Hyatt Centric Downtown Denver

I am extremely disappointed by my experience at the hotel’s restaurant this morning, which sharply contrasted with the otherwise beautiful property. When I entered the restaurant, I was not greeted or acknowledged by staff. After standing there for some time, I politely asked the bartender whether I should seat myself. Her response was shockingly rude and dismissive: “No, just wait there and try to be a little patient.” The tone was unnecessary and unprofessional, and I was left genuinely taken aback. Once seated, I informed the waitress that I was waiting for my friend to join me. About five minutes later, my friend arrived and sat down. After reviewing the menu, we politely let the waitress know, with a smile, “Whenever you have a moment, we’re ready to order—no rush.” Her response was openly hostile: “Can’t you see I’m busy right now? Just wait your turn.” At that point, another server stepped in and took over. While she was more professional, her demeanor was cold and unwelcoming. There was no sense of hospitality, warmth, or attentiveness—qualities I expect from a hotel of this caliber. The rooms themselves were clean, comfortable, and beautifully maintained, which makes this experience even more disappointing. Unfortunately, the treatment we received at breakfast left such a strong negative impression that I will not be returning to this hotel. I truly expected better service and professionalism from an otherwise outstanding property.

location is PRIME! charlie and karla were absolute superstars with check-in and overall experience. They made my experience a million times better. I would definitely recommend this hotel for their quick and immaculate service alone. Thank you to this team for making my stay comforting, easy and flawless.

Very spacious room and the bed is so comfortable. Sensor lighting was great when getting out of bed at night. First time I've seen dry bar hair dryer at hotel! Location good in financial district. There's a Target , Ross and restaurants very close by walking. Not too many people walking on the streets and didn't seem like there's much night time vibe in area

I highly recommend Hyatt Centric Downtown Denver. The rooms are spacious, clean, and very well equipped, offering everything you need for a comfortable stay. The location is excellent – central and convenient for exploring the city. The staff is friendly, professional, and very service-oriented, making the overall experience even better. Great hotel, would definitely stay there again!

The staff here are super nice! I was disappointed that they charge $60.00 night to park - on top of the room rate. Unfortunately, there are not many options for parking right here so valet was the only choice. In my opinion, when valet is the only choice - the price should be included in the nightly rate. The rooms were a little small - and despite being on a high floor - my views weren't great at all.

Very nice hotel located in the heart of downtown Denver, my wife and I enjoyed the location, bed and amenities the Hyatt offered! We were allowed to check in early by about 30 minutes. Checkout wasn’t until 11:00 which made getting in a gym workout, walking Downtown Denver and grabbing a bite to eat possible. Great shower pressure and clock mirror! Overall a solid one night stay for being in Downtown Denver.

This spot is exactly what you want for a sleek urban getaway. Yes, the rooms are on the cozy side, we're talking prime real estate efficiency, but they are a masterclass in smart design. Seriously, everything we needed was right there. The finishes were top-tier, the amenities felt luxurious, the bed was very comfortable (pillows were low on loft) and best of all, the room was beautifully quiet. You get all the elegance without the noise! ​The location alone makes this hotel a winner. Stepping out is an immediate yes to exploration. We loved how walkable it was; you’re just a stroll away from so many fantastic restaurants and buzzing bars. ​A quick heads-up on a practical note if you’re driving in: parking isn't included. Valet service is available through a third party for about $60 per day, so definitely factor that into your budget! ​Overall, it’s a brilliant home base for a Denver trip.

In the middle of everything downtown, this hotel was the perfect location great price and I was on a nice floor to where I could see a lot. The room was comfortable the baddest especially had a nice work area for me to get some stuff done while I was in town. The Fitness area was nice but working out felt like I was a fat person with all of the extra breathing due to the high altitude of Denver. This place is in walking distance to everything I needed to get to while I was there. I had a good experience here. I would definitely recommend to anyone staying or wanting to stay in the downtown area of Denver

Stayed here while in town at a work conference. Rooms are nice, small but nice. Bar and restaurant is good and just an overall good experience. I would recommend this place. Food at the restaurant is very good too.

Would definitely stay here again, but wouldn't use their valet service. All the parking attendants were very nice, but there's definitely a lack of communication between them. They didn't lose my car exactly, but they often couldn't find it by the time they said they would which was a bit nervous-making! They also didn't mention that the valet lot may fill up, which it did on Sunday night so we had to park at a public garage. It wasn't far and the weather was beautiful so we didn't mind walking, but it was still an odd situation to have the hotel put us in. They did refund us the cost of that garage though, which we really appreciated. ANYWAY- beyond the parking issues, our room was wonderful. Very clean, very quiet, very comfortable beds. Housekeeping staff was attentive and brought us up more towels when we asked. Every staff member we encountered greeted us with a smile. It's a gorgeous modern hotel in a great location downtown near Civic Center Park, with easy highway access.

Location is perfect. Hotel is clean. Girls on the front desk not the nicest one. We asked for early check in since we were in a group they said no. We stayed there to wait for a room and she checked some one else before let us that our room is ready. It was a little disrespectful but it's fine. Room is clean. Carpet is only around the bed so bring your sleepers otherwise you will be walking bare feet. Bed was little too soft but we survived two night. Rolling door on the bathroom. Loved the mirror in the bathroom when you enter the bathroom the mirror gets the light and you can see what time is it.

So I'm not sure what I expected, but walking up to our room on the top (37th floor), with sprawling views of the entire city, and huge windows certainly swayed me to feel pretty dang good about this place! They asked when I arrived if my fiancé (who shares the name of a somewhat popular celebrity), was indeed that celebrity, so...it it entirely possible that we received a bit of accidental special treatment, so in this review I figured I'd talk about the things I love, and random observations mainly open to all guests. The pool is interior, and although the pool itself is unimpressive, the pool DECK is a fantastic spot to study. There's a executive club room that would serve as a perfect mobile office on one of the higher level floors, but it requires selective access. The gym is legit with plenty of space, modern machines, towels, ear phones, and all that you could expect from a gym. The rooftop/roof view bar delivers on what it promises-decent drinks, and fitting food, accompanied by a fantastic Denver view. I didn't have a chance to visit the restaurant on the 1st floor, but I tried the coffee and snack bar selling sandwiches, and small bites. It's great in a pinch. While the selling point of room itself was certainly the view, the do not disturb button in the room was clutch, and ofcourse the downtown location is pretty clutch as well. Overall, I'd certainly stay here again.

I do not remember the gentleman's name that was working Friday Morning when my friend and I checked in however he was very accommodating, helpful, and friendly. When we arrived we checked out back and went to go get some breakfast. When we returned we were able to check in which I was very happy about since it was a few hours before the usual check in time. The check-in process was very easy and within 10 minutes we were in our room enjoying everything. I loved the bathroom more than any other room even though all this room was great. The gal that worked nights was really great, kind, helpful and friendly. I believe she has nerves of steel. So many people were upset about the internet and tv service not working and weren't very nice to her but she remained professional. I believe her name was kinara, she was cool as a cucumber even though the guest weren't pleased with the internet and tv not working she tried to be as accommodating as possible. Also the valet team were pleasant, professional, and good at their job especially the female that was there mornings. This stay would have been perfe t had it not have been for the tv, the elevator, and the wifi. Maybe next time, the manager convinced me to give them another shot, only time will tell.

The hotel is a new theme within Hyatt. As introduced to me by Sierra as I was welcomed, the Centric hotels are smaller, allowing more attention to visitors, and highlight local culture and sights. For example, at this Colorado location guest rooms have wallpaper that is reminiscent of aspen tree bark and are adorned with a sculpture of an elk. The rooms are also smaller, but make up for relatively less space with clever design, luxurious mattress and bedding, cozy robes, and a rooftop lounge. You won't notice. Aligned with the Centric theme, a restaurant/lounge located on the ground floor (Apple Blossom - reviewed separately) offers locally sourced, seasonally shifting menu items. Breakfast, lunch, coffee, dinner, as well as two daily happy hours are available for guests. No need to explore further for those weary of travel. This is my new "go to" hotel when in Denver. TIP: I was told some rooms face an alley, and if you would like a greater chance of a street view, choose a double room.

Really enjoyed my stay. Roseanne at the front desk has great customer service and does a wonderful job taking care of her guests.

Unfortunately not quick to please. Seams like mgmt doesn't trust staff. Decor was nice and room comfortable but lacked natural light and facing wall. Location is just ok for being downtown. For pricing water should be complimentary.

The Hyatt Centric Downtown Denver is a prime spot to enjoy, explore & and immerse yourself in the city. We had an amazing staycation here over the weekend! We arrived at the Hyatt Centric Downtown Denver and pulled into their valet area. We were greeted by a gorgeous 'DENVER' wall mural which really set the tone for the Mile High City feel the hotel offers. Once valeted, we headed inside to get checked in. The front desk attendant was inviting and professional - he gave us great information on the hotel & how to get to our room. Our room was on the 15th floor where there was a lovely rooftop terrace, a 24-hour upscale fitness center and 2,530 square feet of flexible event space. We stayed in the Hospitality/Presidential Suite. This Suite was incredible; it spanned 975 square feet and featured floor-to-ceiling windows and an outdoor terrace. Our room had a dining area complete with wet bar, living area, two 55" flat-screen HDTV, a Hyatt Grand King Bed, two bathroom sinks, digital mirrors, a walk-in shower, a Drybar® Buttercup Blow Dryer & BeeKind® bath amenities. The room was furnished with modern urban décor. The Hyatt Grand King Bed was a plush pillow top from Sealy Posturepedic - we slept wonderfully. Our room's outdoor terrace boasted gorgeous cityscape views & outdoor seating. Talk about truly being immersed in downtown Denver! We couldn't get enough of the terrace - nor could our dog Forbes! We got up early and sat on the terrace in order to watch the sunrise over the city - it was beautiful. The Hyatt Centric Downtown Denver is pet friendly so Forbes came along with us! The hotel provided a dog bed, food and water bowls and customized doggy treats for Forbes (SO cute & thoughtful) - all of these items were already in our room waiting for us upon arrival. We love when a hotel cares as much about our furry friends as we do. For dinner we ate at The Hyatt Centric Downtown Denver's restaurant, Apple Blossom - it was delicious. We will 100% stay at The Hyatt Centric Downtown Denver in the future.

We regularly stay at Hyatt hotels. For us, Hyatt is always a go to! This was our first or second time staying at a Centric and it was very nice. The decorations were great. They always had free snacks at the front desk (i.e., fresh, popcorn, or candy). They were able to change our rooms twice because we did not like the view and they were very accommodating to this with no charge. Everyone at the front desk was very helpful. Even at checkout there was a error in my bill and they were able to fix it within minutes without any question. However, if you could avoid parking here that would be a bonus because parking is $56 a night extremely expensive. It would be better to just park on the street or in the garage. The bed was very comfortable, however, it did get hot throughout the night. I don't know what was going on with the AC. Overall great space to stay if you're staying for a couple nights, if you're staying more than a couple nights, I would recommend going in a bigger hotel, these rooms are a bit small.

Awful experience. The hotel is clean and modern but the front desk staff is awful. Absolutely no customer service. I only stay at hyatt hotels and will never come back to this one again.

This place is new, beautiful, sleek, & clean. It smells very nice when you walk in. Staff provided excellent service. Had a great time at the bar trying out 5 drinks with their funny names. Check out the 15th floor for the patio deck. Beautiful at night w/ a view of Denver's high rise buildings. My room did not have a tub, strictly shower. What I liked, they have toiletries in big bottles versus the tiny travel bottles. Less waste.

After some time and reflection, I give this hotel a decent star rating since the services paid for were provided and they were clean, safe, high quality and convenient. I did deal with racist remarks at my time in the general area but the hotel is not in charge of other people's actions.

I believe they re-make the beds and re-fold used towels. My room had two beds. One bed the pillow was upsized down and had a makeup face imprint. The other bed had hair strands on the bed and under the sheets. The first towel I used had a yellow stain. I called the desk and made them aware. They came and changed the sheets and towels. I left the room and came back. The first hand towel that I used had black hair attached to a clump. The bed had fake eyelashes near the top. Overall pretty nasty. The rooms looks clean. But clearly they are not. Very disappointed. Lots of different hair on everything.

I forgot a passport (amongst other valuables) in my room's safe and it was never returned to me. Multiple calls with the hotel's staff didn't help. Housekeeping either lost my passport + valuables when they cleaned out my room or took it. Otherwise why would it disappear? This is unacceptable and they should have better processes for important items left by guests. ESPECIALLY IF THE ITEMS WERE LEFT IN THE SAFE BOX! I am happy to remove this review if any of the management at this hotel wants to chat further.

COMFORTABLE beds! My #1 priority in a hotel is comfortable bed. I was pleasantly surprised that the bed and pillows were over the top at this Hyatt Centric in downtown Denver. I felt like I was staying in one of those high priced boutique hotels that would never be approved by my expense department. I literally melted into the comfortable mattress, high end sheets and luxurious pillows and was asleep in minutes.

We booked the wrong hotel and Brianna was extremely helpful, she helped us get a room and we didn't miss a beat! Friendly and courteous service!!

Upon finding hotel they had a valet option 69 a night. Other parking down the street somewhere. Small valet area pain when you are trying to check in. Narrow alley hard to get your luggage out of car. Only saw 1 attendant he was trying but it was a cluster f#. Checkin was slow. Room was not bad clean. However had ac set at 65 and room was still warm. Wanted to get a soda, but you have to go to check in - no machines on floor. You guessed it when ppl are checking in the wait is looong. I gave up the Denver chips and soda wasn't worth it. Noticed Uber drivers leaving food at desk and it sat the whole time I was in line cause they can't get up in elevator . Might need to look at adding staff during daytime regular 8-5 work hours. 2 stars was that the room was clean, sink didn't drain welll.

Ok, so we were here a year ago (job interview with a municipality-- didn't get) but came Back for the KC Chiefs/Denver game, 12/11 -- again, not disappointed with our stay. We learned from a year ago, not to rent a car as we used valet parking before and never took the car out as we walked everywhere (or Ubered, but mostly walked. We had beautiful weather; although 1 day a bit blustery--but then again, it was December ... Great central location, close to public transit, and plenty of restaurants... Including the Apple Blossom on the main floor of lobby! (I'm still raving over the Maple walnut scones... would they ship to me in KCMO?!) and don't even tempt me with another Snickerdoodle cookie, which is not near my favorite cookie until I had this one - the freshest ingredients - great hint of vanilla. Shared it with my man, (don't tell him, but went down to lobby to supposedly get a soda and I snuck another cookie -- so-darn-good!) Now, for the room, so quiet, great sleep, modern style. Great soaps, lotions, etc (not the cheap stuff!!). One drawback, remember that soda I went to the lobby for... When I snuck the cookie... I wanted ice for it, they only have ice machines on every other floor... But no problem, grab the stairs... Who couldn't do without a few extras ... (remember the cookie ? ;-) And I was on my way! The amenities outstanding ... a hand steamer for my wrinkled packed clothes (no iron, hallelujah!!!) All-in-All, I believe this has become my regular location -- from the very pleasant front desk folks, to room service, Class A accommodations are the norm -- Thanks Hyatt, see you soon!

The worst hotel. Poor service, nice, no food after 9 pm, and not safe. They don't clean your room, we asked for new towels after 4 days here. We have multiple things missing from our room now, and the hotel did nothing to help us. We are reporting this to the police - but be aware and stay away from this crap.

Beautiful new place downtown only a couple blocks from 16th street!! Definitely stop here! Wonderful and friendly staff! Kynara at the front desk will help you with anything possible! Check this place out! The manager Sierra is also an amazing person to work with!

Pleasant enough, but certainly not what we've come to expect from the Hyatt brand. There is only one restaurant/bar in this hotel. No room service. And the rooftop terrace only serves food/beverage for special events, which occupy the space much of the time (meaning it is not available to other guests). That one restaurant closes at 10 weekdays and 11 weekends. So a nightcap glass of wine will require walking a few blocks. To recap, nice rooms, but amenities are closer to a motel than a Hyatt. Oh, but at Hyatt prices.

There for a weekend to visit my daughter and I love the Hyatt brand. Once we walked in they had a popcorn machine running near the front desk. Popcorn was allover the ground because they allowed guest to fill there cups. Valet is the only option for parking and it's $59 per night. Room had some maintenance issues. My husband fixed the shower curtain rings that where upside down. Toilet paper installed backwards. Suppose to be a handicap assessable room and it had a tub instead of a roll in shower. That evening we returned to no internet and no TV. They had no idea when it would be restored. My husband had a ZOOM business meeting the next day and this was not a option. We checked out the next morning. Front desk attendant was pleasant and appoligized but still charged us for Valet and room upgrade charge. She commented that she wouldn't charge us the early check out fee. The pink haired coffee attendant was extremely rude. My husband said good morning and was totally ignored. He was the only customer there. I finished checking out and came over and said good morning to the same response NONE from the man with pink hair running the breakfast take out area. Then he looked at me and told me he would be right back. My husband was getting the car from the valet and after 10 minutes we left. No coffee or muffins. I guess PINK hair don't care is there moto. Checked into the Thompson ( Hyatt ) Amazing service and a beautiful hotel. Best view I've had in Denver and they let us check in at 9am even though I booked them at 7am. Never expected that level of service, we just wanted to drop off our bags.

The rooms are so dark. I had to use my phone constantly to light things. It was annoying. The bathroom in the room was very nice. Beds were comfortable, just don't plan to see much in your luggage, purse or around the room because you will be in the dark. Also the trolley runs all day and dings constantly because the stop is right by the hotel- you will be able to hear it in your room all day.

I am giving this hotel a one star because of the horrible customer service... the front desk people were rude and non responsive... I will never stay there again...

DO NOT USE HYATT CENTRIC HOTEL DENVER VALET - My check in was easy and friendly. I chose to pay $100 for valet because I thought my truck would be in safer hands than if I self parked. When my truck was returned to me after my two night stay I found that my GPS, stereo, iPod and back up rearview camera were all stolen. My truck had been left unlocked. I reported this to the valet and was told he would call his manager. He continued to park cars and after a half hour I asked a different valet and he said he would call as well. After another half hour I left because I had an appointment. I made a claim and was told it was denied because they were not liable for anything stolen. I will no longer trust the security at Hyatt Central. I would like to mention the room was very modern, clean and comfortable.

The hotel is comfortable and clean. My boyfriend and I stayed here 5 days and the tv did not work the entire time. When we asked about it we were told it was being fixed, but we later learned the problem existed before we arrived and we were not told about it prior to checking in. After already being there 2 days we were offered a room change IF they had a room available with a working tv. Multiple other guests were complaining about their tvs as well. The hotel also doesn't have its own parking lot given that it is in downtown, so they have valet $49/night. The valet workers did well and were nice, but there was only 1-2 working at a time so it made for delays when picking up and dropping off our keys that were anywhere from 5-30 minutes. There are no microwaves in the room but they do offer communal microwaves on the 2nd floor. The fridge barely fits water bottles. Overall an okay stay but overpriced for the lack of amenities and quality of service.