IKEA

Review written 7/28/2025. Not very many clear signs about how to access escalators or elevators to exit or find different levels. Also you have to do self checkout yourself. Nice big free parking lot Lots of useful items including some for low prices

Lunch time - it was great! We paid around $35 for 2 people. We had cake and coffee and lemonade, and hot meals. Pretty quiet and convenient.

Dog friendly if they are well behaved, staff super friendly and nice and gives love to dogs. I try to go often to check for new ideas for my house and for new plants.

We love it! Recently we bought a lot of stuff here and our apartment looks nice now. Thank you for such cool opportunity to buy a furniture with a credit card!

The other day I ordered a shoe rack online and selected pick up at the store. This was a very smooth transaction. I pulled up, texted the store and a staff member ran out with my package !!! Amazing. Will definitely do curbside pick up again... And the shoe rack is excellent.🩴👞👟🥾🥿👠👡🩰

Great store for quick furniture. Simple instructions with basic tools. The store layout is fun and designed like a maze. Great for low cost furniture with efficient design.

My go to Ikea. The different floors require you to think about the trip a little bit more than the one in Bolingbrook, but the selection is slightly better and the showrooms are more updated than the bollingbrook or Wisconsin locations . The prices definitely seem to have gone up a little bit though. Furniture I remember being very affordable the suddenly $30 or $40 more expensive, and larger pieces like couches suddenly became on par with other furniture stores. The cafe was also much more expensive than it used to be. Usually I could get a lunch for two for under $20, now it was pushing $30. It's probably the tariffs, but it is a worrying price increase for sure. Still, they have everything I need and it's always a pleasant place to walk around and see what the new design trends are

I love going here and getting lost! I always find cool items for our home & Airbnb! From floral decor to storage and organizing items I'm never disappointed !

The Missus and I have visited occasionally since this store opened. Contemporary Scandinavian furniture is not our thing, but we do enjoy meandering through the maze, especially to smirk at the subtle tongue-in-cheek humor found at every turn (see the accompanying photos). We always start out by insisting, "We don't need anything!" but inevitably depart with tummies full of Swedish meatballs and a cart filled with kitchen gadgets and offbeat doohickeys. Through the years, I've assembled a few of their storage and shelving units. I'm reasonably handy, but for those who prefer, IKEA offers an assembly service and also a home handyman service called "Taskrabbit." We're less enamored with their self-service business model, but on the occasions when we've needed assistance, we've found store personnel to be friendly and knowledgeable. Nearly all of the cashier lanes have been converted to self-checkout, which can be cumbersome for those who purchase multiple large items. The return process is clunky; you need to fill out a form on a touchscreen in order to be assigned a place in line. And the wait can be long.

Shopping for customizable cabinets was a pleasure. In the store the sales lady was very helpful and spent a lot of time with us to make sure that we ordered what we wanted. Their computer design app at the store is also very nice. Delivery of all of the pieces went smoothly until it was time for assembly. I hired a service recommended by Ikea. The man who came to put it all together spoke virtually no English. When he finished he walked out leaving me with many large empty boxes which were not fun to dispose of. Worst of all, the handle to one of the doors was missing, due to either a packing error or to the man doing the assembly. The handle was a tiny piece of solid metal. I tried to order that part online and the process at first seemed easy but in the end I was told that that part is unavailable. I tried calling, spent an hour on the phone, and finally gave up. My plan now was to order a complete new door, remove the handle and either return or throw out the door. After a few weeks of going around with online IKEA, and trying to call the number for returns, I gave up. Now I'm going to just throw out the door which cost me $70. So that little handle cost me $70 but I cannot afford to waste more time with Ikea. In summary, good service in store, very poor service post-purchase. The cabinet itself is very nice, solid and functional.

IKEA Schaumburg has been here for over 20 years but still maintains itself as a very popular store. The 3 floored store offers a vast variety of items from lawn & garden, kitchen housewares, furniture, lighting, bedding, imported grocery items (cheese, jams, fish) etc... They do offer custom cabinetry and countertops as well. They also boast a traditional cafeteria where they are known for their Swedish meatballs and fresh baked cinnamon rolls! It's right off the expressway and easily accessible.

Went on a Saturday morning and it was not very busy at all. This location is quite large and the restaurant is updated with kiosks and new decor. IKEA provides stylish furniture at an affordable price. It may not last forever but the look and function make it great value. The only negative is the instructions are pictures only which can get frustrating. The nice thing is that if you are missing any pieces you can go to the service and get any replacements. It is a bit difficult to find ikea employees on the floor and the fact you have to walk thru the whole section is inconvenient. Swedish meatballs and cinnamon rolls are a must.

First impression: It's huge. The biggest Ikea I've been in, though I've only been in a handful of them. It was also crowded. There were no shopping carts to be found on the first two floors, only those irritating plastic shopping baskets on wheels. I don't like them. We finally found some carts on the third floor. Prices at Ikea are always hit or miss. You can find some incredible deals if you are patient and know what you're looking for. I wasn't too impressed with the staff at this location, most seemed a bit cold. The lines were long at the restaurant and I felt claustrophobic the way everyone was crowded around the ordering kiosks. I ordered a bottle of water and had to go hunting for it. It was a confusing set up. The meatballs were pretty good though, as expected. I suppose it was partially our fault, choosing to go shopping on a Sunday. If we have to return it will be on a weekday when it's less crowded and the staff isn't as rushed.

I like that IKEA has displays set up so you can walk through and get ideas on what you want to take home. This location looks bigger than the one in Bolingbrook at least from the outside (this was my first time inside one of their stores). It was really crowded but they had a lot of registers so you can get checked out fast. We bought a new shoe rack that has a seat on the top. The price was good! We also saw a kitchen table we're thinking about getting.

My teenage son spent hours building a Brimnes two drawer TV stand and was so proud and happy to finish it...only to find that it is defective, with the drawers not closing evenly. Like not even close. Looking online, this is a common problem. We are both so pissed off that for over a hundred dollars and so much time spent, that this is a piece of shit. I will be returning to this monolith of cheap crap tomorrow and buyer beware at Ikea.

Definitely a fun place to explore; I view this more as a museum than a store tbh. It's an experience and a maze for sure. But I still like the products like the hangers and stuff here. IKEA is always pretty good with having cute rugs; my bf got a pretty cool rug for not a bad price. Only wish that there was a way to actually navigate through the store or had easy way to contact a worker to find what I want much quicker.

I've used click and collect quite a bit over the past few years, and it's so hit or miss. I used it last weekend because I was driving by on a Saturday and definitely didn't want to deal with parking and weekend crowds for a few items, so I planned ahead and ordered online the night before. I ordered two glass food containers, and when I got home one was broken (likely because they put them together in a brown paper bag without any sort of cushioning). I was able to get a refund via their online chat, but it took over a half hour and several supervisor escalations to finally get them to refund my $6 (which somehow didn't even properly calculate. Somehow I got a $4.50 refund instead. Whatever). Also, all of us that were there at the time were having so many issues with their app. The cell service isn't great there and/or their website doesn't work properly. I tried texting but it just directed me to their "wait in line" website. It took about 10 minutes just to get it to load on my phone, despite my phone showing that I had solid reception. The person next to me got there before I did and by the time I finally got my name on the waitlist and they brought out my stuff, the other car hadn't been able to add their name yet. They really need a better system, but I do appreciate the theoretical convenience.

I've been reading a lot of the reviews here, and most of the issues that folks have is that it gets very crowded. I usually go on off times because I want to avoid the crowd to enjoy shopping at my own pace. But when shopping at peak times, it does often become an ant farm through the store. IKEA is my go to furniture shopping store when I need a specific thing. For the price, the quality is great! My only beef is the building process for some reason always takes a mission and a half for each item haha. They do have an option to pay for someone to build if needed but if I can do it myself I will. I usually go into the store and go all the way to the top and shop my way down. The top floor is where the restaurant is centered to the shopping area. Then I work my way down, and usually take pictures of all the product numbers so I can grab my big items on the main level as check out. They also have a rehome section where they sell clearance things and things they repurpose with return items. It's super neat to watch them work sometimes. You can also bring home some of the treats from the cafe frozen to make at home by the registers if you want.

Loving all the events that Ikea has been having lately that is family friendly as well! This past Saturday, that had a swag giveaway and there was a ballon artist and face painting for the kids! Go check out their events page for events in an IKEA near you since it's their 25th anniversary!! They also have 98 cents breakfast Monday to Friday! My kids love going even if it's just to look around!

I have spent thousands of dollars here in the past 2 years and wanted to return curtain rods they still sell to buy different curtain rods they sell. The Supervisor Mary refused to return because they were purchased over 6 months ago. The brackets were still in the box wrapped in plastic. The poles have plastic packaging that easily rip but was still i. the poles so they double declined the poles saying I "opened" them.

Look. I'm not a fan of IKEA by any stretch of the imagination. Putting together their furniture is like a special kind of torture and makes me want to throw myself into a volcano. But they are relatively cheap. And sometimes you need cheap. I'm also a board gamer and they have a shelf that is the most popular for board gamers. I wanted to get a real wood version of this made instead but it would have cost me nearly 10 times as much so that's a no. So instead I bought a the shelf and paid someone to put it together. Thanks IKEA, because now my games have a place to live that isn't my dining room table or the floor or a storage box, and I also bought a mattress so my nephew will be able to sleep on that when he visits and not in a sleeping bag on a hardwood floor.

Big collection Ato Z If you are planning to go to IKEA, don't think about time . It's a big store, you can't come back with empty car . Well organised each and every thing I got many ideas for my home setting All accessories are available at good price IKEA furniture is not only easy to assemble but it also gives a customised look . Good range of products are available There is selection of affordable furniture and home goods. Special settings of living room, bedroom, dining and outdoor decor. I found a beautiful kitchen for $2600 only . There were many more offers . Staff guides you for each and every thing . But it takes much time at cash counter . Return policy is good but it takes a long time . You can't return plants in IKEA like Costco

Not the same post-pandemic. Much more crowded, no pick and mix candy, feels like they have less variety, much higher prices, and grumpier employees.

The "jury is still out" on this Ikea location as we continue to try and get what we are looking for. I do realize there are still supply chain issues, but it is frustrating to see stuff on the floor here that you can't get at any location. The store was super packed when we went around dinner time on a Saturday and we had to weave our way in and our carts and people, many not paying attention to the spaces they were blocking. We will keep trying to see if we are successful in our order but when a sales person checked for us she said they were getting one...JUST ONE of the item we want, sometime next week. My favorite buy here though are the blue Ikea zippered bags and large clear ones. They are great for storing blankets or shoes and for moving kids in and out of dorm rooms and apartments too.

Honestly, a great store. I like their food court and just walking around, lol. They have great selections on home stuff and even home of the iconic BLAHAJ shark plush.

Is it weird that when I'm feeling down, I head to IKEA just to walk around and get inspired? Perhaps. Is it also weird I'm updating my review? Maybe. Just a few thoughts: This is still the go-to place to really search for inexpensive "needs" - we bought a few bathroom caddies during our last visit. They were maybe $15 each. There was a little table I wanted but they were out. Yes, some of the stuff is expensive (and is it me, or did I not see the $2 breakfast? It was more expensive this time around.) That said, you need to look around and see what suits you best. Some stuff is overpriced. But for some stuff, it's a good deal - on par or cheaper than Target. Maybe it's the nostalgia of remembering this opening when Iived in Schaumburg (it was a BIG deal). But I still love walking around and getting ideas as to how to configure or reorganize aspects of our life.

I mean, it feels like an amusement park for adults. The parking lot is even designed that way to make sure you don't lose your car. I think I might have hummed a tune or two and ran inside with excitement. I had been avoiding this place for years out of the fact that it sends my ocd and social anxiety through the roof. Even for a Sunday evening, it wasn't too too bad. I did get lost and overwhelmed a few times. The employees weren't overly helpful if you were trying to figure something out. It also doesn't help that everything is in SWEDISH. My gosh. Looking back on it now I'm not sure how I made it out. For an amateur such as myself, this is key. They have all the furniture on the first floor. In what looks to be a warehouse. Take a picture of the item you want and you will find it with the aisle and bin number located by the item you want. I'm not sure if this applies to every single item but definitely the big ticket items like the new dresser we got. There should definitely be a course in adulting 101 that is dedicated to Ikea shopping!

I have had nightmares about getting lost in IKEA and never making it out, so this is mostly a review of their online selection and curbside pickup and delivery services, not the shopping experience in-store (which I found somewhat stressful and expensive last time I was there). Kudos for a website that connects you to your nearest IKEA store, even if the latter is not always fully stocked. I have found what I needed at this location roughly four out of five times and either had it delivered or ordered it and picked it up without incident. In fact, I am sitting in an IKEA chair as I write this. I also have to give IKEA credit for posting prominently on its website the product recall of certain MALM chests of drawers. Heartbreaking that it's because toddlers have died pinned beneath them. But at least IKEA disclosed that. (Now I know why I can't find the particular piece of furniture I've been searching for for awhile.) Anyway, thanks to IKEA for making its products available to people like me, who would just as soon not venture into the store again if they can avoid it.

I was at Ikea Schaumburg Il. today 3/9/24. I found the store hard to navigate. I could not find what I was looking for easily and found it very frustrating. I like ikea and their products but what really got to me was the fact that the escalators that take your cart up and down where not in service which forced each customer to take the elevators. This was extremely time consuming and annoying. I will not be back to shop again until they fix this issue. Also as a side note they have yellow rolling baskets that at first glance seem to be very efficient to carry all your goods however are filthy and covered in garbage and human hair that should be wiped out on a daily basis.

Purchased 3 Cabinets for coats and shoes. First unit took a while to assemble second and third went great! Looks great Purchased Baskets and cushions. Great price. Went to 3rd level Chocolate cake and Coffee great for cold night.

I have never been in such a huge IKEA! They had a much larger selection than smaller, one-story locations. However, there were some things very strange about this one. For starters, there are no carts when you walk in the door, and in order to find one, you have to go upstairs and follow very scattered signage in what seems to be a VERY confusing maze. Most other IKEAs have a general direction or path that you walk to ensure that you can browse all of the sections - that does not exist here. Luckily we weren't there to browse, we just needed to pick up a couple things in the warehouse, but gosh was it confusing! I don't know how you could've looked at all of the sections without walking around in circles for eternity. They definitely need more arrows or signs telling you what sections are where because I literally couldn't even find a cart for the first 30 minutes. It was very chaotic and needs more organization or staff on the floor available to answer questions.

Octagonal purgatory: that's what this Ikea feels like. The layout is horrible and it discourages me from buying or trying to find things in this mouse maze. Ikea has a variety of stuff for many budgets, but it feels like it's not worth the hassle here. Staff are generally nice, considering the drab and disorienting environment. The props are some of the most exciting things inside the store. Unfortunately they're not for sale, boo hoo.

Do NOT buy your kitchen from Ikea. You will be subjected to attitudes, oversights, idiocy, being transferred around being hung up on, and piss poor quality and customer service all around. The good employees who helped me resolve were the exception not the rule. I had 5 days siphoned from my life solving errors Ikea made. I have always been hesitant to buy their cabinets and decided since this was a rental to try them. I've been managing design projects for 24 years and am used to mistakes, but if there is a Guinness book of world records for being the most incompetent business I've ever done business with, I hope it gets awarded to Ikea; they earned it, from the pink hair guy who initially messed up my order, and was so sad his gossip session with his co-worker was over when I showed up to place the order, to the rude woman in customer service who hung up on me because I didn't know a part number and asked if she could direct me to where I could find it'd or if I could speak to a manager, and the 16 other sales associates who made the story this long. We are nearly done installing and still feel it will be a miracle if we ever finish and it all holds up long enough to pay for itself, and the therapy I'll probably need after choosing to do business with them. Ever again, the stories you hear are true. It's not worth saving the money, even if it's half, even if they have the perfect shade I'd green cabinet. Just consider anyone but them.

We've been to ikea multiple times to help furnish multiple spaces at reasonable prices. Rugs, bookshelves, nursery items, bedroom furniture, curtain rods, firm memory foam mattresses, kitchen items, storage solutions. A fan of their designs and curbside pickup.

the worst company in the world! the service is so unprofessional and to get a kitchen remodel will take years off your life. it takes forever and the staff doesn't care at all about the customer. worst company in the world. my kitchen still isn't done.

Q: Does there exist a more consistently miserable customer retail experience in the United States? A: 404 Error Not Found The good: if you choose to walk through the entire labyrinth, you could probably get close to the recommended 10,000 steps in a day. The products made out of metal are durable. We bought some stainless steel mixing bowls, they are durable and indestructible, therefore our great-grandchildren will inherit them. The bad: you lost three hours of your life. You bought more of those large useless blue bags, and those cheap new furniture boxes don't fit in your Toyota Camry or your Ford Fusion. The place is a zoo, and you don't understand why your blood pressure is so high. The ugly: the place you send your kid- small land, is closed due to covid-19. The restaurant that sells mystery meat balls is closed due to covid-19. When checking out you are herded into one large depressing line, it's probably like voting in the South. Bonus: Wearing your "TRE45ON" facemask will offer some instant gratification as male suburban boomers will stare at it trying to figure out what it means... only to realize that their God-Emperor is not universally loved, and will lose his re-election in 3 weeks. You will easily Identify the facial markers of "disgust", "dejection", and "depression" in real time.

Love this place--everyone is friendly. Always find good deals. I purchased a huge bird of paradise plant on sale. One associate was kind enough to watch it for me while I brought my car to the loading zone.

***** This is for online ordering and pick-up only ***** My almost 15 year-old daughter asked for a desk and bookshelf for her birthday. She searched high and low and finally found a desk and bookshelf online at IKEA. As I am the queen of order-online-and-pick-it-up-at-the-store, I decided to order online and pick it up at the store. I placed my order at 11:00 a.m., received an email letting me know my order would be ready at 4:00 p.m. and got a text at 2:30 p.m. letting me know my order was ready. We hopped in the car and drove to IKEA, found a parking spot in the "Click it and pick it up" area and 4 minutes later, Kevin brought our ouder out to us. Kevin was an absolute pleasure! Even though I clicked the button declining help, he helped my husband put the stuff in the car and laughed at all of our lame jokes. Thanks Kevin! The entire process from parking to pulling out of the parking lot took less than 11 minutes. Thanks IKEA!

Sandra in home furnishings went above and beyond to help me here. It is so nice to see a big company have people who really care.

Store does not keep accurate inventories online or in store. Twice now I've checked the stock of multiple products only to get to the store and the employees to tell me they're all sold out. So now I've wasted 2 trips and the hassle of getting a vehicle big enough to transport the furniture I intended to buy. Unacceptable behavior and software from a company this size. After I get the furniture to complete the collection I need, I will never be shopping at any ikea again. This has left such a shitty taste in my mouth

Disappointed w our experience this week; stopped by to look at their "higher end" cupboards, as they were recently JD Power & Assoc. rated. We asked a gentleman in the kitchen dept. for assistance with some questions about specific cupboards--he encouraged us to set up an appt., and when we tried to tell him we tried via the website help and phone number and neither seemed to be working, he cut us off and told us to try both places again. It was very apparent to us that he just wanted to shoo us off, handing us pamphlets and assuring us our questions would be answered by reading the information. Wow. Really disappointed w customer service. 1/12/202 UPDATE Went upstairs to get the recycling and trash inserts for our new IKEA kitchen but there were none on the shelves below the sale signs; when I finally locate a staff member he informs me the store is sold out of what we need and the items have been discontinued. So this kitchen staff member tells us to just go around the display kitchens and look in the drawers and take what we want if we can find the appropriate pieces we're looking for. Ok, so when I go through check out I'm told by the woman running the register that we're not allowed to buy the display items, to which I told her about my encounter upstairs, then she says if that's the case he should have given us a slip...? So I again tell her what happened and also mentioned that I had a hard time just getting the guy to help us, so of course we knew nothing about the slip of paper we were supposed to get. Fortunately a manager overheard us and told her to sell me the items. This is the second visit we'd had where staff in the kitchen area are not helpful and the place is slammed. It must be said that the ladies who helped us with some returns and warranty issues were stellar this visit. However since I've had two different experiences with problems in the kitchen area I'm changing my star rating to from a 2 star down to a 1 star.

I was very concenred with how some of the displays were very crowded and it didn't feel safe at all

My husband and I purchased and picked up a 4 drawer chest of drawers. It was very heavy for us, my husband is 80 and I am 77. Got it home and my handy husband got the outside put together with no issue. But found the front, back and bottoms of the drawers were correct but the sides were all drilled and slotted for the right side. So we had 8 rights and no lefts. Called Ikea customer service and could not have been served better. They are shipping out 4 left sides for us Fed Ex and we can expect them within a few days. Thank you Bill in customer service who was so very nice and thank you Ikea for great customer service.

In the last couple years, we've really become bigger shoppers at IKEA. I've always enjoyed wandering thru & browsing, but in the last couple years we have redecorated our kids rooms and needed new furniture. We are pleased with our purchases - from our son's sofa (which a piece pulls out & pops up to make a bed), to his dresser & bookshelf, to our daughter's bed (frame, mattress, duvet cover) desk & chair to my newest joy -- the Alex system which I am using as a vanity. Sometimes you may struggle to find someone to help you. And most times you are going to wait in line to check out (why do they have 8 bazillion registers if they only open up half a dozen at a time?). But the prices are good & the quality is decent. The downside - you have to build everything yourself. But in most cases we've never had any problems and assembly went smoothly. Oh! And then there's the cafe. My kids adore the meatballs. And I'm fond of the lingonberry sauce. Yum!

I wish I had more time to spend at Ikea and take a closer look at everything they have. I always run out of time because they have everything I would like to see, but then I would stay there for 3 days! I can't say their products are the best quality, but they have a large selection of everything and affordable prices. i had a couple of their stuff and i'm not complaining. Will keep shopping here.

IKEA is fun for me; potential to make my home a nicer place. That said I have a problem with this location: they don't offer bags and you can't take carts to your car?!? WTF If you're not with another grown person you need to leave your stuff at the curb?!? So inconvenient and risky to be stolen. The best ikea is in berbank.

The first impression coming here on a weekday and off-peak time, and incidentally still in the Covid era, is that they have the parking lot of a sports arena.  Wow, is it even possible to fill up this parking lot?  If it is, I most certainly would not want to be inside shopping during that time!  Nicely for us, it was very relaxed and uncrowded.  When uncrowded, it's a comfortable place to meander and putz around for knick-knacks that you don't know you want or need until you see it on the shelf, as well as get in some fitness steps just from the extra meandering through their honeycomb-like layout.  Prices can range anywhere from cheap to expensive depending on what.  But there surprisingly are quite a lot of possibly useful Dollar Store type items here as well, which is all we picked up on this particular day.  Probably the highlight of the visit for me was enjoying the side-effects of their unique layout and signs.  I got a chuckle out of seeing lost and befuddled people on every floor.  It's bound to happen.  Then, when we were trying to leave a floor, I decided to use their ubiquitous exit signs and ended up in a useless do loop, ha!  And it's not like we've never been in an IKEA. I should add that though this is my first and only review of an IKEA, we have over the years bought various other more substantial items like tables, chairs, maybe even a mattress if my memory is correct, etc from IKEA.  Everything we have bought that needed assembly was easy to assemble, and the modern, minimalistic styling of their furniture met our needs at the time. Anyway, there's no shopping quite like shopping at an IKEA!

This was the nicest ikea I've ever been too. I've been to ikeas in the LA area, OC area, STL area... I was pleasantly surprised by this one. Loved the way it was set up. Not much else to say...

IKEA has some good products, but TERRIBLE customer service. The options are online "chat", or calling their phone number. The only phone number one can get is their all-purpose toll free line where a robot offers a menu with NO options that match your problem. I was unable to order online because of a glitch where my debit card was rejected. It was a perfectly valid card. I had to get a ride to the store, 40 minutes away ON TOLL ROADS, to place my order (same card, worked fine). It cost me $38 more because the taxes in that county are so much higher. My order was large and HEAVY, so I opted for delivery. The drawer front of one of the dressers was damaged in a spot where it would be visible. Customer service says that delivery is not possible at this time and to call back "in a few days", or to just return it to the store! Those are my options. The ONLY options. I can PAY someone to put the box in the car so it can be returned, assuming I can get a ride to the store. A cab would cost a fortune. IKEA sucks.

Enjoyed spending half a day at this location. It is so huge, affordable and unique. Loved how they have different rooms set up based on your vibe. They even have a little grocery store that I enjoyed shopping at at the end. I look forward to going back.

Excellent place for all types of house hold items. They are well organized and spaced. Their staff is very helpful and friendly. Their restaurant is open. Only issue I had was the limited/lack of hand sanitizers. After touching the different furniture you want to sanitize your hands but no sanitizers are available.

This is a warning story to everyone who has an Ikea visa credit card. The rewards certificate you earn expires in 2-3 months. I would say 2 months because you'd have to wait for the statement and the rewards which eats probably a whole month. Ikea wouldn't honor it even if it had expired like the day before. This Ikea gave me the runaround saying the credit card company could reissue the reward certificate, which wasn't the case and the Ikea customer service actually hung up on me. I was not even mad or anything when I was on the phone with them. But if you are a credit cards reward member, realize that they don't want you to redeem these rewards nor would they help you in any way even as a first time courtesy. Tricky ones - Ikea-issuing rewards that expires so soon.

I have no idea why I'm just now shopping here!!! It has to be the best furniture shopping experience I've ever had and this is during COVID-19 when things are a little bit different. It took some getting used to finding things myself and going through all of the floors but, I made it to the cashiers and the line was very reasonable for early in the day around 11am. Be patient with the delivery and pick up options they are still trying to get things organized because everyone is shopping now; it's a little difficult to contact someone online or by phone so it's critical to get all questions answered IN THE STORE! I ended up just renting a truck and picked up my items myself which I'm totally okay with since delivery is about the same price. I will be shopping here again for other rooms! Beautiful items for a good price!!!

A warning about IKEA in the time of Covid-- they are victims of the Covid supply-chain problem. If you go, keep in mind that some of what you want will probably be out. It's not their fault. It's Covid. Be patient. We were able to get the lamps & lightbulbs and nightstands we wanted, but not the rug. Kitchen is pretty slim pickings. And there were almost no mattress pads (the one I have from IKEA in the guest room is great, so I wanted one for the main bedroom. No such luck). Also, and this is very important, because of Covid, Småland is closed (or at least it was when I was there two weeks ago), and there were kids everywhere. Loud kids. Annoying kids. And worse, maskless suburban jerks with RBF and carts GOING THE WRONG WAY through the store (seriously, do they not see the arrows? And why is it just the maskless people who ignore the arrows? Wait, I know the answer. The people who ignore the mask mandate also disregard the arrows: They just don't care about their role in participating in a functional society). Again, not IKEA's fault. The cafe is open, but with limited selection. I warn against grabbing a salad from the fridge (it tasted like fridge) but the hot foods were good. But here is the pro to a post- (or during, I guess) Covid IKEA: They've put the Swedish food market BEFORE the checkouts now! So you can grab your Daim chocolates, frozen marshmallows, meatballs, Kristian Regale, and elderberry syrup before you check out and only pay once. It's so much better this way! I hope it's permanent. (Pro tip: Try the veggie dogs, even if you're not a vegetarian).

Always liked Ikea for what it was--a place to find some odds and ends, nothing too serious. That ended today. Tried to return a defective comforter. I washed it, and a seam opened up. To my dismay, I had not grabbed the receipt on my way out of the self-check out aisle. Still had the packaging. The customer service rep said there was no way that comforter came out of the package I provided. Funny that the comforter and the package had the same name. In fact, it was sewn into the comforter. She also stated that the comforter was more than a week old. She quit looking for my receipt/purchase online. She became accusatory quickly. I asked her why would I do something like that. Her response was "That's a personal question you have to ask yourself." I asked to get another one from the floor to show her. She said no. I showed her the matching sewn-in name of the item to the packaging. She didn't care. My fault for not having a receipt--that's unusual for me. But accusing me of trying to pull something over? I left her with the comforter and walked out and will never return to Ikea. I lost $50 this week, but my integrity is worth far more than that.

The quality is great for the price. it's a huge store so plan on spending the day just looking through to get ideas. The only complaint I have is that they don't always have things in stock, I think since the pandemic it got worse, but I hope that will get better.

This place has a lot of really cool things going for it--the quirky style and the cart escalators are always fun. I come to window shop but I stay for the Swedish meatballs. The foods they have--particularly the desserts--are really nice to buy and enjoy at home. In terms of furniture, their products are notoriously cheap in all senses of the word.