Igourmet

I have orders from gourmet in the past and had no issues. This year, I placed an order for a gift on 12/6. Was notified that it would be delivered on 12/20, pretty slow for a $30 delivery fee on a $129 item. Then notified it would be delivered on 12/ 24. Got another notification it would be 12/25. Was finally delivered on 12/26. Will not be ordering from this company again.

This shop has the largest selection of cheeses, however, at most times 33% - 25% are out of stock or no longer sold, but this is not disclosed. Further, they are the highest priced cheeses, and a ridiculous charge for shipping. The cheeses, when available, are good if you don't mind paying and arm and a leg for both the item and shipping. Customer service is also wanting.

Igourmet was sold recently and it’s obviously NOT the same company. I’m so angry I could scream. I want to know why I spent all that time on the phone with a customer service representative, who assured me that my order would be shipped on the CORRECT date because your new updated website has many bugs in it that I am receiving half of my order today weeks ahead of time? You can’t guarantee that those items are going to be fresh by the time October 7 rolls around and the other thing is you didn’t even keep them cold reaching me. Everything was warm including what we’re supposed to be ice packs. Does today LOOK like October 7??? They owe me replacements on the correct shipping date. And immediate refunds if items are out of stock. They charge a fortune now for shipping and they can’t even get things here cold or even chill to the touch. Seriously they DID NOT even get things here OVERNIGHT or the cold packs would still have some substance to them and actually be cold or chilly. Extreme perishables arrived warm. What a mess. And the joke Is on me for spending money with your company. It’s not the same company obviously. Until now I had been a happy customer for years.

I got a box from my brother and sister-in-law, unfortunately the cheese was expired! Call customer service and you have to leave message waited 24 hours before a response. They did send another box but one of the cheeses is expired!! When dealing with perishable food there needs to be quality control! Would never order from them!

DO NOT recommend! This service is horrible. I do not recommend especially if ordering as a gift where the timing of delivery is important. I ordered multiple baskets for Christmas on December 3rd. Only one was delivered on time. I even followed up and I was repeatedly told delivery would be before Christmas. I receive an email on December 26 that delivery would be on the 27 or 28. No apology! No explanation! They have lost my business for good.

Terrible. Especially the guy Jason Gibbs that looks like He's on steroids...he is also a drug addict and he works obviously for I gourmet. Not only that he does he owe me money for services rendered and is extremely abusive. And does not pay his bills obviously since I was promised $250 and given $120 dollars because mr Gibbs said he couldnt get to the results he thought he should have and so he refused to pay me. If he has some kind of problem that's not my fault. I performed my duties it's not my fault he has issues with his own personal problems, probably from the steroids. He had syringes in his bathroom and he offered me oxy and I said no....their cheese is not stored properly.and Jason Gibbs refused to pay $170 I was owed for an appointment with me at his house in West Pittston. He had no right to drug me saying it's Tylenol pm and it knocked me out cold until this morning but I'm sure I'll be back to sleep after I'm done making this complaint because I still feel like I was roofied. Jason Gibbs is a predator who takes advantage of people's struggles then rips them off. I'm sure I'm not the only one He's done this to before I can tell, and even asked me to go to Chicago with him but if I hear from him again I'll get law enforcement involved. He roofied me and when I woke up to use the bathroom I was confused from not being familiar with his apt in West Pittston. I fell several times and he just kept screaming at me get up leave. He almost wouldn't even let me have my shoes. Wouldn't let me find my expensive earrings and said he'd mail it to me. He gave me whatever had me so messed up cause I brought no meds and don't do drugs. I was only supposed to be there an hour then he freaks out cause I couldn't find the bathroom after being roofied and had no clue where I was...

Unfortunately zero stars isn't an option. I placed an order on December 16th with express shipping to be here in time for Christmas. They generated a label on December 23rd and assured me it would deliver Saturday December 24th, but didn't bother to actually ship it. FedEx never scanned it. After issuing a complaint demanding a refund or I would dispute the charge, they refunded me and apologized for running my Christmas macaroni and cheese recipe. Thank got they feel bad for being so incompetent they can't ship an order in over a week. Literally use any other site before buying from these people.

I placed an order on November 24 to be delivered Dec. 16 (they offer delayed delivery). Paid in advance. On the expected day of delivery I still hadn't received a shipping notice. I call and there is only a recording saying all agents are busy and to try the live chat on the website. I try that, no agent is available. I email and get a form response. Back to the live chat. Despite ordering *well* in advance, they "expect" my order will arrive by 12/24 but no guarantee. I ask for a refund. I am told the request needs to be approved and it'll take several business days. Would not recommend given poor service and lack of proactive communication regarding delays.