Kimmie C.
Yelp
Decent food, garbage service.
TLDR: manager decided to pick a fight with me over something she could've handled in under a minute. ruined my entire dining experience and my perception of the restaurant.
Their ordering system is really strange in the fact that if multiple people are using it, the carts are all merged together and ordered all at once. My friend put in an order while I was still shopping on their system and things that I hadn't decided on getting were all ordered. We informed the staff immediately what had happened, and they insisted that I should just take it. I was trying not to be difficult, so I did. But the stuff we were forced to keep didn't even taste fresh. I took a bite and didn't want any more of it.
Our bill ended up being way more expensive than what I actually meant to order. When telling the staff politely that I tried and didn't enjoy the additional items that were added, the manager came by and I explained to her what had happened: an honest mistake due to their ordering system, tried the food, didn't like it, wanted to have these unwanted items taken off the bill. Should be VERY simple. Just void it in the system.
She then goes on to gaslight me by saying that I told them about the mistake 10 minutes later which is absolutely not true at all. We took about 2 minutes max. She then went on to lecture me??? about how restaurants work???? That if you don't like something, you can't simply return it. First, that's not even true. Second, I've been saying that I didn't even want to order it to begin with. She was also detracting from my point by saying bs like, "So you're just complaining about our system then?" and "if you didn't order it, who did?" LIKE... am i talking to my toxic ass extended family or am i at an establishment??
THEN, after all of this ridiculously unprofessional behavior, she says that if all I wanted was to have something taken off the bill, then she could do that.
SO WHY DID IT TAKE SO LONG? And why did she have to argue with me??? absolutely wild
never coming back. you shouldn't either