Ed U.
Yelp
This review pertains only to their in-house banquet service. It may not reflect service at the individual table, which I have not yet tried.
I've been to probably 100 banquets in hotels and restaurants in large Texas cities in the last 37 years. I'm almost always satisfied with the food and the service, which made III By Wolfgang Puck as glaring exception. The food was okay by banquet standards, but the servers were clearly overwhelmed by the demand.
The event was supposed to begin at 6:00 PM with a wine/beer reception, followed by dinner and a guest speaker at 6:30. When I came in a bit before 6, unopened bottles of wine were on a sideboard in the room, but there was nobody to take tickets or open the wine until about 6:20. This delayed the rest of the meeting, but it was only the beginning of the tardiness. When servers brought out the salads, somehow they managed to simply skip several people at my table. The diners they skipped were people of color, so that looked bad.
The speaker had already begun as the salads dribbled out, so that was a bit disruptive. The main course also came out unevenly, so the food grew cold before everyone at the table was served. Servers had to be flagged down several times before bringing the missing dishes. After asking if any attendee had dietary requirements, and several people requested vegetarian, the servers apparently forgot and had to be reminded, which delayed the table getting served another 15 minutes. To add insult to injury, the vegetarians were punished with a bowl of pasta and a thin coating of plain tomato sauce.
I'm hoping that this experience was a fluke, and maybe they just had a lot of staff no-shows. I'll update the review the next time I attend a meeting there.