Nicole W.
Yelp
Experience began quite poorly, but ended fabulously... We decided last minute to try this place for dinner & drinks. We were not impressed with our waitress (who, we later learned, is new)... We ordered a beer flight and they had ran out of one of the beers but rather than ask us what other beer we'd like to replace it, she brought a different beer and didn't mention the substitute, then when we asked, she explained the bartender had substituted; we didn't care for it and when we told her, she offered to bring a new beer but stated the bartender "knows best" so it seemed she didn't want to be hassled to get a new beer, so we let it slide. We hoped she'd offer to get us a new beer since we didn't drink it, but she cleared the glasses without hesitation. We waited about 30 minutes before getting to put our meal order in, which then took about 45 minutes to arrive... By the time we got our meals, we had been there almost 2hrs. Oh, and one of our meals was not what we ordered, but we were tired and just wanted to go home. I felt awful, but considering the series of multiple events, I decided to inform the manager of our experience. The general manager (Derek S) responded fabulously - he was busy but stepped away to give us his attention, and didn't make us feel bad. He explained our waitress was newly trained and it's been a busy holiday week and assured us that our experience with the waitress was not suitable for his staff standards, apologized, and offered to take care of the tab. We insisted to pay for the correct items we received as were ordered, but when the tab came back he had covered both our meals, which we didn't expect. He was very respectful, approachable, professional, and clearly cared that we enjoyed our experience. OH, I forgot to mention that this guy - the GM - was also hosting, bussing, and food running throughout the 2hrs we were there - he was killing it across the board - we were very impressed by his commitment and work ethic and continued to talk about him during our drive home. He made a frustrating, long dinner experience take a 180 in a matter of minutes, for which were very appreciative of and surely will spread word of the phenomenal management of this place! Thank you, Derek!