Natalya K.
Google
Never work with IKEA San Diego if you’re planning to order a kitchen.
I want to share my extremely disappointing experience.
Everything went smoothly until the payment was made — excellent consultation, quick processing, and confidence in the brand. But the moment I paid, IKEA completely stopped cooperating.
My kitchen was supposed to be delivered on October 9th. I paid in full and on time, but the delivery never happened.
Starting October 10th, I began calling and messaging the company. Every time, I received the same response: “Please wait, your delivery is on the way.”
October 10th passed — no kitchen.
On October 11th, I was finally told that they had mixed up my ZIP code, and the order would not be delivered. Their “solution” was for me to place a new order and pay again. I ended up paying another $8,000.
The second kitchen was finally delivered on October 15th, nearly a week later. But the nightmare didn’t end there — many parts were sent twice, while others were missing entirely.
As of October 22nd, I am still missing several essential parts, and for the duplicated ones, I was charged twice. The refund for the first order was not complete either.
The most frustrating part is the complete lack of communication. Phone and chat support either provide false information or simply refuse to help. I only managed to get any clarity after driving to their office in person.
If you plan to order a kitchen from IKEA San Diego, be prepared to lose time, money, and patience. You’ll be told that everything is under control — but in reality, you’ll face delays, confusion, and zero accountability.
Two weeks after the original delivery date, I am still sitting here with duplicate parts I don’t need and missing parts I paid for — and no one at IKEA is responding.
Thank you, IKEA, for such an “excellent” service. I will definitely be recommending you — as a perfect example of how not to treat your customers.