IHOP

The atmosphere was quiet and not crowded which was surprising for a weekend. Order the sirloin tips,which were flavorful but it was cold and chewy. The pancakes were definitely delicious. The service was great.

I wish I could leave less than 1 star! My order was placed on the app when there were 0 customers. I asked for no bacon, but they put bacon in the crepes. I order a fisherman's platter and the fish were burned…. probably why I had to wait several minutes past the pick up time on the app. I tried to call the store but the number doesn’t work. This location is the worst IHOP that I’ve been to. They have better service in the East and that says a lot. Just shut it down.

Food was great. Customer service was amazing. Came into town for the strawberry festival and the French Quarter festival server and cook have amazing customer service skills makes you feel at home. Food is delicious.

1st at this location, in town for a biker convention. Clean but short staff so the the lady manager on duty took great care of us. And we were a demanding. The servers were moving quickly to help customers. Awesome job.

DO NOT EAT HERE! Went on a Sunday morning, around 9:15am, ended up needing to walk out at 10:15 because our server got hostile when we asked for utensils, saying I had an attitude while asking. After apologizing to her and telling her I didn't mean to be rude I could hear her still yelling about me in the kitchen so we decided to take our 3 kids and leave before it escalated anymore. It is worth noting that when I was apologizing and the server was still aggravated, the manager walked away. Also, this was all after receiving 2 incorrect orders, one plate of cold food, and not receiving the last plate yet at all after 45 minutes of waiting while there were only 2 other tables. Several other customers were apologetic and sympathetic to us as we left and a couple of parties left as well as we were walking out. I definitely do not recommend this location.

No soda, no waffles, no silverware… if we hadn’t just gotten off a long plane ride we would have left a long time ago. Store #3662 manager explained that they have been very busy. A customer behind us heard the conversation and inquired about them having staff members because her order was not taken. I don’t want to sound like the complaints department but this ihop experience is seriously lacking.

Didn't get to eat. "short staffed." 20 min plus wait to be seated in a restaurant with less than 6 tables occupied, then way for food. IHOP is just not that good.

Customer service is ever horrible. Very rude to us while place our order. Will not be visiting this location ever again cause this ridiculous . Please train your employees to have better attitude thanks

Stacy, the manager, is the reason for the 5 star review! When we arrived, there was only Stacy, a cook and a young man cleaning, etc. Despite handling front of the house alone, Stacy kept a calm demeanor and remained upbeat and friendly. The wait for the food was not too long even with the limited staff and kudos to the cook because the food was good! This is two days after carnival and the menu was limited, but we were able to find a meal we enjoyed. I hope management is reading this review because if Stacy was my employee, I'd do whatever I need to do to keep her!!! Thank you, Stacy

I went this morning at 7:30, the joint was completely empty, no person there to greet me. I waited, wondering if they were opened, finally a lady came out, and asked if I was picking up, I answered no, that I wanted to eat. She looked disappointed that I was there. She then said "wait up front next time" I just left. I can see why the place is deserted. I hope they close soon. They aren't open 24 hrs either. Good.

Very bad service, poor attention and an endless number of bad and negative things. I was waiting for more than 15 minutes for someone to refill my glass of water and the food arrived cold. Very bad service in general.

First time at this particular location and I was pleasantly surprised with the service. Considering the amount of negative reviews, I pondered coming but I'm glad I did. As with most restaurants these days, they were understaffed, but the two ladies working were fast, efficient and somewhat friendly. Not long after placing our order, our food came out hot, fresh and pretty appealing. As always, I ordered the chicken fajita omelette and it was delish! My hubby got the Colorado omelette, (as usual). I know, I know...we need to get more adventurous with menu their offerings. Perhaps one day. Suffice it to say, I couldn't find anything negative to say about this visit. They practiced social distancing, staff and patrons wore masks, they have hand sanitizer at the front door and the place was clean. I'd certainly return and recommend others to give them another chance.

I'm not sure why this location gets such bad reviews. It's a head scratcher. So, we decided to do something different this year and treated the kids to Christmas Day brunch. My wife and I ordered the breakfast sampler and the kids had chicken tenders. My sampler was bomb and such a great value. I had blueberry pancakes filled with blueberries, topped with blueberries and whipped cream, and drizzled in blueberry syrup. Oh yeah!! It had 4 tasty strips of bacon, 2 delicious sausage links, a serving of crispy, well seasoned hash browns and 2 scrambled eggs, which were on the overcooked side. I could excuse the eggs because everything else was on point. I don't even want to think about the calories, though. I'm sure I used all of my calories for the day on this one meal. My favorite drink--Arnold Palmer/Teamonade/Half Tea Half Lemonade--was also delicious. The perfect ratio of sweet tea and lemonade. Our server Michael was on his game. He was great. He was funny, personable, fast and made great recommendations. He even comped our drinks as a Christmas gift. It's the kind of service that turns you into a loyal customer. Thanks Michael! The restaurant was very clean, quiet, and not crowded. It's a pleasure to eat out and we are grateful to be in a position to support the community.

Lance White was amazing!!! As soon as we entered, he greeted us with the biggest smile and unmatched energy from the host stand. It was apparent that he was taking care of the front, pickup orders, and he was serving tables--he did it all so efficiently with great work flow. Absolutely the best customer service and best IHOP employee my entire family ever had the pleasure of meeting! You could see he made other customers smile just as much as us. Most employees at every location we've been to put in minimal effort and act as if they dislike their jobs, but not Lance! Seriously, one could not wish for a better employee, please give this wonderful man a raise! The pure joy he spread to us is something we will never forget.

The rude manager at the front need to be fired. The food was very gross and disgusting. Do not waste you time here.

This has got to be the worst ran IHOP I have ever seen. Over an hour and a half to get pancakes eggs and bacon and by the time you get it, it's already cold.

The worst service I've ever been given in my life, the waitress was rude and in a bad mood, we asked for one thing and she brought us another. Finally the change but the attitude was horrible I wouldn't go back in my life

This location can use some TLC! It's looking run down from over grown landscaping to broken booths and bathroom fixtures in the interior and the place was a bit stuffy..like the Ac may have just been turned on. Sever was super friendly and sweet--we liked her. Food was actually pretty good and hit the spot. Not sure where management was but some of the staff was huddle in the back of the dinning room..carrying on, and one cook was even vaping. Not cool but it is hot outside! Good food, and friendly staff--but the restaurant itself failed!

Our server was definitely high lol. I don't mind that as long as you're getting the job done. He wasn't. Got all the orders wrong, the ticket was wrong, extra things we didn't order- it was a mess! No wonder they only have 2 stars and we won't be coming back. It's unfortunate bc we used to come here all the time when it was better..

This place is always a mess! Disorganized and staff does not care If it was not really close to my house I would avoid it like the Covid-19.. One star is to much for this place There no option for half a star.

Great service!! It was so good pancakes were the best the omelette was good also. My waitress was very nice and attentive. Great dine in experience I'll definitely be back

The food was cold not put together and we ordered food and drinks for 5 people and we got one sandwich and no drinks. The door dash guy set it on the porch and walked away when we said something to him he said thats all they gave me and walked away. So not only does ihop suck in this area but the the 2 door dash people suck around here. If you look at my previous reviews you will see I post this with a heavy heart I don't like to give bad reviews!

Horrible service. I deliver and I would never come into this place on my own volition. I am almost never greeted when I walk in and everytime the transgender works (I have no ill feelings towards anyone) there is always drama. Fussing with customers, going outside to smoke cigarettes, completely ignoring people who walk in. It's like the staff just does whatever whenever. do not go here lol. Go to a Waffle House or something.

The worst service and food. I had the Salmon with broccoli, the broccoli looked old and was very cold. My son had French toast that was not cooked correct, it was still runny from the egg. We were the only people there and the service was still horrible, 5 to 6 employees sat at a table and talked. Our waiter was smoking a vape in the kitchen and blew the smoke on the counter where the food is chopped. Very unprofessional.

I forgot to update, but the manager did call me and said they would do a free meal for us if we came in. I didn't end up going in but it was nice of her to call.

The IHOP on Carrollton never disappoints. The service is A1 and the food is hot and fresh. I love coming on Saturday. The restaurant is always clean and the turnover is great, so you're never waiting for more than 5 minutes.

Oh wow... Where do I begin? I think this might be my lowest star review to date, but I see it's their average, so I'll rid myself of guilt off the bat. I'll start off by saying that I know IHOP isn't fine dining so I wasn't expecting much to begin with. I came here because my son was begging to know what this 24 hour breakfast chain was about. I was perfectly cool with not leaving a review until my experience became hilariously dysfunctional. 1st, there was a 10 min wait at the "Wait to be seated" hostess stand with no hostess or waitress in sight. (The place was virtually empty.) After we were greeted by a random restaurant employee, we were told to wait for a waitress to seat us. Another five minutes rolled by, and we were still waiting on someone to seat us. In a situation like this, you would expect a restaurant to be pretty bustling, but there was only one table occupied in the entire restaurant, and most of the employees in the place were sitting around at empty tables. The waitress was very friendly, but she seemed to struggle with the basics of waitressing. We were a party of four, yet there were only two placesettings and one menu presented. I realized it was going to be a challenge for her, so I tried to keep things as simple as possible. The food was orderedand I asked for a couple of things like extra napkins, hot sauce, and two extra forks for the other people dining at our table. Each time the waitress brought back an item, she left off everything else so she had to keep making trips to the kitchen. I actually felt bad for her because I was trying to make it easy for her. I kept subtly reminding her of the next item, and it became pretty obvious that she was a "one task at a time" kind of lady. Fast forward to the food... About 20 minutes after we ordered, I was told that my main item was not available. After re-ordering my food, our items started randomly arriving, in no particular order. That was no big deal, because we were still waiting on forks anyway. The food was what you would expect; not that great, but decent. My bacon was a little gross, and had that musty taste of old bacon left out all day. Coffee was plentiful... I like the fact that I had a big pot of coffee, even if it was weak and the color of tea. It is IHOP after all, right? Like I mentioned earlier, I wasn't expecting much out of this food chain so I was prepared to just keep quiet. The dysfunction actually made for an entertaining dining experience for me and my kid. He couldn't believe how much they were struggling, considering we were the only ones dining at one point. It seemed like everything that could go wrong,did go wrong, which made for an ironically hilarious experience. It wasn't until after our meal that I had enough. What could actually go wrong now? A hair in the toddler's mac & cheese, of course! That's where I draw the line. Fun over. I sternly explained to my 13-year-old, that we would not be coming back here. To my surprise, he exclaimed, "Mom, it's ok and I understand. If they can't get it together for one table, can you imagine how crazy this place is when it's busy?" I would be shocked if the IHOP lasted as long as the shortest lived business venture that ever lived in the Midcity. I'd feel bad if this was a local business, but I think they will survive in general, making sure that people all over this great country know what it's like to enjoy a mediocre pancake.

Where do I start.. Customer service was nice but this IHOP smelled like beer. I ordered the breakfast Sampler and biscuits & gray.. The gray looked like clay it was cold and presented in a paper cup. My breakfast sampler was a sad case. Hash brown was not fresh my eggs were hard.. My waiter said the cook has been putting out bad food all morning..WOW!! No wonder why the restaurant was empty.. Please don't go to this IHOP.. EVER!!!

No comment other than bad service bad food bad ambience. Steer clear. Avoid unless you have no choice.

This is an Awesome place to eat! Service is amazing and food is hot and great. Ask for Za'Mari when you get there.

I will definitely be calling corporate because why promote online and the door that you are open 24 hours & then tell people they can only order on the app. Unacceptable

This place was terrible! They ran out of milk, cream,French fries, lemonade macaroni and cheese pretty much everything we ordered they didn't have. We waited over an hour just to get drinks and then food came out at random. They charged full price for everything and on top of that they added a 15 percent gratuity ! Do not recommend eating here.

Worst restaurant in New Orleans. Only went there because my child begged to go. We usually would hit up Ihop on road trips, BUT NEVER AGAIN. 1) dirty 2) DIRTY 3) food tasted HORRIBLE, I mean BAD. 4) took one bite from the omelet and told the server that we didn't want to eat it because the taste was off. SHE didn't take it off of the bill. When we requested that she took it off she went to talk to the manager. The manager came up to our table and super aggressively accused my husband of eating half of the omelet and trying to get a refund for it. We told him that the server could vouch that it was in tact and we had not eaten it. He then informed us that the server was the one who told him that 1/2 had been eaten, a blatant lie. We then told him to go check the trash! So, not only had the server been terrible at her job SHE LIED. Not to mention how super aggressive the manager was towards us! We will never go to another iHop IN OUR LIVES. Your crappy service only was topped by your disgusting food.

The customer service was excellent. My food was good. I did have to send the pancakes back because they wasn't hot enough but when they came back with the other pancakes, it was delicious. The server was very polite and on everything. Listen to me when you go to that IHOP ask for cheewe

This place is AWFUL. I came here to eat. and they have yet to serve my friend and my food took forever to come. never again. fat chance.

I have a gluten intolerance and ordered gluten free pancakes. I was given regular pancakes (not gluten free) and had a severe reaction.

Had a taste for an omelette so I said hell why not? I call the order in, and go to pick it up and she told my total was $13. A little more than usual but I wanted to see what was to it. I ordered the bacon temptation and a side of hash brows with cheese. They told me it was $1.25 for one piece of cheese (which is absurd). Then the lady took forever giving me my change and kept starting at me hoping I didn't ask for it back. The food turned out to be decent nothing special. , hashbrowns damn near burnt and the omelette cold. Probably won't visit this dump again unless I'm desperate

I waited 10 minutes to be greeted at this location when no one else was in line and they had open tables. After placing my order, I waited 20mins to be told they were out of mozzarella sticks (which was the appetizer I ordered)-- at which point it was too late to place another app order). 35 minutes passed before my food was received. Then, the meal was incorrect. Our waiter was sweet and attentive but it seemed like a general shit show.

The food was good. I just hope the kitchen doesn't look like the restroom. Didn't see the restroom until leaving

I would give it no stars if I could. Service was awful. Everything was slow. A customer was waiting for a take out order way before we arrived and stormed out when her food was extremely late and incorrect. . 2 of the people at my table didn't even get the pancakes that came with their meal. All of our orders were incorrect. Completely unacceptable. The sliders in photo were the only acceptable item we were given. It was a very unpleasant experience and I will not be returning.

The worst service I have ever had, the staff is rude and obviously don't care about the guests. This was my second and last visit to this location. We had an awesome experience at the location off of Clearview!

came in as a dasher picking up an order, they said to call but to my surprise no one picked up...walking in the establishment there was only one server which was heavily occupied with 6 tables. currently i believe to see what is the order and i might just take it myself so i can go but the service here is questionable and whoever is the manager has some work to do

This is the worst IHOP I have went to the woman that work there and bring the fruit to you didn't bring me the receipt and she said it was $65 and I told her to bring me the receipt and it was $50 so she's trying to jack me the bathrooms were nasty they had poop everywhere this is the worst I have I have wind to the people that supposed to be in the kitchen they are outside smoking weed and walking by the tables this is the worst

To start we ordered drinks. 3 Dr Peppers and one Diet Pepsi, we actually got 3 pepsi and one diet Dr Pepper. Then our waitress brought one plate at a time about 5 minutes apart and only brought part of each order. My son n law was finished eating before he even got his toast. His mother got scrambled eggs instead of the fried ones she ordered. My daughters food was bad enough she didn't even eat it. Mine was the only good one (omelette). Do not recommend at all.

Very disorganized! As I was only coming to pick up a to-go order, I had to wait 45 frickin minutes to even let someone know I was only picking up.There are hardly any waiters/waitresses and the host at the front desk forced me to wait behind people who arrived after me simply because they were dining in. So you mean to tell me I can wait for 45 mins only to be skipped by people who only arrived a few minutes before? Ridiculous. My first and LAST time at this IHOP, I hope management can turn some things around for this place.

This place is the worst experience that my wife and I have had in a restaurant in decades. First, my wife said the women's restroom was filthy with standing water. Another female customer also made a complaint. We order two diet cokes. The server brought us two diet Dr. Pepper. When we told him that are drinks were wrong, he said they didn't have any cokes products, so he decided to give us Diet Dr. Pepper. That should have been a warning to us, but we decided to order 2 Breakfast Samplers. After 30 minutes, the waiter said sorry about the delay but the kitchen is behind. He said it was because the bacon takes longer to cook. When our order came out, it was completely wrong and the waiter forgot to bring both of our pancakes. Do not go to this I Hop restaurant. It is total chaos and appears to have no management or oversight.

This place is unable to serve food. Even though its a restaurant, it cant possibly conceptualize serving calories in exchange for dollars. The staff smells like a skunk run over on I-30 rolled in tar. When they wake up enough to seat you, they give you the good news that the next time you will get service in an empty restaurant will be 45 minutes. This is an actual experience from a place that pays wages and rent somehow. Two star rating is by far the kindest thing ever said about this establishment. If you go here expect a 50% chance of gaining sustenance after 2 hours.

pésimo servicio te tienen esperando 30 minutos para sentarte en un restaurante vacío y luego esperas una hora para que te sirvan la comida malísimo no vallan

Best Ihop In the world. Meet new people, get great service . It's an fun experience, and the servers are top tier, shows actual personality. Very nice .

A 15 minute mobile order took 40 minutes. The burger was room temperature. The seats filled was at maybe 15-20 capacity. A guy sittting next to me with a takeout order had waited longer. Another guy left because all he was served after 20 minutes was a glass of water. Overall, just a sub-mediocre run business.

Management needs to fire the entire front staff and start all over. The manager may need to be replaced too. She's not paying to her staff. The two staff who met us at the door were more concerned with leaving and reluctantly sat us. One walked by our booth four times without assisting us with even drinks. Two girls were breaking out into a fight while people were waiting to be seated. The stars I am giving is for Alicia, our server, who was very prompt once she realized we were at one of her tables (because none of the others attempted to tell her) and for the food once it arrived. Fire the entire staff. Your store is brand new. It's going to shut down if this keeps up.

Rude staff and completely unwilling to go back and check if the Online Order came through. However I do know that it did come out of my bank account! Was never refunded and never seen one drop of food

This IHOP is actually the worst IHOP on the Earth. We went in and they rudely tell us it's a one hour wait, there is no one here. Counted over 14 open tables. So we order to-go, food is repulsive, not up to the IHOP standard. In short, I'd rank it 0 stars if I could. Rude staff, trash food, no logic.

hilarious how there were 6 employees walking around like they were lost... we were seated then ignored. fire everyone and start over, including the manager. really sad no one even saw us walk out

Went there around 3 pm. Place was virtually empty 4-5 waitresses standing around but waited 20 min and never got waited on. Finally got up and left. They thanked us as we walked out the door. If it wasn't so sad it would be laughable. Can't recommend this IHOP at all.

Had to try the new location since I had coupons, lol. The food was as expected from IHOP. Clean location. 2 thumbs up for our waitress Sheri! Sheri was extremely professional and kind.

Was Really Great With Costumers I Asked For More Syrup And They Gave Me More Than I Asked Love that