Donna O.
Yelp
Long overdue for a review. I used to work in Waikiki and I remembered dining for lunch at The House without a Key, before the renovation of the kitchen windows and area. This was in the early 1990s. I've been to Orchids for Saturday's breakfast and Sunday's brunch buffet many times. Little did I know there was a really nice daily breakfast buffet at the House without a Key. The buffet was half the price of Orchids' Sunday brunch buffet. The buffet offerings were extensive and of good quality: salads, pastries, breakfast meats, eggs, omelet station, Japanese sides, and breakfast items. It was nice to see miso soup, okayu, nishime, and salmon , saba, or one time had chicken! My favorite was the Saturday's salmon skin fried rice, fish, and the truffle mushroom salad! The restaurant does offer plastic plate covers if needed to protect your food from the birds. I've been here six times within the last seven months. I enjoyed the buffet but can't eat as much as the first time, but it's so nice to treat a friend on their special day. There are a variety of choices. When I came for the first time with a group of 8 Yelper friends for a birthday and then later for my friends' birthdays, including mine. It was a great choice, Nadine C! Everyone I brought here enjoyed the excellent service from our first waitress, Kelly, and the other waiters we had, such as Jack, Darren, Guy, and John!
Some waiters recognized me since I've been coming a lot and welcomed me back. LOL! It's not too often they get too many local diners than the visitors from their hotel rooms. There are no reservations taken, so it's best to come early for breakfast since it ends at 10:30 a.m. Many come and go since they have their day all planned out, but for us, we are celebrating something special since we are making a trip to Waikiki for a nice buffet.
I was impressed with the service received from Jason in May 2025 (the bussed help). He was so attentive to my mom to find a seat for me while I checked in since we came from the back pool area since she was using a walker at age 90 and can't go through the regular entrance with the little stairs to go down or even the long way over for the handicap. She was blessed as Jason helped her with her food. She hardly gets to dine out often, so she enjoyed her food, ambiance, and experience! The kindness shown made it a lasting one. Even the nice valet person (I think his name was Ross?) assisted my mom down the stairs to the valet area as we were leaving. I was even impressed when I forgot my phone in my car after the valet person just parked my car , so the valet person ran and got it for me. I was so grateful and tipped him, of course!
On Sunday, 8/17/25, we were celebrating my friend Terry's birthday and asked the Relief Manager on duty, Sean McCloskey, first
if they can give her a birthday cake slice for my friend's birthday, but he said it's a breakfast buffet and gave some reasoning even if I mentioned it was given before. I asked the waiter and later came back with a sorry. Basically, it's decided by the manager or relief manager on duty. We had no issues before getting a birthday coconut cake for the other 5 visits when we brought our friends here for their birthdays. When my friend Jo Y treated me here for my birthday and most recently like a couple of weeks prior to 08/17/25, she always contacted the manager Chris Wong about getting a birthday slice prior to her planned visit when she was celebrating her husband and another family member and had no problem getting the 2 slices of coconut cake for the two birthday people. She did mentioned when she first called when Chris wasn't working, the relief manager didn't returned her call.
It's okay not getting a cake and we were enjoying our time together since Terri's hasn't been here in ages! We were celebrating her birthday until Sean, the relief manager, came by to tell us that other people are waiting for tables. I was shocked and disappointed to tell us at 10:08 a.m. when the buffet was ending in 20 minutes. There were several opened tables of 4 inside and many outside tables available, I was hoping he had a change of heart and he was going to tell us he would do something for her birthday after all. Despite our last visit, it's a really nice buffet with an awesome view of Waikiki Beach with great service from everyone else. Cake is just something extra, but it would have been a nice gesture for a wonderful birthday experience for the birthday person, since we made an extra effort to come into Waikiki to celebrate my friend's special day! I enjoyed it here so much and wanted my other friends who wouldn't normally come here to be treated here and experience the wonderful buffet on their special day!