Eric L.
Yelp
Saturday morning, typically busy at this local deli and neighborhood, full staff filling orders. Me " everything bagel toasted with lox, capers, onion, cucumbers, thank you." Gruff guy "can't do capers without giving you a platter." Me, confused, have placed this order for 30 years from NYC to Palo Alto to Boston to Bryn Mawr - not unusual order I don't think until today. I see manager/owner, "to clarify, I just want a bagel sandwich with lox, capers, onion, cucumbers. What is the platter? I just want a sandwich." Manager, "yes, this is what you want." Ok so the platter comes and it is a large platter in a box with the bagel wrapped separately - not at all what I ordered. Young lady "let me fix that for you." Very kind. Get home to hopefully enjoy this sandwich, not so fast, it has lox, tomatoes, lettuce, lemon, cream cheese, onions. no cucumbers, no capers. I can't have dairy, so the cream cheese leaking out everywhere - sandwich goes into the trash. By the way, this was a $21 sandwich/platter they charged me for.
Sadly while I live 2 blocks away, this was my first and last trip to this establishment.
I also sign the order for catering from Hymie from my company. I will be asking my admin to cater from elsewhere, if they can't even get a sandwich order right, I don't want them to have our weekly commercial business. Apparent Hymie wants you to have your sandwich the way they want to make it for you, not how you order.