Ashleen M.
Google
The food and service here were the worst I’ve experienced since coming to Guadalajara. From the moment we arrived, the night was a disaster.
First, despite making a reservation, they didn’t have it marked down correctly. Instead of accommodating us properly, they sat us in a random corner outside the restaurant, as if we were an afterthought. Meanwhile, they had a massive party of 70 people inside, and it was clear that they were prioritizing them over everyone else. If they knew they had such a large group, they should have closed the restaurant to avoid overbooking and ruining other guests' experiences. The waiter did his best to serve us and offered us a bottle but he was alone in the upper area of the restaurant with two other parties and you could tell he was also struggling with the workload.
We waited an unbelievable three hours for our food. And when it finally arrived? Cold. The bone marrow was gelatinous, a clear sign that it hadn’t been served fresh, and one of the potatoes was completely burnt - the black thing in the photo is a potato. For a restaurant that claims to be of high caliber, this was absolutely unacceptable. When we asked for a replacement, they just microwaved the food and sent it back. The poor quality of both the service and the food was shocking.
The only thing remotely redeeming was the decor, which made for nice pictures—but I’d rather eat good food than just take photos in a pretty place. Never again.