Hyatt Centric Murano Venice

We love staying at this hotel when we come to Venice. We have just spent another 6 nights , and adore staying on quiet Murano when all the day trippers have gone, it is so peaceful with some beautiful restaurants. |It is so easy to get to Venice each day on the Vaporetto that stops straight outside the hotel. |We were upgraded to a duplex suite which was beautiful and clean with excellent quality fixtures and fittings. Bed was large, comfortable and had good quality bedding & pillows, the bathroom was great, with good toiletries that were topped up daily. |Staff here are so polite and helpful, the bar is great for cocktails. Breakfast is extremely good. We will of course return on our next visit.

This hotel is much more affordable than the main island with probably the most comfortable rooms we stayed in Italy. Quite easy by water bus to get to where you want to go. Furthermore, it’s a lot quieter than the main island, so a bonus if you are looking to avoid the crowds after a long day. ||Only drawback is that you can’t stay late into the night in Venice (unless you opt for an expensive water taxi). I find wandering in Venice late at night to be magical, so something to consider if you are into nightlife.||There was also a fire the night I was there. It was a bit surreal with the whole hotel needing to be evacuated. I remember running out of my room and seeing the hallways enveloped in smoke with the water sprinklers set off. ||Nevertheless, I found that the staff managed the situation with the utmost professionalism. They made sure we were taken care of while the fire department rushed in (who interestingly came in by multiple fire boats). I was quite impressed by how well organized the situation was, despite the initial chaos. The next day, it felt like as if nothing had happened. ||Overall, great place to stay. Highly recommend it. Very memorable part of our trip.

The hotel is a perfect base to explore not only the charming island of Murano, but it is a quick and convenient boat-ride to the heart of Venice. It was nice to come back to this relaxed property after a busy day of sightseeing. It feels almost like a private retreat after the bustle of Venice.||The staff is very friendly and helpful with recommendations and requests, and the rooms are large and comfortable. The public areas are also tasteful and cozy, as are the onsite restaurant and bars. Would definitely return if visiting the Venice area. ||There are many shops and good cafes and restaurants nearby, but some close rather early. If you are looking for a place in the heart of Venice, however, the Hyatt is not for you!

Our experience at Hyatt Centric Murano Venice was nothing short of exceptional. Situated on the charming island of Murano, the location of this property made it an ideal base to explore Venice without being overwhelmed by the crowd. It was very convenient that the water bus station (Murano Museo) is just located in front of the property, making it easy for us to maneuver our ways through the islands. I also found this special because I definitely enjoyed hopping on the water bus every single day and enjoying the ride through the waterways. After all, this is what makes Venice unique and appealing. ||||The hotel lobby boasted of elegant decor with glass chandeliers, inspired by Murano’s famed craftsmanship, and set the tone for a luxurious stay. The ambience imparted traditional Venetian elements with sleek contemporary flair. We adored the second floor lobby leather couches and the wallpaper depicting the Venetian waterways. My husband and I loved the spacious Duplex Suite. The large windows provided stunning views of the canal. The preserved historic brick walls outside the windows also offered privacy with a sneak peak at the peaceful surroundings for a perfect night’s rest.||||The service at Hyatt Centric Murano Venice was also impeccable. We arrived late at night and the staff went out of their way to ensure our arrival was comfortable. We were greeted with welcome amenities and some snacks. This was our first time in Venice, so our multiple inquiries were responded to with utmost patience and numerous recommendations. The staff were very welcoming, knowledgeable, and eager to help with suggestions and tips on exploring Murano and Venice. ||||The on-site restaurant offered a delicious blend of Italian and Venetian flavors, with an emphasis on fresh, local ingredients. They have dedicated an entire room for the breakfast spread. It was indeed impressive, offering a wide variety of options, from fresh pastries to hot dishes. ||||The hotel also offered excellent amenities, including a well-equipped fitness center, a beautiful garden, and a serene spa. The wellness area was a perfect spot to relax with the sauna, the steam bath and the color-emitting showers offering a respite after a long day of sightseeing. ||||Whether you're visiting Venice for the first time or are a seasoned traveler, Hyatt Centric Murano Venice offers a unique and elevated experience. With its perfect balance of luxury, comfort, and authenticity, it’s the ideal place to stay when exploring the Venetian islands and waterways. The combination of modern luxury, unparalleled service, and the charm of Murano makes this hotel a standout choice in Venice. We will definitely be returning on our next visit to Venice!

I would do anything to get back the time we lost dealing with the Hyatt staff. In short, our room was 84 degrees (no exaggeration). There is no AC, the windows don’t open, and we were told so many different stories. Their solution was to split the 3 of us into two rooms. Considering it was a family trip this was less than ideal. Even then I had no confidence in the hotel and wanted to be able to enjoy the rest of our stay where it was comfortable. I will add that never in my 53 years have I left a hotel due to poor conditions and even worse customer service. I have been a Hyatt member for 12 years and am appalled with the entire experience.

Unique property for sure, though experience didn’t wow me like I assumed it would.||Rooms in Venice seem to be on the smaller side so was glad to see that the rooms here were relatively spacious. Amenities included two free bottles of water (one still/one sparkling, though no sign to mention that the water was free so lol, had to read reviews here to find that out), slippers (at least in the twin room I was in - the two king rooms I booked didn’t have them), a shoe shine sponge, and Rituals brand bath products which did smell great. ||View was not great but they seem to pretty explicitly sell rooms that have nice views in separate categories here.||Did not use the gym (which you have to reserve? it is free to use though) or the steam room (10 euros an hour), and did not dine at any of the places on property. There is a mini grocery store steps away from the hotel, tho no mini fridge in the base rooms so keep that in mind. ||Hotel’s location is not on the main Venice island - it is on Murano, hence the name. Primary way of getting to and from is via water taxi, so you have to (1) make sure you have an unlimited transit pass, since one-way tickets are 10 euros each, (2) know what the taxi routes are and when they stop running (or use a maps app), and (3) not have too much luggage that having to take up space on a water taxi would be a problem. This is also why the property is cheaper than usual for a Hyatt and a Hyatt Centric despite being pretty nice.||Honestly, I booked not really knowing this but reading up on it after. I decided that experiencing some boat action might be fun as part of our time in Venice. It was, though that’s not anything you have to stay at this property for, so keep that in mind.||Reviews mention that they used to offer free boat transport, possibly only from the Venice airport. They do still offer it, at 40 euros a person. Ouch. It is also included with the highest room rates but that’s only upon arrival and checkout, so unless you only wanted to explore Murano the above tips still apply. ||I do also want to mention that the hotel seemed to have messed up my folio badly enough that even though I booked three rooms thru the Hyatt site at paid the flex rate, I got credited for none of them, and it took two calls to Hyatt corporate to fix it. The other chain hotel I stayed at during this trip messed up my folio too so this might just be a thing, but they at least gave me most of my points. Maybe the front desk here was miffed I didn’t spring for their 20 euro/pp breakfast when they offered at check-in.

First of all, the staff here are exceptional they make you feel welcomed and are extremely helpful. Gloria made us feel very special from checking in to checking out, from rooms upgrades and Champagne 🥂 upon arrival. Breakfast was all fresh and clean with lots of choices again all the staff very helpful and accommodating. The rooms are very nice big clean with a modern feel but still keeps its Heritage. I was extremely surprised they have Rituals amenities in the bathroom and shower, this was so refreshing from the cheap rubbish hotels usually offer. The hotel has a water a taxi stop right outside, which is extremely helpful if you want to visit main land Venice which is only a few stops away. They also offer transfers back to the airport for a small fee, which is much cheaper than getting your own private water taxi.. I would like to see thank you to all the team there and especially thank you to Gloria…. (She said yes.. 💍)

Service in this hotel is very good. Arrival was smooth and whilst our room wasn’t quite ready, we were told that we had been upgraded. A nice way to start off! ||The public areas, the bar and restaurant, lobby, etc are in very good order and thanks to Stan for his care and attention in the bar.||The rooms, well, despite the upgrade, our duplex room was very sparsely furnished and a touch careworn (#223). There were also what appeared to be dehumidifiers (tbc) on each floor. From what we overheard, this seems to have been due to a small fire in one of the rooms, recently, setting off the sprinkler system. This would also account for the damp aroma.||Otherwise, our room was very quiet and we slept well overall. Worth noting that our room was very warm, even though it was very cold outside at night. As is the law in Italy, the aircon systems are disabled from the 15th October, so worth noting. This applies right across Italy and isn’t unique to Venice, etc.||Due to the way in which the hotel is constructed, our room had no view of note and a small Juliet balcony which we couldn’t really open due to a couple of resident pigeons who had clearly been fed numerous times by previous occupants.||The spa facility is very small, containing a steam room, a sauna and two showers. You must book of you wish to use it as it can only accommodate 2 people at a time.||Had it not been for the service, I’d have rated this a 3*.

For a more chill stay in Venice, I recommend staying on Murano. The island is famous for glass blowing and has fabulous studios. The Hyattcentric is a wonderfully modern and minimalistic property with a fantastic staff. The Museo Vaporetto stop directly in front, making it easy to get over to Venice for sightseeing if that's what you like. The restaurant at this property is really good. I hosted a dinner for clients and everyone raved about their meals. The bartender is awesome and very creative. This property is a keeper for me.

We loved our short stay at the Hyatt Centric in Murano. The hotel was beautiful and the staff was very friendly and helpful. When we got in at midnight, they were able to set up a private water taxi for the next morning. They also set up a complimentary shuttle to the airport upon checkout. Starting each morning with a short boat ride to the mainland of Venice was nice and great way to begin the day! The hotel was clean and well appointed. We loved all the Murano glass displays. The breakfast buffet was one of the best we've had, and we stay at lots of Hyatts. The restaurant was good for dinner, but there might be better places you could try around town. The amazing staff really made our stay well worth it!

We booked this hotel for a short get away from Cortona, Tuscany, Italy so we could experience Venice, Italy. From the minute we entered this hotel, everything and everyone on staff were first class. The hotel decor is beautiful, modern, very clean and well appointed. The front desk staff were all very cordial, pleasant, and professional! They eagerly volunteered to assist us with everything from where to have lunch to water taxi transportation. After touring Venice all day, we returned to the hotel and enjoyed a spectacular dinner in their beautiful dining room. The waiters were attentive, courteous, and professional. The Assistant Banqueting Manager, Sabrin Trabelsi, was the absolute best thing about the entire visit to Venice. She was truly amazing, thoughtful, courteous but very uplifting and loads of fun! We have never encountered a manager with such passion for her job and for taking care of her staff with a true sense of respect and compassion. The rooms were very comfortable, modern in design, and were exemplary of efficiency. We can't say enough about this hotel, the staff, or that awesome attitude that was indicative of every member of the staff there! We offer our highest recommendation for this hotel for anyone thinking of visiting Venice! Promote Sabrin!!! She is a born leader who represents herself and the Hyatt Hotel chain exceptionally well! None better!

We enjoyed our stay at the Hyatt Centric in Murano. The hotel is very nice and well maintained (except for the couch in the sitting area of our junior suite, which was falling apart). Don't expect much of a view from your room because the hotel was built inside the shell of another building. The staff was friendly and very helpful. The restaurant was okay for dinner, but there are other restaurants in the area that might be a little better. We would definitly stay here again.

Im shocked at the negative reviews on this hotel. I had a wonderful time and my room was really modern, clean and updated. The front desk staff were very attentive, they showed you how to get around using maps, advised on the ferry schedules ( of which the stop was just right in front of the hotel) The ferry to the airport arrives every hour and it's just approximately a 20 minute trip. They brought 2 bottles of water to my room everyday because of my membership. I've had this membership for a while and that has never happened at any other location. My beef is not with the hotel. In general the need for a boat or ferry in Venice was kind of stressful for me so it's not a Hyatt problem but a Venice problem. By the way the hotel is located in Murano and on the third day, I just did everything within Muran. Visited the glass factories, had nice pastas , no need for a boat or anything and it's a very beautiful mini-city and a little more laid back and clean.

I had booked a "superior" room for my anniversary. We're were to stay at the Hyatt for 3 nights and then take a cruise. That room ended up being the ugliest room I've stayed at in on years. See the photos of the black mold on the ceiling along with the weird stains. Also see our"view" of a brick wall and construction site. On top of these rather major issues, both of the tea cups had old tea stains on the outside that came off when I washed them and one had old lipstick. Stains also on lampshades and chairs. But the shower was very good and was a nice surprise. Silver was coming off the hand fixture but the wand worked well. In our sad little room it was a nice surprise. Walk in shower with rain style flow from ceiling as well as a wand. No tissues though which was weird. Also only 1 bar of soap. Unlike the other reviews I found the staff to be helpful and pleasant. Also, the location is good as long as you don't mind a little hassle getting to Murano. The complimentary shuttle the hotel offered is great if your plane comes in during operating hours- our plane came in very late. Alilaguna and 4.2 and 4.1 boats pick up right outside. However, it's 11 euro, not the 9 the hotel told me, to pay for the Alilaguna on board. But it's a great way to get around. I feel like we got the worst room in the place- I hope we did. I hope there isn't a worse room. I wish they'd asked for more money to bump us to a better room. I would have paid up. Must also mention how dark the corridor was. My husband tripped. We looked for switches- no joy. Do not stay in room 147. Ask for some kind of view. It's pretty claustrophobic with out one.

I admit I was not fond of our construction view, and I was surprised that some rooms were on the first level. We were there on a guided tour of Italy and only had to stay here 2 nights. I liked that we were RIGHT off the water. The room was clean but small, and not very many towels. We Americans apparently LOVE our towels, cause when I asked for more the guy asked 'how many'?? We love towels in hotels bc we don't have to wash them! I don't know if this is specific to Italy or Europe, but our key card plugged into the wall for electricity! There was a slot on the wall where we had to keep a card in to keep the lights on. No one told us this! Wonder if other hotels do this. The private dining room for our tour was nice, and the breakfast was delish, lots of variety. we took advantage of a BOGO drink special at the bar in the lobby. The waiter even helped us out when we paid cash but our bill was charged anyway. The staff was civil, not 'warm' but not 'cold' either. Our 2nd night we ate in the restaurant, as by 8pm in that area almost nothing is open. We already ate in nearby Osteria Duomo (check out that review soon) and we had a VERY early day the next day. Service was slow but the food was good: Burrata cheese with tomatoes and anchovy, amuse bouche bread and chicken salad, filet steak and veggies.

This place is very far from Venice and is hard to get to at the best of times. A 30-minute water bus each way to Venice. Don't waste your time and money and ruin your vacation staying here. To make matters worse the night I booked there was a water bus strike and the only way to get there was a water Taxi for 90 Euro each way. Totally unreasonable. I asked to cancel and they charged me 300 Euro for not staying there and not being able to get there due to the strike. Terrible customer service and they were very rude to me.

Excellent launch pad for your adventures around Murano and Venice. With the shuttle boats stopping just steps from the front door to the spotless environment. The rooms were up to date and the Turkish bath was a pleasant rejuvenation station! What a gem!

I don't really understand the bad reviews, everyone was super nice to us, we didn't have any issues. Nice, quiet location and they have a free water taxi service to and from hotel (you just have to book it like a day in advance, I would advise calling before if you're trying to get from the train station or airport, we didn't know they offered this service until after we got here). They also sent us a bottle of Prosecco on arrival for our anniversary, and our room was really clean, modern and very nice. Believe me, my husband is a NEAT FREAK and he was super impressed. Anytime we needed something from housekeeping, they brought it to us within minutes. We had a construction view but that didn't bother us at all. They have a daily breakfast, which is really good, nice selection! Our last night here, we had dinner at the hotel restaurant and it was great! Overall very happy we stayed here.

Highly recommend the service at this Hyatt. More specifically, Stan - the best bartender in Venice. Please do yourself a favor and take the spritz master class while you stay. It is an amazing experience and you will leave with the knowledge on how to make many different kinds of spritz and more drinks than you can finish in a sitting. 10/10

Worst Hyatt location I've ever experienced. The front desk staff is terribly rude, they do not know what they are doing. I stay at Hyatt hotels about 100 nights per year. I will never and will make sure that anyone that I know, never stays at this location. Absolutely awful.

Writing this review from our stay back in October 16th, 2019. Times like these make me really appreciate the wonderful experience me and my fiancé had when we stayed in Murano Island at the Hyatt Centric. A special shoutout to Fabiola Amadi and the rest of the front office, who coordinated our transportation to the island and our local tours at no extra costs. I informed her and the front that I would be proposing to my then girlfriend and they made sure to provide every request and who to contact as far as touring and events. After waiting for an extra hour for our room to be ready, we received a free upgrade to their 2nd floor master suite. By far the most luxurious and heart felt experience. My fiancé and I can't wait for another opportunity to visit and pray for Italy's recovery!

Really nice property near Venice, Italy but that is the end of the good news. Front desk staff is incredibly impolite, unprofessional and another example of why the U.S. treats visitors far better than any country in Europe. The front desk staff at this hotel made us feel as if we were doing them a favor by staying here. I will never recommend this establishment and it's a reason why we generally always stay at Marriott properties. Do NOT stay here.