Rodney C.
Yelp
I will NEVER again patronize the House of China in Dubuque, Iowa. This evening's experience: Entree, Soup, Egg Rolls, etc. A $35 bill for both of us and we picked it up to take home, approximately 20 minutes away. When we unpacked it, there was no rice - NONE. When I called House of China, I was transferred to a man who was abrupt and curt with me: "What do you want me to do?," he kept asking. Finally, he said, "I will pay for your [entree]." I said that was not acceptable. I said that was like ordering a hamburger and not getting a bun. "What do you want me to do!" he exclaimed. So, I gave him two options: (1) Deliver rice to Zwingle; or (2) Comp our meal. He refused to do either. I then indicated a third option: We will stop being customers. He said that was fine and hung up on me. I have been a customer since that restaurant was in Asbury Square... They don't care. If they don't have customer focus... What else? As an aside, they always win "Best Chinese Restaurant" in the Hospice of Dubuque Best Fest, but they will never come give free samples away like other winners do: Mario's; Las Aztecas; Catfish Charlie's; Happy Joe's and the like. We have other Chinese options.