Hyatt Regency Dubai

Our group had booked 10rooms last month to celebrate birthdays. We had a grand time during out stay enjoying all perks included in our package. Ms. Ruth had assisted us so well and I think a night stay won't be enough to fully enjoy everything. Our kids enjoyed their iceskates and swimming moments. A well deserve stay especially for families. Definitely be coming back!🤗

As usual I enjoyed my stay at the Hotel but this time I encountered a raucous bunch of people at breakfast at the Executive Lounge. I hope the management of the hotel can take steps to ensure that there’s decorum when dining at the Lounge. Some people are just too loud for a setting like that.

Last week, I made a booking for two rooms for our corporate guests. Unfortunately, the reservations agent I spoke with was notably rude. When I reminded her that such behaviour is not acceptable in the hospitality industry, she changed her tone, but the damage was done. While the booking was eventually completed, she ended the call abruptly without even the courtesy of asking if I needed further assistance.||On June 7, I sent a follow-up email requesting an amendment to the reservation (an additional two nights for both rooms). As of 1:00 PM on June 9, I had received no response. I attempted to call the hotel several times, but could not reach anyone in Room Reservations. Due to the urgency, I had no choice but to drive from Dubai Marina to the hotel in person.||At the front desk, Mr. Mohaf was helpful and tried to contact the reservations department himself—unsuccessfully, as there was no response from them either. I showed him my email, and the amendment was eventually processed. However, when I asked for a revised confirmation to forward to our corporate guests, Larissa sent a Pro Forma Folio instead. I responded immediately requesting the hotel booking confirmation, but again, received no reply.||I called the hotel again as I need to send the hotel confirmation to the guest however, I got a short email from Binita stating:|"Kindly be informed that your 2 booking is confirmed under confirmation number 5482414, 53722147." Am I going to send this message to our guests????||This message lacks professionalism and is not suitable to forward to corporate guests. It also reflects poorly on your brand and the standards expected from a reputed name like Hyatt.||We were considering entering into a corporate contract with your hotel, as many of our guests prefer staying at this property. However, if this is the level of service we are to expect, we will be forced to reconsider our plans.

I have to say it’s the best hotel I stay here the breakfast lunch dinner from the wonderful staff need to mention mr Afzal mr Mohab Niha and from receptionists to the all the staff so clean and for me the best hotel in dubai I’ve been coming here for many years the chefs the valet parking security spa is wonderful too and Leo the managers are really good stayed all around dubai must bust this hotel also try the grand Hyaat too if you have children make sure you try the ice rink too you will love it don’t forget baskin robins ice cram is great try the woodfire pizza too probaly the best pizza I’ve eaten in dubai until my next stay next month very loads off shops nearby and ent forget good souk too for your shopping once again thanks from all the staff from Hyaat regency I roll be looking forward to coming back my kids didn’t want to leave they love it too till next time thankyou to all the staff again for the 5 star experience I always recieve

Everything is totally amazing and good while we are staying at the property. We enjoyed our stay especially the kids.. Only one thing I am concerned about is when we are requesting for a late check out because we checked in at 4pm but suddenly the reception person told us it's not possible because they are fully booked. But the rest we are happy for everything.

I wanted to cancel my reasevation at last minute after reading some unfavourable reviews. I am so glad I did not. The hotel is actually very nice and I was blown away by the facilities and services. I spent a lot of time in the (free) spa, gym and also enjoyed the massive pool scene. The wifi is perfect even if I had to reconnect a few times due to VPN constraints. The staff made my stay very pleasant - they are so dedicated and service-minded. This hotel will be top of mind on my next visits to Deira area of Dubai.

We had a wonderful stay at the Hyatt Regency! Mr. Rahul at the reception was excellent — he went out of his way to accommodate all our needs and made us feel very welcome. The hotel itself is beautiful and conveniently connected to a mall, which even has a small supermarket. Perfect for anything you might need during your stay. Highly recommended!

I stayed at Hyatt regency about three weeks ago, choosing one of their apartment and I had a very pleasant experience. The apartment was spacious, clean, and well furnished, offering a comfortable and relaxing atmosphere. It had all the necessary amenities for the convenient stay and everything was well maintained.