Lloyd E.
Yelp
As you can see from my other reviews, I have only once before posted a negative review of any establishment. Generally, I live by the motto, at least with respect to my public comments about businesses, that if I can't say something pretty nice, I won't say anything at all. However, in this case, I am constrained to make an exception, and issue a warning to other travelers who may not "read the fine print."
Specifically, yesterday my wife and I drove 3 1/2 hours to the Bluebird Hunter Lodge, and checked in with our docile house cat. I SPECIFICALLY told the woman at the front desk as we checked in that we had a cat - because it was my understanding, based upon Bluebird's Expedia listing, that we would have to pay $35 a day for the cat.
Indeed, we booked the room at Bluebird because we needed to take the cat with us on this trip, and Bluebird's Expedia listing states in part:
"Pets
Pets allowed for an extra charge of USD 35 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Two per room (up to 70 lbs)
Pets cannot be left unattended"
A screenshot of these terms is attached for your review and information.
After checking in, and dragging to our room belongings for a four night stay, I was carrying our cat's scratching post into the hotel, when I was spotted by a woman who I later learned was Rachel, the infamously rude Bluebird manager mentioned in other reviews. (We always bring the scratching post to make sure that the cat doesn't scratch anything other than the scratching post - and he never has.)
Rachel rudely told me that cats are not allowed at Bluebird, and that "dogs are the only pets allowed at Bluebird." I told her that it was not my understanding, based upon the language quoted above, and Rachel barked back that I "should have read the fine print more carefully," because, again according to Rachel, it clearly states that only dogs are allowed.
Frankly - Rachel is wrong. At best, for Rachel, the language is ambiguous and unclear. All of the language, as quoted above, refers generally to "pets" and "animals", except the one cryptic phrase "welcoming dogs only," which I had quickly read upon booking through Expedia only to mean that only friendly dogs were permitted.
Call me crazy, but if Bluebird intended only to permit dogs, why wouldn't its Expedia listing read as follows:
"Pets
Dogs only allowed for an extra charge of USD 35 per dog, per day
Service dogs are welcome, and are exempt from fees
Dogs only
Two per room (up to 70 lbs)
Dogs cannot be left unattended"
That language (in stark contrast to the language actually employed by Bluebird on Expedia) makes clear that only dogs are permitted.
My wife and I attempted to reason with Rachel, to no avail. We explained to her our confusion regarding Bluebird's pet policy, we offered to pay for any damage caused by our cat (we knew there would be none), we reminded her that we drove 3 1/2 hours to get to Bluebird, and didn't know if we would be able to find any other accommodation, and I even told her that the woman who checked us in had been specifically informed that we have a cat. That woman, by the way, actually insisted in front of Rachel that she thought I "was only making conversation" - like out of the blue, I would just mention for the hell of it that I have a cat. (She was probably just terrified to admit the truth in front of Rachel - including the fact that she watched us carry the cat and it's litter box through the shabby lobby.)
Ultimately, Rachel threw us out without regard to whether we would have any place else to go. We ended up staying at the Comfort Inn in Saugerties - approximately 20 miles away. (Particularly inconvenient since the rest of our family is staying at a different hotel in Hunter, about two miles from Bluebird.)
Perhaps it was my bad for not reading more carefully the "fine print," as Rachel called it. On the other hand, for the reasons I pointed out to Rachel, Bluebirds' policy is ambiguous at best, and I believe we should've been accommodated in some way shape or form. We explained to Rachel the reason for our misunderstanding, and offered to pay for any damage, etc. etc., as noted above. But Rachel seems to be more concerned with being "the boss" than she is with customer service.
In addition to the other reviews noting Rachel's rude behavior, you'll notice at least one person complaining that they too were thrown out of Bluebird without warning for dubious reasons. Accordingly, consider yourself forewarned: do not stay at Bluebird unless you are prepared to engage an attorney in advance to read the "fine print" before you make the mistake of booking there.