Hyatt Grand Central New York

I used the hotel's valet parking. On retrieving my car late at night, with no one else waiting, it took almost an hour to get my car. The reason I discovered is the valet broke into my glove compartment. He then could not close it. Eventually he figured out a way, stuffing paper into the cover to keep it closed. I did call hotel security. They said not our problem. They outsource to give buffers of protection. I was surprised they did not ask for any information, that valet was given a pass to continue stealing from hotel guests. The hotel itself is fine in a good location., but not my first choice when driving into the city.

I had an incredible stay at the Hyatt! From the moment we walked in, we were greeted by the friendliest staff, including the doorman, bellman, receptionist, and cleaners. The rooms were spacious, comfortable, and well-maintained, with a super cozy bed that made it easy to relax after a long day. The hotel is in a fantastic location, just a 15 minute walk from Times Square and Rockefeller Center, and with Grand Central Terminal right next door, it was so convenient to catch the subway around the city. The room was cleaned daily, and the towels were replaced every day, which I really appreciated. Our cleaner, who I sadly didn’t catch the name of, was absolutely lovely. She cleaned our room (3111) every day and was one of the friendliest people I've ever met, always greeting us with a warm smile. Yes the room had a tiny bit of wear and tear but that is like every hotel . People in these reviews are making it out to be such a big deal when honestly you don’t even notice it for eg paint chipped on the bottom of the door (that you can’t see unless you are properly looking). Overall, this was a 10/10 experience. The staff, the location, and the comfort of the hotel made it a perfect stay. I will definitely be coming back to the Hyatt on my next trip to New York!

Subpar experience for what it was hyped up to be. I expected Hyatt Grand central to be up to a better standard than what I experienced. The hotel is heavily outdated and needs some major face lifts. The room decor is old and feels like I am stepping into the early 2000's. Cramped small bathroom that wasn't very clean and had broken appliances such as the drain. AC/Heat didn't work too well and we had to open the window in January to cool off at night. Stains on the comforter. Overall not what I had hoped for with Hyatt and I am a huge Hyatt advocate. Probably wouldn't pick there again. I'd recommend the Grayson which is a better Hyatt property.

The pricing for the basic room was quite good, and the location of the hotel was quite convenient. We were able to walk to most attractions, which was a huge plus. The staff were incredibly friendly and always ready to help with any questions or requests. Overall, it was a pleasant experience, and I would recommend it to others looking for a convenient and affordable stay in the city.

Location: 5/5The Hyatt Grand Central New York is perfectly situated in the heart of Manhattan, directly connected to Grand Central Terminal. This prime location makes it incredibly convenient for travelers, offering easy access to public transportation, iconic landmarks like Times Square, Bryant Park, and the Empire State Building, all within walking distance.Check-in & Service: 4/5The check-in process is smooth, with friendly and professional staff ensuring a warm welcome. The front desk is efficient, but during peak hours, there may be a slight wait. The concierge is knowledgeable and helpful, providing excellent recommendations for dining and sightseeing.Rooms: 4/5The rooms are spacious by New York City standards, modern, and well-maintained. Comfortable beds, large windows, and blackout curtains contribute to a restful stay. However, some guests may find the decor a bit dated compared to other luxury properties in the city. The bathrooms are clean, though on the smaller side, which is typical for NYC hotels.Amenities: 3.5/5The hotel offers essential amenities like a fitness center, business center, and meeting spaces. However, there is no on-site restaurant or bar, which some travelers might miss. That said, the hotel’s proximity to Grand Central provides access to a variety of dining options.Cleanliness: 4.5/5Housekeeping services are thorough and timely. The common areas, including the lobby and hallways, are kept clean and well-organized. Guests consistently report a high level of cleanliness in the rooms.Value for Money: 4/5For its prime location and the comfort it provides, the Hyatt Grand Central offers good value for money. Rates can fluctuate significantly depending on the season, but the convenience of being so centrally located often justifies the price.Overall VerdictThe Hyatt Grand Central New York is an excellent choice for travelers looking for comfort, convenience, and easy access to public transport. While it may not offer the ultra-luxury experience of higher-end properties, it provides a well-rounded, reliable stay in the heart of the city. Ideal for both business and leisure travelers, it’s a smart option for those who prioritize location.Pros: • Unbeatable location at Grand Central • Spacious, clean rooms with comfortable beds • Friendly and efficient serviceCons: • No on-site restaurant or bar • Room decor could use a refresh

We loved the location of the hotel and the room was very spacious. However, the bad outweighed the good for this trip! We were supposed to check-in at 4:00pm, but did not receive a room until after 7:00pm, so we had to miss out on our NYC plans for that evening (and we had made a reservation for our hotel room MONTHS PRIOR to our trip). They charged my credit card TWICE the amount of the original price for our stay and did nothing about it until the final day of our trip (this was after asking them MULTIPLE TIMES to fix it), and finally the toilet in our room DID NOT WORK for the first 24 HOURS of our trip (I had to ask the front desk 3 TIMES for someone to fix it). Overall, nice looking hotel and rooms, but not worth all of the hassle! Would recommend finding a different hotel in that same area.

The one plus for the hotel is the location!||Check in queue was extremely long and unpleasant, instantly made to pay a large deposit! and meet with a surprise NYC Occupancy Tax, then the hidden Destination Fee USD39.99 per day! this is all on top of what has already been paid. Would I feel so strongly about this had the hotel been up to standard with all the amenities! clearly a good profit gain for the hotel.||We stayed for 6 nights and the cleaner only cleaned our room twice, disappointingly on the second clean, they lost interest and only made one bed.||Phone did not work, reported on the second day, not replaced until the day we checked out at 11.00am!||Family of four staying in the room, but only provided with towels for 2 people! of course we could not call reception for new towels as per phone situation! had to queue at reception to request! ||As no cleaner attended our room, it became a feature of having to request more towels and loo roll!||On day of check out, there is a further money making scheme, whereby they charge you USD40.00 in order to hold your luggage. Stayed in many hotels and this is the first time we have had to pay for this privileged.||No water provided in the rooms, although they do allow you credit in their shop! interestingly that with this credit you can just about afford 2 small bottles of water.||Staff did not seem to concerned with customer experience and felt like we were very much in the way.

We had a great stay at the Hyatt Grand Central. Its convenient location, directly connected to the train station, made traveling in the cold winter incredibly easy. The rooms were spacious, and the numerous elevators ensured we never had to wait long. The central location was perfect for exploring. While the hotel is bit dated, it didn’t bother us at all.

Recently stayed here when we visited New York for Christmas and New Year. The location is the best! Same building as grand central so you do not need to leave the building to take the subway/LIRR depending on where you are going. There were also restaurants at the Grand Central, so again... convenient. Staff were professional but not friendly nor welcoming. I realized the commute here is very hectic so I think people are already tired even before they reach work. We stayed here for a few days and was able to interact with a few staff, only one out of all of them was smiling when I approached her. Room for 2 double beds were spacious enough. We requested for 1 bed sheet to be changed because there was, what seemed to be a blood stain. The sheet was obviously washed but the stain was not removed.

My friend and I recently stayed at the Hyatt Grand Central NYC and had a pleasant experience. The staff was accommodating and upgraded my room, which was a lovely surprise. What really impressed me was their attention to detail. My friend was traveling with her baby, and the hotel arranged for a crib to be set up in the room. It was a thoughtful touch that made a big difference. The only drawback was the view from our room, which wasn't particularly impressive. However, the hotel's location more than made up for it - we were just a short walk from Grand Central Terminal and plenty of other attractions. Overall, I'd definitely recommend the Hyatt Grand Central NYC to anyone looking for a convenient and comfortable stay in Midtown Manhattan.

Nothing Grand about this Hyatt but the location. 1. Light switches don't work reliably None of the touch panels on either side of the bed work (7 buttons for all on off, soft, night light, temp up / down. The wall panel has soft bright or off. Well soft is off apparently and so is off. Bright only. BUT it's not very bright. Entry way. Has entry and all on/off which you have to cycle multiple times to turn off the entry but leave the main on. Bathroom: night light is next to useless it just mildly illuminates the panel. It's all or nothing 2. Sink and shower are a joke. This room happened to be walk in or roll in shower for wheelchair accessible which I did not need but I understand they exist. But that doesn't mean the bathroom should be a joke No water pressure from the tiny corded shower wand. Sink faucet not fit properly to sink and leaves a large gap. Sink counter top is TINY. I'm a bald man with just a razor a toothbrush and small toiletry kit with a few things in it. This and the tissue box and the soap dish took the entire counter space. Not what I'd expect from a high end hotel and really no reason for it to be this small. God help someone who has anything more than that. The drain grate has huge holes so be careful not to drop anything No liner in the trash in the bathroom 3. Temperature. The room was freezing. I'm someone who is always warm. The first night I had to open the two windows as it was warm. I went to bed warm and the heat had been lowered to 65 since I checked in and before I went to dinner. Woke up freezing. Cranked heat up to 75. No help. Heat runs for a few seconds and then turns off. And it keeps changing the setting back to 72. It is NOT 72 in here. The hallway is warmer than my room and I've had it set to 80 now for an hour... this got ever so slightly better but not by much. 4. Bedding How do you not provide a warm blanket in NYC in the winter? No possible turn down service because it's just a single blanket/top sheet. 5. Other Liked presence of fridge and lack of minibar. Fridge worked really well BUT no microwave to warm the cold food. But there is no water bottles given in the room (odd but ok.. I'm used to hotels of this price range at least offering a single bottle free) and no cups provided either. But there is an ice bucket. No pen or paper. 6. The TV I don't come here for the tv. I could generally care less, I only even turn it on for a few minutes before bed however it amazes me that the Guide for their TV solution literally doesn't yield ANY INFO and there is no channel guide provided. Again I could really generally care less but why have a guide button and take me to a guide page that just says it has no data. (Except for the 24 hour greeting on their two proprietary channels). Literally every hotel I've stayed at in the past decade plus has a better solution than this. 7. Price Did I mention this room is billing at 650$ Monday and Tuesday and $750 Wednesday and Thursday? I get it it's Manhattan it's winter holiday season and it's above Grand Central. At that price and even at the price they charge when it's not surge time I expect excellence from a high end hotel and at this price point. I've stayed in Holiday Inn's that had better kept rooms. 8. Networking/Wifi To not use encryption is just embarrassing. There is no hardline Ethernet either. So I literally can't work from my hotel room because I am not allowed to use unencrypted WiFi. And there was no check of any kind that you were even staying there. Pro's: Staff has been professional prompt and courteous. The entry is well kept, the lobby is excellent. The elevators function well. The hallways are nicely decorated and the carpets look well maintained. The rooms are quiet aside from the windows which even from the 23rd floor I can hear sirens and such as loudly as I can from my ground floor condo on a busy street in Chicago. Being that my room isn't even facing a street it's a little surprising how loud the sirens were. BUT I get that the buildings all probably act like a big echo chamber. However based on how cold the surfaces of the window sill are and the metal window materials are I'm going to instead come to the conclusion that the insulation and windows are not up to par. Long story short very disappointed

Perfect location on 42nd in Midtown. Overall, vibes like a solid four-star hotel. Staff was fantastic during one particular challenge. Might be good for management to do a clipboard walk-through noting needed touch-ups and cursory improvements. Overall, Hyatt Grand Central performs its functions well and is conveniently located adjacent to Grand Central Station for borough denizens and tri-staters who stay overnight and then head back to the 'burbs.

Stayed here 7 nights over Christmas. The hotel has a lot of positives and some areas for improvement. First the good: 1. Perfect location with the Grand Central Termal attached. 2. Very quiet hotel. We didn't hear the street noise at all or noise from neighbors. 3. Modern decor, hotel and rooms are nicely decorated. 4. No wait elevators. They divide the hotel in half and separate 5 elevators for half the floors and 5 for the other half. 5. Great fitness center in the 35th floor that is always open and even has a view of the city buildings. 6. Hot water always works and works well (not a given in the city!) Bad: 1. No internet TV. No netflix or Hulu or anything else. Instead they have pay per view movies at $20.99 (even really old movies) 2. Beds are hard! They need a major mattress upgrade. 3. Like lots of hotels they charge a "resort fee" or "destination fee" of about $45 a night. The only thing you get out of it is a $15 credit each day at their market. 4. No free bottled water in the rooms. We used our $15 daily market credit to buy water. No Netflix was tough for us, we would go elsewhere because of this next time but this was a nice hotel.

The overall experience and the staff was always willing to listen and help even though the request was not related to the specific task of the employee. Great Commodore Lounge area. Here you can do your final laptop work and or a small group meeting. The area provides a calming secure atmosphere to connect, work, concentrate, or relax. The staff in Lounge are always welcoming, paying attention to details and always working to assist if needed.

I am highly disappointed in how the esthetic of our room look like a low budget hotel. Not to mention we had stains on our pillowcases. This is so embarrassing for a birthday getaway.

For being a hotel attached to Grand Central it is a dump. My room had no chair to go with the excuse of a desk, no hand towels, no wash cloths, no do not disturb sign, no information package, nothing. The sheets I had looked clean but not sure. A co-worker had bugs in their room. It seems like they really want to demolish the place but are afraid to disappoint any guests. Well the guests are disappointed anyway. Knock it down and start over after selling it to a hotelier that cares about their guests. Obviously 0% of staying here again.

The rooms were very clean and spacious. Customer service was 10/10 and anything I needed was brought to their attention quick. They give you a $15 credit to their market which was very convenient if you wanted a quick coffee or some water. The location is great.. you have everything near you & within walking distance! Will definitely be staying here again.

great location very safe very clean easy access to trains and taxies great location very safe very clean easy access to trains and taxies

My stay at the Grand Central Hyatt was smooth and comfortable. Being next to Grand Central is a perfect location. The room was large by NYC standards and was clean. Service was prompt in a NYC way. No complaints.

Really disappointed in what is supposed to be a great hotel attached to the Grand Central Station in NYC. Terrific location. Expensive as **** considering what you got and how we were treated by the night and housekeeping staff. Was there for work, room was $400 a night, (7 nights) and that did not include a breakfast. Room was pretty small (I know, NYC). It had huge clothes closet but at the detriment to the bathroom size. I would much rather have a comfortable bathroom with space. Also, the toilet had a flush mechanism that looked like it came from my junior high school gym. Please see pictures. We had a HUGE problem with housekeeping and towels. EVERY single night. We had requested 4 bath towels, 2 face towels, 2 wash cloths, and a bathmat to step on out of the tub. The front desk wrote down the request at check in, it never happened. EVERY night we had to call down and ask for extras. My companion went to the desk one night, after working until 10pm and requested. They said no problem, 20 minutes. 35 minutes later, still no towels and bathmat. Went back down, they said that they had come by and nobody answered, not true, we were both in the room. They said they would redispatch, pleas wait another 20 minutes. 30 minutes later, still no towels, go back down, they said that you must have just missed them in the elevator, not true, we still had someone in the room. Stood there and argued for 10 minutes, while there, housekeeping showed up. DON"T GASLIGHT ME, the person had not come before and said so to the person in the room. Now it is getting close to midnight, still need to take showers as work starts next day at 7am. EVERY SINGLE NIGHT WE HAD HOUSEKEEPING ISSUES LIKE THIS AND THE FRONT DESK FLAT OUT LIED ABOUT IT. I can forgive bad service but own up to it. I can't forgive someone who lies to customers. Multiple times. When we went to go check out and complain, the front desk person admitted that they had been having problems with the nighttime housekeeping staff, they have had multiple complaints. They also nickel and dime you at every turn. Want a water from their shop? $5.50 or $7.50 depending on size one 16oz the other 1 liter. 6" Italian sub sandwich, $17 please. 2 people for a buffet breakfast that you get at a Residence Inn or Red Roof Inn, plus 2 coffees, $115 total. Drinks at the bar, nothing special, house bourbon and ginger ale-- $30 each. Want to have them hold your luggage after checking out because your flight doesn't leave until 6pm? $4 a bag, plus tip on top. There is a food cart right outside the door where you can get a bottle of water for a dollar and a food plate for $8-$12. I'm sorry, but at $400 a night, how about a little love for your guests? The hotel is beautiful in so many ways, but I personally would not stay there again. There are 2 more trips there for work this year and we are telling the travel department to please not book there. That's 14 more nights that they won't get out of the company's budget.

I checked in around 12pm noon. Jose was very nice and informative. Thank goodness our room was available. I booked a 1 bedroom with 2 full beds. Inside the room seems alittle outdated. Alittle old style. Definitely need some kind of remodeling. The rooms seems smaller than other Hyatt Hotels in other states that I been in but it's New York. There was a special line for "World of Hyatt" card holder to check in, out, or to ask questions. If your room is not a available yet, you can check your luggage. I believe it was $5 a piece to hold the luggages but not sure if there is a charge for World of Hyatt holders. The convenience is the big plus. This is a good central location for Manhattan by TimeSquare. I love that the Grand Central Subways is right next door. Also being a World of Hyatt Holder you get 2 bottles of water per day. So even the day you check out you can get 2 bottles of water before you leave. These are some great benefits.

Not bad for a 4-star hotel and a great location being situated right next to Grand Central station. You literally walk next door, go down a flight of stairs, and you're at the metro stop. So convenient! Upon entry, there's security checking to see if all guests have a hotel key card, so you don't really get any randos lounging about. If you have status, you're provided with 2 bottles of water daily (but you can always refill at the gym - we saw quite a bit of people doing that). On a related note, the gym is actually decently sized and is not packed in the afternoons. Elevators are sectioned out by floors and we never had to wait too long to get one. The rooms were decently sized for NY standards. In addition to the bed, there was a little couch and desk space - perfect for getting any remote work done. Our floor was also very quiet - no street noise at all and perfect for getting rest. The only thing that was kinda meh was the fact that the hotel charges $4/item to store luggage. Front desk employees were nice, but the employees working the bell desk need a lesson in customer service. Sure, they get the job done, but they act like you're disturbing them when half the time they're just standing around looking bored. My boyfriend had a few dollars out to tip them, and they acted like they were entitled to a tip even though this is their job. Ugh.

Great service and amazing location I would definitely stay here again when I come back to New York housekeepers were amazing always going above and beyond we had an amazing view of the Chrysler building and it's connected to grand central station the only negatives were you could hear anyone through the walls including the street and also people in the hallways talking and waking or neighbors tvs

DO NOT GO TO THIS HOTEL'S RESTAURANT. The wait staff is beyond rude and completely unprofessional. All I asked for was a quiet table at 12 PM on a Tuesday--there was no excuse for what followed. The entire dining room was EMPTY, and yet the waiter aggressively raised his voice at me, forced me to sit at a table in the middle, and rolled his eyes like I was inconveniencing him. The audacity! If you want to be treated with disrespect and bullied by staff, then by all means, go. Otherwise, do yourself a favor and avoid this place at all costs. The breakfast buffet costs $58 as well.

I'm shocked by how gross this hotel is... I've stayed here before but it's been years and I can tell you I won't be back. They provide ZERO basic accommodations for guest, NOT EVEN WATER. They do not provide water to thier guest upon arrival and the only store in this MASSIVE hotel to buy water is not open late night. What about if a traveler just wants to check in to their room and sleep? No coffee maker, takes forever to get hot water, my room came with two old computer chairs from 1992 and a broken dirty table. It is not clean either, I went to use the phone to call the front desk and it's covered in dust. Feels more like a holiday inn except a holiday inn has more basic amenities than this.

Clean, quiet and convenient. Checked in later in the evening after a long flight. Seemed fairly busy and the room I was given was a good size. Had a good size bed, couch, tv and desk area. Especially since I needed to get some work done on the laptop. To use the elevators, you have to use your room key. Staff I spoke to were nice, but I had to keep asking questions for little things. If you're a Hyatt member it feels as if they expect you to already know things about the property regardless if you've stayed there before. There is a little market area that stays open late, but food choices dwindle in the evening. I got a reheated grilled cheese that was okay. Definitely recommend ordering delivery instead. Didn't try the overpriced morning breakfast. Instead, went across the street to a coffee shop. Or, as the hotel is connected to Grand Central Station, would recommend finding a restaurant there. A few disappointments. No coffee maker in the room and the light switches are weird. They are touch only, but sometimes you have to touch them a few times. Would stay here again if the price was right.

The rooms are dated and bare min toiletries. Also housekeeping services lack. PROS: centrally located. Literally next door to the subway and Times Square. Windows actually open in the room, large tv, not bad comfy bed. Surprisingly quiet in the rooms. CONS: rooms are not cleaned well (see images) not maintained. The water pressure in the shower is non-existent, I could spit more water than what comes out of the shower head = cleaning of the is also impossible, see the images with mold. The fridge was not cleared out from who knows when as there were yogurt cups/some half eaten left by previous tenants and when we requested housekeeping to remove 2 days ago--it's still there. SAFETY: note the peepholes are from years ago that do not have the added cover--so don't forget to stuff a tissue in it for privacy. Could write 6 more pages on just the condition and dirt alone..., however you get the idea.

I stayed here for a work conference and found the location to be extremely convenient. It's situated right next to the subway and train stations, making it easy to get around the city. The rooms were clean and well-maintained, which I appreciated. However, the soundproofing could use improvement. I could hear everything--from conversations and footsteps in the hallway to the constant noise of traffic, including honking and sirens, from outside. On the positive side, the hotel is close to major attractions, with most tourist spots being about 20 minutes away. It's also easily accessible from the airport, which is a huge plus. Despite the noise and slightly high prices, I would consider staying here again for the convenience and location. It would be even better if the rates were a bit more budget-friendly.

I had an extremely disappointing experience during my stay at the Hyatt Grand Central in New York. The front desk staff, specifically the black women at the front desk at 11:25am, was unprofessional and unhelpful. I felt dismissed and disrespected during the interaction, which set a negative tone for my entire stay. When I raised my concerns with the manager, Ashley, she was unwilling to address the situation fully or provide the name of the staff member involved. I expect much better service from a hotel of this caliber, but unfortunately, this experience fell far below expectations. I would not recommend this property and will be reconsidering future stays at Hyatt hotels.

We spent 2 nights at this Hyatt which has a very excellent location in Manhattan, walkable distance to the subway (next door), the grand market, several outstanding restaurants and coffee shops, shopping, etc. The Hotel itself is somewhat dated and has an 80s feel to it. The shower in our room was one of the most difficult ones to turn on, as you have to twist the nob and simultaneously turn counterclockwise. It took almost 10 minutes to figure this out and it was baffling. There was wallpaper on our wall which was surprising. The space in the room itself was adequate and somewhat larger than what we are used to in NY, being a very compact city. However, everything seemed to work. The bed itself was ok, nothing great but adequate. There is a coffee shop downstairs that had starbucks grade coffee, lots of drinks and food. I did not see many people hanging out at the bar. The staff is friendly, helpful and they were accommodating when we asked for an extra hour of checkout. The price is somewhat steep, but that's what you pay for cities like this. I would stay here again, but would like to see a little lower prices and some updates in the rooms would be nice.

We had an incredible experience at this beautiful hotel. We vacationed in NYC for a few days for my birthday. We booked the Hyatt as it is the center-point for everything in Manhattan. The service was impeccable, and all the staff had exceptional customer service skills. We were upgraded to a luxurious suite with a dining and living room area which made our vacation experience that much better! I would stay again on our next trip.

Hyatt Grand Central is my go to hotel for work travel. Directly beside Grand Central so transportation is at your fingertips. Taxes, bus, subway, train......it's all right there The lobby is ginormous and has lots of pleasing couches and chairs and a live piano player. Rooms are spacious for NYC, beds are comfy, fridge, safe, hairdryer......the ac works like a rockstar! Rooms are quiet Checking in was hassle free with their electronic checkin. Checking out was equally as easy and they made sure I had a cab waiting See y'all next work trip!

Nasty ratchet hotel. Idk how anyone could ever volunteer to stay here. It's so not well maintained and filthy. Front desk check in lady was super nice but everything else including the room was FILTHY

Stayed here for 4 nights 5 days and had a great time. This spot is prime for basically everything. Sitting right above grand central with ease of access to the subway station was a game changer. I will always stay at this location on future visits for this alone. If you're thinking it costs more, think about how simple it will be to get around from here. Yes things were expensive, and I think all the charges that NYC has on their locations is ridiculous. One charge, which is the primary reason I made this 4 stars instead of 5, is a location charge or something ridiculous. They charge like $40 a day but never mention that it actually gets you discounts. I wouldn't have realized this if I hadn't scanned a QR code in the elevator. The best "perk" is that you get a $15/day credit in their convenience shop called the market. Everything in the shop is ridiculously priced but at least you can start or finish the day with like 2 large waters covered by the credit. The room was normal sized vs the tiny rooms I've had in other hotel rooms in the city. The service was great. When we arrived (long before check in mind you) we figured we would just be checking our bags and starting to explore. Someone working the mobile check in mentioned checking in on the app and it would be much quicker than waiting in the line that extended to the escalators (pretty long). Instead of waiting an hour or more in that line we were checked in within 30 seconds via the app with our room keys already! Insanity. Amazing service. Everyday we saw our room attendants and they ensured we always had what we needed. We never needed anything extra but they were always pleasant in passing in the hall and were excellent on the 29th floor. Whenever I eventually return to New York I will most definitely be staying at this location. Greatly recommended.

Have never stayed in a hotel without Wi fi ! Have stayed here almost once a year for most of the last 20 years always had Wi-Fi before. Concierge was no help. Said it's not available. Bathrooms are tiny with only one hook. Kind staff.

This place seems nice when you first step into the lobby and see their updated food area. But the rooms are a different story. Am I surprised though? No. It's New York. It's hard to find an actual fully renovated or new place to stay on a mid-tier budget, so this was one of the best places my group could get with a Amazon employee discount. You are mostly paying for location here. It is literally right next to the Grand Central Terminal which is nice, along with an easy walk to many areas around Manhattan. My favorite thing about this location was being a short 400ft walk to the Katagiri Japanese Market to grab some quality to-go meals for a much cheaper price than other places. Now onto the room and why I am rating 3 stars. Some of our pillows and blankets had dark brown or red marks on them. They didn't look like marks that were on them AFTER a wash in a washing machine. They looked like they were never cleaned. The pillows were also very flat and each person needed at least 2 or 3 to sleep comfortably. The bathroom's renovation job was...half assed. It was like patching something very old and the patch being obvious, rather than replacing things altogether. My friend kept coughing and sneezing from being in the room. He tends to be sensitive to dust or just bad circulation in the air and as soon as we got home, he was completely better. We all overall just felt dirty, but it's New York so it wasn't a big surprise.

Best I can do is a 3. High cost even by NYC standards and the rooms are sub standard. Great location. Great lobby and the mini mart inside is pretty nice. The rooms are sub par for a Hyatt. Bare necessities but no coffee, no water, bathroom is bare basic. Lighting system is archaic and didn't work very well. This place has seem better days and needs a full renovation. Shop around.

I had food delivered to someone staying at this hotel with instructions to deliver to the concierge (since I'm not there). The delivery man was repeatedly sent away by security, lobby, and other staff, and kept calling me confused. I finally got a "manager" at the hotel on the phone who rudely told me they don't accept deliveries--as in, at all. How can a hotel not accept deliveries for its guests?! He said the hotel would absolutely not refrigerate one small bag of food, and that if it wasn't picked up from the front desk within 2 hours it would be THROWN AWAY. At the very least hold the food until your hotel guest is back later tonight, right? Not here. Awful, awful, bargain basement hotel. Avoid. The Andaz down the street is way better.

They woke us up at. 2am by mistake !!! And when housecleaning came they replaced one of three towels so we went from three to one towels. Can't sit on the head without hitting back of head on shelf

Pros: a block from my office. Cons: no desk in room, making business travel hard... Very stingy with basic amenities (no cups for water, no lotion, no shower caps, and my colleague was even missing soap!). Also the most poorly designed small bathroom; the sink is tiny and half of the sink is covered by a stone shelf, so your options for face washing are to hit your head on the shelf, or not hot your head and get water so over the counter, floor, and yourself. I appreciate the extra shelf storage and all, but come on. Would stay here again to be near my office, but for no other reason. Oh, one more thing. I had no idea the breakfast buffet (only sit down breakfast option) was so egregiously expensive until the bill came. Tip was included and for one person almost $70! I had two eggs, a piece of toast, and a cup of tea. Luckily clients took me out for lunch and dinner because holy crap I almost killed my per diem. Lots of great places way less expensive super close, so don't make my mistake.

This was our 2nd time staying in this hotel and it's perfect for us. I asked for a high floor quiet room away from the elevator and that's what we got! The housekeeper was very attentive and always asked us if we wanted service or needed towels when she'd see us leave for the day. On the app I indicated we didn't need service for the entire stay so it was still nice for her to ask us. All the staff we encountered were very friendly! I love this hotel and we will likely return for many future trips to NYC. Ps: if you use the Hyatt app you can check in early and all you have to do is pick up your room Keys. It also makes check out a breeze!

Checkin-efficient Elevators-fast and many Workout facility-modern Buffet breakfast-love the hours! Good selection of fresh fruit, hot food and even Oat Milk for coffee (thank you) Room-spacious and quiet (!) Security-checking ID's upon hotel entry/key card in elevator Overall, 4* experience for this work trip. The location is near Times Square, convenient for tourists and close to many many restaurants. Special note of appreciation to the manager of the Buffet restaurant as he's actively monitoring guest satisfaction (he heard my spoon drop from 20' away and was at my table promptly, he restocked non-dairy "yogurt" when I was seeking the cultured coconut and he's engaging customers.

This is poor excuse to put the name Hyatt on this poorly run property. No restaurant or bar open I will have to think many times over before booking in a Hyatt

-Great security, I felt safe as a solo traveler. -Great location, so easy to turn the corner and get on the subway or a quick walk to Times Square. -Great Mattress, so comfortable! -Great gym, the best hotel gym I've ever been too.

When we asked for hand towels and face cloths, we were told that the linen truck wasn't arriving until 6:30 PM. Not helpful when you're going out for a dinner and a show and will not be back until much later. Finally got those linens after a half hour wait the next morning. One of the hand towels was very frayed. Then the shower drain was clogged with hair. Check in isn't until 4:00PM. Manager's response to my email was a form email. I sent a second email with a photo of the nasty shower drain. No response. Do not stay at this dirty hotel.

I had a good time traveling to New York for first time. Hyatt stay was not perfect but I will stay there again. The goods. They gave us check in early because we had a 9 month old. They gave us a pack and play. The elevators worked fine. The lobby was beautiful. The room was clean. Everything was working fine. Location is heart of New York close to subway. We got everything that was requested in timely matter soap, towel, pack and play. The bads. It smell in the restroom. The water from tub came out brown or yellow, not clear blue. No other issues. Definitely will stay again!

This a very nice location it has smart rooms touch sensors. The lobby looks very luxurious and high-end. Everything about this hotel screams New York City. Every Time I stay at the Haytt it never lets me down, the Haytt is my favorite hotel brand. My second night was even better than my first night they had someone playing Luther Vandross, in the Lobby.

BEWARE of their scummy hidden fees. 39.99 Destination fee 3.55 destination fee again???? 2.35 NYC fee????? For.Each.Night. $183 total in additional fees that are hidden so well in an email you really wont see it till after your trip. Also, outside there are homeless taking a piss on the windows. Entire area smells like sewage. It's a very sad sight. Would not recommend this hotel.

Stayed here May 23rd-30th. Overall it was a pleasant stay. Except the AC in the room went out the last three days there, the room reached a temp of 94. Lucky it was cool at night, if not idk what we'd do. Reported it to the front desk clerk, nothing happened. We even asked for fans for the room just to get air circulating. Was told they couldn't provide them cause they didn't have any. Phone didn't work in the room so constantly had to keep going down to the front desk just to get ignored and be given attitude. The only way to cool the room was to have the door open to the hallway. So not only were we hot but we couldn't feel fully safe either. Front of house staff didn't care but the cleaning lady that worked our floor was very sweet, she's the reason this hotel gets 1 star.

I travel weekly, this place is a disaster, spoke to 2 different managers, zero people skills/motivation to even care. Paying $400 night, no water in room, no ability to make coffee in the room, when I asked if a colleague and myself could sit in the restaurant, get coffee and have a brief meeting the answer was no, we'd have to buy buffet for 2. Avoid this Hyatt location at all costs.

This was our second year staying here around Christmas time. It's 30 seconds from grand central and super easy to find. It is on the pricy side but it's worth it for the location and service. They are very good about making sure that unless you are staying at the hotel, you can't get in. There is a guard that sits at the entrance and checks your keys. Also, check out is early in the day, and if you don't want to carry your bags around NYC, they do have a bag check (for a small fee), that you can leave your bags until you are ready to leave the city. We have always had nice clean rooms and not a terrible view. The noise of the city can be hard to sleep with but that's what you get in NYC. The hotel is close to many attractions. We have always stayed for one night and it was great. For a big hotel the elevators are a bit small so when it's check out time, you may end up waiting a while before you can get an empty one.

I"ve stayed here at least three times and it gets worse every time. The process for checking in was so painful I started looking on my phone at other hotels. We stood in line for at least 30 minutes which was supposed to be the priority line. Once we got checked in things went okay. We got our corner room, as reserved. The room was clean and had the normal NYC view. As I stated , I have stayed here before, the bathrooms are always small. This hotel is on the chopping block for Hyatt. I can't wait for the new hotel to be constructed. I love this location! The front desk staff is doing their best, they just need to have the process mapped out so they can be more efficient. It's an upper management problem. Too bad the Regency Club is shutdown. That would have helped with the scoring here. Based on the location, I know I would stay again.

Bathroom not well maintained.Water get stuck and tub gets full of dirty water with brown pieces floating in water!!! Customer service is horrible with disrespectful staff. The check in line was excessively long and market was over priced. They charge $4 per luggage for holding for few hours after check out which most hotels doing as courtesy. There is a destination fee about 15% which wasn't clearly stated during the booking process.

Do not recommend! The hotel room was small with our shower area moldy and sink space was really small so we couldn't put much of our bathroom essentials on there. We stayed for a week and they didn't have any wash cloths for 5 days and said they were in a shortage from their vendor. When we request for extra things to get put in the room after cleaning they never fulfill the request (ex. Extra towels, shampoo, etc) It required us to call again and wait for the delays of someone coming up to hand deliver the requested items. Not convenient! It seems like they are pretty stingy on giving out extra items to replace or perhaps again shortage of those items as well. Either way, not good for guests as we shower daily and want to feel clean lol. Another con: No safe to put your valuables!! Also, we have crazy neighbors on our floor. We hear constant kids yelling, screaming and crying all throughout the night so couldn't even get a good night sleep for a week. Literally on zombie mode all day every day while in NYC. If you want to go to breakfast, do not go downstairs Hyatt because it is buffet style only and it's overpriced. Not worth it in my opinion. Highly recommend across the street at Perishing Station, which is across from Grand Central Station. The only positive is the location at Grand Central. This is close to a lot of places and easy to get around via subway, taxi etc.

Where do I even start, this hotel is like forgotten child of Hyatt empire. - The staff hates their job. - they aren't welcoming at all, rather snobby. They need to go learn the business of hospitality. - I didn't get room cleaned for 2 days and when I called the house cleaning manager said she can't send anyone and she won't do it herself. So I have to wait. Which was 24 hrs later. I decided to just not used their house cleaning at all. - there are NO AMENITIES. Nothing.. a poor man's gym. - NO ROOM SERVICE. - They charge a $40 a day destination/resort fee for NOTHING. - you CANT SLEEP. It's noisy. Not just outside noise but noise from all the hallway. - THE LITTLE CONVENIENCE STORE, that store is a scam because they give you $15 credit every day from your destination fee but a bottle of one dollar WATER cost six dollars and everything else is also overpriced. Ridiculous. It's a SCAM All in all, this isn't a luxurious stay you would think of when you think of HYATT. definitely NOT GRAND

THEY WILL CHARGE YOUR CREDIT CARD A DESTINATION FEE + TAXES AFTER YOUR STAY!! PLEASE BE AWARE...DO NOT STAY HERE Pros: -Location is great/convenient. -Lots to do around this spot. -Numerous vendors -Walking distance to main attractions Cons: -THEY WILL CHARGE YOU A DESTINATION FEE AFTER YOUR STAY -They claim that you sign an approval when you check in but this is FALSE! -They will claim that your ID and signature are approval but there is nothing that states a DESTINATION FEE WILL BE APPLIED AFTER YOUR STAY. Here are steps that I took to remediate this: 1) When they charged my card AFTER MY STAY, I contacted the hotel and politely asked to be refunded. They indicated that the booking indicated a destination fee (which is false - see below) and that my signature and ID are approval. BUT NOWHERE that you sign will it state a destination fee is charged AFTER your stay. 2) I did a credit card charge-back. Unfortunately, the credit card company sided with the hotel. 3) I went back to the booking agent (T-mobile) and asked for a copy of the booking confirmation. NOWHERE DID IT SAY A DESTINATION FEE AFTER MY STAY WILL BE CHARGED. 4) I e-mailed the hotel once more and POLITELY asked for a refund. I showed them the booking confirmation from T-mobile. Reluctantly, they agreed to refund. This whole process took about two month from beginning to end. 5) If they did not refund me on step #4, I would have contacted the state attorney's office. If you research NY Hotels and Destination Fee's, you'll see it's a bad practice that these hotels are charging customers for (ever since the pandemic). You can work it out with the State DA's office and they should be able to resolve. Luckily I didn't have to take this last step. Overall, I would NEVER stay here again. This definitely left a bad taste in my mouth...BAD SERVICE TO THE PATRON.

This Hyatt Grand Central New York located here is very very disgusting, filthy inside and out. Please stay away from this one! With unsanitary, no service, moldy food in fridge left by previous guests, stain spots on towels & sheets, dusty table & carpets from hallways to room. No more words to describe it. So how badly it is! They changed the room and it's pretty much did not get any difference, as It is as possible every " luxury room " of this Hotel is broken down to Motel 6 standards with $500/night. The name of this Hyatt location should be changed because it's be disgraced the brand. What's a shame.!