Sharon T
Google
We stayed here for one night, while we were passing through between San Francisco and Phoenix.||||I had read about this property, and already knew that it wasn't up to a full-service Hyatt standard, but there weren't too many quick, viable options in Palm Springs this time of year if you wanted to be downtown. ||||We arrived at 7pm, and were greeted by a distinct lack of both bell staff and front desk staff. In fact, I think we only saw one or two front desk staff, and that was all, the whole time we were at this property.||||We were told luggage service is not available "that late"... but really... 7pm for a Hyatt branded hotel? It should be full-service, correct? What's the deal? We were not offered any sort of expedited check-in as discoverists, and while there were two bottles of water in the room, and internet worked fine, we were not acknowledged as a part of any loyalty program, and were not offered a late check-out. Since we were only passing through, though, we didn't ask.||||The hotel itself looks a little bit tired, though our room was a large one, as we booked an executive suite. At a whopping 1100 sq ft or so, it was pretty palatial, at least space-wise, and it did have a balcony overlooking the mountains and golf course... I wouldn't call it a "nice" balcony, but at least it was a balcony with two chairs and a light at night.||||Sadly, the air intake for the climate control was located immediately next to one side of the bed, ran all night (even though we had it set to a particular degree and had it on "auto") and made about as much noise as you hear when flying on a plane. ||||I didn't get much sleep, both because of that and because the pillows were ridiculously hollow. For heaven's sake, get some pillows that cost more than $1 each, or at least offer some firm options!||||The bathroom was big, however the bidet was non-functional. The bathroom has not been redone any time recently, the marble looked outdated. The shower was a small, dark box, with small, beige tiles. It had decent waterflow, but both it and the jacuzzi tub looked like they were from the 70s. I would have loved a jacuzzi bath that night, but because of its age, it didn't look clean, so not a chance I was going to use it!||||Don't get me wrong, the room was DECENT, but at a rate of around $400 or so per night for the room type we had, it was not acceptable.||||As for food and beverage choices, there was one very sad looking food outlet in the lobby. It was hard to tell if it was even manned and was not really advertised. It felt like it existed because it HAD to, but they really didn't want you there. It looked like a stomach risk, to be honest. I think there might have been a bar out the front of the property affiliated with the hotel, but again, it was barely manned and looked really sad. So sad, it was hard to tell if it was even opened.||||Self-parking under the hotel was conveniently located, and seemed safe, which is the only reason we parked there, but it was $30 for self-park, when 1 block away, there is a huge, open parking lot which is free, 24 hours. Perhaps they should get some bell staff and valet service as a Hyatt property should have, to make it worth one's while.||||I understand there is a resort fee charged for this hotel. For what? As I said, we saw at most two front desk staff at any given time, and no other staff on-site. There was a pool and hot tub, and a few F&B outlets which were sad, and no services. How can you justify a "resort fee" on a sad property with no resort fee and no services?||||Do yourself a favor and stay at the competition down the road a few blocks, where we went for breakfast. The food was really good down there, and the hotel much nicer and with more services, from the look of it, for about the same money!
