IHOP

I recently visited this restaurant, and overall, it was a pleasant experience. The place was spotless, which is always a great first impression. The bathrooms were spacious and impeccably clean, which added to the sense of comfort and hygiene. The service was good, but I would have loved for the staff to be a bit more attentive to our table. Given that the restaurant wasn’t very busy at the time, I expected a higher level of attentiveness. This was a small detail, but it left something to be desired. Now, let’s talk about the food—the true highlight of the visit! The pancakes were absolutely spectacular, with the perfect texture and flavor. The butter was rich and delicious, enhancing every bite. The eggs were cooked to perfection—simple yet incredibly tasty. Every bite was a delight, and I truly have no complaints about the food. While the service could have been slightly better, the cleanliness and the outstanding food made up for it. I would definitely consider returning, especially for those incredible pancakes! If you’re looking for a place with delicious breakfast options and a clean, comfortable atmosphere, this spot is definitely worth a visit.

Clean restaurant, parking is kinda hectic I’ve tried a few different things here, always good and cooked well, ihop is a good restaurant in general Service was GREAT, Heather was excellent, very kind and knowledgeable

IHOP in Troy. I have to say it's a good spot. I needed to grab some breakfast & coffee quickly. Have a quick meeting. All at the same time this place did it I was able to order and customize it to my liking the staff was friendly. And best of all you had small crafts and large crafts of coffee... Plus, the food was good a lot but good, lol. Recommend if you're in a hurry, if you need to meet someone for a meeting in the morning, free Wi-Fi, great staff that goes out of their way you just have to ask. And don't forget to leave these people a good tip, especially if they deserve it. 👻.

Good service from the redheaded waitress. She was courteous and the breakfast with eggs and bacon and pancakes was a great deal for $6. It's hard to find anything good to eat in a restaurant for that low price these days. So I was happy. They always make the best pancakes. Fluffy and delicious! The restaurant looks very nice and modern and classy. Next time I'm going to get more pancakes.Yum!

I’m usually not one for chain restaurants, but someone recommended this IHOP, so I decided to give it a try. At first, I was actually impressed—the inside looked nice, clean, and the atmosphere felt welcoming. Our waitress was polite at the beginning, but unfortunately, the experience went downhill from there. Another person at my table ordered an entrée that came with a side of fruit. Instead, the waitress brought out a side of pancakes with fruit. They thought it was my side of pancakes I had ordered with my entree and took one bite before we realized it wasn’t what either of us ordered, so they didn’t take another bite. When we let the waitress know, she said she would get my mom the side of fruit—but she never clarified that we’d still be charged for the pancakes with fruit. She also didn’t take the plate back or mention that because someone took a bite, we’d be charged. So to avoid wasting it, someone else at my table ended up eating the rest. When the bill came, the waitressed explained only after we asked that we had to pay for the pancakes with fruit since “they were eaten.” That just didn’t sit right, especially since it was the server’s mistake and she never gave us a heads-up about any charges. There were other small things that added up too—like being charged extra for caramel sauce just because I ordered a a flavored pancake (which seemed deceitful), which wasn’t explained beforehand. Also, regular pancakes come with three, but the flavored ones only come with two—again, not something anyone tells you ahead of time. These are the kinds of details that should be communicated clearly to avoid confusion at checkout. Service was also really slow and disorganized. We found a small bug in one of the coffee cups, and it still took a while to get a new one and multiple times asking. There were only about five or so tables occupied, and I counted at least six or seven staff on the floor, so the wait time felt unnecessary. Overall, the food was okay, and prices weren’t bad at first glance, but with the smaller portions (refer to photo examples) and poor service, I’d rather go to a local mom-and-pop diner next time. Usually, I don’t bother reviewing chain restaurants, but I’m writing this to give others a heads-up: double-check your order, ask questions about your bill, and clarify anything that seems vague. After tip and tax, each person paid $20 or more, which I pay the same if I were to go to a nicer brunch place.

My waitress was excellent, she was very attentive to our needs. I thought the food was good, until 45 minutes later. Me and my wife's stomach's started hurting. We developed uncontrollable diarrhea. Unfortunately I won't be patronizing this restaurant again.

Food was good, the waitress was friendly but never came back to check on us. The manager had to bus our table and we had to wait for our bill.... And wait for her to come back to pay the bill.... But she was friendly, just didn't seem to have a clue about customer service.

We were greeted by nice and friendly servers. Clean and nice iHop restaurant. Updated building and interior. Food was great. They have non dairy creamer available for lactose intolerant customers.

We are all compliments today. The breakfast was good and plentiful. The food came out in a reasonable amount of time. The soft scrambled eggs were actually soft scrambled. There was a steady flow of customers on this Friday morning as well as some carryout. The server was new but did an excellent job.

Expensive. Bad service. Expired creamer. Better go to your local diner and support family businesses. Sausage was burnt in my kid's plate. Breakfast burrito was salted as you can't imagine

good but they forgot the pancakes how did they forget the pancakes wtf man like hire better employees

Hadn't yet been to this location, so I decided to meet a friend here. The place was nearly empty, but everything was super clean, and the service was attentive and quick. I had the philly cheesesteak sandwich, and it was better than I expected from an IHOP, to be completely honest. Would have been nice to have a salad dressing choice other than ranch, but hey, it's an IHOP. The bill for two people was about what I'd pay at a drive-thru, so that was a pleasant surprise. Very happy with my visit.

Generally have liked eating at IHOPs but this location has the most horrifically slow service ever experienced. Nobody checks on you. Food order not taken nor coffee delivered for over 15 mins. Now 30 minutes after placing order still waiting on food. Nothing complicated was ordered - typical eggs and pancakes.

Ihop Troy Michigan Rochester Rd. Came in for lunch.Service was poor at best,I ate alone. Couldn't get a refill on water.I was ignored by the waitress. 08/28/24 pancakes were cold.Waitress never came back to my table.Had to ask another lady for water in a to go cup I had enough.Will not be back to this Location.

IHOP is my favorite breakfast place for pancakes. We finally got around to trying this location that's right near our house and we were not disappointed! It's fairly large inside, which was pretty shocking to us because every time we pass it, it doesn't look very big. We got a nice friendly waitress who explained her favorites and any specials going on. I ordered a side of bacon and cinna stack pancakes (not on the menu anymore, but you can still ask for them according to the server!), and my fiancé got eggs, bacon, hashbrowns and strawberry cheesecake pancakes. It seemed fairly busy inside, but our food came out pretty quick and it was perfect. Along with all the coffee we got during our visit, it was a very enjoyable meal! Happy that we got to dine in here!

Food is consistently delicious, but service is consistently lackluster. Recommend the Big Steak Omelette, the fresh mushrooms are so tasty.

Burnt my food and said "pls don't fight me about it " Didn't give me no drinks , I will literally never come back . Like who hired these people and keep them in business Like look at my eggs they are supposed to be soft not burnt

Service was good. Food not so good. I was at this location about a year ago and the food was great. Went recently and it was disappointing. The pancakes were cold as demonstrated by the butter IHOP puts on top of the pancakes never melted. Exterior of the hash browns were very crispy to the point of almost being burnt. The interior of the hash browns were only warm and limpy--as if the hash browns were cooked frozen and someone tried to compensate but ended up almost burning the exterior and getting the interior only lukewarm.

The food was great! However, when we got sat, no one came to our table so we can order drinks. We waited 15 minutes before someone came and the waitress still said she'll get our food order when we got our drinks. It took at least another 15 minutes to get our food. The waitress was forgetful of things and we'd have to ask multiple times before getting our food and drinks. Won't be coming here again!

I got a terrific late night takeout meal ! The BURGER was fantastic! I would NOT have thought IHOP was a place for a burger, but It was really tasty! Certainly think of a burger if you're at IHOP and you don't have a taste for breakfast.

People are not welcoming. Bathrooms look like they have never been cleaned, clean the backs of the door stalls once in a while, pee, blood... Food was just okay, nothing special. Order wasn't right. And over $10. For a plain waffle? Will not go back.

Much like their other locations, this new ( 2 years old) Troy location is filthy. The floors have not been cleaned in months. Walked out before the lone waitress could get to us

Kendra was the absolute server I've ever had. I'm a server at 2 restaurants and her behavior would be absolutely unacceptable at my job. She would be fired within her first day. She swore at us and spit in our food.

I visited this restaurant, terrible customer service, my family and I walk in the restaurant, there were two waitresses, one with burgundy hair with tattoos on her arms and another with orange hair. They did not acknowledge we were waiting to be seating for 18 minutes, they gave us eye contact more than once , the restaurant was not busy at all . There were maybe three families seated. They were not welcoming at all !!!!They finally took us to our table, I order a bacon omelette, the bacon was hard, and tasted burnt . My daughter asked for a booster seat for grandson and cheese sauce on the side , the waitress never brought it, she pass our table multiple times . My daughter had to get the booster seat herself , my daughter ask for a side of cheese sauce, she never gave it to her, we asked for a to go container , she never brought it , I had to get up and ask for the container , she had an attitude and still made us wait another 10 minutes .I will never visit this again!!!! this location need to hire welcoming employees. The two waitress seem like they didn't like their job !!!

I created a Mobile order on 5/10/2020. Pick up time was to be 10:54am. Arrived at the location at 10:50 and went inside to a lobby full of people waiting for food. Waited patiently for 30 minutes as the food didn't come out of the kitchen until 11:20. The hostess said I watched them pack everything it is all there. When I arrived home and started handing out the food I noticed my omelette had the wrong ingredients and we were missing an entire meal. Drove back to the location where the hostess gave me a hard time and after she returned from the kitchen she told me she could give me vouchers for a future visit but the kitchen was too backed up to do a replacement order. I stated this was unacceptable and a manager came out. Manager said they would make my order, waited another 20+ minutes to get the replacement order. Which was still wrong as the omelette didn't have cheese and the chocolate chip pancakes didn't have chocolate chips. At this point I didn't care as the Mother's Day meal was ruined as what was supposed to be a family breakfast turned into two people eating a meal at one time and the other two eating 30 minutes later, as I didn't return home until Noon. An hour wasted dealing with a simple mobile order. And to kick it off the people that were calling in orders were being told the same 20 minute wait time even though the kitchen was completely backed up. Avoid this place as it is not worth the wait if they are busy.

Ordered a pickup 3 hours before closing. Literally nobody is behind the counter and nobody came for 10 minutes after calling out for assistance. Had to actually go search for the one of the only 2 people in the building after 15 minutes. Then after finally leaving with the order, all 3 of the ordered items were missing certain items/toppings. Not the first time having this type of experience there either. If you're going to leave the restaurant completely empty and pay no attention to the customers, maybe you should just be closed for the night! Last time I order from here considering how many times they've messed up giving the proper items for the simplest things.

I'm sorry to see all the bad reviews from other yelpers for this location, we had a great experience when We went. Our food & the service was top notch. We came in on a late Friday morning and got seated right away. Our servicer was wonderful. She was friendly, polite and never once rushed us. Our food came out quickly after placing the order. My husband isn't one who likes to go out for breakfast and said he would definitely come back. Prices are skyrocketing everywhere so it was nice to have a meal in a restaurant that didn't cost a fortune. Plus they have lots of syrup options for your pancakes, who wouldn't love that. We will definitely be back.

I have to give credit where credit is due, my last visit was awful, but today was great, the wait was less than 10 minutes, the staff was fast and helpful and the food was hot when it got to my table. Great job!!!!!!

1. my food came and i had no silverware. waitress said she'd bring it. she forgot. i wound up grabbing a set from another table. she finally came to check on me and i told her i got my own silverware. my food had gotten cold so it probably would've tasted better if i had silverware when my food arrived. she apologized and bashfully walked away. 2. my water glass has been empty for what seemed like WEEKS. i told her a while ago that i'd like more and she said ok. i wonder if i'll ever see her again. 3. and that "sandra dee" song from the movie "grease" came on, and these tone-deaf waitresses thought it would be a good idea to sing over the song as if they sounded good. they most certainly should stick to singing alone in a confined space. 4. the staff was nice but the service sucked today. i've been to this location before and it was nothing like it was this time. i'm willing to give it another shot but my guard is up now.

My first visit to ihop.. Food was great , my waitress jacqulyn was awesome . My kids loved their food as well .

Hey the food was good. A little cold because they didn't deliver it curbside like I had selected. They said they were almost done with my order when I first called. Then twenty minutes later I still don't have my food and they aren't answering their phone. So I go inside and there is my food just sitting there getting cold. I don't entirely blame this location as other locations seem to be disorganized as well. Something needs to change.

One of the worst dining experiences of my life. Kendra was the rudest waitress I'd ever had. She wouldn't greet us, wouldn't say you're welcome when we said thank you repeatedly, would practically drop plates on the table making a big noise, and then storm off without saying a single word. When she asked me what sides I wanted and while I was thinking about it, she basically barked the list of available sides at me, cutting me off. She didn't ask if we wanted to split the bill or if I needed a to-go box for the majority of my meal still left on my plate. After she left the bill on the table, we didn't pay right away because we were still talking...she comes back 3 minutes later, picks it up, and goes "are we ready?!" (it was still two hours before closing at that point). I order a fruit bowl which came with 3 small pieces of cantaloupe and a single grape. I paid $1.50 extra for avocado on my burrito...they put a single TINY sliver on it. I asked the hostess a question and she flat out ignored me, acting like she didn't hear. Everyone who works here acts like they absolutely hate you, do not step foot in here.

The service was horrible when I first came in it was okay I was seated everything was fine I had to wait over 20 minutes to order my food once I did order my food it was cold and it was a lot of items missing the food didn't taste right after all the years I've came here it's really crazy how bad the service has become I came here today to have a nice breakfast with my family and I got this terrible service one out of five stars just horrible

one it was empty and no one came to wait on us ... tons of workers though two ordered everything drinks and food drinks so water came after the food regular drinks we still had to ask for a second time .... one of the pancakes out of two was raw ... asked for stuff on the side never got it ... took food back with attitude... bought pancakes back drinks were empty no offer to refill still no stuff on the side again ... server did not care one bit tables had not been bussed around us manager sitting in a chair... not returning go to the one on telegraph in the future new and pretty IHop was awful so bummed

Great experience two weekends ago! We called and ordered takeout and the young guy who took our call was super nice on the phone; food was waiting when I walked in (15 mins) later. Food was delicious (hangover breakfast!)

IHOP is a go to spot for brunch, always a yes for me... besides this location. I called the night before (October 1) asking if they take reservations for large parties and the lady said yes if it's before 11am. She took down all my information then when I came in the next morning they said they don't do reservations!! I brought a group of 10 because we were specifically told we had a reservation set. To make it worse, the manager was no help . They didn't suggest any solutions or offer any accommodation. They said there was a note left from the worker that took my reservation, but apparently they just ignored it due to their no reservation rule. If you don't do reservations, why would you tell us you do?! My 3 year old sister even knows the difference between yes and no. To be fair, they do have a shortage of staff. However, they had my phone number and didn't call ahead to let us know that they don't take reservations. I've never met a group of people so incompetent in my life.

Where do I begin??? Came in for breakfast at 10:40and finally left at 12:35 without eating our food. I HOP in my opinion is fast food breakfast. I wasn't expecting much but I was expecting a quick breakfast. Service was sooo slow. According to Jacki our server the kitchen was backed up. Having no fresh fruit or eggs they really shouldn't be that backed up. We asked for a waffle with strawberries ...asked if they have have fresh strawberries what we got was dried strawberries that were rehydrated with glycerin. Disgusting was an understatement.

As soon as I sat down they didn't even asks me for my order they came up and asked if I was the "Molly plug" I was very upset and left I'm not sure if they were joking or what but that's unacceptable.

Great deal for dinner! $5 full breakfast with 2 eggs. 2 pancakes for $2 and a pop for $1. My new favorite!

5 of us for dinner wait was 45 mins at 6pm on a Sunday night, service was good given 2 waitresses working from n the restaurant. A mixture of breakfast and dinner was ordered, drinks where served promptly and meals shortly followed. I would return again and order the country fried steak gravy and eggs.

Great place for lunch! Excelent service and food. My favorites are the big steak omellete and the Ham and egg melt sandwich!

Came in for breakfast and waited awhile on the host, once finally seated we waited an additional 10 minutes for our server to come and introduce herself. After placing our drinks we waited another 15 minutes until they finally came, and then our food didn't arrive for at least another 30 minutes. The restaurant was not busy at all, so we were shocked at how long we waited for our food, drinks and server. My server also forgot to bring my pancakes after telling me she was going to grab them after she brought everyone else's pancakes. I had to flag her down and ask where they were otherwise she would've completely forgotten about them. Furthermore, the queso that came with my friends breakfast burrito was cold, my eggs were cold, and my peppers were brown. Lastly, my friends and I all got stomach aches after eating at this location which made us wonder what was in our food. I will not be back to this location, and i'm hoping the other locations are better than this!

Their hot choco was so bland like not even a taste of choco AT ALL. Had to ask for a different one but nope, was never given one. I asked for it twice and the server asked if I got it, I said no but he never came back anyway. If I could give zero stars here I would. yup. That's how my Sunday morning went. Woke up craving for a hot choco from iHop but never got one at all. ‍

The service was terrible!! Take my order at a table for two, takes an order at a table of 6. They were served 10 minutes be fore me. Two people seated after me were gone before I was finished. Asked for ketchup, and after they waited on2 more customers.. I had to ask again. It was almost cold by the time it arrived. NOT GOING BACK THERE IN A LONG TIME!!!

This place is in complete disarray. I've been waiting 45min for a carry out. They keep complaining they are short staffed. This is absurd

Awful servers, didn't bring us our drinks until after our food when we had to ask for them for it. Just terrible here

Jackie! This is IHOP! I honestly don't know where to begin. Jackie our waitress seemed a bit dazed and confused Saturday morning when we came in for breakfast. We ordered food and we were told they are out of toast, a breakfast place out of toast! Ordered a waffle asked little lost Jackie if there is anything on top and she said no. I told her please don't have anything on it. When the waffle cane it was filled with butter, whip cream and gelatin filled strawberry sauce. I was outraged and disgusting being that I'm a vegetarian and can't have gelatin and don't care for butter or whip cream and made sure to note that serial times. My little nieces food never came out if tho we ordered hers a good 20mins prior to our food. Jackie never cane to check on us at all and rushed our table and refused to make eye contact. I get it girl. U having a bad day, call out next time! Also a huge piece of gum was right in front of the exit where we stepped on and literally got stuck to the point of shoe came off.

Good selection of menu items, especially for breakfast. Food was about average for a restaurant of this type, but prices were fair and service was acceptable.

This IHOP has to be the WORST I have ever eaten at The manager was very rude the food was ice cold I would not recommend going there or ordering out

The food is really good but makes u use the bathroom afterward. The service bad and the waitresses arnt good and don't talk.

Horrible! The website said the food would be ready 20 min after placed. Waited over an hour for the food when I got there, when I got it home the food was cold! The manager called later in the day saying he would send coupons...we are still waiting! Do not waste your time or money with this place!

They told us 20 min but it was 40. They were very kind but took much longer than expected. Too many people standing in the lobby though! (We waited in our car) Waitress Jennifer was nice but the manager didn't have his mask over his nose. Food was cold by the time it arrived. Very disappointed but they haven't been opened long and with Covid, it's not easy. But please get hot food to the tables!

Had dinner here last week and it was a very positive experience. Went back tonight and the door was locked. The manager quickly came out asked what we wanted and when we said dinner. He said the restaurant is at capacity and no chance of getting to us before closing (which was an hour away btw) and shut the door. Very rude behavior in my opinion. This is a brand new location, and very clean and pretty. Too bad the management sucks.