hub by Premier Inn London Covent Garden hotel

This location is great when you’re visiting the theatre.|The first room I got was on the ground floor but there was a problem with the carpet. It was soaking wet! When I told the staff they immediatly came to my room to check the problem. They apologised a 1000 times and gave me a new room on the 4th floor. |The new room was exactly the same (but with a dry floor 😉). I love this hotel and the cosy rooms. They are clean, the buttons and outlets at the headboard are very convenient. I love how they have 4 different lighting settings!|The room is very tiny but more than enough space when I visit alone. |I didn’t have breakfast in the hotel, There’s a pret just around the corner.||I’ve been in a lot of hotels in London but this is by far my favourite. I will book this hotel again for my next stay.

Amazing experience! Primarily for location and the staff is so friendly, helpful and accommodating. As stated before, rooms are small but they contain everything you need. Very clean and fresh scented throughout the premises which is important for me as I’m sensitive to strong smells. Breakfast is a great option before starting your day. Highly recommend Covent Garden location!

Our overall stay was perfectly fine. We needed extra pillows and they were brought up very quickly. Only complaint was a non-working TV. I notified the front desk and they said they'd work on having it fixed imminently. I was later informed that the room would be reset in order to fix it. Never happened and TV was still not working by the morning. I asked for an adjustment to our bill and was told by Dean when checking out that it would be taken care of, we still haven't seen an adjustment or gotten an email regarding one.||I don't expect much, but at a "minimal amenities" facility such as yourselves, i expect the minimal amenities to function properly.

Location was good, ||The room however was very small. No opening windows and a fault aircon. The ‘hotbox’ was not a great place for sleeping. You could solve it by having the door open to get the cooler air from the hallway but didn’t fancy having visitors. On a positive note I did probably shed a few pounds by morning. ||If there was just one person and the air on worked it’s fine as a hotel. 2 people in the summer - Nope.

I stayed on the 5th floor and was pleasantly surprised by how nice my room was. It was spacious for just one person, with clean, comfortable bedding and the lighting controls were conveniently placed near the bed, something I haven't seen in other Premier Inns. The TV could use an upgrade, as the menu was a bit clunky to navigate, but overall, the room was excellent.||Unfortunately, my experience at breakfast was less positive. The staff in the dining area seemed unfriendly and unwelcoming. I felt as though my presence was an inconvenience, they watched me closely, almost as if I were going to abuse the buffet, even though I only had a single slice of toast.||On a brighter note, one of the housekeeping staff was exceptionally kind and polite when I accidentally got off on the wrong floor when I used the lift.

I stayed here in February and had great experience. All the staff were very friendly and accommodating during our stay! The rooms are small but they were cleaned to a high standard and had everything you could need. It’s a nice touch have the light and air con control on the headboard of the bed. The breakfast was brilliant they had lots to choose from. The location of this hotel is perfect and they offer reasonable pricing for the location I will definitely be back when in the area.

CAUTION: EXTREMELY SMALL ROOMS (the size of a bed, and that’s it). Rooms are only suitable for single travelers. Gosia at the front desk provided warm, friendly, and professional customer service. She also helped me with my luggage. Thank you for your warm hospitality. Rooms are incredibly small. They’re for single travelers only. The free chocolate croissants, coffee and teas were a really nice touch.

What a great stay! So pleasantly surprised with this hotel. From the moment we walked in, welcomed by the professional and friendly guy (didn't catch his name, it was Saturday 15th March around 6.30pm) to a super clean room sorted out for us by Diana, the bar tender who kindly provided wine glasses for us with a smile after our night out, and the wonderful and accomodating lady at breakfast the morning after. People make all the difference, but the cleanliness, location and room features were all spot on. Great value for money in the heart of London, 3min walk from the tube station and leaving feeling happy and looking forward to coming back. Our compliments to the management for undoubtedly working hard behind the scenes to get this end result for the customers. Highly recommended.

Nice hotel in the right spot in London. Wonderful staff. Very friendly and professional. Was a pleasant stay. Recommend

The "double bed" in the standard room is a large single bed against the wall. Big accessibility issue: if you want a normal double bed with access on both sides, you need to book the premium room.

The Hub was awesome during our stay in London before we started our Trek around Europe! We decided to stay at the Hub because we wanted a hotel close to St. Pancreas station, but also didn't want to spend a lot since we would only be staying 2 days and be out and about for the most part. The Hub was perfect. It was only about a 5 minute walk from the train station. We arrived 3 hours early before check-in, but the staff was able to check us in somewhat early. Our room was tiny, but great. I was surprised how modern the room was with their motion activated lights and remote control buttons located right by the bed. It was the perfect amount of space for our short stay. The bathrooms were decent size as well. If you don't care about a big fancy room and only need some place to sleep- this is the hotel for you. In addition, during Happy Hour they offered buy 1 get 1 free drinks. My husband and I downed 2 cosmos one night for only $13! Plus, from 5-7pm, they give you a complimentary cheese plate with crackers. Not too shabby. We didn't eat here, but they did have a small menu, bar and restaurant area. They also had a coffee machine available 24/7, but did not have to-go cups. Long story short- if you want a cheap place, nothing too fancy, safe and clean- the Hub is for you.

Checked in today and it's not too shabby. We came in early so had to store luggage. They have kiosks to get your card for self check in. One tip they should do is place a "Place Key Card Here" to help folks when activating the room key. Otherwise the room is tiny. Really tiny but really convenient to all the attractions and the theater district. I'll definitely write more later :) another downside is no fan in the bathroom.

I booked a 7 night stay at Hub by Premiere for a solo trip to London in July. I was trying not to break the bank, while staying somewhere centrally located, clean and modern. Although a lot of reviewers complained about the size, I'd stayed in a windowless Bloc Hotel room at Gatwick on a prior trip, so I was pretty confident that size wouldn't be an issue. Plus I'm the type to be out and about on vacation. I arrived at 2:00p and was able to check in right away on a self-serve kiosk and go up to my room. Although compact, it was bright and had a window (but no real view). The bathroom featured a decently sized shower stall, toilet and sink, and truth be told, was about the same size as the bathroom in my Manhattan apartment. The bed was a full-size, abutting both the bathroom and the wall, and two big storage drawers pulled out from underneath to store luggage. There was also a slim hanging rack for hanging coats and other items. Hands down, the best part of the hotel was it's location; midway between the Leicester Square and Trafalgar Square subways. I walked to Westminster Abbey, The London Eye, Covent Garden as well as Soho on several evenings. Food, shopping and theatre were located right outside the door. There were a surprising amount of English locals checking in for an overnigight theatre trip. The hotel has a little bistro on the ground floor that serves a basic breakfast each morning. I took advantage off the offer to pay £5 in advance for breakfast each morning. I liked the convenience of being able to eat before heading out. I truly enjoyed the fresh grilled cheddar cheese sandwiches ("cheese toastee"), fruit cup and coffee. They even made me a to-go bag one morning when I was running late for a tour. Departure was as seamless as my arrival. They held my bags for free while I attended a final tour from 9:30-12:30pm, and then had lunch. It made all the difference in enjoying my last day. I would definitely stay again.

I really loved this place. The location was so central to everything. The room is small so I wouldn't recommend for families or couples with a lot of luggage. For me it was perfect. The room was designed perfectly, making perfect use of the space. The staff was very nice and helpful, I really liked that they always had someone there 24/7. Please don't let the 2star hotel rating scare you. It's rated lower because it doesn't have amenities other hotels have like a gym, spa, pool. If you're ok without those things, you will love this place.

The only thing positive about this hotel was the bed was decently comfortable and the daytime manager was pleasant. During our stay the TV in the room would work for an average of 4 minutes and then completely shut off on it's own, making it completely unusable even after informing the staff of the problem. Every time the door to the room was opened it would automatically turn off all lights and air conditioning/heating, there were 2 of us in the room and this was wildly inconvenient when only one would leave the room. The hotel is advertised as having WiFi but the WiFi in the rooms is nonexistent. It took us reloading the WiFi a minimum of 15 times in 2 minutes to get onto the WiFi for just enough time to send a single message before it disconnected again. We were told by the staff that the bar/snack area downstairs was open until 2am and when we attempted to get a soda slightly after midnight the staff refused to serve us even though they were stationed at the bar/snack area. The control panels in the room are touch screen and situated just above the headboard area, if you sit up in bed at all it will inadvertently hit the light switch and leave you in the dark. Me and my partner will never stay at this hotel again, and could not be more disappointed with their services and amenities. If all you need is a bed, then this hotel will due. If you require a television, WiFi, or a room that doesn't turn off your lights and air conditioning on a whim then do not stay here. The location was great, but this hotel was one of the worst experiences we've ever had. The rooms are also EXTREMELY small, but we knew that before check in so we weren't surprised by that. If the hotel delivered what they advertised they provided we would have had no complaints. We stayed here for a business trip, so the WiFi was a very important feature that they completely lied about being able to provide.

This is our first stay here and we love this place. We have been coming to London every year for quite a while and were always disappointed in other hotels. This place is very nice, the folks here are very welcoming and helpful and its very clean. The location is perfect. Yes, the room is small but no smaller than most of the other hotel rooms we've stayed at in London and the price here is very fair and reasonable for such a great location.

Beware -- they charged me for an extra night and have managed to avoid refunding me for months -- despite repeated assurances. In all other respects this is a good hotel -- location, small but well done room design, lobby sitting areas etc. But none of that is worth it if they make overcharging mistakes that they can't or won't fix.

I had a 4 day stay at this hotel and it was very pleasant. The room smelled amazingly fresh and it was always clean. Check in was fast. I had arrived about an hour before check in time and I was given a room quickly (I didn't have to wait). Location was perfect, it was close to a lot of attractions. Yes, the room is small but it's Europe!!!! What else can you expect... As a Solo traveler it was perfect for me. The bed was very comfortable along with the pillows. The room I had stayed in was underground which kinda freaked me out the first night but got used to it the next day... The perk was it was very quiet and my room was completely blacked out when I went to sleep. I was notified before booking the room that it would have no window... I had booked my room last minute so that's what I get for booking late. This hotel is about 4 minutes away from the tube which made it easy to get to Heathrow Airport!!! I highly recommend this hotel if you are a couple or a solo traveler that like minimal modern rooms. If you are looking for a spacious room look elsewhere.

Stayed 3 days.Easy and fast check in. The receptionist asked if I wanted a room with a window and of course I said yes...Oddly, there is a window, but it's blocked by a wall. I'm not sure why at check in I was asked if I wanted a room with a window, if it was blocked?? Bed is small, but very comfortable. There is a light panel in the "headboard". I wish they had a light panel in the bathroom, it was difficult to get the panel to keep the "low" lights on, the panel on my side of the bed wasn't working correctly. You can also use the "hub" app to activate the lights which worked well. The room is TINY. And even though it was October, the room stayed VERY warm, but they have AC. Unfortunately for my room, the AC kept going out and I would have to go downstairs to ask that my AC be reset. The location is very convenient but the area is extremely congested, being smack dab in the middle of all the theaters. There are many pubs in the area as well, which was great. Leicester square station is right around the corner and you are a block away from St. Martin in the Fields church and Travalgar Square. Really, you couldn't ask for a more convenient location, as long as you are not bothered by all the crowds in the area. It was an OK stay, but I wouldn't come back.