Hyatt Regency Atlanta

This is a fantastic hotel with great amenities and staff. This neighborhood of Atlanta is not nice at all, but I had to stay there for a conference. So I am grateful that I was staying at this hotel to make up for what otherwise would have been a miserable experience. They have thought of everything and the people working there are very helpful. The hotel premises are beautiful and have everything you may need. All the personnel I interacted with were polite, helpful, and friendly. Check-in and check out were efficient. There is a place in the lobby to grab food and drinks to-go, which was very convenient. I used the fitness center every day and there was enough space for everyone on equipment whenever I was there regardless of the time of the day. Overall a fantastic experience.

A great hotel in a brilliant location - I’m glad I picked here for my first visit to the city. The expansive lobby area gives an amazing first impression, and admiring the elevators whizzing up and down is great to watch. Checking in was a breeze with the staff member providing recommendations for things to do in the area and giving a good overview of the hotel. My room was on the 18th floor and a huge size, with a decent view across the nearby downtown area. The chaise in the window made the space extra relaxing and it’d be comfortable for an extended stay. The TV was huge and the bed was exceptional - large and one of the comfiest I can remember. Electric sockets were present at both sides of the bed along with controls for the decent lighting. Air-conditioning worked well without being too noisy. The bathroom wasn’t quite as impressive as the main room, feeling more dated, but it was spacious enough. Shower was over the sunken bath and had good enough power and towels were soft. There’s lots of restaurants and bars within the hotel, plus a shop within the lobby selling essentials which is really convenient. Given the good value it offered I’ll certainly be staying here next time I’m in the city and fully recommend.

I stayed at the Hyatt Regency Atlanta recently, and this was hands down the worst hotel experience I’ve ever had. During my stay, a ring went missing from my room. I reported it immediately, made a formal complaint, and even filed a police report. After weeks of “investigation,” management told me they wouldn’t compensate me because I “couldn’t prove” (1) that the ring was in the room and (2) that their staff was at fault. They also emphasized that the housekeeper assigned to my room “has never been in trouble,” as if that somehow explained my missing property. To make matters worse, they tried to insinuate that someone I was traveling with stole it—someone who was with me the entire trip. That alone tells you the level of accountability you can expect here. They also refused to file an insurance claim because the value of the ring was “less than their deductible,” meaning they essentially chose not to help me because it wasn’t convenient for them financially. On top of all this? I saw roaches in the bathroom on two separate occasions. I let it slide at first because I was focused on resolving the stolen property issue, but now that the hotel has washed their hands of the situation, I feel it’s important other guests know what they’re walking into. The lack of professionalism, accountability, and basic cleanliness is unacceptable—especially for a hotel at this price point. I will never stay here again, and I strongly recommend anyone considering this hotel to think twice. If I could give them no stars I would!!

Great location as we came into town for the aquarium, that’s pretty much the only positive thing I can say about our stay. Our showers were cold, lukewarm at best. I have kids so it kind of difficult trying to convince them it’s fun to take cold showers. Anytime we called the front desk to express a concern the line was busy. When we did go to lobby to speak to someone in person there was one person at the desk with a massive line. The parking situation is expected due to the location but $65 per day is INSANE. What’s even more absurd is the attitude from the valet when you don’t tip every time they retrieve your vehicle. The Hyatt is siphoning $65 per day from almost everyone that stays. I don’t feel obligated to tip when I’m being charged essentially an extra nights stay with that price point. Valet should direct the attitude towards their employer vs the paying customer. We patronized the bar in the lobby & service was slow. We sat for 10 minutes before anyone approached us. I found some sort of plastic in my loaded fries but didn’t make a fuss since it was hard to get anyone’s attention. When we were ready for the bill the bartender just asked for my husband’s card. No bill. She took the card & walked away. Atlanta is scam city so of course we were a little worried about just handing over our card without knowing the bill amount. No one else at the bar, that we saw, was asked to do that. We got a receipt at the end but locked the card just in case. Idk, it was odd. The room itself was fine other than the windows seemingly being made of tissue paper. For a nicer hotel you’d think the windows would somewhat keep noise out. We were on the 17th floor but heard EVERYTHING. I love the convenience of being close to things but next time we’ll stay outside of downtown just to avoid the extra fees & downtown traffic.

Clean place,helpful staff,rooms had plenty of space. I especially liked the lights at bottom of bed that turned on when you put feet on the floor very helpful to navigate to bathroom in the middle of the night especially since you are not used to where things are in the dark. Loved that they turned off within seconds of you being back in bed. Breakfast was good quality of food with more variety than alot of food bars in the morning. Great way to stay and walk to aquarium and not having to deal with parking.

The hotel’s location is excellent, and everything was very clean. The staff was extremely friendly and welcoming throughout our stay, which I really appreciated. However, the breakfast was quite limited for the price of the hotel — I expected more variety. Also, the hotel’s restaurant, Polaris, was said to be “fully booked,” yet when we went, it was almost empty, which was confusing. It would be great if the hotel offered a reserved space for guests staying there to dine more conveniently.

Hard to believe a hotel would seemingly go so far out of its way to make guests uncomfortable. No parking on-site. Either pay $65 for valet or $40 to park it yourself somewhere else. TVs look new but run ancient software. No YouTube, no Amazon, nothing current, and they still charge $25 per movie like it’s 1998. They want $8 for a single liter of water. Outside was a mess. People overdosed, drunk, passed out, sleeping in makeshift spots. The smell of weed and piss everywhere. Hoodlums hanging around the corner store. Room service took multiple calls just to get a single request handled. Valet staff had an attitude. To whoever’s reading this — this is your guests first point of contact. They behave like bouncers at a club instead of the first point of contact at your four-star hotel. I saw them treat many different parties very poorly. Restaurant crew wasn’t much better. I stayed four nights. Normally, I wouldn’t bother writing a review, but it was one bad experience after another. Too many to ignore. I wouldn’t recommend this place to anyone, and I won’t be back.

⭐️⭐️⭐️⭐️⭐️ Exceptional Stay at Hyatt Regency Atlanta! From the moment I arrived, the guest service team made me feel so welcome and valued. Check-in was seamless, and I was beyond grateful for the beautiful upgrade to a King Corner Suite — what a wonderful surprise! The room was spotless, modern, and thoughtfully designed — from the cozy bed and spacious seating area to the elegant bathroom and amenities. Everything felt comfortable, fresh, and relaxing after a long day of travel. Every staff member I encountered was kind, attentive, and professional. It’s clear that hospitality truly matters here. Thank you, Hyatt Regency Atlanta, for going above and beyond to make my stay such a great experience. I’ll definitely be back — and highly recommend this hotel to anyone visiting Atlanta! Hyatt Regency #HyattRegency #Atlanta #GratefulGuest #TravelWithGratitude #LauriesLoves #HotelReview