Joseph S.
Yelp
I came to Hunan Palace, asked to order to-go. I ordered the Vegetable Rice Noodle, under the vegetarian selection, (picture included) Anyhow I was going to order an additional soup, because the platter comes with rice. I asked to make sure, and the server told me it does not, that everything under the vegetarian section comes with rice, except the platter I was ordering. I informed him the menu said "ALL ENTREE'S", and he said yes but not that one. I asked why and he said because it's a noodle. I informed him the menu said otherwise. He was a little crass, and kept saying no. So reluctantly I said "I guess let me have a side of rice". The male server could care less because it's not his money. He then looked at the menu to verify that it said all entree's, and blew it off.
It's not the fact that the platter was $8.95 plus tax, but that I had to pay an additional amount for something the menu stated comes with the platter. How much is it going to cost them to add the rice VS loosing a customer forever. I worked in the restaurant industry for many years in many cities, and if there's one thing you honor it's your prices within reason, and your menu. Especially when similar items for the same price, under the same category come with rice. I'm not asking for gold plated truffles here, just basic fried rice. Moreover; reasonable customer satisfaction is everything! Especially for a side of rice, that the menu says comes with the platter. I've been coming here for about 2 years now, needless to say my will not be returning. A simple side of rice cost them a returning customer.