Hyatt Palm Springs

We booked this hotel as a couple for a weekend getaway and were absolutely blown away. From the moment we arrived, the staff made us feel welcome. They even upgraded our room for free, which was a lovely surprise. The room had a balcony with a stunning view of the city skyline. Everything was beautifully decorated, and the ambiance was calm and relaxing. The highlight of our stay was the rooftop bar — the cocktails, the sunset, and the live jazz music created a magical atmosphere. We’ll definitely be back.

ываFrom check-in to check-out, everything was smooth and pleasant. The staff were exceptionally courteous and multilingual, which made communication easy. The lobby smelled amazing, and the fresh flowers gave the hotel a luxurious touch. My room had a comfortable work desk, which was important for my business trip. It also had blackout curtains, which ensured I slept well despite the time zone change. I tried room service twice and both times the food arrived hot and delicious. The housekeeping was prompt and didn’t miss a spot. I would highly recommend this hotel to solo travelers or professionals.

Loved everything about this place. Front staff was friendly and accommodating. I love our room. Very clean with comfortable beds. Cool patio with view of downtown palm springs. Perk they offer free bike rentals for guests. Food at bar was yummy. Pool area was nice and relaxing. It's definitely in a prime spot. No need to drive anywhere. All shops and restaurants are waking distance. Thank you all for a lovely stay. Will be back!

Spent a weekend here with friends. The hotel is located in a quiet neighborhood, which we appreciated. The room was clean and had a small balcony. The beds were firm but okay. Shower worked fine, and toiletries were provided. Breakfast was average, mostly cold items with a few warm dishes. Staff were polite but not especially warm. There’s nothing wrong with the place, it just didn’t stand out. Solid option for a short stay.

First class hotel! The staff is extremely personable and hospitable. Rooms were immaculate. The only reason I can't give it 5 stars is because of the location (as if they could change that). When there are big events in Palm Springs the road is closed making it somewhat challenging to get to the hotel. Overall experience was fantastic though.

Our stay at the Hyatt Regency Palm Springs was top-notch thanks to the wonderful staff who really made us feel at home. The hotel has this cool retro style that adds to the charm of the area, it just fits perfectly. We spent a lot of time by the pool and loved our balcony view of the mountains, especially during sunset, truly picture-perfect. The location couldn’t be better, right in the middle of everything. You can easily walk to great restaurants, shops, and bars without needing to drive anywhere.

We went for our anniversary. Called ahead and let em know it was our anniversary and they gave us check in at 11am. Additionally they offered a nice charcuterie board comped to our room. The room was very nice and clean beds were comfy and overall had a great experience. Definitely would go back

Great place to stay if you want to be close to downtown and walking distance to restaurants and stores. Staff is great and gets the job done and friendly. The building and the rooms are older, but clean and very large with sofa beds for families. Good globalist benefits with parking and a descent breakfast. I would stay here every time if looking for a good hotel in a great location with good staff.

I come to Palm Springs annually for an event and this years hotel was nearby, but even with their discount code I got much better value with points here. I actually was hoping the Thompson would be open, but it was still a few weeks till they opened. While most hotels here are boutique it's nice to have a major chain to stay at once in a while. Not that boutiques aren't comfortable or lacking, there is just a consistency I find. I don't spend much time at the hotel anyhow so I don't use much of the amenities outside my room. Service was excellent from as soon as a stepped on property, quick check in. I was hoping for valet, since we didn't plan to drive once we got there with everything walkable/short ubers. They have public parking, but $30 daily overnight parking around back. Glad I checked in first as there is no attendant at parking and you need a room key to go from the garage to the lobby and then lobby elevator as well. Sad Hyatt still doesn't have an android digital key system. The world doesn't revolve around Apple and is a factor in where I stay. My 3rd floor king was spacious, had a balcony and the living room area is bigger than the bedroom. Water pressure is good on the shower and sink, but the toilet flush is weak, you have to hold the level down like 15 seconds which seems odd. Shampoo, condition, soap, body wash are all pretty good. I like the argon. Bed was clean, surfaces were dusted. It was a little annoying having to open both doors just to get to the fridge. Check out was great, they gave late check out for free and early check in upon request. I'm building my status, so I wasn't expecting either or an upgrade and my reservation was for 2 rooms.

This review is for a weekend stay we had in April 2024. My brother had booked the room for the weekend. It's right in the middle of everything, close to restaurants. Room was ready later than the allotted time for check in. Room was spacious. Had a separate living room area and then the two beds in another room. The bathroom is where we had issues. I was giving my daughter a shower and noticed that the drain was clogged. We put in a maintenance request right away with the front desk but no one would come for the next 4 hours. We had left to go find food and informed the front desk that we were leaving and maintenance had not come yet. We get back to the hotel and then requested again at the front desk for someone to check the clogged drain and front desk on duty looked annoyed. After about 90 minutes, someone finally shows up. They tell us it is unclogged and leave. My brother takes a shower and nope, drain is still clogged. We call maintenance again. By this time, its almost midnight but we wanted this fixed. They seemed to be annoyed with us and i understand that clogged drains can happen, but at the rate that is being paid for the room, i expect there to be a little help without having to feel like a burden. They fix it again and this time it works. The front desk that we dealt with both at check in and also during the evening shift, were not pleasant at all. It may have been an off day for them or maybe going through something personal, but as first line in customer service for a high end property in an expensive area, i hope they do better. Since My brother is the one who holds status with Hyatt, he did file a complaint to guest relations. Not sure of the outcome but at least it was logged in.

Great location, but everything else falls short of expectations. Check-in was stressful as we arrived at 12pm and our room was not ready by 4pm. We never received a text of when the room was ready until we came back way later in the evening to ask about the status and someone else at the front desk gave us our keys without even checking my ID to confirm who I really was. Although this hotel seemed bright and airy from the lobby itself, I found the actual rooms were very dark and stuffy. Hotel itself is pretty drab and uneventful, so I'm glad we only stayed for a night to attend my friend's wedding and will not be returning as this was a one and done experience. This Hyatt is in desperate need of a a renovation or rebranding. Since the Thompson Palm Springs is now open, that's definitely where I'll be staying next time I'm in Palm Springs.

We were directly questioned with 3 of 4 Latinos in our group, asking if we were culprits of harassing workers, when we simply went out for drinks after dinner. As a Caucasian male, it was an atrocity to watch friends of mine to be threatened with repercussions of events they had no participation of. I will not stay here again based off of allegations against people, simply enjoying some vacation.

Through my work I have been able to stay here about 4 or 5 times in the past 6 months. It is quite centrally located to downtown Palm Springs. On Thursdays is market night which is literally outside the door. The hotel is quite large and expansive. The service is generally quite good. Even in the midst of the hot 115+ summer the hotel was cool and our room was as cold as we wanted. A couple times there was an issue with the gym being quite hot, but I believe that was resolved. My kids loved the pool and a couple times we stayed in a cabana room with a covered patio that opened up near the pool which is quite nice. The rooms are a little dated, but still it was overall a nice place to stay.

GREAT location in the heart of Palm Springs. Got an email on the morning of check-in indicating an upgrade! Comp parking too! Free use of bikes is a major plus. Sangria at check-in....yes please! Suite 415 is spacious, has a nice pool view, located in front of the fast elevators, comfy beds, huge living area with pull-out couch and fluffy towels. There's a fridge, safe, iron, 2 bottled waters daily. Loved everything about our stay except the S-L-O-WWW tub drain. Management should really do something about this plumbing/drain issue. Not fun to bathe and scrub and watch the water, suds and hair rise, slowwwly swirl and stick around the ankles. Yes the hotel needs a refresh, as mentioned ad nauseum.

Everything, my stay was a comedy of errors. From walking in on a naked man when I was given keys to someone else's room. To the dilapidated property that is not worthy of the name Hyatt

This hotel has mixed reviews, and the reasons are clear to me. As a Hyatt Status Member, I look for value, a great location, and amenities, regardless of whether I am paying cash or using an award. On this trip, I was using a couple of award nights and booked a Cabana Suite, which opened up right to pool. I would recommend this particular room configuration only. From what I could see, during the warmer months, this is where you want to be. Just walk right out to the pool, and when you need a break, to use the restroom or to cool off, your room is right there. Great, especially for families with kids. Here is the breakdown: Location: 5 stars! It is super convenient and walkably close to everything you want to do in downtown Palm Springs. You'll be in the middle of the bustle and hustle of the tourist zone, where all the cool restaurants, bars, and shops are. Staff/Service: 5 Stars! We got great service and hospitality from Oscar at the front desk, Aly at the pool and Silvia from housekeeping. They all went the extra mile to take care of my family during our stay and made us feel welcomed and appreciated. Especially as Hyatt Status Members. Facilities: 2 stars! The hotel itself is a very nicely designed and comfortable place. It looks like an extension of the mountain reaching out onto Palm Canyon. It's a nice building. Inside, however, the rooms need updating. From the plumbing and fixtures to the furniture, this hotel has seen better days. Our Cabana Suite was awesome. I loved not having to run out to steal chairs and having a private place to sit and relax. Verdict: If you don't mind that it's dated and a little long in the tooth, you will be rewarded with great service, and and excellent location. The true gem here is the staff. They are awesome.

This was my first ever visit to the Hyatt. The great: location, location,location! It is smack dab in the middle of the strip. Great for walking to the shops and restaurants. Our double queen was very big! It had an entire separate living room with a sectional couch, tv ,desk and a balcony! The good: the beds were ok. As hotels go, they were softer than a lot of the usual hard ones. I like mine very soft. But, at least my hips were not dying from rolling over. The room AC was pretty good. Especially with it being 115 degrees! The bad: the lobby, elevators and hallways were insanely hot! They have a giant fan in the lobby. It is weird how the AC doesn't work in those areas. No valet! You pay 30 dollars to park, which is typical,but you have to park yourself underground. The rooms and the halls look worse for wear. The whole hotel needs a major update and renovation.

WHAT HAPPENED!? This place is SO run down and unfortunately ugly, ghetto and smelly. I stayed here a while ago and don't remember it being this bad .. but wow. BOOK ELSEWHERE, please. I used a free night through my Hyatt rewards and in all honesty? I regret redeeming it here as there are FAR better options. I compare this to a star 1 or 2 hotel because this is FAR from my understanding of what a Hyatt hotel's standard is. The thoughts of staying anywhere else has come to mind a few times in the last 10 hours. Upon driving up, there isn't a valet or self parking option. We drove around and parked. We walked up with our luggage. We were able to check in early, got an "upgrade" to a pool view but yelpers, this "upgrade" must be a term used loosely. The front desk was nice and welcoming but gosh, I'd feel embarrassed to work here. We walked into our room and instantly it was mold smelling, and muggy. We opened the sliding door to the back. The bathroom is from the 80's and shower curtain was smelly. All of the furniture from the hotel lobby to the room is run down, aged, and man, it's seen better days. The view out the room is honestly the BEST. The mountain is beautiful.. and that's about it. My dear friends - book anywhere else. The access to places are great but there are far better options in this price range. This place needs a HUGE upgrade, attention! I will NOT come back.

We just returned home after a three night stay here a week before Christmas and our stay was great! We stayed on the third floor with a city street view and our room was very clean, quiet and we were very pleased. Yes, this hotel is dated but it's actually architecturally a very cool building that is located literally walking distance to everything. I love the suite concept because it feels like you re staying in a very large apartment with the living room in the front and the bedroom located at the back with a nice balcony. We really enjoyed our stay but the location of this property is really the star....

I stayed here twice about a year ago. I loved it! I even sent an email to the GM to let him know how happy I was with my stay. He never responded. I found out at check in that this hotel has gone through several General managers. It definitely shows. Valet parking is gone. Furniture is run down. Pet fee is now $100 per pet I had an upgrade to cabana suite the first and second time. I called beforehand to see if I could get an upgrade. The best they could do was a mountain view! When I arrived, it was dead. I don't know how they couldn't do better with their upgrade. I didn't really question it since I needed the 2 double beds. One thing about this Hyatt is that their rooms are spacious. I appreciate the all suite hotel for my family. Check-in went smoothly. Talia, the front desk supervisor was super helpful and energetic. We also received a globalists welcome letter and fruit platter which was nice. The last time I came, I received a cup and snack. The interior of the hotel is stunning, but it is showing its age. They are still going through renovations even though their website says that it was over in March. It seems only the 2nd and 3rd floors are going through renovations. I'm just thankful the A/C works. It didn't work in certain parts of this rather big hotel. The worst part was it didn't work in the gym. I complained on night one, and the next day, it was still hot. The front desk said it's usually warm but will get it checked. After 20 minutes of working out, no one had arrived. My hubby went and talked to Talia who said there was a part missing and she was aware. My hubby asked for a fan in there. They have plenty blowing in the lobby. She said he could leave the door open. I doubt that will help. I feel that staff here are trying but falling short. There might be a morale problem. It's just so disappointing to see this place fall apart. This hotel is in a great part of palm Springs. Every Thursday there's a street fair. There's plenty of restaurants around. The price for this hotel is low around this time and if it weren't for that I would not stay.

Not what a Hyatt property should be. The only thing going for it is its location, which is right in the heart of downtown where there are many shops, restaurants and bars accessible by foot. The hotel needs to be refreshed, like 5 years ago it needed to be refreshed. My room featured ripped wallpaper, dusty and stained couch, a tv remote that didn't work, a constant leaking shower with tepid hot water. The carpet is uneven and dirty. When we got to the room, no air was on and it was humid and gross. Customer service: is there such a thing? I tried calling the hotel 3 times and there was no pick up and no answering machine. Because of this, we left our dogs with a sitter because I couldn't figure out if I could ask for a dog friendly room. When we got to the hotel around 10pm at night, at first there was literally nobody at the front desk. The phones in the room also are not actually plugged in to get ring tone or the front desk. Parking: valet is $45. There is street parking behind the hotel for free. No EV charging here, but there is a Tesla and Chargepoint within a block. The only nice thing I saw is free rental bikes (which we did not try).

Well, this place not only charges you $30 in parking fees, televisions that do not work, no free breakfast, but you also get to have nightly friends visit! This was the second large cockroach in our bathroom! I wasn't going to say anything g when I saw the first one at 2am, but this is ridiculous! You would be beat to just stay away from this establishment in Palm Springs. The front desk won't even tell you about the pool or anything they have to offer, to include any restaurants or food they have (which they really do t have anything). We stayed here for free using Hyatt points, but even free is not worth knowing you are sleeping in a cockroach infested hotel!!!!

Staff was friendly and helpful with reccomendations on things to do around the city . Bartenders (Andy and Edward ) were friendly and had great customer service . Clean property. Enjoyed my time at the pool .

...I I could give ZERO stars, I would... Check In Date: 5/2/2024 Where do I start? Arrived at check in at 530PM to be informed "that the hotel was full and that they are working to find us other accommodations...." The GM, Joaquin Evans, is absolutely USELESS. I did have the "pleasure" of speaking on the phone with him, but he had "left for the day" )knowing his hotel was oversold and guests had NO ROOMS.) He didn't even have the decency to pre arrange other hotel rooms for us. He left for the day and dumped off his excuses for the front desk clerk... Thanks for leaving us out in the wind, Joaquin.... Also, I'd like to point out the Front Office Person (Director of Finance) hiding in the back and only occasionally checking on the front desk staff. After nearly 30 minutes of inaction by the front desk and Joaquin, somehow "the Hotel Gods" found a room for us.... Thanks for the undo stress.....great way to treat your guests WITH A RESERVATION.... Another "iconic" moment was when the little twinky front desk person was cruising around tell people he/she was the MOD that night....yet took ZERO responsibility with our situation and was more concerned about getting a drink from the bar and watching the TV.... (I spoke with a family friend who used to be a Hotel GM in Dallas and she stated that as GM she ALWAYS had "walked guests" personally escorted to the next property with all arrangements pre-made....) ZERO F&$cks Given By This Hotel And Staff.... One last thing....it's a DUMP and in total disrepair. Do yourself a favor: stay elsewhere.....for better treatment and better facilities...

The Hyatt in Palm Springs was a pretty reasonable hotel in the desert! The location couldn't be better with a variety of shops, restaurants, and attractions all within walking distance. The hotel itself is spacious with stunning views of the surrounding mountains. The staff is friendly and helpful. The exterior of the hotel looks a little dated but the inside gets the job done especially for the price.

We recently had a three night stay at this property in Palm Springs and was thoroughly disappointed by my stay. While my expectations were low, the hotel (ie. property, staff, etc...) made no effort to make up for what the property lacks. This property is way past its prime in every possible way. The rooms, while all suites were very dark even being on the top floor. An odd characteristic of the property was its outdoor hallways on one wing of the building plus each room had a window looking into the hallway. Privacy was definitely an issue during the stay as rooms with its dark decor and the need to keep one window closed at all times let to a very dark space. At the height of the 80's and 90's, this property was probably state of the art, but today it's really a matter of time before Hyatt needs to retire this property permanently. One thing that really bothered me was the lack of loyalty acknowledgement by the front desk staff. In fact, we had to ask where the restaurant was to have breakfast as it was part of my Globalist benefits. Plus, there was never an explanation about the amenities that the property offered. For it to be called a flagship property in Palm Springs was disappointing. Parking was $30/night for self-parking. It really should be free, especially with the ridiculous rates they charge for rooms here. Sound isolation was an issue. Because our room was located in the wing with the outside hallway, we were treated to a live band playing until the early mornings which made working and sleeping an issue. While this is an all-suites property, being a Globalist we should have been given the choice of a better location. Another miss by the property. While choice for Hyatt properties in downtown Palm Springs is low, at least until the Thompson Palm Springs finally opens, Hyatt really needs to do something about this property. For them to charge $500 to $700 a night for this property was outrageous. If given the opportunity again I would choose to stay somewhere else.

Super disappointed in our 4-night stay at the Hyatt. This hotel is desperately in need of a renovation. The elevators weren't working properly and there were hot water issues. The front desk was not helpful. The staff is in need of some desperate customer service training. They had their heads down to avoid communication, they were usually in the back, and never had a smile on their faces. My stay here was dreadful. I did everything I could to stay away from this hotel aside from sleeping. The only plus side I could see is they require a key to go in the elevators. Yes, that's how unsafe I felt by having the outdoor room.

One of the weirdest hotel stays. The place looks like an emptied warehouse and is very dated. Most of the rooms before us looked unoccupied and unused. The check-in didn't give us the warmth and welcome that you usually get when you check in at hotels. The front staff was a little unfriendly and cold. It's just a very weird experience, especially for a Hyatt. Luckily, we were only there for one night and will probably not book here again.

The service person on Wednesday morning at 10 am was not helpful. She stood using her phone while I asked for help to sit on the bike to check for comfort. I went to check the bike on my own and they fell on my right leg. I pulled the three bikes back up on my own while the staff stood at the desk ignoring my experience. I walked away disgusted. I paid $975.00 for the two nights while staring at a water leak above my head. I was told there were bars: pool side and in the front and both were closed. The view from the balcony was nice but the chairs are falling apart. They are working in one area on the first floor, but the entire hotel need to be renovated. I do not want to pay almost $1000.00 for a hotel that needs to be renovated and doesn't offer food service to the room.

It's only fair that I give this Hyatt a re-review. I'd swore I'd never stay here again a visit a little over a year ago, and after having stayed many times here over the past 20 years, and visited with my pup, the lovely and talented Wee Baby Ava, 6-7 times over the past 8 years. If you read my last review, I'd talked about how the hotel had become horribly run-down with a we-really-dgaf attitude. But I caved on my promise to self, and just spent two June 2023 nights there. Hyatt dropped this hotel down to a Category 3, meaning only 9000 points were needed for every night away from the miserable drippy coastal weather that's made June feel like wintertime... as well as every preceding month since September. As long as the bed was clean, the desk area and chair could be santized with a handful of Clorox wipes, I figured I'd be OK. And surprise, surprise: the hotel is in a lot better shape, twice as clean, and had 10x more hot water than my last visit! And even as the temp climbed over 100, the AC actually kept the room cold this time. I talked with a few employees there who were more than willing to get some love from my pup in exchange for divulging what's been happening lately. While the dated decor remains, there's been an effort over the past year to at least clean, repair, and maintain the hotel properly. The $20 million refurbishment is still scheduled for next year, same story for the past couple years. In the meantime, I noticed that the hallways were clean, my room furniture could be sat upon without concern, and I didn't need to use a single Clorox wipe. The only maintenance concern was that someone had drilled through the middle of the room safe, but no worries, as I left all of Ava's gold at home. Every hotel employee I encountered was unfailingly nice. The only rude-ass mofo was the Ace parking valet, who swiped his $5 tip without a thank-you, nor an offer to help me load up my car while I loaded up my pup on the way out. So for a place to stay for minimal points -- it's totally worth it. They didn't even charge me the scammy "resort fees" ($25 a night) or for parking ($45/night, c'mon guys). They did charge me $50/night for my pup, however. The pre-pandemia free wine-n-cheese happy hour never returned, sadly enough, but there is wine stashed behind the front desk, and they'll give you a glass anytime you ask. Want a clean, incredibly convenient place to stay in PS? This hotel is for you -- provided you aren't paying $400-$600 a night. Keep up the good work, PS Hyatt!

This hotel is horrible. Even if the price is great, don't stay here. Service is terrible, they don't answer the phone when you call down front, we had to ask four times for extra bedding, finally had to just grab it from housekeeping myself. No apologies, no excuses from the front desk, just "that's not what is says in my computer". TVs in neither room worked and had to have engineers replace parts. Dust all over the room; some photos. Also looked like someone poured coffee in the sink of our room and didn't wash it down. All in all the proximity to PS attractions isn't worth the miserable experience. We left a day early!!

The customer service sucks!!! I had to go and complain about the room and had to go down a second time about the disgusting room it probably took front desk about 4 hour to clean the room and fix the tv.

Prime location for exploring all that is Palm Springs. Lots of food and shopping choices literally right next to the hotel which made it so easy to explore. Be warned though--- there's not much shade over here and temps get well above 100+. Check in is a breeze, the staff here is welcoming and attentive. Front desk, restaurant, and housekeeping staff were all smiles and always greeted us as they passed by. The lobby of the hotel is very spacious with seating areas that our family used to hang out when we didn't want to be cooped up in the room. We had a family member using a scooter due to surgery and while there were ramps available, they were a bit hard to spot. Just an FYI if you get around on wheels :). The rooms are like small suites: there's a living area with tv and couch/foldable bed. The sleeping area has a door so you can be in the room with the door closed while someone is in the living area. The bathroom has complimentary shampoo/conditioner/soap/lotion bolted to the wall. While I liked the space in the bathroom, there were some weird things. For example, we had this hole/pipe? in the ceiling above the shower where there was water dripping into our tub. It was in the corner and looked like it was supposed to be there but what the heck? Our handle to control the water was also loose and the hot/cold plate was detached. Not really a big deal because we figured it out it's just obviously in need of a touch up. Beds were really soft and AC was good. We loved the balcony area that overlooked the pool. it was nice to have our breakfast out there and get some sun. Parking is kind of easy to miss as it's a quick turn from the street to an underground garage. You need a parking pass on the dash that the front desk will give you at check in. Pool area was clean and offered plenty of towels, ice water and seating. We were lucky that the pool was never super packed while we were there. Even with the mix of ages swimming, it was all good vibes! Love the staff and love the guests which is so weird to say LOL. The restaurant in the hotel was great. While on the pricier side, the food and service was good. We didn't feel rushed. Our server even gave us refills of our soda to go. When the nearest coffee shop was closed, I asked the barista if there was coffee around anywhere and they made me an iced coffee at the bar, ayyyeee! I didn't need anything fancy and this def did the job! Happy they were able to accommodate! I would recommend the Hyatt to anyone. Great place for families, large groups, and short weekend recharge getaways. Not the fanciest of the fancy but definitely not one to pass up.

We went on a quick one-night trip to the Hyatt Palm Springs. The Hyatt Palm Springs was built in 1986 and has a cool 1980s Las Vegas hotel vibe, which we found charming. Because of our Hyatt Globalist status, we got upgraded to a huge Executive Suite that was over 1,040 square feet. The suite had a comfy sofa bed, a bathroom with a tub and a separate shower, a private balcony, a dining table for four, and a handy wet bar. The bathroom was fancy with marble. One of the best parts of our stay was the breakfast, which was complimentary and let us enjoy a delicious breakfast for four people. They also gave us free valet parking, making our visit even better. Valerie V and Rick G over at the front desk provided a memorable experience during our stay. We will be back again. Highly recommended. 5/5 Stars!

For our Stagecoach weekend our my friend and I stayed at this place! The hotel is about 40ish mins from the festival grounds but we didn't mind! I was very surprised to see that this place had only 3 stars. We thoroughly enjoyed our stay! The hotel is clean and all the employees were kind and helpful. The pool area was small but very cute and many places to lounge. They even had an upstairs deck where you can stay and lounge and vibe out. They also have a cafe that is open and we stopped by for breakfast twice which was great. I highly recommend staying here! No pictures of our room but the bathroom was nice and there was a patio area.

Well, the shower was broken. The ice maker was broken on the 2nd, 3rd and 4th floor. The sink drain was very slow. NEEDS an upgrade. I won't go back

I've stayed in Hyatts all over, from the most luxurious lounges to the cozy corners, and let's just say... this ain't it, chief. This place is less 'Hyatt Regency' and more 'Hyatt Regret-sy.' Think Motel 6, but without the charm. Now, let me paint you a picture: It's our 35th wedding anniversary--a big one! Forty years ago, this same building was a beautiful hotel called Maxims, a swanky place where young lovebirds like us came to celebrate and feel fancy. Fast-forward to today, and we thought we'd relive those golden days. But this Hyatt version? Well, if it's trying to capture the vibe of Maxims, it's more like Maxed Out. First off, we pulled up and immediately noticed the valet was MIA. No one to take our car, no help with bags... there wasn't even a luggage cart to be found. We ended up parking in a garage with dystopian vibes straight out of a sci-fi thriller, dodging zombies (or maybe it was just other guests looking for their cars). By the way, Hyatt charges you $30 a night for the privilege to self-park. As for the Hyatt garage itself, it's only slightly better than the public one. No big 'welcome' there either. Just you, your bags, and a quest for parking. Once we finally stumbled into our room, the experience kept on delivering. First, the TV is stuck on The View (no escape!) and the remote? Might as well be a paperweight. The toilet requires a gentle prayer before flushing, there's no minibar, no room service, and if you were expecting some top-notch toiletries, prepare yourself for disappointment. Even the little "market" in the lobby is a scavenger hunt of frozen Stouffer's dinners, Cup of Soup, and enough Gatorade to hydrate a small army. And a microwave? Apparently, that's an extravagance they just couldn't swing. Normally, as a long-time Hyatt rewards member, I expect the royal treatment. When I asked about a room upgrade--because, hey, 35 years, right?--I was informed they were fully booked. On a Monday and Tuesday. Right. If "fully booked" means "I've seen maybe three people in the lobby and none on any floor," then sure, I'll buy it. And here's the kicker: We requested a room with a mountain view to commemorate our anniversary. Instead? We got a room with a 'street serenade,' complete with all the sounds of traffic, day and night. So, if you're young, carefree, and want to stay somewhere close to the nightlife, then sure, go for it--just know you're trading quality for location. But if you're, say, over 60 and hoping for the typical Hyatt experience, let me save you the hassle. Look elsewhere, because this 'Hyatt' experience is more "avoid-at-all-costs." Happy anniversary to us, I guess?

Update: DONT EVER COME HERE, Talia, the front office manager let us know that their cabanas are attached to rooms being remodeled that have broken flooring for you to enjoy comfort. I attached a photo just so everyone knows to stay far away. Rented a cabana, got to the pool area just to find out it's first come first serve. So you took my money for what exactly?

Do not stay here! There was a cockroach in our room waiting for us when we checked in. The room was dirty and run down. It seems that this used to be an embassy suites and Hyatt bought it and slapped their name on it. The room they gave us had a non working Air conditioner (and it was an upgraded room) lol. If you want to request something you better have the app as the room phones don't work! Housekeeping is always in a rush to leave and don't service you room even when requested! There are better hotels in Palm Springs; don't stay here. I give this place a 0, Hyatt you disappointed us.

Spent a weekend her with friends from LA Here's what I loved: Cute bikes we could take out for the day Water machine in the lobby because it's hot A F outside Location location location. Literally smack dab in the middle of Downtown Palm Springs so everything is walkable Room was cuteeee, we had a suite and I loved the balcony and the layout of the entire suite Employees were happy Restaurant was cuteee, but we did not eat there so I cannot tell you the tastes or the price point. Here's what I didn't love: ..... 10/10

3.5 stars If you want to stay walking distance to shops and restaurants in downtown Palm Springs, this isn't a bad option. Reasons you might want to stay downtown instead of a typical resort would be business travel or if you hate walking as the usual resorts are very spread out. It's a typical Hyatt. Parking is a negative at $45 valet only. The place is a little bit run down and is due for a refresh. Price was pretty reasonable at only $200 with about $50 in fees and $45 parking.

I stayed here for Christmas Eve and got charged $250, I called and they said there was smoking in the room, which never happened. They're just trying to make $$ off of people. Will NEVER stay here again!!

Overall a solid experience and would recommend if you'd like to stay in downtown Palm Springs where all the action is. First off, upon check-in you are welcomed with a complimentary glass of wine. We got a King room with a mountain view which included an awesome view of the golf course and mountain and a separate living area with a couch, desk, and its own TV. This is a great set up if you have someone who wants to sleep and someone else that wants to stay up and there are TVs in both rooms. You can avoid the $45 a night valet parking by using the street parking behind the hotel. There's unfortunately no room service at the moment as you have to pick up food orders directly from the restaurant, which my take ~20 minutes or so if they're busy. Expect thin walls but you should still be able to get a good night's sleep unless someone is yelling next door lol. There's also a great outdoors restaurant out front with two fire pits, a pizza oven, and a stacked bar. Think of this Hyatt as a mini-resort with the pool, a ping-pong table, life-size Jenga, cornhole, and even a small putting green. Enjoy!

I spend approximately 75-80 nights per year in hotels, the majority of them are Hyatts. This is the absolute worst property I've ever stayed at. The rooms are dark and gloomy, fixtures are out of date. Toilet does not flush properly, bath fixtures are rusty, furniture is stained, coffee pot is broken. The only positive with this property is the location.

The hotel is centrally located, a little in the older side. The staff is courteous but incompetent. We got a suite with sofa bed, when we arrived at our room the sofa bed has no bedding, no pillows, no blanket. We couldn't find them either in the closet. The room Is set up for just 2 people eventhough our reservation said for 3. I called before heading out to dinner to request sofa bed set up and to let them know that we need sheet, blanket, towel and a pillow 3 hours later, the room looks exactly the same. I called front desk but no one answered. I went down someone was there chatting with other staff. I was then given a blanket, a sheet and a towel. There was no pillow. She informed me they don't have house keeping. I told her there is a difference between setting up for guests and regular house keeping. I just arrived today and my room is not properly set up. She was smirking all the way. I think they lack hotel management/hospitality. Not very happy with this place and not planning on staying here again.

As others have said - great location and spacious rooms. Everything about this hotel is dated. Our breakfast table seemed kind of sticky. 9K redemption was a good deal and I got free valet + breakfast with Globalist.

* Price: $400 per night for pool view room (not including resort fee, tax, parking, etc.). I'm surprised that it shows only $$ sign on Yelp. Everything is much more expensive in 2023! * Accommodation: free wifi, 2 water bottles per day, coffee maker, small fridge, valet parking only for $45 per day. No self parking ( you can try to find street parking on your own!) 24-hour gym. Small pool. Bicycle first come first serve. There is a safe in the room. Toiletries, hair dryer, ironer. All rooms are small suite with living room in the front, closet and bathroom in the middle and then bed room. 2 flat screen TVs with basic channels and showtime. They no longer have on-demand movies and do not have streaming service. * Location: best location in Palm Spring, in the strip, close to all restaurants and shops. * Motif: this place desperately needs an update. Old art deco carpet, dark furniture. * Service: hit and miss. We love Palm Sping and Palm Desert areas and visit here quite often since it is only 2-3 hour drive from LA, less than 1 hour from Joshua tree national park. However, we have not stayed at the Hyatt PS until recently... and boy, oh boy, this place has changed not in a good way. We were checked in room 209 (pool view) for 2 nights. The AC was not working, and the TV was not operated (one has no sound, and the other, we could not change the chanel). We were switched to room 407 after our sink was flooded. Their toiletries and bath towels are also downsized. The pool is decent size, but they removed most lounge chairs. There are about 20 chairs... so it is full by mid-morning. Many guests just have their tower on the ground! Probably during the pandemic, they have to comply with social distancing... but not now since every sport games and concerts are filled with people! The gym AC was not working either. It doesn't have open able windows. Yes. I did work out in an 80-degree muddy smell gym... luckily, I was the only one there! So, we probably will not come back for a while!

The hotel is located in Downtown Palm Springs and is in walking distance of many downtown attractions, restaurants and shops! Friendly staff throughout the hotel! The front desk manager gave my party and I free waters! Super nice! There is a restaurant/bar at the hotel and when I went to grab something to eat there was no one there or around to take my order and they were open! Luckily there are many great places to eat in walking distance around the Hyatt. The hotel is outdated, not as clean and kept as one would like, but was doable.

I love staying here. Prime location. The pool is nice and no charge for cabanas. Suites are nicely sized. Food is good too!

If I could rate 0 stars I would. Upon first walking into our room we were welcomed by a huge roach on the bathroom floor. We talked to the front desk, where they offered to put us up into a different room. Around 12 o clock the all the tvs stopped working. I attempted to call the front desk to ask about this issue and none of the phones in any of the rooms worked. I then tried to call from my cellphone and this took multiple attempts before anyone picked up. We also had the AC running and quickly discovered that it started to leak as it was on. This hotel is severely overpriced considering all the issues we encountered.

Rude service, talia and Jesus at the front desk are the biggest liars and scam artist I've ever met. Also, ee paid for a cabana that doesn't exit. Stay far away from this place if u don't want to get scammed .

This place has sure gone downhill. Giant cockroch in the title this morning. It's too big to flush. I said it's my birthday upon checking in and no acknowledgment what so ever.

Room was quiet, location was very central, pool was nice. They have an old mini golf area for kids which my son loved. We got a one bedroom suite for $200. Wonderful bakery Shermans deli for morning bagels a few blocks away. Valet was not helpful and parking is $45 overnight so we parked on the street.

We were nervous to see all the negative reviews- but we took a chance and it was a lovely experience! The hotel was clean & fresh, the staff were welcoming and helpful. We had drinks from the bar and sat by the pool, the water was perfect and plenty of shade and sun! We were close to many stores and restaurants. Our room was a king suite and it was very roomy and well maintained. We had a nice patio to sit outside ( early in the am or late in the evening). I hope the reviews do not scare anyone away who is looking for a relaxing stay in Palm Springs. The Hyatt was well suited for us!

In need of renovations - feels like they are going to shut down very soon either for a refresh or permanently. Gotten worse in the past few years, has not been well maintained. Plumbing issues with the toilet and shower. Extremely slow drainage. Parking lot smells strongly of gas. Bar was consistently not open or understaffed, and the restaurant menu got much smaller since I was here last. The location however is very good, in the center of downtown Palm Springs within walking distance of great restaurants and close driving distance of outlet malls, the aerial tram, and other attractions. Also, on Thursday nights the street fair is right outside the hotel. The staff were also friendly. Many years ago, I would've rated this hotel 5 stars for its location, aesthetically pleasing lobby, good restaurant, and nice rooms but it has since seen a massive decline in quality. Needs a major facelift.

I was in town for a convention. The convention was amazing, as usual, lots of fellowship, workshops, and a very nice catered event. However, I was extremely disappointed with the hotel. We got in early on Friday. We were told our room wasn't available yet, understandable. The trouble started after we received an email stating our room was ready. We went to the front desk and were told that the hotel had overbooked and our room had been given away. We were then told that we would not be staying at the Hyatt, that they would be putting us up at a local hotel. Long story short, half an hour later we were given a room. The room, omg! I could go on, I'll say this, my friend and I have been coming to this hotel for five years, and this time was the absolute worst. The room was just that, a room. The wall paper in my room was peeling at the floor level and there's some whitish stain on the floor. There were several workers in construction attire, and what they were doing. Then there was the air conditioning or lack of in the meeting rooms. So sad to see a formerly nice place dying a very slow death. I cannot in good conscience recommend this hotel. Long story short, I won't be staying there again or at least until they get their act together.

Why did I think the name Hyatt meant quality? I was totally wrong. This place is kind of a shit hole. The phones don't work so you can't call housekeeping. The bar closes at 4 PM. Housekeeping came and clean the room but left no towels. I've been to the front desk twice asking for towels, but no luck so far. There are only two elevators to service, six floors, and one of them is out of service. No Bueno.