Akriti B.
Yelp
We went there for breakfast on a Saturday and I can totally understand that the place is busy on weekends, but still attending every customer equally is their job! We like the food at IHOP, no doubt in that, especially their Mexican Tres Leches pancakes, but service also plays a vital role in making an OK restaurant into a GOOD restaurant.
Soon after getting a table we placed our drinks order for a coffee and their Halloween special hot chocolate. 5 minutes later our server rushed to our table, placed the drinks and rushed back without waiting even for a second to ask if we needed anything else. The reason I say this is because the moment she kept our drinks, we wanted to tell her that it wasn't our order. But she didn't even wait for a second. I tried calling her several times, asked other servers that it wasn't what I ordered but nobody did anything. After waiting 10 minutes, she finally came with our correct drinks.
In food, we had ordered the Mexican Tres Leches pancakes and Chicken Fajita omelette. Now, we have had many items from IHOP and we feel that these pancakes is the best dish they have on their menu. If you're also a condensed milk lover just like us, then you are sure to love these pancakes as well. Most of their omelette are pretty consistent in taste. So it totally depends on what kinda mood you're in. We like their chicken fajita omelette because of the sour cream and salsa combination!
Another thing I'd like to mention about their service is that the moment they bring your food, they your check as well which I felt is rude, I mean I haven't even started eating yet. Also when we were finally done eating, one of us was in the restroom, while the other one was waiting. They told us to just pay and clear the table and wait for them at the waiting area. That was really insulting. No tip for sure!
Pro: Delicious pancakes
Cons: Extremely poor service