Asif R.
Google
This place definitely deserves five stars, and it’s mainly because of how they handled things when the night didn’t go perfectly.
They were absolutely slammed when we came in — it was Parents Weekend, plus the Western Michigan game, so the place was packed. The kitchen was backed up, everything came out late, and out of the three pizzas we ordered, one of them arrived room temp instead of hot. Normally that would’ve been pretty frustrating, but the way the staff handled it completely changed the experience.
Our server, Jack, was outstanding. Even under pressure he stayed friendly, attentive, and on top of things. Honestly one of the best servers I’ve had in a long time. The manager also came by to apologize personally, explained that this isn’t their usual standard, and offered to make it right. They comped one pizza completely and even gave us a discount on the rest of the bill. That kind of accountability goes a long way.
The food itself was really good — great flavors, high-quality ingredients — and the vibe in the restaurant is super lively. Considering how busy it was, I can totally see how the delays happened, and I appreciate that the team owned up to it and made sure we left happy.
At the end of the day, mistakes happen, but the way they handled it showed a lot of professionalism and care for their customers. That’s why it’s still a full five stars from me.