Hyatt Regency Bethesda

This hotel is extremely convenient, and the room was clean, quiet, and comfortable. But what truly sets it apart is the outstanding staff. During a previous stay, we had a bit of trouble finding parking. This time, they not only remembered, but went above and beyond by offering us complimentary valet parking to ensure a smooth and enjoyable experience. We were genuinely impressed by their thoughtfulness and attention to detail. The team made us feel welcome and valued from the moment we arrived. Because of their exceptional service, we won’t stay anywhere else but this Hyatt. Highly recommended!

This hotel was nice. Very clean, clean room. The staff at the front desk was awesome. My biggest gripe about this hotel is that it is not "signed" well. Meaning it is very confusing to get around. Better signage indicating things like "exit to parking garage" on the big blank doors down in the Ballroom would be nice. Or "Elevators on other wall for upper floors". That's my only complaint here, otherwise, it was great.

First stay in Bethesda, and really appreciated the easy walk to plenty of food & shopping, with the metro and bus transfer station a minute walk to get you everywhere else. Hotel has lots of lobby seating areas, friendly valet / bell staff. Check in was efficient, but $300 room hold wasn’t explained upfront, although front desk was helpful during stay. Room was remodeled, but bathroom was dark. Bed was comfortable, sofa was so-so. Appreciated coffee / tea in room, and daily housekeeping to make bed and refresh linens. Would stay again, but will also try other hotels in the area.

I stayed in a corner room on the 11th floor. The room was a nice size; but the bathroom door hit into the toilet. The internet wouldn’t connect to WiFi on my last two days so I couldn’t get work done. I loved the location being within walking distance to shops and restaurants. Really hated there was no pool.

The only advantage to this hotel is its location, next to a metro station. I was there for three nights. My room was only serviced the first night. No housekeeping after that. Not all electrical outlets worked. Staff at front desk was largely indifferent. I stayed at this hotel a number of times pre-pandemic, and it has gone way downhill.

This hotel is very nice and staff are extremely accommodating. Location to the metro is a bonus and the Starbucks in the hotel was amazing. I also loved the ice and water refill stations on each floor. Washers and dryers available for guests.

My room had a great room from the balcony and really enjoyed my stay. Many restaurants and stores within walking distance. The area was quiet as well and with all the different groups that were there, you didn't hear any noise when you slept like most places I have stayed at.

As a globalist, our experience at this hotel was unfortunately disappointing from the start. Check-in was slow because only one front desk staff was working, and with four guests ahead of me, it took about 15 minutes. Meanwhile, my husband was waiting in the car with our children, but there was no help with luggage and no proper place for guests to wait. The valet attendant was visibly annoyed and asked him to move the car.||||My husband decided to self-park in the garage, and I planned to meet him there. However, I couldn’t find any signs from the lobby directing me to the parking garage. After wandering around, I gave up and returned to the lobby. Eventually, my husband had to come up and get me himself. When I mentioned this confusion to the front desk, they admitted the signage was unclear.||||To make matters worse, the room key didn’t work. I asked for a replacement, but the second key didn’t work either. I called and was told someone from maintenance would be sent to help, but after waiting five minutes with no response, I went back down to the front desk only to find they hadn’t even contacted maintenance yet. Ultimately, we were moved to a different room, but it was a smaller than the original room. ||||Overall, the lack of organization, unclear signage, and poor customer service left us feeling frustrated and unwelcome.

Stayed for one night on a road trip back to the midwest- manager Dairon behind the desk was incredibly helpful and generous checking us in. Helped us out with parking due to "the wait" (which wasn't long at all!) and gave us $15 Starbucks vouchers (1 per person) for the morning. Answered all of our questions and upgraded our room for free. Thank you Dairon!

My family and I recently stayed at this hotel and, unfortunately, our experience was disappointing. I'm not sure why the Hyatt website includes a checkbox for "hypoallergenic/featherless" bedding, as it seems to be more of a suggestion than a guaranteed service. Outside of true five-star Hyatt properties, we've consistently encountered confusion around this request--and this stay was no exception. We arrived at 10:30 p.m., and it took until nearly 1:00 a.m. for housekeeping to fully replace all feathered items. Initially, we were moved to another room that also had feather bedding, and it took three separate housekeeping visits to finally get the correct items. Because it was so late, I had to help the staff remake the bed myself, and even then, it felt makeshift at best. The following morning, I specifically called the front desk to remind them we would be out for the day and asked to ensure our room received housekeeping service. They assured me it would. However, when we returned later that evening, the room had not been serviced. When I called down to ask why, the first question I got was whether we had hung the "Do Not Disturb" sign on the door (we had not). Eventually, someone came by to make the bed and take out the trash. That night, we requested an electric kettle. After waiting over 30 minutes, someone called to confirm if we meant a "hair kettle," which was baffling. At every turn, there seemed to be a breakdown in communication. I fully understand and support if a hotels adopting more sustainable practices like limited housekeeping, but I was assured this hotel had daily house keeping so this wasn't the reason to the mishaps. To be fair, the front desk staff were polite and apologized, but given the number of issues, something beyond a simple verbal apology would have gone a long way. Nope, nothing was offered, even the complimentary bottle of water wasn't restocked daily. As a Hyatt Explorist, I don't expect special treatment, but a basic acknowledgment of status or mention of a room upgrade (even if unavailable) would've been appreciated. None of that occurred. Another small but confusing issue: hotel signage in the parking garage. Although signage on all levels directs you to the "hotel elevator," only P3 allows access to the hotel lobby via the conference area. P1 and P2 were misleading in that regard. All these being said, I'll give credit where it's due: the hotel itself is modern, with comfortable beds, clean bathrooms, and efficient elevators. The location is excellent--close to the metro, restaurants, CVS, and Trader Joe's. There is a Starbuck right at its lobby. Overall, this property falls short of the four-star (and occasionally five-star) service one typically expects from a Hyatt Regency. Maybe your experience will be better than ours--but ours, unfortunately, was not.

Horrible. Very dated and sterile. Valet services stood around doing nothing. No assistance with luggage. Cars were left so drive up was blocked. Check in was slow with not a smile in sight. First room they put us in the toilet was broken. When we asked for an umbrella it seemed like we were requesting the Queen's jewels. No breakfast accommodations other than a pathetic Starbucks. Can't imagine why Hyatt Regency allows their name on this property.

Stayed in this hotel for 3 weeks and everything was wonderful. We were given the corner room so it was spacious. The room was clean, the bed was comfortable, the pillows can be better but the best feature for me was the shower in the bathroom. The water pressure was so strong and the hot/cold works almost immediately as you turn on the shower knob. The cleaning ladies were amazing. They were all smiles and greeted us politely each time. The valet guys were nice too. One thing that the hotel should improve on hence minus 1 star are the FRONT Desk Clerks. They are just always standing there like robots. No smiles, no hello at all which can go a long, long way for guests like us. On our last 2 nights I was surprised to be greeted with a smile and a Hi with a new face. I told my husband I needed to check his name tag. I think his name was "Leopoldo". How I wish this hotel will have more clerks like him making guests feel welcome and at home. The hotel does not offer breakfast but Starbucks and Brown Bag are just on the first floor of the hotel. Other plus, plus, plus that this hotel offer is the FREE water bottle refill service on each floor, a 24-hr. Gym on the second floor and a FREE Laundry area on the 8th. Will gladly stay here again.

Welp...we're not doing that again. Let's start with parking - Difficult to find and difficult to park. Once I drove down two levels, past the completely empty EV stations, I found a spot, and parked. The elevator to the lobby didn't work, so I climbed my way back up the down ramp into oncoming traffic, onto the street, and walked a block in the rain to the lobby to... ...the check in. They couldn't find my reservations. I showed them on my phone, and gave the guy the res #. Still nothing. The gent asked to "have a seat over there" while he scuttled off to the back to troubleshoot. Oh good, I was only driving for four hours...I need a seat. A half an hour later, and Miracle! They found it. They asked for a $100 deposit on a $100 room (which is ridiculous), and I made my way to... ...the room. It was...fine...and I mean that as an insult. It wasn't dirty, but it wasn't fresh, or cool, or well appointed - nor did it come with a "wow" view, or a cute maid. Only fineness... I was thoroughly underwhelmed. I checked out after not having breakfast...because they don't have breakfast, and went to work, then drove back to Philadelphia. I waited a couple days to see if my deposit was refunded. It was not. Instead, they added another $100 fee to my card...on top of the other $100 deposit...on top of the hundo I spent in the first place. I was now up to $300 for a $100 room. We're moving in the wrong direction people. The aftermath. Deposit not refunded. To remedy the problem, I tried to find the number for the actual hotel online, but most google searches reveal "chats" with 3rd party booking agents. It took me an hour to get the right number, and another 42:03 on hold before they were able to even locate my less than a week old reservation. The gent assured me that the reimbursement would be issued in 5-10 business days. Why not just do it now?? I'm still waiting for those 2 bills, but I'm not holding my breath. There are a dozen nice hotels within earshot of the Hyatt Bethesda...so I've learned my lesson...I won't be doing that again

I came for a business travel and meeting. After waiting for 2 1/2 hours, I was checked in (they told me when I arrived that they had no room available as it was 8:30am. This hotel is very outdated, dirty and dusty! From the pics you can see how damaged the bath tub is. I was put in to this double queen instead of my corner king room,because of early check in with a $50 extra charge for early check in! The room is right by the elevator (which they didn't mention). Any other descent hotel would have informed me and not charged me extra to check me in if they have room ready as courtesy for their customer.

Pros: brand name Hyatt Clean hotel Good location CONS: no free parking $26 a day No free breakfast Staff was luke warm friendly

Great location, the hotel is within walking distance of several places to dine. Staff is mediocre, not very friendly or welcoming. I requested robes and slippers twice and never received them. My room was nice though, I had a Terrace Suite. I also noticed there is often a long line at the front desk.

45 min still waiting to check in at midnight then the wrong rooms Then we don't have the room you booked and paid for really losers

I recently stayed at the Hyatt Regency at the Bethesda Metro and was quite pleased. It's clean and, owing to a renovation in 2017, it is not run down and ragged. Hotel staff were courteous; however, they did not answer the phone when I called from my room. This matches a trend I note in several industries whereby customer contact is kept to a minimum. The decor is very nice in the room in which I stayed and this applies to the hotel generally. The clean lines aesthetic will appeal to a wide audience. The King mattress offered good and firm support, but the four pillows were all too soft and not filling their cases. The sink in the bathroom as well as the tub did not drain well. These are minor things in the grand scheme of things, but if anyone is listening and if management is interested in how things can be improved, well these are a few suggestions. The very large television worked well and offered the usual cable channels. The rooms come with a microwave, no refrigerator, and a safe on the shelf in the closet. If the safe door is open and you are about 5'10" and above, you had better be careful not to hit your head on the safe door while accessing your clothes hanging. Otherwise, you will enjoy a peaceful night's rest. It is well colocated with the Bethesda Metro stop, which is a strong point, especially if you are coming into Union Station on Amtrak and your business or purpose is in this part of Maryland. You are half an hour away from Union Station on the Red Line. Simple. If you need to get around, Lyft seemed to be better than Uber. The breakfast voucher is used at the Starbucks accessed from the spacious lobby. This is a very nice hotel and is a fairly good value. Three and a half stars.

Claims easy access to DC area, but elevator to METRO is out of service. Used to have elevator access to METRO. Elevator is boarded up without any indication or notice of reopening. The Hotel website provides no information on how to access METRO, even though it sits atop the Bethesda Metro Station. One has to go outside and find a METRO elevator across the street or around the corner, or else face 2 long sets of stairs. The latter is of course not ADA compliant. There are many hotels that do provide direct access to METRO. The subway itself is fast, clean, safe, and convenient.

Security measures. I was undressed in my room and you all gave another gieat a key to my room. They walked in on me!

I recently stayed at this establishment, which, unfortunately, did not live up to my expectations. Upon arriving, I learned that the primary elevator from the parking garage was out of service. While trying to find another way to the hotel lobby, I ran into an employee that directed me to another elevator, which he informed me closes at 6pm. Thus, you have to use a third elevator - from the ballroom - to get to and from the hotel lobby at all hours of the day. Imagine someone arriving after 6pm, unaware of the maze of elevators one has to navigate to simply check-in, who has to carry/wheel their luggage up the steep parking garage entrance. Said entrance is very narrow, steep, and only designed for cars. Ergo, it's challenging for guests to navigate this parking ramp safely. And Hyatt positions the Regency brand as one of their upscale offerings? For a premium offering, this check-in experience leaves much to be desired. The lobby has a rather sterile, clinical vibe with little to no decor, and a broken escalator (yes, two elevators and an escalator are out of service). Furthermore, the staff uses laptops to check you in, giving off a very amateur hour vibe. It feels more like you're checking into a weekend conference vs. a nice hotel. Upon first walking into my room, I encountered a mysterious blend of odorous scents, indicating that someone had previously smoked in this non-smoking room. While quite spacious, the room was also devoid of decor. There was no character or charm that made it feel welcoming or inviting. It was simply a place to sleep. Hyatt also only cleans your room once every three days. And this is supposed to be an upscale hotel? Additionally, the ballroom space, which you have to travel through each time you make a trip to the parking garage, had a very unpleasant, funky smell that lingered throughout the entire stay. I would have expected the hotel staff to do something about it, but it seemed like they were either unaware or simply did not care. On a positive note, this establishment is conveniently located right next to a metro stop, and the staff was extremely courteous and professional. That said, there are a plethora of hotels, in this area, mere minutes away from the aforementioned metro stop. If you find yourself in this area of Bethesda, I recommend staying elsewhere.

This is an old hotel. It will never feel new and this one doesn't despite being updated fairly recently. Big TV, huge king room with tons of windows overlooking the Children's Museum Courtyard. Very loud HVAC unit that seemed to cycle on and off constantly and very close to the bed so not the most serene sleeping environment. Great bathroom amenities and a very friendly front desk and valet staff. Hey, for $99 bucks a night it was just fine. Can't beat the location Parking on premises and free wifi help as wel

1st day into a terrible stay. First, we walk into a room with a clump of hair on the floor. Gross. They clearly did not vacuum before we arrived. Then, we were awakened by a group of loud students screaming across the open floors without any policing. I called to complain about both issues to no actionable assistance. Won't ever stay here again.

Check-in: thankfully there was no mad rush, or long lines...two guys at the front desk, both masked, looked up my reservation, added a credit card for a $50 deposit for incidentals and voila done. I had Rm 322, which faces the street - front of hotel. Room: upon getting to the room, I noticed it had a little tag that says Clean and Sealed (see pic). However, the room door knobs were dirty with finger prints, tub felt slimey and slippery to touch. The air quality was fine until it was time to go to sleep - during the course of the night it felt like I was suffocating, the AC was on 69° which goes on and off automatically. But it felt like I was breathing in dust; not sure if this has anything to do with the HVAC system, I want to hope they upgraded the air filtration system prior to reopening. Room Service: None, at least not the night I stayed. The person called out. I called Morton's for delivery, they too weren't doing it unless they charged 15% of bill as delivery fee. Parking: there is a parking garage located onsite, which ranges in pricing; after 4PM $8, and $24 for in and out privileges. The elevators are hella old and hotboxes with no A/C. I pressed the button that said Hyatt, which took me up to the ground level and I had to walk around to the front of the hotel entrance. The easiest way was to go to P3, through the glass doors, which brings you into the hotel lower level. Take the elevator up to Lobby, which is the Main Lobby of the hotel. It kind of sucks either way if you have luggage, because they don't have carts on any of the parking levels and you will need to make two or more trips regardless. Overall Cleanliness of Hotel: the lobby is pleasing and the rooms decent. But I just don't feel like it's on Regency standards. Glad it was just one night. A huge must-know, most stores close at 8 PM; Morton's was open until 9 PM. I came with someone who has stayed at this hotel prior to COVID, and according to them the hotel declined immensely. I say at best it's a firm 3 stars, no higher no lower. I would look to stay elsewhere if ever back in the area.

Had a pretty good time during my stay at Hyatt! Our room was clean and the hotel decor looked pretty nice! Loved how the rooms had lots of outlets and plugs. The wifi was intermittently good but not sure if it was because another conference was going on at the same time. Elevators are pretty cool cause its clear so you see yourself ascend/descend but the hotel key cards take a little longer to register so make sure you see the green light before you try pressing your floor buttons. The gym room was also clean and well equip. Seemed like machines were all working and had water both times I was there. Self parking is $24 without in/out benefits with a good amount of parking options on the P3 I believe. Cleaning staff was super nice and smiley! Price performance was great for the weekend we stayed. Location was pretty solid too cause it was walking distance to a lot of restaurants/shops, close to other hotels, and right next to the metro train stop.

We checked in on a Friday for a wedding and @30 min after being in our room a random worker walked in our room. He wasn't housekeeping and there was never an explanation as to the reason why he just walked in. The hotel was informed. I had just gotten out of the shower so l wasn't dressed as he walked in but luckily I was right by the bathroom door so I quickly shut it. My boyfriend was in the room as well thankfully. I didn't sleep well bc of that. Just never felt safe and secure. Yes, I'm aware that we should've put the chain up on the door as soon as we got in but we just got in from a long drive and you just don't expect random workers to pop in for no reason. I'm giving 2 stars bc the shower was amazing otherwise I'd bump it down to 1. Oh and the AC sucked! The room definitely wasn't staying a cool 65. There was no resolution

I was charged $500 for smoking in my room. I don't smoke or vape anything. Also.. housekeeping neglected to clean my room. When called to inform I was told they were gone for the day. I had to ask for towels.

This review is solely for the bar at the Hyatt Regency Bethesda. They have a separate menu for mocktails, and they offer 3 different mocktails. When I arrived, they were closing off the kitchen, but they were able to squeeze a final drink in for me! I ended ordering a creme brûlée as well and a fruit/yogurt spread. Food was delicious. There wasn't really anything special about the mocktail but it was delicious. It has a great environment with the bar and smaller higher tables nearby. There was soft background music. I love how I was able to hear others while enjoying the ambiance! Fantastic place for a short date.

Really enjoyed the stay here on new years. Everything was fine. Will stay there later in the year to explore more of the surrounding area and DC

The hotel's location is great and visually, the lobby and rooms are very attractive. Beyond that, it was terrible. To get from the parking garage to the hotel, you had to walk along the same narrow lane as where cars were entering and exiting because none of the elevators worked. That's dangerous because those lanes are super narrow and tight curves. When we checked in, the staff assured us we would have a cot. When the cot did not arrive, we tried calling the front desk to check. Guess what? The phone in the room does not work. Walk down to the front desk. Still says the cot will be there and yes the phone will work. None of that is true. I called the main hotel number from my cell and was told of course not, no cot for you, we are all out. The beds were mushy and none of the sheets were long enough to be tucked into the side or end of the bed which was super uncomfortable for sleeping. The next morning there were still hotel guests including children wandering up and down those parking lot routes with luggage. I hope I never have to stay in this location again.

I have stayed at this hotel for the last 3 or 4 times for work and each time I have no complaints. I had to stay for a week at a time each time I travel. The Valet and dest workers are so helpful. It is hard to find a place to stay and feel at home, but this place has nailed it! It has a Starbucks attached to the hotel, a high end restart (SO GOOD) and another little lunch.breskfast spot. You can walk to Target near by, many restaurants, and little shops.

Excellent place to rest and pretty close to the train station of Bethesda I love it, I hope to get back soon

You need to understand that this Hyatt is a franchise owned hotel, meaning Hyatt is not running it, and Hyatt can not help you if you have a problem. I stayed there recently and enjoyed myself. I checked out and the bill was correct. Then I got my credit card bill and there was an additional $500 charge put on days after I checked out. I was never notified about it, and only noticed because I reviewed my credit card statement. I called the hotel and they informed me they have a sensor in the room that detected smoking during our stay, and we were fined $500. I assured them that this was a mistake as my wife and I do not smoke, and we certainly would never being that we were sharing the room with our 3 young children. The employees I spoke with said they are not allowed to refund me. I had a lengthy conversation with the general manager, Amit Verma, who simply refused. He said that his technology can't be wrong. I was told if I disagree I could dispute it with my credit card, but they will submit the sensor report, and I will lose the dispute. Next I called Hyatt Customer Care, and they explained all they can do is contact the general manager because it is a franchise run hotel. They reached out and received the same response. Here is a link to someone else who was scammed for $500 in the same fashion: https://www.tripadvisor.co.uk/ShowUserReviews-g41003-d83966-r899151346-Hyatt_Regency_Bethesda-Bethesda_Montgomery_County_Maryland.html I am going to provide some contact info for anyone with a bad experience at this resort to use, but unfortunately, you'll never get your money back. So if you choose to stay here, know that you are risking $500. I recommend the Marriott Bethesda downtown, which is next to this hotel, newer, nicer, has a trendy rooftop bar, and won't scam you for $500. General Manager - Amit Verma - amit.verma@hyatt.com Highgate Management company that manages this location - 800-367-2884 Hyatt Consumer Affairs - 800-323-7249 - consumeraffairs@hyatt.com

i was charged $500. smoking fee. no one in my party smokes let alone inside. no one contacted me after they won't return my call or answer my emails

Please do yourself a favor and do NOT stay at this hotel. If you absolutely have to stay here, please be careful and read this review. The hotel is fine, but be warned that this hotel may use your card to issue fraudulent fees to your card. After staying here for a work event, I received a bill showing no incidental costs - makes sense, as there was no incidental damage. However, a few days later, a $350 charge showed up on my debit card from this hotel. I assumed it must have been an error, so I called the hotel to ask them to reverse it. To my surprise, they informed me that it was intentional and that I was being assessed a "smoking" fee. I explained to the representative that because I am not a smoker, I did not smoke in the room (seems fairly straightforward). She insisted that they had "proof" - I asked her to share it with me, because frankly, there is no possible "proof" they could have for something that didn't happen! She said she would then promptly hung up on me, and unsurprisingly, I have not received any "proof." I did some quick research to see if anyone else had similar experiences, at which point I learned that the Hyatt Regency has past reports of issuing fraudulent smoking fees. Here is a 2010 article in which a different Hyatt Regency issued a "smoking fee" to someone with severe asthma: https://archive.jsonline.com/watchdog/pi/102265774.html. In September 2023, at this Hyatt Regency location, a woman reported that she had been assessed a $350 "smoking fee" for using her hair dryer: https://www.tripadvisor.in/ShowUserReviews-g41003-d83966-r916784021-Hyatt_Regency_Bethesda-Bethesda_Montgomery_County_Maryland.html. If you absolutely have to stay here, be aware of this information and take some steps to protect yourself. This consumerrescue.org article (https://consumerrescue.org/travel-troubles/how-get-hotel-smoking-fee-refunded/) suggests providing a credit card for incidentals, versus a debit card, can help out as credit cards are protected by the Fair Credit Billing Act while debit cards are not (disclaimer that I am not a consumer attorney). More information is available in this consumerrescue.org article too: https://consumerrescue.org/travel-troubles/hotel-hit-me-with-500-in-fake-charges/. If you stay here and are improperly charged for a smoking fee, DO dispute your transaction, but be aware of other resources available to you. There's obviously the Better Business Bureau, but you can also file a complaint with the following government entities: Maryland Attorney General: https://www.marylandattorneygeneral.gov/pages/cpd/complaint.aspx Federal Trade Commission: https://reportfraud.ftc.gov/ It's truly a shame that I even have to write this review, but as of now, the Hyatt Regency Bethesda is refusing to give me my money back or provide the "proof" that they claim they have. I urge you all to use caution with this hotel and this chain so you don't get hit with any fraudulent charges either.

I'm not sure what all the negative reviews were about. I guess people have different experiences. The hotel, lobby, and eating options here are so much better than the other local hotels. The room was nice and quiet and the bed comfortable. Although the parking is a little tricky and confusing, we managed, and it was less expensive per night than the Hilton Garden Inn and possibly other local hotels.

The housecleaning didn't provide coffee so I called them but no answer. Then I called front desk and still no answer. Then I was ignored when I went to front desk by female associate. Hyatt is not the same anymore. was a world class hotel at one point but not Hyatt Regency Bethesda.

Before my trip, I was really looking forward to staying at the Hyatt Regency in Bethesda, MD. I upgraded to a hypoallergenic room with a king bed for me and my wife. I figured, it'd be great for my allergies. As we went to bed after just after midnight, the television set turned on by itself. Unless the previous guests or the cleaning crew set a wake up, neither my wife or I set the wake up mode. Additionally, the remote control was out of reach for me to even accidentally tap it. Then, I started hearing loud thumps from the ceiling and long gushes of water every few minutes throughout the night. I wasn't scared, I just didn't want my wife to be awakes because we had a huge meeting with a local university the next day for our daughter. I didn't sleep a wink that night. In the morning, I went downstairs to inform the front desk of what happened. They didn't confirm if there had been issues with the room, but they said the room was actually scheduled for it's annual maintenance. I asked, "Why would you book us in the room if you knew you had maintenance scheduled?" They never gave me a straight answer. Instead, they wanted to downgrade our room and drop us from the coo floor (same level as our daughter's room). I said, "Absolutely not!" Marcelo, the manager, placed us in a hypoallergenic room in the fourth floor in a smaller bed. He said he'd add some extra points and give us a later check out tine (1pm). I decided to just accept it even though I really wanted a discount or even a free night. I don't care about the extra points. On checkout day, we were locked out of our room two hours earlier. He never extended our stay. We still needed to get our bags. No apologies from him. Also, on the fourth floor, we were next to some guests who kept trying to open the adjoining door. I had hoped the hotel would have moved us back up to our original room. They never did. I have stayed at many hotels and motels the last 60 years and I have never had such poor service or experience as this one at the Hyatt Regency Bethesda. I'm a reasonable person and don't like to cause dis import for anyone. I don't think we're ever staying at the Hyatt Regency ever again. I'll be writing to the corporate office.

Had a pretty nice stay here. Stayed in a king room on the 10th floor with a decent view. The room was mostly quiet and the bed was incredibly comfortable. The bathroom was spacious with great water pressure as well. I docked a star because the parking lot option is indeed disappointing (you have to walk outside to make your way into the hotel and back) and the temperature in the room was too cool. Also, happy hour at the hotel restaurant was delicious but room service fell short. All in all, it was good for a two night stay and I wouldn't hesitate to return if I needed to be in the area again.

We have always stayed at the Hyatt Regency Bethesda, because our kids live nearby. Until now, we have had no real complaints. But...on our last visit we were charged $350 because their new type of smoke detector indicated that - we were 'smoking' in our hotel room -- not once -- but twice! This charge was not attached to the hotel bill when I checked out at the front desk, but was a separate charge on our VISA card, which we did not know about until later, when the monthly statement arrived. I received absolutely no help from the Hyatt Loyalty Program Customer Service, as all they did was to contact the hotel, then repeated to me what the manager (or someone else) at the hotel spit-out! Neither myself, nor my wife, have ever smoked cigarettes, or anything else for that matter - Never -- Ever! My documented medical records, and my 30-year military records, have me listed as a: Non-Smoker! Hyatt refuses to remove the $350 smoking-in-room charge! Wouldn't one think that we would have been notified of this infraction upon check-out? Nope! Oh, I forgot to add that - I have competed in 4-Ironman Triathlons, about 20-Marathons, and was the United States Age Group Stair Racing Champion, not too many years ago. Currently I am a Gravel Bike racer (age-group) and I am scheduled to compete in Gravel Worlds Bike Race in 7-weeks ... so, it is extremely unlikely that I (nor my lovely wife) would be 'lighting-up' in a Bethesda hotel room... You may be interested to know that other Hyatt Regency Bethesda guests, are also upset about this 'Smoking Charge'. These charges have a consistent pattern for this dubious $350 charge: * The guests who were charged this $350, more likely than not - were not smoking! * The $350 charge was never mentioned when checking-out. * The $350 charge was only discovered after receiving the monthly credit card statement. * The manager always sent the same 'cookie-cutter' response to the unhappy overcharged guests. He never has considered that this problem is somewhat consistent... * As far as I can determine, this $350 overcharge situation is only happening at the Hyatt Regency Bethesda. Read below some Trip Advisor reviews from other guests at the Hyatt Regency Bethesda: Watch out for this hotel!! Check your credit card, not your printed bill I stayed here for a conference. Almost 2 weeks after I checked out I noticed this Hyatt was charging me 350.00. When I looked back at my credit card statement, they had overcharged me another 350.00 on the same day I check out and paid my bill. When I tried to call, no one is answering the phone. When I did get a person on the phone they told me I needed to talk to the front desk by pressing "0". There is NO 0 option on the automated menu. I looked online for help, and was only able to pull up my bill. 350.00 was added to my bill 13 days after my stay as a smoking charge. I didn't smoke or use any scented products in my room. Date of stay: June 2023Trip type: Traveled on business BEWARE OF THIS HOTEL AND STAY AWAY Stayed in hotel and everything was great and room was clean until the next day. My husband and I do not smoke but we received a smoking charge from this hotel of $350. The hotel said there is evidence that someone smoked but again my husband and I do not smoke. What I believe is someone went into that room and smoked after we left. I started a dispute on this charge. Whatever you do. Do not book with this hotel or you may get a surprise on your card also of a smoking fee. Date of stay: June 2023

Decided to stay here for a staycation, my bf and I usually stay in silver spring for our staycations but i thought this would be a nice change. The hotel is very clean and modern, all the pictures on yelp are very accurate. The elevators are absolutely beautiful. The price for 2 nights was around 200 dollars which i think is pretty affordable for the area. Parking is a bit expensive at the hotel, I parked at the Waverly garage which is about a 3-4 minute walk away from the hotel. It's about $1/day from Monday-Friday till 10pm and free on the weekend. Check in was at 3pm and I got to the hotel Around 8pm so I only paid about $2 for the whole weekend for parking at the waverly garage. The people af the front desk were very nice and accommodating and answered all my questions. We bought a high rise/high level king room through expedia. We ended up staying on the 9th floor. The room was absolutely beautiful very sleek and modern with a bunch of outlets. Including a a few USB outlets on both sides of the bed. The room comes with a small fridge, small size conditioners and soaps etc., an iron, phone, a safe, alarm clock, a full sized Mirror and a nice sized TV. I'm not sure if I'm the only one that appreciates a full body mirror but a lot of hotels don't have full body mirrors for whatever reason but it was greatly appreciated! The bed was super soft and comfortable. The bathroom was very nice and modern as well. The mirror was lit up nicely with lights and the glass shower was very clean and pretty. I think you can get a microwave if you ask for one. I did ask for one at check in but one was never brought to me. I ended up not needing it so i never called to question it My only complaint was that the walls are very very thin in the hotel, we woke up several times during the night and early in the morning to several loud noises from people leaving their room and just talking in the hallway. Besides that one complaint, our stay was amazing! The hotel is conveniently located within walking distance from several restaurants such as Mon ami Gabi, Ruth Chris, fish taco, five guys, pielogy pizza and several other restaurants. There's also a steakhouse conveniently located in the hotel and a 24 hour gym as well.

As someone who has worked in upper management for Marriott and Hilton and been fortunate to travel to a plethora of brands across many Hospitality companies, I can say unequivocally that my experience at the Hyatt Regency Bethesda has been by far the worst to date. Approximately 24 hours after arriving at the property, my wife and I noticed small bites on our arms that progressively spread across our torso, back, neck and ears. When notifying the front desk, the manager who came over advised the agent who was assisting me to move me to another room. As the agent went to make a selection, I heard the manager say, "No, not that one." At the time I was not sure what that statement was in regard to but after later finding out that another guest attending the same conference as I had already been moved due to suspected bed bugs, I can only assume it was to prevent me from being moved into a room that was already marked to be inspected. In any event, I was given keys to another room. After packing up all of my family's belongings and making the trip over to the new room, we walk in to find that the "new" room reeks of marijuana. The fact that my child is immunocompromised and has respiratory issues, I realize this will not work for us and head to the front desk to request another room. Side note: When someone complains of bed bugs, it is my basic expectation that a member of leadership or an inspector would actually inspect the new room the guest is being moved to, ensuring there are no issues. As someone who works in hospitality, I find this lack of attention to detail egregious showing a clear disregard or lack of policies and procedures to ensure guest satisfaction. With less that 12 hours until check out, the hotel decides to move me to the Presidential Suite which seems odd for two reasons. The first being that I have such a short time remaining at the property. The second and most important being, I have just complained of bed bugs, why would you move someone to your largest room to potentially spread this infestation. Was the pest company called out to inspect the presidential suite as well or just my initial room. Based on the lack of process at this property I would assume the latter. I'd like to delve deeper into the actual interactions with management to give you a better understanding of my frustrations. When initially reporting my claim of bed bugs, the manager did not even bother to come from around the desk to speak with me. I was just handed a card and told to send her an email so she can forward it to the claims department. After not receiving a response or at minimum an acknowledgment of receipt of my email for 4 days, I decided to complete a survey for the property with the feedback that I had not been reached out to. After the property received my survey, I was finally given a response to my email leading me to believe that the claim was just now, 4 days later, being submitted to the claims department and that they would reach out to me within 5-12 business days. I responded back to the email with a question, and again, no response. After 3 weeks (15 business days) pass by with no response I send a follow up email. I then receive a response back from leadership stating that the room was inspected with no sign of bed begs and that they can unequivocally state that the "red spots" on my body did not occur at their hotel. This may be the dismissive approach that this property uses with guests who are not familiar with the hotel processes, but I knew how incredibly disingenuous this was. Bed bugs typically can only survive up to 3 days without feeding. This makes it critically important when the inspection was actually completed. Ironically, when I requested the date that the actual inspection was completed, the hotel told me they could not provide that information. Very alarming. Most pest companies perform the canine inspection, but the efficacy of this method varies widely. So, for a manager to state that I "certainly" did not get bed bug bites at their hotel is irresponsible and insulting. I am well aware that the guest that occupied my room before me could have brought the bed bugs in that bit my family and I close 70+ times. All I was looking for was some empathy for a very unfortunate situation and an apology for a less than stellar experience. Instead, what I received was a dismissive approach and insinuation that I am responsible for the bed bug bites. It's very sad that the property was more concerned about defending itself from a bed bug claim that the actual experience of their guest. Please avoid this property.

They charged me a smoking fee. I have never smoked in my life and had no guests during my stay. When I reached out to the front desk and asked for the associate's name to be able to write my dispute to the bank, I was put on hold and never gotten back.

Had a great experience staying at the Hyatt for work. The first night we were given a King terrace room with a huge terrace that looked out over the back of the property (away from Wisconsin Avenue). The following 3 nights we had a King standard room with a large sitting area with couch, coffee table, chair, and desk. They held our luggage on the second day and delivered it to our new room when it was ready. All we had to do was stop by and pick up our new keys when we returned from our day of exploring. The staff was great and the newly remodeled rooms were nice. The location is very convenient... just steps away from the Metro Red line entrance. Parking is a bit pricey and with the convenience of the Metro it is better to opt out of a rental car, if you can - even if for a few days.

This response from the hotel manager is a canned response that is given to all of the bad reviews for this bogus smoking charge. It stops short of saying that a refund will be given and in fact has not even been offered. My review stands as nothing has changed.

I friggin love it here. I've been here for daaaaays and I had to order new stuff (TP, towels, coffee, etc.) and when I called down to housekeeping, I was greeted by NAME "hello miss Martishius, how was your day today?" (which, by the way, my name happens to be a hard ass name to pronounce) by this sweet ass human named Dylan - it totally surprised me to get such a cheerful greeting and I felt like that was definitely worth noting. Cheers to you Dylan! Love it. Keep the positive energy flowing.

Beautiful place, EXCELLENT customer service. It was 1 AM and the front desk attendant, Naod was above and beyond, going the extra mile to answer all of our questions. He was polite, warm and friendly and made us feel right at home here. He left a real good impression, and if that is the type of person in the front of the house at Hyatt, we will surely be coming back. Five stars, and an A+ for overall experience.

They have a really bad accounting function. I paid Priceline for my reservation. At check out they over charged me. I already paid Priceline $250.00, then the hotel charged me for my stay twice, like an additional $500.00 plus $100.00 in incidentals. I'm saying to myself, "How am I $600.00 in the hole". At check out they gave me the managers number to call and he had his land line as a fax. I'm never, ever, never-ever going back to this hotel. Once they get your account info it almost feels like fraud. The first night I stayed they charged me an additional $110.00 and when I asked them who authorized the charge the front desk said I don't know. I have to call my financial institution and clear all the charges from my account. This place is Trouble-Trouble and it is designed to be that way.

I've stayed here several times, but this is the first time since the remodel. The staff, especially Alex, went above and beyond. The beds are amazing... I slept so well and that's not an easy task when I'm traveling. I do miss having the daily grill right out my door, but having the metro two steps away and the local movie theater is always a plus. Plenty to see and do. Price is more affordable than you would think, and they do price compare. I will not hesitate to stay here again!

I Enjoy the ambience, convenience and general cleanliness. Morton steakhouse is right inside along with a Starbucks. Highly recommend

booked a room at Hyatt Regency for NYE. Did a late eck in - parked at P1. Elevators were of service. Called the hotel- on hold 15 minutes. Couldn't locate stairs- dragged all our bags up the ramp. Talk about putting your safety at risk while drunken drivers ying to exit garage. The entire reason why we got a room to avoid drunken drivers on New Years Eve

This was quite possibly the strangest experience I have ever had at a hotel. I was gifted a gift certificate for a weekend stay after a friend won it at an auction. The certificate had a specific number to call to set the reservation. I made the reservation and the gentleman did say that I must have the original certificate. I had a copy but called back the day before check in. I let him know that I had a copy and was told it was fine. I went to check in around 4pm and had absolutely no problem as I presented my copy of the gift certificate. I was given my room and all was well. Around 6pm I was called and told I needed to produce the original or I would be charged for the stay. I explained the situation and was told that I would get a call back. The call back was to tell me that I would have to pay for the room. I was starting to get annoyed at this point and asked if I could just check out. I was told that I could and that I would still be charged. After going back and forth, I was allowed to check out without paying as all I had done was received a room key and never actually used the room but as a customer service rule, how is this not addressed at check in? I am a local and was not put out by canceling the reservation but again, this was hands down the strangest experience I have ever had at a hotel. The hotel is nice enough but the customer service was something I'd expect from a bad McDonalds. As an update, not only did they end up charging me for the hotel, they added an additional incidentals charge on top of the charge for my check in. I was charged two incidentals and a two night stay for a hotel I never stayed at.

I stayed at the Hyatt Regency this last weekend for work and was thrilled with my experience. Their check in was such a smooth process. I received the email check in, had no wait to get my room key, and the staff were attentive to my needs. The room was incredibly clean, and after just having a rather unpleasant experience at a different hotel, I realized how much I appreciate a hotel that has great attention to every detail. Loved the great lighting in the bathroom and the shower pressure was divine. One of my favorite aspects of the room was the bed. I'm incredibly particular about the bed - it was perfect. The sheets were soft, the pillows were plush, and not a single thought of wondering how many bodies slept in the bed came across my mind [usually this is the first thing I think of...]. The only issue I came across was the hair dryer in my room not working. But after calling the front desk someone came up right away with a replacement for me. I ordered room service from the Grill. The only advice I'd give there is ask for dressing on the side. I ordered a house salad and it was almost soggy by the time I got it from the amount of dressing. It had great flavor, but just too much. Overall, I would absolutely stay at this hotel again and next try out Morton's downstairs!

It's a beautiful building and super convenient - a Metro station is right underneath. The room was in excellent condition. My beef is with the shower - the shower curtain barely comes to the top edge of the tub. This is a Hyatt Regency - please install a shower curtain that actually can hang inside the tub. Geez! We mentioned this at checkout but all we got was a polite smile. I don't think this is an unreasonable request - we aren't talking about Motel 6 here. Oh wait, I have been in Motel 6s and their shower curtains actually fit inside the tub. Rant over.

Terrible stay in just about every way imaginable. Room was dirty, did not have full bedding, hole in barhroom wall, room phone did not work, refrigerator was filthy, room service and breakfast were "temporarily not available", 1 valet guy who could not keep up, had to self part and those elevatora were broken, in order to het to self parking we had to walk through a ballroom full of people hosting a convention to reach parking garage. Front desk help did not seem to care at all. Total train wreck.

Nice, very recently renovated hotel right above the Bethesda Metro stop. Would definitely recommend! Pros: - Very good size room, clean and new-feeling (they did just finish a huge renovation in Feb 2018). Large flat-screen TV, lots of outlets/USB chargers. - Nice KenetMD toiletries (and a complimentary mini tube of toothpaste) - Good mini fridge - Morton's Steakhouse and Starbucks both in the lobby -- and Morton's has a good promotion (3 courses for $40) - Parking is only $12 if you don't leave which seemed like a total bargain. - Professional, friendly staff. - Can pay an extra $10 for a high floor -- which we did (wanted to make sure we had a quiet room), and we ended up on the top floor so felt that was worth it. Cons: - Layout of the hotel is still a little weird -- huge atrium, have to walk outside to get to parking. One of two elevators giving access to parking levels was out of service, and the other was dirty. - Even after their huge interior renovation, bathroom door still runs into the toilet!

I have a guinea pig (his name is Earl) and I take him everywhere. He generally behaves pretty well, but every once and a while he'll push my buttons like nobody else. I had a meeting at this Hyatt about 3 months ago. It was nothing big, I started a sock company a couple years back and lately we've been doing meetings around the world about launching our new line in a to-be-announced department store. So Earl and I are coolin out in the hotel room watching this Spanish documentary about a zebra who speaks ASL. It's a hilarious movie. I get up to go make some popcorn, and when I come back, I realize Earl has got into the sock samples for the meeting the next day. I'm stunned. But I think quick on my feet. Before Earl could do any more damage, I whip out his treats at the speed of light. The smell hits his nose and he freezes in place. He loses all sense of self and hoists his small furry body across the room. He landed right in my palm. I salvaged what I could of the samples. Oh, and by the way - This Hyatt is AWESOME and the meeting went GREAT.