Hyatt Centric Murano Venice

I stayed one night at the Hyatt Centric Murano Venice, and unfortunately, this experience has prompted me to start writing reviews. While there are a few positives, the overall stay was quite disappointing.||On the bright side, the rate was reasonable, and the hotel’s airport shuttle is a very good value compared to the steep cost of private water taxis. Murano itself is quiet, and the water buses run often enough to make getting to Venice manageable, just plan to add about an hour to your travel time. Our suite was spacious, breakfast offered a decent spread, and I appreciated the Globalist upgrade.||That’s where the positives end. Staff service was inconsistent and indifferent, and Globalist recognition seemed to depend entirely on who you spoke to. The reception area looks tired, more like a budget hotel, and check-in was chaotic. We arrived two hours early and were told no rooms were available, even as other guests checked in. When I asked to forgo the upgrade for an earlier room, I was told all rooms were “already assigned.” The front desk couldn’t notify us when the room was ready and never followed up.||The suite itself had plenty of space but no desk, awkward furniture, and almost no Murano glass decor. The biggest issue, however, was the mosquitoes. They were already inside the room when we arrived, we could see them on the walls and high ceilings, and because of the two-story layout, they were nearly impossible to reach. We spent half the night hunting them down, waking up every hour or two to loud buzzing near our ears. The room was also warm and stuffy since the AC couldn’t be adjusted, so hiding under the blanket wasn’t an option. We killed a few, but more kept appearing, and we both woke up with several bites on our faces. It completely ruined our night’s rest and the start of our trip.||For the time, effort, and distance it takes to reach Murano, I’d suggest staying elsewhere in Venice.

Came with my mum for a couple days and honestly very confused why it has such positive reviews.||When booking, said included airport transfer, I called before to check what that was and apparently was not included.. confused because other reviews clearly stated it was. Also failed to give us any details on the water bus which was pretty direct and easy. Anyway, we blew £100 on a water taxi because we didn’t know what else to do!||Similar situation on the way back, got the water bus but there was no mention of different water bus companies requiring different tickets so had to pay another £40. Just annoying, I feel as though paying the amount it is should warrant some help from staff with organising airport transport, especially when you say it’s included!!||Breakfast also a joke, please don’t bother! Wasn’t able to buy for one person at the start and is £28 to buy on the day for ONE breakfast. Honestly just get from a cafe, it’s cheaper to buy in the most touristy spot in central Venice than the hotel.||Room also stated a canal view, if you go right in the corner, yes you can see the canal but let’s call it as it is and state courtyard with partial canal view.||Room was super clean and good amenities, although bathroom light was broken. Bed comfy and clean.||Gym also tiny, putting a massive mirror in there does not in fact make it double the size.. also not sure why they charge £10 extra for the sauna?||Main reason for review was just the complete lack of help/information about transport. Don’t state transfer if there isn’t one! Feel like it’s massively misleading.||The two stars I have given are for the wonderfully lovely bar staff. Super friendly and smiley, Gustavo and Plicardo, 11/10!

The Hyatt Centric Murano Venice was, without a doubt, the best hotel we stayed at during our entire tour of Italy. It was a truly exceptional experience. Of the five hotels we stayed in, the breakfast here was hands-down the best—a fantastic spread with a wide variety of delicious options. The rooms were incredibly spacious and comfortable, making for a very relaxing stay. One of the things that made this hotel stand out was a small but significant detail: they were the only hotel that allowed us to borrow an iron, which was a huge convenience. Overall, this is an awesome place to stay. We highly recommend the Hyatt Centric Murano Venice for anyone looking for comfort, great amenities, and top-notch service.

I was disappointed by this hotel, especially compared to other Hyatts and all the other hotels we stayed at over 2+ weeks in Italy. The main concern is the temperature of the room - the air conditioning either doesn’t work, or isn’t sufficient, and I now see many other guests complain about this in reviews, and wish I saw that before we booked. The rooms were significantly hotter than the outdoors, and the bugs/ noise kept us from being able to keep windows open to try to cool the room a little more. The shower was also not the best - the temperature in our room would vary throughout the whole shower, going from freezing to scalding and back again. The rooms were large and comfortable otherwise. The boat shuttle to the airport is €22 per person each way, and that worked well.

Such a stunning hotel in a great location in Venice! The water taxi being outside was so beyond convenient when we had to get to the train station or anywhere on the mainland. We had dinner there one night, and the food was phenomenal!! Front desk staff were so kind and friendly. Room was gorgeous and very spacious. Cannot wait to stay here again when I come back to Venice!

This hotel was nice and upgraded. We stayed in a room that was a studio style. Bedroom on the second floor and small living space with bathroom downstairs. It had a cool skylight that you can open and close. The most important thing to know is that this hotel is on the island of Murano which is not the main Venice island. In order to go to San Marcos (where the Grand clock and Grand Canal is) you need to take a ferry there. A water taxi to get to the hotel from our train station at San Marcos cost us 110 euros!!. If you want to visit San Marcos You do have to pay for the ferry which is about 10euros one way. We unfortunately didn't know that until we had checked in to the hotel. Since there was six of us and 12 luggage the water taxi was a better option.. You do get mobbed with water taxi offers as soon as you exit the train station. It's very overwhelming. Everything on Murano shut down at approximately 4pm so it's extremely quiet here. If you're looking for a night life, this island is not it. Only a few restaurants are open for dinner so you may be stuck eating at your hotel restaurant and we found the price at restaurant in this hotel was quite pricey. Dinner her cost us nearly 400 euros and we were not stuffed or full with the dishes we ordered. This island is famous for their glass... and I did find some very nice glass pieces here as souvenirs. Staff was ok but some were a bit outright unhelpful and rude. We stayed in the end of August and it was raining 2 out of the 3 days we were there. They loaned us umbrellas but only gave us 2 for 6 people. When we asked for more, they said they had to keep some on hand in case other guests needed them and suggested we could go around the corner at the grocery store to buy some if we wanted more. I was a little put off by that comment. If you are looking for a stay that's less crowded this is the island for you. If you're looking for more activities stay at San Marcos.

The location was exceptional ...right in front of water taxi. The staff upgraded my room after a long flight...was so thankful. Everyone was so helpful and knowledgable on how to get around Murano and Venice. We loved the barkeep. Good looking young man who took great care of us.

Absolutely perfect place to stay, the receptionist was very helpful when I had questions and it was so beautiful here. They have a lot of seating around the hotel and they had multiple spots to eat here. The bartender makes a wonderful old fashioned and everyone was so sweet. I booked the hotel because they had a specific room with a wonderful view of the water and it was delightful

For a more chill stay in Venice, I recommend staying on Murano. The island is famous for glass blowing and has fabulous studios. The Hyattcentric is a wonderfully modern and minimalistic property with a fantastic staff. The Museo Vaporetto stop directly in front, making it easy to get over to Venice for sightseeing if that's what you like. The restaurant at this property is really good. I hosted a dinner for clients and everyone raved about their meals. The bartender is awesome and very creative. This property is a keeper for me.

We loved our short stay at the Hyatt Centric in Murano. The hotel was beautiful and the staff was very friendly and helpful. When we got in at midnight, they were able to set up a private water taxi for the next morning. They also set up a complimentary shuttle to the airport upon checkout. Starting each morning with a short boat ride to the mainland of Venice was nice and great way to begin the day! The hotel was clean and well appointed. We loved all the Murano glass displays. The breakfast buffet was one of the best we've had, and we stay at lots of Hyatts. The restaurant was good for dinner, but there might be better places you could try around town. The amazing staff really made our stay well worth it!

We booked this hotel for a short get away from Cortona, Tuscany, Italy so we could experience Venice, Italy. From the minute we entered this hotel, everything and everyone on staff were first class. The hotel decor is beautiful, modern, very clean and well appointed. The front desk staff were all very cordial, pleasant, and professional! They eagerly volunteered to assist us with everything from where to have lunch to water taxi transportation. After touring Venice all day, we returned to the hotel and enjoyed a spectacular dinner in their beautiful dining room. The waiters were attentive, courteous, and professional. The Assistant Banqueting Manager, Sabrin Trabelsi, was the absolute best thing about the entire visit to Venice. She was truly amazing, thoughtful, courteous but very uplifting and loads of fun! We have never encountered a manager with such passion for her job and for taking care of her staff with a true sense of respect and compassion. The rooms were very comfortable, modern in design, and were exemplary of efficiency. We can't say enough about this hotel, the staff, or that awesome attitude that was indicative of every member of the staff there! We offer our highest recommendation for this hotel for anyone thinking of visiting Venice! Promote Sabrin!!! She is a born leader who represents herself and the Hyatt Hotel chain exceptionally well! None better!

We enjoyed our stay at the Hyatt Centric in Murano. The hotel is very nice and well maintained (except for the couch in the sitting area of our junior suite, which was falling apart). Don't expect much of a view from your room because the hotel was built inside the shell of another building. The staff was friendly and very helpful. The restaurant was okay for dinner, but there are other restaurants in the area that might be a little better. We would definitly stay here again.

Im shocked at the negative reviews on this hotel. I had a wonderful time and my room was really modern, clean and updated. The front desk staff were very attentive, they showed you how to get around using maps, advised on the ferry schedules ( of which the stop was just right in front of the hotel) The ferry to the airport arrives every hour and it's just approximately a 20 minute trip. They brought 2 bottles of water to my room everyday because of my membership. I've had this membership for a while and that has never happened at any other location. My beef is not with the hotel. In general the need for a boat or ferry in Venice was kind of stressful for me so it's not a Hyatt problem but a Venice problem. By the way the hotel is located in Murano and on the third day, I just did everything within Muran. Visited the glass factories, had nice pastas , no need for a boat or anything and it's a very beautiful mini-city and a little more laid back and clean.

I had booked a "superior" room for my anniversary. We're were to stay at the Hyatt for 3 nights and then take a cruise. That room ended up being the ugliest room I've stayed at in on years. See the photos of the black mold on the ceiling along with the weird stains. Also see our"view" of a brick wall and construction site. On top of these rather major issues, both of the tea cups had old tea stains on the outside that came off when I washed them and one had old lipstick. Stains also on lampshades and chairs. But the shower was very good and was a nice surprise. Silver was coming off the hand fixture but the wand worked well. In our sad little room it was a nice surprise. Walk in shower with rain style flow from ceiling as well as a wand. No tissues though which was weird. Also only 1 bar of soap. Unlike the other reviews I found the staff to be helpful and pleasant. Also, the location is good as long as you don't mind a little hassle getting to Murano. The complimentary shuttle the hotel offered is great if your plane comes in during operating hours- our plane came in very late. Alilaguna and 4.2 and 4.1 boats pick up right outside. However, it's 11 euro, not the 9 the hotel told me, to pay for the Alilaguna on board. But it's a great way to get around. I feel like we got the worst room in the place- I hope we did. I hope there isn't a worse room. I wish they'd asked for more money to bump us to a better room. I would have paid up. Must also mention how dark the corridor was. My husband tripped. We looked for switches- no joy. Do not stay in room 147. Ask for some kind of view. It's pretty claustrophobic with out one.

I admit I was not fond of our construction view, and I was surprised that some rooms were on the first level. We were there on a guided tour of Italy and only had to stay here 2 nights. I liked that we were RIGHT off the water. The room was clean but small, and not very many towels. We Americans apparently LOVE our towels, cause when I asked for more the guy asked 'how many'?? We love towels in hotels bc we don't have to wash them! I don't know if this is specific to Italy or Europe, but our key card plugged into the wall for electricity! There was a slot on the wall where we had to keep a card in to keep the lights on. No one told us this! Wonder if other hotels do this. The private dining room for our tour was nice, and the breakfast was delish, lots of variety. we took advantage of a BOGO drink special at the bar in the lobby. The waiter even helped us out when we paid cash but our bill was charged anyway. The staff was civil, not 'warm' but not 'cold' either. Our 2nd night we ate in the restaurant, as by 8pm in that area almost nothing is open. We already ate in nearby Osteria Duomo (check out that review soon) and we had a VERY early day the next day. Service was slow but the food was good: Burrata cheese with tomatoes and anchovy, amuse bouche bread and chicken salad, filet steak and veggies.

This place is very far from Venice and is hard to get to at the best of times. A 30-minute water bus each way to Venice. Don't waste your time and money and ruin your vacation staying here. To make matters worse the night I booked there was a water bus strike and the only way to get there was a water Taxi for 90 Euro each way. Totally unreasonable. I asked to cancel and they charged me 300 Euro for not staying there and not being able to get there due to the strike. Terrible customer service and they were very rude to me.

Excellent launch pad for your adventures around Murano and Venice. With the shuttle boats stopping just steps from the front door to the spotless environment. The rooms were up to date and the Turkish bath was a pleasant rejuvenation station! What a gem!

I don't really understand the bad reviews, everyone was super nice to us, we didn't have any issues. Nice, quiet location and they have a free water taxi service to and from hotel (you just have to book it like a day in advance, I would advise calling before if you're trying to get from the train station or airport, we didn't know they offered this service until after we got here). They also sent us a bottle of Prosecco on arrival for our anniversary, and our room was really clean, modern and very nice. Believe me, my husband is a NEAT FREAK and he was super impressed. Anytime we needed something from housekeeping, they brought it to us within minutes. We had a construction view but that didn't bother us at all. They have a daily breakfast, which is really good, nice selection! Our last night here, we had dinner at the hotel restaurant and it was great! Overall very happy we stayed here.

Highly recommend the service at this Hyatt. More specifically, Stan - the best bartender in Venice. Please do yourself a favor and take the spritz master class while you stay. It is an amazing experience and you will leave with the knowledge on how to make many different kinds of spritz and more drinks than you can finish in a sitting. 10/10

Worst Hyatt location I've ever experienced. The front desk staff is terribly rude, they do not know what they are doing. I stay at Hyatt hotels about 100 nights per year. I will never and will make sure that anyone that I know, never stays at this location. Absolutely awful.

Writing this review from our stay back in October 16th, 2019. Times like these make me really appreciate the wonderful experience me and my fiancé had when we stayed in Murano Island at the Hyatt Centric. A special shoutout to Fabiola Amadi and the rest of the front office, who coordinated our transportation to the island and our local tours at no extra costs. I informed her and the front that I would be proposing to my then girlfriend and they made sure to provide every request and who to contact as far as touring and events. After waiting for an extra hour for our room to be ready, we received a free upgrade to their 2nd floor master suite. By far the most luxurious and heart felt experience. My fiancé and I can't wait for another opportunity to visit and pray for Italy's recovery!

Really nice property near Venice, Italy but that is the end of the good news. Front desk staff is incredibly impolite, unprofessional and another example of why the U.S. treats visitors far better than any country in Europe. The front desk staff at this hotel made us feel as if we were doing them a favor by staying here. I will never recommend this establishment and it's a reason why we generally always stay at Marriott properties. Do NOT stay here.