HUB Tavern + Grill

This place definitely deserves five stars, and it’s mainly because of how they handled things when the night didn’t go perfectly. They were absolutely slammed when we came in — it was Parents Weekend, plus the Western Michigan game, so the place was packed. The kitchen was backed up, everything came out late, and out of the three pizzas we ordered, one of them arrived room temp instead of hot. Normally that would’ve been pretty frustrating, but the way the staff handled it completely changed the experience. Our server, Jack, was outstanding. Even under pressure he stayed friendly, attentive, and on top of things. Honestly one of the best servers I’ve had in a long time. The manager also came by to apologize personally, explained that this isn’t their usual standard, and offered to make it right. They comped one pizza completely and even gave us a discount on the rest of the bill. That kind of accountability goes a long way. The food itself was really good — great flavors, high-quality ingredients — and the vibe in the restaurant is super lively. Considering how busy it was, I can totally see how the delays happened, and I appreciate that the team owned up to it and made sure we left happy. At the end of the day, mistakes happen, but the way they handled it showed a lot of professionalism and care for their customers. That’s why it’s still a full five stars from me.

We went as a large group and we had very good service and the food was great. Our server let us take our time to see each other but was also great at checking in with us incase we needed anything. It is on the more spendy side of things but the portions were very generous and the flavors were fantastic! I can't speak to how fast service is, as I said before, we were in a larger party and were given more time for socializing. I can say there were smaller tables near by us with couples that were sat after us but were also served food before us, in what I would consider, a very reasonable time. It was a very good experience.

We had the pizza and spinach artichoke dip. Pizza was really good but the spin dip was probably the best I have had. The strawberry basil tea (with alcohol) was dangerously good. Our server, Arielle was amazing. Very attentive and didn’t skip a beat. We will definitely return.

Stopped at HUB Tavern + Grill when visiting our daughter at Western. Food: We ordered a variety of food (wings, kid’s pizza, burger, chicken sandwich) and it was all good…the Nashville Chicken Sammy was very good. Service: Our waiter was friendly and interactive. Atmosphere: Cool atmosphere inside.

I went here for lunch with my coworkers and really enjoyed the food and the service. You do have to order at the bar or on the app, but the food comes to the table. My drink was very pleasant. I got the margarita that I believe had mint or basil. The nachos are definitely something you want to share. I was surprised by how flavorful the chicken was in it. The wings were pretty large and I did enjoy them. I think my friend for the pulled pork and she really enjoyed it too. I’ll definitely be coming back. I came back and got the chopped salad topped with salmon and told the bartender to surprise me for my beverage. The salad was flavorful and light and the blueberry vodka beverage was so pleasant.

Stopped by while visiting Kalamazoo college for a campus tour. Food was quick and delicious! Staff was very friendly and accommodating, even was willing to turn off the Lions game to help find the PLL championship game. Will eat here again anytime we come back!

Not so Gouda! Four of us came out for dinner and left a bit disappointed. The menu overpromised and under delivered. The calamari, fries, and chips were all over cooked and too salty. The chicken on the nachos tasted like a fast food restaurant. The sandwiches we had (Portabella, wagyu, and turkey) were ok but some were missing ingredients like cheese. Lastly, our drinks took forever to come to the table and then were made incorrectly. Overall not a great experience but the place was clean and the staff was friendly. The best thing I ate was the side Caesar salad.

Delicious food, must try this place, excellent service by Rachel This is my third visit and the taste the same as it was the first time. I would love to come again