Hyatt Centric Murano Venice

Our family stayed at this hotel for one night in Venice. Since there were four of us, we stayed in a duplex suite with breakfast included. I highly recommend experiencing the breakfast. The coffee from the in-room coffee machine was also excellent. Although the location wasn't on the main island, it was great that the water taxi stop was right in front of the hotel.You can't expect much of a view, but the windows in the duplex suite ensure good natural lighting.

I was in Venice for the Biennale di Architettura and I picked this hotel, which was far from the touristy areas and had very reasonable rates. I could not imagine a better stay. The old glass factory was successfully converted into a classy hotel. The interiors and the rooms are elegantly designed. The AC in the room is quiet and efficient. The breakfast area is spacious and welcoming. The location right across the dock, a short boat ride from Venice, is incredibly convenient, not to mention that Murano itself has quite a few attractions (and decent options for a morning run). Last but not least, the staff are super friendly. Well done, Hyatt Centric Murano!

This was a more than adequate hotel. Would give it 4-1/2*. First, they provided a water shuttle to and from the Venice Airport, which was amazing. We just walked out the back of the airport and boarded. Good sized room with 2 chairs. Comfortable bed. Nice shower with rainhead and handheld. Coffee maker, kettle and fridge in room. Air temp was a bit warm for me—not sure if it was objectively warm or just not great air circulation (I had it set on 18), so that's my only negative. Location was great.

This hotel is absolutely lovely!! Right on the water, right by the water taxi, lots of beautiful art and public places to lounge both indoors and out! The bed was very comfortable, and we had everything we needed. The only drawback, for some, may be that it's on Murano so you have to take a water taxi over to the historic island of Venice. Honestly, we were very happy to be on a quieter island, and the trip on the water taxi is lovely!

The room was nice. Customer service however was hit or miss. Our check in representative was excellent and gave us recs. But on a Friday after exploring, a hotel rep saw us and gave us an angry “Hello?!?” and a stare down, like we couldn’t possibly be hotel guests to her. Don’t assume based on race?? They also don’t have AC during certain months. Our room was booked next to the courtyard and unbeknownst to us, there was a wedding that week and we had to hear the loud music play until 11pm. A warning would’ve been great or at least don’t place non-wedding guests next to the party??? The hotel restaurant has gluten free options. The manager was excellent but our actual waitress seemed to forget all about us. Our other Hyatt experiences have been absolutely excellent so very surprised by their varied customer service at this hotel. Murano is a sleepy town, many restaurants and gelato options close early and transporting to Venice late at night takes a bit of practice. Just a heads up.

Had an excellent stay at the Hyatt Centric in Murano. The staff were all lovely and the service was extremely good. The great experience started with the transfer from the airport on the hotels boat, with the driver providing some excellent advise on the trip over to the island. The breakfast buffet is amazing. We found the location perfect. A short boat ride to Venice but the vaporetto is regular and the journey is scenic (and for us at least uncrowded because we were travelling the opposite way to most- accept when we travelled from Murano to Burano, in hindsight we should have taken the hotel boat!). We were so glad to be staying away from the crowds in Venice and Murano is a beautiful Island with some lovely restaurants, cafes etc.

Loved staying in this hotel, the location was great with a boat stop outside the hotel to go straight into Venice. If wanted to travel further afield to Burano or Lido then the other boat stops are a short walk away. The hotel was modern, clean and comfortable. The breakfast was lovely wide selection of hot and cold food from the buffet. There was also dining options at the hotel for snack or main meals which was great and also plenty of outdoor seating for the summer. Seen some reviews around the aircon, we went when was 28 and the room was cool enough and whilst couldn’t turn the aircon up it was a pleasant temperature to sleep in and didn’t bother us. Was also lovely location on Murano to escape the crowds of Venice, in the evening the island is peaceful with locals and a few tourists. Boats also run till late in the evening so can still enjoy Venice and not have to worry about getting home.

This hotel is a true gem. The location is amazing, the rooms are updated with generous amenities and size. We appreciated staying in a quieter area, while still having easy access to Venice and Burano with public transport. The Hyatt Murano exceeded my expectations in every way!

For a more chill stay in Venice, I recommend staying on Murano. The island is famous for glass blowing and has fabulous studios. The Hyattcentric is a wonderfully modern and minimalistic property with a fantastic staff. The Museo Vaporetto stop directly in front, making it easy to get over to Venice for sightseeing if that's what you like. The restaurant at this property is really good. I hosted a dinner for clients and everyone raved about their meals. The bartender is awesome and very creative. This property is a keeper for me.

We loved our short stay at the Hyatt Centric in Murano. The hotel was beautiful and the staff was very friendly and helpful. When we got in at midnight, they were able to set up a private water taxi for the next morning. They also set up a complimentary shuttle to the airport upon checkout. Starting each morning with a short boat ride to the mainland of Venice was nice and great way to begin the day! The hotel was clean and well appointed. We loved all the Murano glass displays. The breakfast buffet was one of the best we've had, and we stay at lots of Hyatts. The restaurant was good for dinner, but there might be better places you could try around town. The amazing staff really made our stay well worth it!

We booked this hotel for a short get away from Cortona, Tuscany, Italy so we could experience Venice, Italy. From the minute we entered this hotel, everything and everyone on staff were first class. The hotel decor is beautiful, modern, very clean and well appointed. The front desk staff were all very cordial, pleasant, and professional! They eagerly volunteered to assist us with everything from where to have lunch to water taxi transportation. After touring Venice all day, we returned to the hotel and enjoyed a spectacular dinner in their beautiful dining room. The waiters were attentive, courteous, and professional. The Assistant Banqueting Manager, Sabrin Trabelsi, was the absolute best thing about the entire visit to Venice. She was truly amazing, thoughtful, courteous but very uplifting and loads of fun! We have never encountered a manager with such passion for her job and for taking care of her staff with a true sense of respect and compassion. The rooms were very comfortable, modern in design, and were exemplary of efficiency. We can't say enough about this hotel, the staff, or that awesome attitude that was indicative of every member of the staff there! We offer our highest recommendation for this hotel for anyone thinking of visiting Venice! Promote Sabrin!!! She is a born leader who represents herself and the Hyatt Hotel chain exceptionally well! None better!

We enjoyed our stay at the Hyatt Centric in Murano. The hotel is very nice and well maintained (except for the couch in the sitting area of our junior suite, which was falling apart). Don't expect much of a view from your room because the hotel was built inside the shell of another building. The staff was friendly and very helpful. The restaurant was okay for dinner, but there are other restaurants in the area that might be a little better. We would definitly stay here again.

Im shocked at the negative reviews on this hotel. I had a wonderful time and my room was really modern, clean and updated. The front desk staff were very attentive, they showed you how to get around using maps, advised on the ferry schedules ( of which the stop was just right in front of the hotel) The ferry to the airport arrives every hour and it's just approximately a 20 minute trip. They brought 2 bottles of water to my room everyday because of my membership. I've had this membership for a while and that has never happened at any other location. My beef is not with the hotel. In general the need for a boat or ferry in Venice was kind of stressful for me so it's not a Hyatt problem but a Venice problem. By the way the hotel is located in Murano and on the third day, I just did everything within Muran. Visited the glass factories, had nice pastas , no need for a boat or anything and it's a very beautiful mini-city and a little more laid back and clean.

I had booked a "superior" room for my anniversary. We're were to stay at the Hyatt for 3 nights and then take a cruise. That room ended up being the ugliest room I've stayed at in on years. See the photos of the black mold on the ceiling along with the weird stains. Also see our"view" of a brick wall and construction site. On top of these rather major issues, both of the tea cups had old tea stains on the outside that came off when I washed them and one had old lipstick. Stains also on lampshades and chairs. But the shower was very good and was a nice surprise. Silver was coming off the hand fixture but the wand worked well. In our sad little room it was a nice surprise. Walk in shower with rain style flow from ceiling as well as a wand. No tissues though which was weird. Also only 1 bar of soap. Unlike the other reviews I found the staff to be helpful and pleasant. Also, the location is good as long as you don't mind a little hassle getting to Murano. The complimentary shuttle the hotel offered is great if your plane comes in during operating hours- our plane came in very late. Alilaguna and 4.2 and 4.1 boats pick up right outside. However, it's 11 euro, not the 9 the hotel told me, to pay for the Alilaguna on board. But it's a great way to get around. I feel like we got the worst room in the place- I hope we did. I hope there isn't a worse room. I wish they'd asked for more money to bump us to a better room. I would have paid up. Must also mention how dark the corridor was. My husband tripped. We looked for switches- no joy. Do not stay in room 147. Ask for some kind of view. It's pretty claustrophobic with out one.

I admit I was not fond of our construction view, and I was surprised that some rooms were on the first level. We were there on a guided tour of Italy and only had to stay here 2 nights. I liked that we were RIGHT off the water. The room was clean but small, and not very many towels. We Americans apparently LOVE our towels, cause when I asked for more the guy asked 'how many'?? We love towels in hotels bc we don't have to wash them! I don't know if this is specific to Italy or Europe, but our key card plugged into the wall for electricity! There was a slot on the wall where we had to keep a card in to keep the lights on. No one told us this! Wonder if other hotels do this. The private dining room for our tour was nice, and the breakfast was delish, lots of variety. we took advantage of a BOGO drink special at the bar in the lobby. The waiter even helped us out when we paid cash but our bill was charged anyway. The staff was civil, not 'warm' but not 'cold' either. Our 2nd night we ate in the restaurant, as by 8pm in that area almost nothing is open. We already ate in nearby Osteria Duomo (check out that review soon) and we had a VERY early day the next day. Service was slow but the food was good: Burrata cheese with tomatoes and anchovy, amuse bouche bread and chicken salad, filet steak and veggies.

This place is very far from Venice and is hard to get to at the best of times. A 30-minute water bus each way to Venice. Don't waste your time and money and ruin your vacation staying here. To make matters worse the night I booked there was a water bus strike and the only way to get there was a water Taxi for 90 Euro each way. Totally unreasonable. I asked to cancel and they charged me 300 Euro for not staying there and not being able to get there due to the strike. Terrible customer service and they were very rude to me.

Excellent launch pad for your adventures around Murano and Venice. With the shuttle boats stopping just steps from the front door to the spotless environment. The rooms were up to date and the Turkish bath was a pleasant rejuvenation station! What a gem!

I don't really understand the bad reviews, everyone was super nice to us, we didn't have any issues. Nice, quiet location and they have a free water taxi service to and from hotel (you just have to book it like a day in advance, I would advise calling before if you're trying to get from the train station or airport, we didn't know they offered this service until after we got here). They also sent us a bottle of Prosecco on arrival for our anniversary, and our room was really clean, modern and very nice. Believe me, my husband is a NEAT FREAK and he was super impressed. Anytime we needed something from housekeeping, they brought it to us within minutes. We had a construction view but that didn't bother us at all. They have a daily breakfast, which is really good, nice selection! Our last night here, we had dinner at the hotel restaurant and it was great! Overall very happy we stayed here.

Highly recommend the service at this Hyatt. More specifically, Stan - the best bartender in Venice. Please do yourself a favor and take the spritz master class while you stay. It is an amazing experience and you will leave with the knowledge on how to make many different kinds of spritz and more drinks than you can finish in a sitting. 10/10

Worst Hyatt location I've ever experienced. The front desk staff is terribly rude, they do not know what they are doing. I stay at Hyatt hotels about 100 nights per year. I will never and will make sure that anyone that I know, never stays at this location. Absolutely awful.

Writing this review from our stay back in October 16th, 2019. Times like these make me really appreciate the wonderful experience me and my fiancé had when we stayed in Murano Island at the Hyatt Centric. A special shoutout to Fabiola Amadi and the rest of the front office, who coordinated our transportation to the island and our local tours at no extra costs. I informed her and the front that I would be proposing to my then girlfriend and they made sure to provide every request and who to contact as far as touring and events. After waiting for an extra hour for our room to be ready, we received a free upgrade to their 2nd floor master suite. By far the most luxurious and heart felt experience. My fiancé and I can't wait for another opportunity to visit and pray for Italy's recovery!

Really nice property near Venice, Italy but that is the end of the good news. Front desk staff is incredibly impolite, unprofessional and another example of why the U.S. treats visitors far better than any country in Europe. The front desk staff at this hotel made us feel as if we were doing them a favor by staying here. I will never recommend this establishment and it's a reason why we generally always stay at Marriott properties. Do NOT stay here.