Hyatt Centric Gran Via Madrid

This Hyatt Centric is a really good hotel, with nice rooms and elegance. The rooftop bar/restaurant is wonderful. That said, the Hotel has some significant issues warranting this rating. The first is the elevators. We arrived on a Tuesday. One of the two lobby elevators was broken. This meant that we consistently had to wait five to ten minutes to get up or down to our room. We left Wednesday and returned on Friday. That same elevator remained inoperable. Because it was the weekend, the wait time for the elevator increased significantly. We regularly had to walk several flights of stairs to get to or from our room. This appeared, in large part, due to the Hotel’s prioritization of non-guests accessing the awesome roof top bar/restaurant (which is, indeed, great!). The problem with this is that the elevator basically goes up and down to the rooftop, with no space for guests to ride up or down given the weight limitations of the elevator. Sacrificing guest experience for the sake of the rooftop bar/restaurant was off-putting. When we left Monday, the broken elevator remained unfixed. There is a “guest only” elevator in the back. While the Hotel may think this resolves the elevator congestion problem, it does not because there are so many guests that there is an elevator congestion issue there as well. Second, there seem to be some accounting issues at the Hotel. We were double charged for two nights during our stay, as in, we prepaid but were charged for those nights again at check out. We didn’t realize this until later. It’s been nearly a week and remains unresolved. Aside from these issues, this is a good place to stay if you like being in the center of the Times Square of Madrid. Hopefully they fix the above issues soon.

Lovely property with a very well trained and caring staff. They took great care of us, the concierge team is amazing. Our rooms were modern and clean. The location is ideal for exploring Madrid and great restaurants not too far away (easy walk to mercado san miguel). I have to mention one gentleman who assisted us at the concierge desk in particular. We had made reservations at a very nice restaurant that required a credit card deposit. Given the extreme heat in Madrid during our visit, our young son ended up not feeling very well and we just couldn't make it to dinner. I thought let me try to ask for help from the concierge. I explained the situation and the gentleman immediately sprang into action and what touched me the most, he asked if we our son needed a doctor or medical attention. He was about to go on lunch break, but he kept calling and calling the restaurant. Finally he got a hold of someone and was able to get our reservation cancelled without penalty. We will always remember the kindness.

Stayed here 2x at the start and end of a trip to Spain! We loved it so much we booked the same room for our second stay (suite 808 if you're curious- the balcony view is amazing!) The hotel is walking distance or a quick ride to many sites. Highly recommend this hotel!

Our experience at Hyatt Centric Gran Vía was outstanding from check-in to check-out. The location is unbeatable, right in the center of everything, with easy access to shops, dining, and major sights. The staff were professional, warm, and always helpful. The rooms were modern, quiet, and comfortable — perfect for relaxing after a day exploring the city. My only comment would be the limited selection on the in-room dining menu; a few more options would make the stay even better. Overall, a fantastic experience and we would gladly return!

This hotel is situated in the heart of Madrid, close to excellent restaurants, the main plaza, the Cathedral, and the Palace.||The front desk staff - Benjamin and Christina were very friendly and helpful. They did a very quick and efficient check-in and check-out. ||Marco, the Concierge, was especially helpful with tickets and restaurant recommendations. His recommendation to go to Bodega de la Ardosa was especially rewarding - it was a true cultural icon to enjoy.||The Super Star of the hotel is the bartender Sergio! He is exceptionally friendly and engaging. Relaxing at the bar with him makes you never want to leave Madrid!!!||Overall - a great hotel in a fabulous location, with exceptional staff that will make your stay seem like you truly feel - mi casa, su casa!!

The location is perfect, with very helpful concierge service and outstanding housekeeping — our room was cleaned daily with fresh sheets and towels. Breakfast was a bit limited, but the staff were kind and did their best.||However, during checkout, two reception staff approached me rudely while I was loading my bags into a taxi, accusing me of taking someone else’s luggage. Instead of offering help or checking CCTV, they caused unnecessary stress as I was rushing to catch a flight.||Despite this, I still rate the hotel highly and hope the staff handle such situations more professionally in the future.

This hotel was perfect. The location was in the middle of everything and we walked to every location on our list. But it was also quiet and peaceful in our room and a great respite from the crowds of downtown Madrid. We have been to many high end luxury hotels and can honestly say that our room at this hotel was our favorite room we have ever stayed in. The view was amazing and the design and layout were perfect. The staff at this hotel were fantastic. They went above and beyond to help us celebrate our 20 year anniversary. We will be back and we can’t wait!

The best hotel I have ever stayed in! Super constable rooms and a nice and cozy gym. Service is great and as a cat lover I appreciated the design of the pillows😊 Generally the design of the room is amazing! Staff is magical, I never seen they cleaned up, they came when we were out. I don't have enough words to describe the service but it's fantastic! Zero complains

Their location is the best!!! It is very central. Just a few minutes' walk to everything. The room we got assigned had a fantastic view of the city. The room was spacious, with the design being modern. It was always clean. The bed was comfortable. The bathroom looked great. There was no bathtub, but it was no big deal at all. The staff were so friendly and knowledgeable. They worked fast and were always ready to help if you had any questions. One of the elevators in the main lobby was out of order a couple of times, which was a bit of an inconvenience. However, there's an elevator in the back, which was available most of the time. Last but not least, the breakfast buffet was amazing. There were lots of options to choose from. The service was excellent overall. I would love to come back to this hotel.

Excellent stay at the Hyatt Centric in Madrid. Centrally located and within walking distance of numerous sites including the Prado and Royal Palace. Metro station also nearby. Clean. Comfortable. We had an included breakfast which was fantastic way to fuel up for a day of sightseeing. The staff was incredibly welcoming and helpful. Highly recommend!

This is a comfortable hotel in a perfect area of Madrid with fantastic service and well equipped rooms. Room service was delicious. Across the board all the people that work here are exceptional. Has a wonderful rooftop lounge with great views- shout out to Angie who was so helpful with Madrid tips. Will definitely return on our next visit to Madrid.

I had a very disappointing experience at this Hyatt due to how I was treated and the abrupt change in pricing in October 2023. This was not a five-star experience. Less than 24 hours before my scheduled check-in, I received an email informing me that the rate I booked was no longer valid. There was no mention of an option to cancel in the email, and considering their 48-hour cancellation policy, I assumed I couldn't cancel without a penalty. To make matters worse, I was traveling and couldn't contact the hotel to discuss this last-minute change. As a result, I had to pay about 100 additional Euros per night for the duration of my stay. When I reached out to their customer service, they offered no assistance or solution, claiming I could have canceled before check-in, which was simply not communicated in the email I received. Overall, I felt misled and overcharged, with no effort from the hotel to resolve the issue or even acknowledge their error. If you're looking for a reliable and customer-friendly hotel, I strongly suggest looking elsewhere as there are plenty of options in Madrid.

Loving this central location, easy access to several tourist sites, restaurants and the subway. We went in late August 2022 and it was nice to come back for a little siesta on hot summer days. The staff are all very friendly and helpful. We were upgraded to a very large and well decorated room. Funny enough the pattern used in the room matched my mask. Later I learned it's from Christian Dior. (Asked the front desk but he had no clue;) Eco-friendly hotel where you can refill water from the gym and plus they supply non-plastic water bottle in the room. Breakfast was fantastic. It was comped for globalist. Highly recommend to stay here.

Beautiful and at a great location. Good food, the hotel and guest rooms are very clean. I can't say enough about the staff because the staff, is top notch. I can't wait to go back.

The hotel and amenities were awesome! The highlight was the care given by the concierge team. Mario Polo went out of his way to point out favorites and make calls on our behalf. Way above and beyond! His favorite restaurants were so good we went back. Definitely check in with Mario before your daily adventure begins.

The Hyatt Centric in Madrid is a beautiful hotel with a wonderful attentive staff. Convenient central location to explore. Hotel also had large rooms. Breakfast was excellent offering so many delights. Lastly - truly spectacular city views.

Lovely and modern hotel. I was impressed with the Spanish breakfast that they had going on. Dinner from the hotel was good. I would say to have the Spanish breakfast at the hotel and dinner out and about in the Spanish capital of Madrid! The fixtures caught my eye and room decor was spacious and chic. Spanish people are very passionate and one can sense it in their culture. Te Amo.

This is a fresh and new hotel. I thought the staff were very friendly and accommodating. I arrived early and they had a room available. The rooms are comfortable however they do not have very good seating if you need to work in the room. Thus, it feels more like a leisure than business hotel. The hotel lobby is rather trendy with some great statues. Bathrooms are marble and done well.

Nice Hotel, clean !good food nice ambiance friendly people and very helpful with whatever your needs are. I feel the prices are very fair for what they give you, rooms are spacious and very nice.

Got upgraded to a junior suite and I checked into the hotel at like 7am. Was pretty lucky to get it right there. The staff that checked me in was very friendly. The room was very spacious and it had multiple usb plugs on each of the outlets which was awesome. I also stayed at the Circulon GRAN Via which is close by and a Marriott property and this one blows it out of the water. The breakfast here was also pretty decent. Not the best in terms of all Hyatt's but it works. The gym was a good size and had all of the things I needed. Near the hotel there are plenty of options to eat. I really liked Mu which has an awesome tasting menu for only $10.50€. Can't really beat that for a cheap meal. Across the street is Primark which everyone seems to have a bag of something there. It's the bargain shopping destination which had tons of people inside. Didn't take the train anywhere since everything was easily walkable. I would definitely stay at this location again if I were to come back!

During our recent trip, we stayed at this hotel and another hotel, which was located just a few blocks down the same street. Having experienced this hotel on the first leg of our trip, I wished we only stayed here. For starter, the room actually has sound proofing. At our 2nd hotel, I can hear all the commotions of Madrid. And let me tell you, Madrid is a city that NEVER sleeps, even on a weekday. So unless you are a heavy sleeper, you will appreciate the silence this hotel provides. Another feature I really liked about this hotel is that there are electrical outlets everywhere. This day and age where our cellphone is practically an extension of our body, we got to make sure our electronics are charged (especially when you're on a trip!). So I was delighted to see outlets located on both sides of the bed (and throughout other parts of the room). An added bonus was there were two additional USB outlets so if you forget your adapter, your phone won't be out of juice. Not to mention it's located right next to the bed so you can relax on the bed instead of awkwardly squatting next to a wall. Last but not least, this hotel is centrally located to everything. Madrid itself is walking friendly. But if you need to hop on the subway, it's close by. There are lots of food / restaurants located nearby. There are only two reasons why I didn't give this place a full 5-star. Unfortunately, the bed was lumpy. I'm no mattress snob but I can feel the hills and valley every time I laid down. (And I took my fair share of siestas!) Breakfast is the other reason. Yes, they had eggs and some meat. But I wish they had oatmeal. I know, I'm being picky. But when it's cold out, last thing I want is a cold breakfast (cereal). Nothing like a hot bowl of oatmeal to fill and warm you up. But other than that, I highly recommend this place. If you're looking for a hotel in Madrid, this is it! Added bonus, located right across from Primark!

Excellent customer service! Clean rooms. Terrific value and location. I'm not easy pleased or impressed with most hotels' customer service (having traveled globally for 25 + years). Even five star hotels (i.e., Four Season, Ritz, etc.) have more regularly disappointed me than not. I never expect exceptional customer service, so when it does happen on rare occasion I am incredibly surprised and grateful. Hyatt Centric Gran Via in Madrid has been exceptional in their service. Their constant smiling, politeness, eagerness and proactiveness in their service is the example other hotels should follow. I've interacted with multiple people on their staff and every one has been patient and willing to help with my needs. And what really makes them special is that they anticipate your needs and have done everything to accommodate my requests. Too many times in the hotel industry you'll speak with a service rep and you're treated like they are bothered, anode or wish you weren't in front of them in the first place. However, the Hyatt Centric Gran Via Madrid has exceptional staff that are authentic and truly glad to have you staying at their hotel. Great positive energy! The rooms are well kept and clean. A perfect travel choice for business or pleasure. Glad to have found such a high standard service hotel!

The 1 star is for the evening bartender who is the only redeeming quality of this hotel. He was knowledgeable, friendly and the only professional in here. The accommodations were standard. We had a king bed overlooking Gran Via. Now the things that are wrong: -Arrived around 9pm and there was no bellman to help with luggage. Got to the lobby and both front desk and attendants saw us with a stroller, a baby, 2 luggages and 2 carry ons- no one offered to get our luggage up for us. -As parents of a 19 month old traveling, we are in the ha it of checking/baby proofing hotel rooms. My husband found quite a huge pill on the side of the bed on the floor. -On NYE housekeeping only made the bed (didn't change sheets) and gave new towels. There are very noticeable crumbs on the hardwood floor from toddler snack which is why we requested housekeeping anyway. We left a pretty good tip and an apology for the mess (crumbs), got back and the room was noticeably wasn't cleaned. Also, after housekeeping, about half of the towels we get are stained. -Almost always no one knows what's going on at the front desk. Usually no one picks up the call there so we end up calling room service to get through to front desk. -Asked concierge if they can find out if Mercado San Anton was open on New Year's Eve as we can't find anything on the internet to know for sure and they told us yes. Walked there, it was closed. -Asked for a replacement duvet. After an hour and a call back, we got it. -The bathroom door handle keeps coming off. It's a metal bar. It was a safety hazard. -We found a bug in the bathroom. We decided to leave a day early tomorrow and not finish the already paid reservation. Too many things wrong with this hotel, it's leaving a very bad taste of Madrid in our mouths.

Stayed here for about a week. Location was very great, walkable to most things I wanted to see. Room was nice and clean. Rooftop bar had great views. I would definitely stay again.

We checked in for only one night and had a wonderful experience. The hotel staff all around is exceptionally friendly and helpful, always good in making an enjoyable stay. They seemed to know that taking the extra step of being more personal, getting to know even a little about you, made for a much greater experience. The room itself was very comfortable, with probably one of the best beds I've ever slept on. After a long night of travel, it was easy and great to sink right in to for a few hours! The breakfast was a great meal with a fine selection. It was the only meal we had there, but I hope to experience more in the future. We will be back.

Full disclosure, I'm writing as someone who thrives on international travel. My sister and I loved our one-night stay. Our flight arrived on a weekday morning. We then showed up at the hotel and were super lucky to get an early check-in with my Hyatt Explorist benefits. The front desk was friendly and more than helpful. Each shift met all our needs. We had a chance to try the rooftop restaurant and it was a good choice. The rooms were clean and standardly "Hyatt" (good amenities, rain shower attachment in bathroom, roomy). Good international channels on TV. Beds were comfy. We had a late checkout and they were able to hold our luggage for us while we waited for our flight. Easy access from Madrid airport by Uber (which I recommend over taxis). To say the location is central is an understatement. The Gran Via and all those side streets have lots of clothing stores, little groceries, and restaurants for all budgets. Metro stop just steps away. The flagship El Corte Inglès department store is a five minute walk, for you shoppers out there. They offer breakfast but we chose street level options instead. Downstairs bathrooms were so clean. Nothing but compliments for the hotel team. I would definitely choose this hotel again.

My family and I had the best time, service and stay at Hyatt Centric in Guatemala City. The staff from the entrance to check in, bell boy, bar, rooftop and housekeepers are truly hospitable employees. There's one employee I would like to recognize and that's Reynaldo Toc. He genuinely has made our 9 day stay even more pleasurrable. Hyatt is lucky to have an employee like him. If I ever decide to come back, we are not looking anywhere else but to stay at Hyatt. Please take this from a person that travels a lot and the world and have stayed at 5 star/diamond resorts. This is hands down the best hotel in Guatemala City. Hopefully this helps future visitors to colorful and beautiful guatemala.