Lydia R.
Google
The wine and overall atmosphere of the bar were truly lovely, and we would certainly consider returning on a different evening with friends.
Unfortunately, the service did not meet the standard we were expecting. We had booked a wine and dine reservation for 8:30pm on a Sunday and arrived slightly early. While we weren’t actually planning to eat, there was no reservation option other than wine and dine, so that’s what we selected when booking.
On arrival, we weren’t greeted with a welcome, but instead with a blunt “the kitchen is closed,” delivered in a way that made us feel more like an inconvenience than valued guests. Thankfully, we hadn’t intended to dine, as this would have been extremely disappointing given the booking we had made and our effort to arrive on time. If the kitchen needed to close early, this could and should have been communicated to us prior to our arrival.
Throughout our visit, the service continued to feel abrupt. Our carafe was placed down rather forcefully, and the staff appeared visibly frustrated, not just with us but with other customers as well. We only stayed for around 45 minutes and were not the last to leave.
Having worked late Sunday shifts in hospitality myself, I completely understand that late bookings can be challenging. However, that frustration should never be felt by customers. If a reservation has been accepted, the kitchen should remain open accordingly, or at the very least, guests should be informed in advance.
It’s a shame, as the wine and setting were wonderful but the service unfortunately detracted from what could have been a much more enjoyable experience.