Hyatt Regency Hakone Resort and Spa

This place was such a mixed bag. For the price I expected so much more. If it was $200 a night there would be no complaints but the cash price was $1.5k the night we were here. We used points but if we didn’t I would be quite disappointed. Although for the same amount of points we used to stay at the park Hyatt Maldives… so there is that. The shuttle was really disappointing. We were not told where it would be so upon arrival at the train station we were running back and forth between exits trying to find it. Turns out it was 20 min late and no one told us. The meeting point is also behind a big statue outside the station. Not sure how we were supposed to know that. Our return shuttle was not booked due to a miscommunication. Due to that all but the first one of the day were full. We had no choice but to take that one back and wait hours at the station for our train with no where to sit. Again for the price this should not have happened. When we checked in we were told our luggage would be brought up right away. After waiting 25min we went back down to grab it as we were trying to change and leave for a few hours. The luggage was left in the middle of the room with a crowd around it. We went to grab it and someone snatched it out of our hands yelling “no no no”… then brought it to our room. Weird interaction. We also weren’t able to use the spa pool. Overall the room is spacious which was a big plus and we had a view of the very tip of mt Fuji. Breakfast was very price for what you got too. For the price I wouldn’t stay again though.

My experience at the Hyatt Regency Hakone Resort and Spa was nothing short of exceptional. From the moment I arrived, I felt welcomed, cared for, and genuinely valued as a guest. The property itself is stunning—peaceful, luxurious, and beautifully integrated into the natural Hakone landscape—but what truly made my stay unforgettable was the extraordinary service. I want to give special recognition to Puja Cheteri, who is an absolute true gem. Her warmth, professionalism, and attention to detail went far beyond what I could have expected. Every interaction with her stood out. She anticipated needs before I even voiced them, offered thoughtful recommendations, and consistently ensured I was comfortable and enjoying my stay. Puja carries herself with grace and genuine kindness, the kind of hospitality that transforms a great hotel into an exceptional one. It’s rare these days to encounter customer service that feels both flawless and sincerely heartfelt, but Puja delivered exactly that. She exemplifies everything that world-class hospitality should be, and the Hyatt Regency Hakone is incredibly fortunate to have her on their team. The onsen, the food, the room, the views—all phenomenal—but it was Puja’s dedication and care that elevated the entire experience. I will absolutely return, and I will be recommending this hotel to friends, family, and colleagues without hesitation. If you’re looking for a relaxing, luxurious, and beautifully hosted getaway, the Hyatt Regency Hakone Resort and Spa is the place—and if you have the privilege of being assisted by Puja Cheteri, you’re in for something truly special.

This hotel provided excellent service even before my arrival with questions regarding pick up from the Odawara train station. This was an excellent amenity, as getting around in a mountainous area made it easily accessible and worry free. The service from the minute we were greeted at the door to check in with the registration person providing information about the area, making sure we had reservations for spa amenities, meals, shuttle to the train station, helping with train timing back to Tokyo, and area shuttles for local touring. Everything and everyone provided us with the greatest respect, right down to the last bow at the train station. ||The rooms were set up to provide a quiet balcony with tea/ coffee service and ours even had a top view of Mt Fuji! ||This hotel may be a little more expensive up front, however the amenities and service more than made up for it. Our stay was so relaxing.

We really enjoyed our stay at Hyatt Regency Hakone. Check-in and check-out were smooth and professional. As a Globalist, I got upgraded to a suite, which was spacious, comfortable, and perfect for a relaxing getaway. We also received a drink voucher each night to use at The Living Room — a great spot to unwind by the fireplace.||Breakfast had a nice mix of Western and Japanese dishes, all fresh and tasty. We had dinner at the restaurant on our first night — the beef was just incredible, and the sushi was very good too. We tried two sake flights; one was excellent, though the local one wasn’t quite to our taste.||The hotel also offers complimentary pick-up and drop-off to both Odawara Station and Gora Station, which makes getting there and around Hakone very convenient.||Overall, it was a great stay — warm service, comfortable room, and delicious food. Definitely a place we’d love to come back to next time we’re in Hakone.

Comfortable large room with a very comfortable mattress! The common areas are also very comfortable. The staff were all very nice and helpful. The free shuttle was a nice surprise and allowed us to easily get to a restaurant for dinner. The kaiseki dinner we had at the hotel was fabulous though and I highly recommend checking it out. One of the best Hyatts I’ve stayed at!

My fiancé and I enjoyed our stay at Hyatt Regency in Hakone. The staff took great care of us - they answered all of our questions at check in. They had a cute note and sweets waiting in the room for his birthday. The room was serene and the view of the mountains was beautiful! We loved the Yukatas provided and even wore them to dinner (I wouldn't recommend wearing them to breakfast we were the only ones who did lol). The "living room" was so relaxing with the wood burning in the middle - we played a game of chess while we drank our welcome drinks. I wish we could've spent more time in the spa - we only spent one night, so they didn't have anymore massage reservations available. We both spent a little bit of time in the onsen and loved it! They have a shuttle to one of the main stops on the Hakone loop and to Odawara Station, but plan ahead for there is set times. Overall, the property and staff were incredible we would highly recommend this hotel as a great place to stay during your time in Hakone!!

An exceptional stay — so peaceful and restorative. The property is tucked into a beautiful, hilly area, perfect for anyone who enjoys a good hike or simply wants to be surrounded by nature. Transport links make it easy to get around, but it still feels wonderfully secluded. The onsen was a highlight, the food was incredible, and the rooms were enormous. Staff were consistently welcoming and attentive. The only thing that would make it truly unbeatable is the addition of a gym.

I used my suit upgrade and chose tatami room. The room was spacious and well equipped but the view is completely blocked. And onsen is old and not well maintained. It has only one big bath not rotenburo nor sauna. Overall the facility doesn't have much places to enjoy such a garden, gym, ...but the shuttle service is pretty good. Breakfast is very good, too.

A much more refined and elevated experience compared to the Western Cuisine Dining Room where the food was quite average for the price point. You do pay elevated hotel dining prices here but it's counter seating with options for the whole family besides the set menu. The set menu includes a generous portion of food and the nigiri quality is solid. Credit card or room charge is accepted. Reservations recommended. Seating is indoor only.

Loved our stay, property is beautiful with spacious rooms stocked with amenities. Large Onsen available with no tattoo restrictions. Nice spa options available; loved the Swedish massage which was much needed after 3 weeks hauling luggage through Japan. Great breakfast selection with cook to order eggs, some Japanese and western options etc. the sushi dinner was incredible! The chef makes it right in front of you as you eat them. Fish was very fresh and flavorful. Staff was attentive and there is a free shuttle to and from the train stations nearby as well as to the Hakone ropeway. If you don't catch the shuttle to the hotel you can take the local bus. The bus stop is about two or three blocks away, you walk downhill to the hotel and they can shuttle you when you leave. Would highly recommend!

We stayed here for 2 nights and wished we had stayed another night or 2 since the journey to Hakone took a while. Since we have globalist status, we opted to stay at the Hyatt Regency Hakone knowing that it wasn't going to be a traditional Ryokan and that they didn't have private onsens. However to make up for it, we decided to splurge a bit and booked the Executive Suite which we were told was the largest room on the property. The room itself is large for Japanese standards. It had a separate living room, separated bedroom, entryway, and a bathroom that had a separate shower/bathtub room the size of a large walk in closet. As with most Japanese hotels I've experienced so far, water pressure in the shower is amazing. In the room there was also a dyson hairdryer, yukata, and slipper for use. There is a public indoor onsen that is separated by gender. Since it was indoor, it got pretty hot fast so we didn't stay that long. The facility itself is nice and we were able to use it without any crowds since we came later in the evening. Instead of showering in my room, I showered there since they had everything you needed. For food, we took advantage of the breakfast that came with the globalist benefit and enjoyed it a lot. There was a good variety of western and Japanese food. You also get a good view and the service is top notch. In the early evenings, they have a free flow that you can opt for. With globalist, this is provided for free and you also get to order one appetizer for free. It can get pretty packed so if you want a good table, I suggest coming earlier. Location wise, it was pretty central to most of the places we wanted to go to and it did help that they had a free shuttle that was able to take us to a few sites such as the open air museum & the gardens. It also takes you to the train station. As with any Japanese hospitality, service here was top notch and they knew who I was in when I checked in. I appreciated the welcome gift in the room. It was a memorable stay.

What a lovely place to spend a few days. Just getting to Hakone is quite a trek, but when staying at the Hyatt Regency Hakone, you will be rewarded with a peaceful, tranquil stay that is every bit with the journey. Upon checking in, the front desk team is so welcoming. On the day we arrived, we got to the hotel early, but they were gracious enough to stow our bags and set us up with a shuttle ride to the nearby Hakone Open Air Museum (an absolute must do). While we're were waiting for the shuttle, we had lunch in the Living Room area, which is a spectacular space centered around a majestic hearth. Lunch and tea service was being served during this time. Once we were checked in, our room was nice and had everything we needed for a restful stay. One of the big draws of this property is the onsen. In your room, you are provided with yukatas to wear and you can even take the little drawstring bag to carry your personal items home with you as a momento. It was fun to get to experience this aspect of Japanese culture. Throughout the property you can see people dressed in their yukatas. The onsen was very relaxing and the facilities were very clean. There was beautiful landscaping to gaze upon and if you have the chance, I would also check it out in the evening hours because the exterior lighting on the landscaping really took the atmosphere to the next level. We also dined on-site both evening in the Dining Room. One night we had the Japanese Dinner service, and the next night we had the Western Dinner service. Both menus were great and the food was fantastic. Also, the Crème Brûlée was THE BEST version of that dish ever. It had a man incredible creaminess to it and had a very pleasant vanilla flavor. Once our stay was at an end, we were able to utilize the hotel shuttle for service to Odawara train station, about 45 minute drive down the mountain. Overall, it was a delightful stay at Hyatt Regency Hakone. The property is beautiful, well situated and has all the amenities to help you navigate the Hakone area and proved a peaceful stay.

What a fantastic hotel located up in the mountains in Hakone. You feel isolated from everything else but the views are great during the day time. If you decide to book here, you have two options. Option 1: Hyatt has a shuttle that runs from Odawara Station (Shinkansen) to their hotel so all you need to do is take call the hotel to reserve your spot. Options 2: Take the Shinkansen or other preferred transit to Odawara, then take the train to Hakone-Yumoto Station all the way to Gora. From Gora Station, walk under the underpass to the other side of the station and look for the shuttle stop with different hotel names. Hyatt is located on the left side once you pass through the tunnel. When I arrived, it was already getting dark and it was actually way too foggy to see anything. Upon entering, you will be treated by their employees and you will notice their top notch hospitality decorum. They took care of me the moment I stepped into that shuttle until the last moment in the room when they gave us the tour of the room. Bummed at first since we were hoping to see the views and also worried the next few days were like this. Luckily, it was bright and sunny the next day for us to take the aerial gondola to the pirate ship. If you have time, try the onsen in the hotel; the men's was quite small but worth a try if you've never experienced it.

We stayed here for 3 nights. Got upgrade to the Mountain View which was nice. The property is cleaned; stocked with nice amenities and most of the staffs were friendly. Love the water machine that you can refill your bottles. The on sen is cleaned and stocked with nice products. My husband and I had massage before the hike to Mt. Fuji summit; I had another treatment after the hike with Ms. Tomoko. She's wonderful. The reason for four stars is the price at the restaurant, pricey. 910 yen plus tax for a glass of coke while you can buy a can for 130 yen at 7-11. I'd stay on this property again but will have dinner off-site.

A wonderful retreat! We stayed for two evenings and enjoyed a huge room with I think two double beds pushed together to act as a king. Awesome. The rooms have a couch, a porch area with coffee/tea station, small table and mini fridge. Bathroom was large . We were given kimonos to wear around the property and to the onsen. We did not try the onsen but did enjoy the nightly happy hour offering free beer, wine and soda. The staff are very welcoming and accommodating. Breakfast was included and had a number of items both western and Japanese. I do wish they had a staircase for guest usage in the hotel section. A single Elevator is the only option and as we were on the second floor we wished we could just walk the stairs rather than wait for the elevator.

Not the best location. No businesses close by and on a steep hill. Must take shuttle down to train station. Very friendly staff. Nice rooms and lounging area. Onsen a bit oppressive for me. Generally lousy food. Very crowded buffet area for breakfast. Had the worst sushi meal of my life.

This resort was gorgeous - top notch. I'm sad I wasn't able to stay longer than one night! I checked in around 4pm after a train ride from Tokyo and taking the long train ride up the mountain with switchbacks and stops at various tiny stations. I had no issues finding my way around the Odawara station and onto the trains to Gora station. Signage was all good. Once I arrived at Gora station I called the front desk for a shuttle pick-up and the van marked Hyatt pulled in front within 5 minutes. The lobby is beautiful - the hotel is on a very small and narrow street but it expansive once you arrive. Staff greeted me warmly, took my bags and opened the lobby door. I was whisked to a desk by a nice Japanese employee who answered tons of questions, provided me with info about the resort and the onsen, and helped make arrangements to purchase a bullet train ticket for me to Kyoto for two days later which I would pick up the following AM at the front desk. He then walked me to my beautiful room with a large bed, a lanai, a beautiful bathroom and a view you would not believe. A welcome note and snack of fresh cherries was waiting for me. I was tired and went down to the lobby briefly to listen to the piano music and have some free drinks offered at dinner. I ordered room service and want to the onsen where a friendly lady gave me some KT tape to cover my tattoos. The onsen is gorgeous and well-appointed with plenty of luxurious bath items inside and a great large hot spring bath once you are all clean. The spa area is nice as well and they have a great gift shop area with tons of beautiful items you can purchase such as chopstick holders, pottery, and wood bowls. I slept soundly and breakfast the next morning in the main restaurant was very good. I asked for the shuttle to take me to the Open Air Museum and it picked me up again for lunch at the hotel (daily pasta special of squid was phenomenal) and again took the shuttle to Gora to visit the lake and Hakone shrine for the day. I stored my bags with the hotel and they brought them to me hours later again at Gora so I could continue to Kyoto. All went smoothly and staff were excellent. I had a lot going on but this hotel made everything seamless. I would not hesitate for even an instant to come back here and hope to come back to Hakone again and spend a few restful days at this beautiful spot. Thank you for everything! Staff were tops!

What a great surprise Hakone ended up being. We did not know what to expect when we planned 3 nights in Hakone. It ended up being a relaxing time in the mountains breathing all that fresh air. The Hyatt Regency Resort and Spa is nestled up in Gora. We were fortunate with the weather and able to see Mt Fuji. The hotel is conveniently located close (10mins by car) in between Gora and the Sounzan station. Additionally if you purchase the all day pass you can walk 10 mins to the Kami Gora Station and catch the cable car as well. From Sounzan station you can catch the Hakone Ropeway to all the recommended sites. The rooms are spacious and very clean. We did not use the showers much since they have an awesome Onsen that is open 6am-12 midnight. Just bear in mind that you must comply with the Onsen rules, Full Monty only. The staff at the resort are excellent especially Mr Konoshi who manages the breakfast restaurant as well as the happy hour from 4pm-7pm. A great selection of complimentary drinks at Happy Hour everyday. Ms Katsumoto did a great job of checking us in and coincidentally also checked us out. Breakfast starts at 7am, free shuttle bus to Gora and Sounzan Station starts at 10am. If you are planning a trip to Hakone definitely consider the Hyatt Regency Resort and SPA.

This resort is a quiet, tucked away retreat compared to the busy Tokyo streets. A 30-40 minute van ride from Odawara station that may be rough on your stomach with all the twists and turns. It's a nice hotel, but it's not a 5 star resort. The price doesn't match the experience. Same thing can be said about the food. It's good, but not amazing. When you pay more for a hotel, you expect more. If the weather had been better, I may have had a different experience since the views are supposed to be amazing. With that said, the interior of the hotel and the service doesn't hold a candle to the Ritz Carlton in Kyoto. On the bright side, I was impressed with the onsen. It was nice and relaxing.

We stayed here for two nights at the beginning of November and I absolutely loved it. The hotel offers a free ride from the JR station which is a 45-55 minute ride from the coast and up in to The Valley where the hotel entrance is receded back from the road and behind rows of trees. Note that the shuttle has limited seating, so book in advance. Once you arrive at the hotel, the aromatherapy and people dressed in hukatas around the fireplace in the middle of the living room immediately sets a slower and more relaxed ambiance. Instantly you take a deep breath and your mind is at ease. The reception desk for check in is just a couple of stand alone desks. There's no fuss or transactional feeling, just a sense of coming home and having someone make sure you have all your belongings and get to your bed. I recommend calling reception to request some extra bath salts for extended stays in the tub. Trust me, you'll use it. They also have a curling iron and face steamer and yoga mat that I borrowed. I spent every morning and an evening on the lanai practicing yoga. Then I'd have a cup of the wonderful green tea they provide and sit back and enjoy views of The Valley, just taking in the ambiance of clean air, clear skies, the sun moving across The Valley floor. It's resets your clock when you can see the sun move so intentionally and slowly across The Valley all morning. Everything just seems to slow and simmer and marinade longer. I adored this hotel. The staff is also EXCEPTIONAL. They ran out of a house wine during happy hour and the manager upgraded the wine. No questions asked, he offered a 2012 Chamonix red that my husband absolutely enjoyed to the very last gargle. No detail was too small for their attention, but at the same time it never felt overbearing. It's a tricky line between care and overbearing, but the management team here walks it perfectly.

This place was amazing not only because of it's location and serenity, but also due to the great staff that is working there. The one I was very impressed with is Suzuki-san, the Event Planning & Service Manager who seemed to be everywhere at all times! I'll not be surprised to see Suzuki-san go very far within the Hyatt organization.

The hotel is the best in the area by a large margin. The front desk manager Who worked at large hotels in Vegas is welcoming and accommodating. He has excellent recommendations and is very attentive to having the room right. The hotel staff is all good but Miyagawa San is the go to guy for service and tips to enjoy all of Hakone.

Excellent hotel. Loved the in room patio overlooking the mountains and the onsen was perfect for a first timer as it was generally empty and not intimidating. Pros: Spectacular rooms, free shuttle to Odawara station, free morning and afternoon happy hours, excellent onsen. Excellent staff as well. Cons: Very remote, which is also a pro in some respects, but getting to the hotel is a pain and you are also limited to onsite dining for the most part.

Superb staff, peaceful spacious room with glorious mountainside views, and a 3 hour fireside free happy hour?? I didn't even get to the Onsen yet..very relaxing and classic onsen experience- only improvements would be to actually have the onsen outside, and to possibly have private onsen areas, but overall it was quite lovely. Breakfast was quite varied and sure to please just about any palate.

Beautiful rooms and great service. Housekeeping provided prompt service when requested and even hung up our coats while we were out. They provide plenty free water. The in house restaurants are expensive but there are more affordable options nearby. The reason to come here is the onsen. Large, luxurious public bath with mineral water is a great way to relax after sightseeing all day. Separate baths for men and women mean you can bathe naked. Steamy room makes it feel a little like a sauna, too. Very therapeutic and helps you sleep better, in my opinion. Not too crowded when I went in January.

This hotel is gorgeous and the area is beyond beautiful. But the most defining feature of our stay was the unbelievable care and attention given by the Event Manager Suzuki. We've stayed at a number of high end hotels and all of them have incredible service, but Suzuki was a level of his own. It was like he was everywhere. He managed every detail of our stay to perfection. And I mean EVERY detail. I can say confidently that the service he provided was the best service I have ever had in my life. Highly recommend both this hotel and the Hakone area in general.

The Hyatt Regency Hakone is quite possibly one of the most expensive and fancy hotels in the entire Hakone Onsen (hotsprings) area. And that's not without reason. I have seen Hyatt guests compare it to a Park Hyatt, the top end of the Hyatt brand. I might compare it more to an upscale Embassy Suites thanks to the unlimited drinks. Here's some reasons the Hyatt gets five stars: First, they walked us to our room and explained everything - which was helpful, considering the air conditioner/heater was entirely in Japanese, and they made sure we had Yukatas that were the right size, bringing us a couple larges (two smalls and a medium for some Americans? haha.) Second, the hotel has it's very own Onsen/hotsprings - it really feels more like a fancy swimming-pool size bathtub. No view though, only the side of the other building. The water was very nice, unfortunately it didn't seem very frothy or sulfuric (I was hoping for more of the 'natural mountain water' experience, but it seems relatively filtered here, which is probably better for most people as sulfur water smells awful). Third, they've been great on service. While everything is pricey ($13 for french onion gratin soup, possibly the cheapest thing on the menu), they brought a second bowl for us to share. However there are free drinks, both alcoholic and non, from 4pm-7pm. I recommend trying to find an off season or special discount. This hotel only has 80 rooms - all 3-4 times larger than typical hotel rooms in asia - and if it's during the busier season you might have trouble finding one for a reasonable price. We paid in Hyatt points (25k per night), but the rack rate was around 30,000 yen or $300. The only negatives are the price - sometimes it's almost impossible to get a deal here. There has to be some time of year where they're more desperate for business, and I hope they start to recognize that and do something about it. We managed to get Odakyu Train tickets + Yunnesun hotsprings admission for $40/person (normally $40 for the train and $40 more for the hotsprings), so maybe they could partner with Odakyu the same way. A sweet weekend getaway in Japan for $300 for 2-3 people for 2 nights would be a pretty nice deal, but it hasn't happened yet. Expect things to be a bit pricey (though perhaps not unusual if you're used to fancy). Steak Frites were 3700yen and a cheese plate with fruits was 2600yen. But the soups were 1000 and 1300yen. The only downside to this hotel is there's nothing in the immediate vicinity. Take a 1000yen ($10) taxi to anywhere in Hakone though.

This hotel was our favorite during our japan trip. It's a little out of the way and they don't have onsens in the rooms but they do have communal onsens. We loved our room because it was huge and so relaxing. Originally we wanted to explore the town more and hike but because of the rain, we stayed in the whole time and do not regret it. They also have cute robes and slippers you can wear around the hotel and in your room, which made our stay even more relaxing. We had dinner at the western restaurant and it was also really good. Overall, amazing hotel with amazing hospitality. We really wished we would have booked more nights here!

This hotel is absolutely flawless. It's also an incredible value relative to the prices of 5-star ryokan in the Hakone region or other 5-star hotels in Japan. 1) Hyatt Regency branding doesn't do this place justice. The service and quality of the facility is more in line with a 5-star Park Hyatt, Ritz-Carlton, Four Seasons, etc. It just has more of a minimal/modern atmosphere than most hotels in that price tier. 2) This can be an "easier" choice for westerners from a logistical standpoint. With a multilingual staff and more western-friendly facility, it can be easier to navigate the region with help for reservations and transportation. Being an American hotel, you have a bit of a more familiar environment to come back to each evening. The rooms are enormous (especially for Japan), with large enclosed terraces and western furniture. The staff's English is exceptional, with many of them having studied in the US and Canada, and they were incredibly helpful at every turn. You will need to take taxis everywhere, but the hotel can arrange them quickly and easily, both from the hotel or another pickup location via phone. 3) I got the best massage of my life on the night of my arrival, so I went back for another massage every day. Miss Ogawa is a true professional, and she worked out months of neck tension in a matter of days--so seek her out if you visit. The services in the spa are very reasonable in price, especially compared to the spas at peer hotels in Tokyo. It was only around $135 USD for an hour massage, given the favorable exchange rate. 4) This is the best of both worlds when it comes to having large-hotel amenities, but a small and uncrowded feel. The hotel isn't especially large, so the common areas never feel crowded. The spa was very private. 5) If there's anything I would change, it would be to eliminate the "free drink happy hour" that's held in the lower level lobby each day. This seems very downscale and cheesy, and seemed to draw out the loud-Americans-with-frequent-flier-miles crowd.