Hyatt Centric Gran Via Madrid

Great hotel, elegant, accurate and high quality. Located in the heart of Gran Via Street, a minute's walk from two main and accessible metro stations. It is a very short walk away from the Puerta del Sol and other interesting tourist places and full of shops and entertainment venues around. The staff at the hotel are amazingly courteous and very helpful are ready to help and fulfill your desire for the best. The hotel has a restaurant bar on the roof floor for a spectacular and attractive place that attracts a quality and diverse audience and it is an experience in itself without mentioning the great view from the top floor over the surroundings.

We’ve been Hyatt Globalists for years and this is our first stay at Hyatt Centric in Madrid—what a great find. The central location on Gran Vía is unbeatable, and our junior suite with Gran Vía views is comfortable, and beautifully designed with postcard-worthy architecture outside the window. Breakfast is excellent with a wide, high-quality selection. Special thanks to Johnny, who noticed our cups before we did and kept us perfectly caffeinated—attentive, friendly, and fast. Extra kudos to the concierge/front desk team for securing last-minute flamenco tickets at Teatro Flamenco Madrid—what an unforgettable night. And a special shout-out to Nichole at the concierge desk, who patiently helped us arrange a Toledo–Segovia tour. She provided tons of helpful information, and her warm, interpersonal style (she even shared a bit about her career and life) made planning a joy. Nichole is a tremendous asset to the Hyatt team. We’re on day 6 of 7 and already confident we’ll return. Highly recommend this hotel for service, location, and overall value.

Stayed at the Hyatt centric in Madrid as the first stop on our European honeymoon. We had a lovely stay. It’s very central and walkable or easy access to the metro. We loved the cool rooftop garden. The staff were super kind and helpful. They also gave us a few sweet treats to enjoy for our honeymoon and make it special for us

⭐️⭐️⭐️⭐️⭐️ We had a great stay at Hyatt Centric Gran Vía Madrid. The location is amazing, right in the center and close to everything. We booked an Executive Suite, which was very comfortable and spacious. The service was excellent and the staff were always helpful and friendly. Highly recommend this hotel!

This hotel was perfectly located. It was around shops, restaurants and major attractions. I would highly recommend staying here as it allows you to live around the city with ease. The hotel staff was great!! We arrived early morning from our international flight and they were able to accommodate us, which allowed us to rest before stepping out and exploring the city. The rooftop bar was great! And the hotel rooms, were very clean. Money well spent.

We stayed at the hotel for five nights and had a wonderful experience from start to finish. The staff were exceptionally friendly and helpful, and our room was spotless and very comfortable. We truly enjoyed every minute of our stay. What made our visit even more special was the outstanding service from Guest Experience Executive, Carmen Pérez. She went above and beyond to assist us with everything we needed — from booking train and match tickets to helping us with locations and directions — always with a warm smile. We couldn’t have asked for a better stay and would happily return!

This Hyatt Centric is a really good hotel, with nice rooms and elegance. The rooftop bar/restaurant is wonderful. That said, the Hotel has some significant issues warranting this rating. The first is the elevators. We arrived on a Tuesday. One of the two lobby elevators was broken. This meant that we consistently had to wait five to ten minutes to get up or down to our room. We left Wednesday and returned on Friday. That same elevator remained inoperable. Because it was the weekend, the wait time for the elevator increased significantly. We regularly had to walk several flights of stairs to get to or from our room. This appeared, in large part, due to the Hotel’s prioritization of non-guests accessing the awesome roof top bar/restaurant (which is, indeed, great!). The problem with this is that the elevator basically goes up and down to the rooftop, with no space for guests to ride up or down given the weight limitations of the elevator. Sacrificing guest experience for the sake of the rooftop bar/restaurant was off-putting. When we left Monday, the broken elevator remained unfixed. There is a “guest only” elevator in the back. While the Hotel may think this resolves the elevator congestion problem, it does not because there are so many guests that there is an elevator congestion issue there as well. Second, there seem to be some accounting issues at the Hotel. We were double charged for two nights during our stay, as in, we prepaid but were charged for those nights again at check out. We didn’t realize this until later. It’s been nearly a week and remains unresolved. Aside from these issues, this is a good place to stay if you like being in the center of the Times Square of Madrid. Hopefully they fix the above issues soon.

Great location. The rooms were nice small but very nice. The main issue was the elevators. One was broken so the waiting time was too long and they only had room for 4 people on it. They have a third elevator which they used for housekeeping they want you to used instead but the same waiting time. I order some room service well guest what they forgot about it. I called them back so they send it almost 2 hours later. They didn’t charge me for it because the inconvenience. The room I got was with buffet breakfast incluid so I believe it’s not worth it you can get better options outside the hotel

Their location is the best!!! It is very central. Just a few minutes' walk to everything. The room we got assigned had a fantastic view of the city. The room was spacious, with the design being modern. It was always clean. The bed was comfortable. The bathroom looked great. There was no bathtub, but it was no big deal at all. The staff were so friendly and knowledgeable. They worked fast and were always ready to help if you had any questions. One of the elevators in the main lobby was out of order a couple of times, which was a bit of an inconvenience. However, there's an elevator in the back, which was available most of the time. Last but not least, the breakfast buffet was amazing. There were lots of options to choose from. The service was excellent overall. I would love to come back to this hotel.

Excellent stay at the Hyatt Centric in Madrid. Centrally located and within walking distance of numerous sites including the Prado and Royal Palace. Metro station also nearby. Clean. Comfortable. We had an included breakfast which was fantastic way to fuel up for a day of sightseeing. The staff was incredibly welcoming and helpful. Highly recommend!

This is a comfortable hotel in a perfect area of Madrid with fantastic service and well equipped rooms. Room service was delicious. Across the board all the people that work here are exceptional. Has a wonderful rooftop lounge with great views- shout out to Angie who was so helpful with Madrid tips. Will definitely return on our next visit to Madrid.

I had a very disappointing experience at this Hyatt due to how I was treated and the abrupt change in pricing in October 2023. This was not a five-star experience. Less than 24 hours before my scheduled check-in, I received an email informing me that the rate I booked was no longer valid. There was no mention of an option to cancel in the email, and considering their 48-hour cancellation policy, I assumed I couldn't cancel without a penalty. To make matters worse, I was traveling and couldn't contact the hotel to discuss this last-minute change. As a result, I had to pay about 100 additional Euros per night for the duration of my stay. When I reached out to their customer service, they offered no assistance or solution, claiming I could have canceled before check-in, which was simply not communicated in the email I received. Overall, I felt misled and overcharged, with no effort from the hotel to resolve the issue or even acknowledge their error. If you're looking for a reliable and customer-friendly hotel, I strongly suggest looking elsewhere as there are plenty of options in Madrid.

Loving this central location, easy access to several tourist sites, restaurants and the subway. We went in late August 2022 and it was nice to come back for a little siesta on hot summer days. The staff are all very friendly and helpful. We were upgraded to a very large and well decorated room. Funny enough the pattern used in the room matched my mask. Later I learned it's from Christian Dior. (Asked the front desk but he had no clue;) Eco-friendly hotel where you can refill water from the gym and plus they supply non-plastic water bottle in the room. Breakfast was fantastic. It was comped for globalist. Highly recommend to stay here.

Beautiful and at a great location. Good food, the hotel and guest rooms are very clean. I can't say enough about the staff because the staff, is top notch. I can't wait to go back.

The hotel and amenities were awesome! The highlight was the care given by the concierge team. Mario Polo went out of his way to point out favorites and make calls on our behalf. Way above and beyond! His favorite restaurants were so good we went back. Definitely check in with Mario before your daily adventure begins.

The Hyatt Centric in Madrid is a beautiful hotel with a wonderful attentive staff. Convenient central location to explore. Hotel also had large rooms. Breakfast was excellent offering so many delights. Lastly - truly spectacular city views.

Lovely and modern hotel. I was impressed with the Spanish breakfast that they had going on. Dinner from the hotel was good. I would say to have the Spanish breakfast at the hotel and dinner out and about in the Spanish capital of Madrid! The fixtures caught my eye and room decor was spacious and chic. Spanish people are very passionate and one can sense it in their culture. Te Amo.

This is a fresh and new hotel. I thought the staff were very friendly and accommodating. I arrived early and they had a room available. The rooms are comfortable however they do not have very good seating if you need to work in the room. Thus, it feels more like a leisure than business hotel. The hotel lobby is rather trendy with some great statues. Bathrooms are marble and done well.

Nice Hotel, clean !good food nice ambiance friendly people and very helpful with whatever your needs are. I feel the prices are very fair for what they give you, rooms are spacious and very nice.

Got upgraded to a junior suite and I checked into the hotel at like 7am. Was pretty lucky to get it right there. The staff that checked me in was very friendly. The room was very spacious and it had multiple usb plugs on each of the outlets which was awesome. I also stayed at the Circulon GRAN Via which is close by and a Marriott property and this one blows it out of the water. The breakfast here was also pretty decent. Not the best in terms of all Hyatt's but it works. The gym was a good size and had all of the things I needed. Near the hotel there are plenty of options to eat. I really liked Mu which has an awesome tasting menu for only $10.50€. Can't really beat that for a cheap meal. Across the street is Primark which everyone seems to have a bag of something there. It's the bargain shopping destination which had tons of people inside. Didn't take the train anywhere since everything was easily walkable. I would definitely stay at this location again if I were to come back!

During our recent trip, we stayed at this hotel and another hotel, which was located just a few blocks down the same street. Having experienced this hotel on the first leg of our trip, I wished we only stayed here. For starter, the room actually has sound proofing. At our 2nd hotel, I can hear all the commotions of Madrid. And let me tell you, Madrid is a city that NEVER sleeps, even on a weekday. So unless you are a heavy sleeper, you will appreciate the silence this hotel provides. Another feature I really liked about this hotel is that there are electrical outlets everywhere. This day and age where our cellphone is practically an extension of our body, we got to make sure our electronics are charged (especially when you're on a trip!). So I was delighted to see outlets located on both sides of the bed (and throughout other parts of the room). An added bonus was there were two additional USB outlets so if you forget your adapter, your phone won't be out of juice. Not to mention it's located right next to the bed so you can relax on the bed instead of awkwardly squatting next to a wall. Last but not least, this hotel is centrally located to everything. Madrid itself is walking friendly. But if you need to hop on the subway, it's close by. There are lots of food / restaurants located nearby. There are only two reasons why I didn't give this place a full 5-star. Unfortunately, the bed was lumpy. I'm no mattress snob but I can feel the hills and valley every time I laid down. (And I took my fair share of siestas!) Breakfast is the other reason. Yes, they had eggs and some meat. But I wish they had oatmeal. I know, I'm being picky. But when it's cold out, last thing I want is a cold breakfast (cereal). Nothing like a hot bowl of oatmeal to fill and warm you up. But other than that, I highly recommend this place. If you're looking for a hotel in Madrid, this is it! Added bonus, located right across from Primark!

Excellent customer service! Clean rooms. Terrific value and location. I'm not easy pleased or impressed with most hotels' customer service (having traveled globally for 25 + years). Even five star hotels (i.e., Four Season, Ritz, etc.) have more regularly disappointed me than not. I never expect exceptional customer service, so when it does happen on rare occasion I am incredibly surprised and grateful. Hyatt Centric Gran Via in Madrid has been exceptional in their service. Their constant smiling, politeness, eagerness and proactiveness in their service is the example other hotels should follow. I've interacted with multiple people on their staff and every one has been patient and willing to help with my needs. And what really makes them special is that they anticipate your needs and have done everything to accommodate my requests. Too many times in the hotel industry you'll speak with a service rep and you're treated like they are bothered, anode or wish you weren't in front of them in the first place. However, the Hyatt Centric Gran Via Madrid has exceptional staff that are authentic and truly glad to have you staying at their hotel. Great positive energy! The rooms are well kept and clean. A perfect travel choice for business or pleasure. Glad to have found such a high standard service hotel!

The 1 star is for the evening bartender who is the only redeeming quality of this hotel. He was knowledgeable, friendly and the only professional in here. The accommodations were standard. We had a king bed overlooking Gran Via. Now the things that are wrong: -Arrived around 9pm and there was no bellman to help with luggage. Got to the lobby and both front desk and attendants saw us with a stroller, a baby, 2 luggages and 2 carry ons- no one offered to get our luggage up for us. -As parents of a 19 month old traveling, we are in the ha it of checking/baby proofing hotel rooms. My husband found quite a huge pill on the side of the bed on the floor. -On NYE housekeeping only made the bed (didn't change sheets) and gave new towels. There are very noticeable crumbs on the hardwood floor from toddler snack which is why we requested housekeeping anyway. We left a pretty good tip and an apology for the mess (crumbs), got back and the room was noticeably wasn't cleaned. Also, after housekeeping, about half of the towels we get are stained. -Almost always no one knows what's going on at the front desk. Usually no one picks up the call there so we end up calling room service to get through to front desk. -Asked concierge if they can find out if Mercado San Anton was open on New Year's Eve as we can't find anything on the internet to know for sure and they told us yes. Walked there, it was closed. -Asked for a replacement duvet. After an hour and a call back, we got it. -The bathroom door handle keeps coming off. It's a metal bar. It was a safety hazard. -We found a bug in the bathroom. We decided to leave a day early tomorrow and not finish the already paid reservation. Too many things wrong with this hotel, it's leaving a very bad taste of Madrid in our mouths.

Stayed here for about a week. Location was very great, walkable to most things I wanted to see. Room was nice and clean. Rooftop bar had great views. I would definitely stay again.

We checked in for only one night and had a wonderful experience. The hotel staff all around is exceptionally friendly and helpful, always good in making an enjoyable stay. They seemed to know that taking the extra step of being more personal, getting to know even a little about you, made for a much greater experience. The room itself was very comfortable, with probably one of the best beds I've ever slept on. After a long night of travel, it was easy and great to sink right in to for a few hours! The breakfast was a great meal with a fine selection. It was the only meal we had there, but I hope to experience more in the future. We will be back.

Full disclosure, I'm writing as someone who thrives on international travel. My sister and I loved our one-night stay. Our flight arrived on a weekday morning. We then showed up at the hotel and were super lucky to get an early check-in with my Hyatt Explorist benefits. The front desk was friendly and more than helpful. Each shift met all our needs. We had a chance to try the rooftop restaurant and it was a good choice. The rooms were clean and standardly "Hyatt" (good amenities, rain shower attachment in bathroom, roomy). Good international channels on TV. Beds were comfy. We had a late checkout and they were able to hold our luggage for us while we waited for our flight. Easy access from Madrid airport by Uber (which I recommend over taxis). To say the location is central is an understatement. The Gran Via and all those side streets have lots of clothing stores, little groceries, and restaurants for all budgets. Metro stop just steps away. The flagship El Corte Inglès department store is a five minute walk, for you shoppers out there. They offer breakfast but we chose street level options instead. Downstairs bathrooms were so clean. Nothing but compliments for the hotel team. I would definitely choose this hotel again.

My family and I had the best time, service and stay at Hyatt Centric in Guatemala City. The staff from the entrance to check in, bell boy, bar, rooftop and housekeepers are truly hospitable employees. There's one employee I would like to recognize and that's Reynaldo Toc. He genuinely has made our 9 day stay even more pleasurrable. Hyatt is lucky to have an employee like him. If I ever decide to come back, we are not looking anywhere else but to stay at Hyatt. Please take this from a person that travels a lot and the world and have stayed at 5 star/diamond resorts. This is hands down the best hotel in Guatemala City. Hopefully this helps future visitors to colorful and beautiful guatemala.