IKEA

Upside down displays, missing centerpieces, and old, worn-down props are all prevalent at this West Chester Ikea. It adds a disappointing feeling and ambiance to the shopping experience. The products themselves are still great and affordable.

We enjoyed our visit to IKEA. The store design and flow is fantastic and the way it is laid out makes it very easy to navigate. Even with a lot of different inventory options to choose from. Of course if you visit IKEA you have to stop in the cafe to get some food. The meatballs were as good as I remembered and this time I was able to take my daughter for her to enjoy her first trip to this iconic brand. We don't purchase alot of furniture here but it is definitely worth visiting for the food. Enjoy!

Wonderful store, beautiful furniture, a must see if you're in the area.

Well I really like the overall store. The layout is weird. There is no other way to get from the restaurant back to the exit without going all the way down around through marketplace through lighting, And then through self-serve and through the checkout lanes. It makes no sense whatsoever.

Every worker at IKEA was so friendly and helpful. I felt very welcomed and when I needed help each one was patient with me and attentive to my needs. They had great food; I recommend the meatballs! I easily spent quite a few hours just walking through the store and looking at all of their displays.

Well the place is enormous. I spent 45 minutes trying to find a way out! Tons of stuff, some very cheap looking some very nice. Prices were not as expected. If you've got a couple of hours to kill and want to get your steps in, this is your place.

We furnished most of our new home from this store. The only problem is, on several occasions, we have checked online to see if an item is in stock, then went to the store only to find out, there aren't any or the product has been discontinued. On 2 separate occasions we asked an employee about the item and when the item would be in stock and all they could tell us was it wasn't on the shelf.

Amazing place to go shopping for your house, and eat if you get hungry while you are there! Great prices on all items, including cafeteria! Awesome food! It has a wonderful market with unique items and healthy and organic choices available! Great prices!

Love everything about ikea! My boyfriend and I love coming here for a quick, healthy, and affordable dinner. Salmon is always fresh and delicious for wonderful price. Workers are always friendly as well! When there is an item unavailable at the cafe, they will usually offer to cook it for us over a short wait period. Besides the cafe, the store itself is quite clean. I have bought 3 furniture pieces from here and they are beautiful quality for a good price. No bad things to say about it!!

We were looking for new chairs for our living room and chose to come to IKEA because we new they would have a great selection. The only problem is t took us a while to make a choice because we were stuck between 3 options. If you are coming here, make sure you set aside a couple hours because there is no easy way to get through the whole store. It is set up almost like a maze so there is no good way to get to the section you are looking for without walking through everything else. The prices are good for the quality of products you get. We also picked chairs that barely needed any assembly.

It's been years since I've shopped at IKEA. Maybe 8 years ago? I bought only household items. Quality and at a reasonable price. I can't complain. Now that my Mr. and I became new home owners, we thought we would shop in their furniture section. I love the layout of the showroom (upstairs). It gives you great ideas on how you want to decorate your place. If you see an item that you like, take a picture of the number on the bottom and it will tell you what aisle and shelf when you pick it up downstairs. There was a particular item I wanted but they were no longer selling it. A friendly staff helped me find a similar item. It wasn't in the store so she ordered it for me and it will be shipped to our home. Each section is categorized. This place is huge so make sure you wear good walking shoes. The sections are organized. Hungry? Second floor serves food cafeteria style. You grab a tray, if you want sides (salads, desserts and more) just take it from the fridge and place it on your tray. The main course is served hot. I know everyone comes for the Swedish meatballs (which my Mr ordered) but the Salmon Filet caught my eye. My Mr. got a Greek side salad. Lunch was so good! I wasn't stuffed, just enough to fill me up. This is my first time trying the Swedish meatballs and it's everything I expected it to be! There is a market downstairs if you want to take home some the meals you enjoyed (frozen section) We ended up getting the salmon, dill sauce, veggie dog, and the fruit spread that paired well with the Swedish meatballs. Downstairs is the household items, furniture pickup, market, and express cafe. Returns or exchanges? We had to come back the next day to return something. You text a number to yourself and fill out a questionnaire. Once completed they give you a number and you wait for them to call your name. Pretty fast and easy transaction. Overall, a great experience! We ended up getting household items, tv stand, bathroom wall cabinets/storage and an office chair. Definitely coming back!

A great place to shop for home furnishings and accessories. It's different in that they actually have little model rooms set up to serve as examples and inspiration. For this reason, it can be a great place just to walk through for ideas, even if you don't intend to buy anything. My favorite part of the store is on the first floor where all the smaller kitchen gadgets and accessories are. I've gotten many of my kitchen staples from this section. The prices are very affordable for such food quality products

I definitely was more impressed with this store brand 25 years ago when we were younger and less established. Our first IKEA was in Chicago area and we had just purchased a house and needed everything. I was happy to hear when we were getting an ikea in west Chester but not impressed anymore. When u walk in you are committed.. they are set up to make you walk through the entire store to get out. We arent impressed with the instructions for assembly and comfort. We have found them to have some cheap stuff and it is cheaply made. As with most things you get what you pay for. I do like they have things set up so you get in idea of how to use it because several things were ... weird and would have had no idea what it was. We looked for someone to ask questions about something we went looking for but that didnt work out. Took alot of time.

We stopped at the IKEA on our way back from a trip. This place is large and has everything from kitchen, bathroom, closet accessories to every kind of furniture cabinet, couches etc. we walked around for a hour and twenty minutes and could of stayed longer. We enjoyed seeing everything and thought the pricing of items was very reasonable.

We went to the IKEA at West Chester,Oh on Sunday. We were looking for closet ideas. In the design department a guy named Jason ask us if we needed any help He was so nice and helpful. He had an appointment at 2:00 who didn't show up so he helped us design our closet on the computer and we loved it. Jason was so knowledgeable and I would recommend you search him out if you are looking for anything like this.

Very disappointed in this place! This place isn't the same. The workers don't seem all that happy anymore. Some are not people friendly at all. I go and try and find a cart and some lady says this section is for coworkers only. I needed a cart and I didn't see any. I told her I was looking for a cart and where the sign was stating that. She didn't give me an answer. I turned around and just ignored her and then I asked another worker if I could cut through so I didn't have to walk all the way around. She was nice about it. Cashier was meh. I can't tell she wasn't thrilled to be there. Store is even more confusing to navigate due to COVID. I'll just order online if I need anything else from them.

IKEA is always a fun visit. Today we went to browse with nothing specific in mind. The place is HUGE and sells all sorts of decorations, furniture and appliances among many other things for your home. Grab a bag or cart (Super smooth carts by the way!) And begin your journey as you wind through the store. The entire place is setup with their products arranged as if they were actual rooms in your home and everything (well almost everything) in the setup is for sale. From the plants to the chairs.. the table and the fridge.. the lights and the door mats.. the spoons and the toys. If it goes in your home they've likely got it and in TONS of different styles. The prices are fairly cheap - which is done by you putting the majority of the furniture together yourself. It's not the BEST quality but it's certainly not the worst either. We happened to arrive right as the cafeteria opened. They're famous for the swedish meatballs but we had chicken strips, fries, mashed potatoes and Mac n cheese. Sadly, we were thrilled by the food in terms of flavor. But we were hungry and it got the job done. Oh, and a piece of cake that was definitely a delight! Ended up leaving with a few fake plants, a small table and a few other things.

My favorite furniture place. We always get their pillows and organization materials. Love their xhocolate cake too. Along with Sweden meatballs.

Came here for a couple of shelves for the BF office, we ended up walking around for a bit. I love how ikea set ups and stages all of their products. Really helps on usage and decor for everyone and in every room. However this place was super packed and took a bit of see somethings, most items had a temporary out of stock tag on them. But online they were still in stock for that location and when we went to the warehouse, we were able to find a few products we came for. They had handsantizer throughout the store and the employees in certain areas were in clear plastic walls around them. Even at check out and they try to clean after every person At check out. We got in and out pretty quickly for IKEA.

Ordered 400$ worth of stuff Monday and they called me yesterday to say that we should be home from 12-4 pm 4 pm I called the number and they said it won't be here and transferred me to ikea and said that may by Wednesday..... wow Get to have them take more of my time NOW I GET AN EMAIL STARING I REQUESTED A CHANGE FOR WEDNESDAY???? Does not value your time. STAY AWAY!!! WTH?? time wasters This is NOT our first problem with this delivery service and will write out our 6 experiences with delivery and assembly with select and ikea when I have more time

It's IKEA. You wander around looking at furniture and house stuff that doesn't really suit how our home is set up? We've bought a few things from here, for our kids when they were in college or their first apartments. The quality is decent if you put some effort in and can read instructions. The names of everything they have is a treat to see how well your brain and vocal chords are in sync. It's set up like an amusement park, the folks working here are always nice when you happen to have a question.

It is a pretty standard Ikea. You go up the escalator and check out the galleries upstairs and then you go downstairs to the warehouse. Service was friendly and all. Nothing really to complain about.

They have very good quality practical items and I especially Love their Clearance section deals!

The store at West Chester has never failed me. I have shop here many times and also several other Ikea's. I live a little closer to the new Ikea in Fishers Indiana but so far my experience with that Ikea has been horrible from them being out of items to not being able to give me a replacement part. The West Chester Ikea is my favorite. Today I went in there to exchange the drawer bottoms from a cabinet that I purchased because I made a trip to the IKEA in Fishers and all they could do was give me some bottoms that I needed to cut to fit that just wouldn't do. Today my customer service person was Ron and that was a great experience. I waited while Ron searched for the right drawer bottoms for my cabinet and when he could not get the exact ones he ordered the cabinet out of stock and we pulled the drawers from it. Great experience today and I will continue to patronize this Ikea!

I love IKEA! And this location is great! We have tons of IKEA stuff in our house, and I think it's stylish and sturdy, while also being reasonably priced. If I'm looking for a specific item for our house I'll always check IKEA along with my other go-to's to see how it compares. This location is our go-to IKEA. We've visited several other locations as well, but for now this is the closest location to our home, so this is where we go for shopping trips. We've always had great experiences at this location. The store is clean and well organized, and it's always easy to find what we're looking for. It's easy to spend a day here, and when you do be sure to eat at the restaurant, because it's awesome! I definitely recommend this location. Our experiences here have been great, and like all IKEA stores I think this one is a gem!

Wide variety of options and references. I give it 4 just because it has that Walmart vibe of no assistance. I walked in circles trying to find a particular item I liked from a display.

It might not be the most convenient for those of us driving an hour and a half to shop IKEA, but it's worth the trip! Wish we had one in Louisville! I bought the sit stand desk that rises in 2016. I have back issues and health issues which make it hard for me to sit for long periods. Being able to change positions is so helpful! I have loved my desk. I even got a piece of glass to cover it and keep it nice. Well recently it stopped being able to go up. It will go down but not up. I called IKEA and discovered it's a common problem and usually a new power supply to it fixes it. The desk has a great warranty. I think it's 5 years on mechanisms and maybe 10 on the top. They quickly shipped out the power supply with a new button and everything. But alas it didn't fix the problem. So we had to disassemble the desk and take it to IKEA near Cincinnati. Traffic wasn't bad. We got there and they helped us unload it, pulled up my original order number and processed the return immediately. I was issued credit and they had the same desk in stock so we got it. It was a great process. Friendly and helpful staff. And they stood by the product. Got it home and put it together and it works beautifully! I still love this desk! And I appreciate the ease with which they helped us. I am back to work! Literally!

I went to IKEA to get the Panget coat rack and bench. These items are difficult to locate so I had to travel further than the closest location. My 11 year old son accompanied me to this location. Once we arrived we walked the entire floor and did not find a display of the items we were interested in purchasing. We did have the location information. We were able to locate one item without any problem and load it onto out cart. The second item lacked clarity on the location and found an employee who directed me to talk to someone in an adjacent area. He gave a paper that was an order. I was told they will bring my item to me. I pay. I get in my suv and go online and wait for an IKEA person to bring the item out. My son did show great patience through this process. After 30 minutes I went inside to find out what is taking so long. I was told they will bring it out. Finally after waiting for 58 minutes. I went in to see customer service. A customer service person was able to get my item. This completely unacceptable!!! They could have just handed the item. To add insult to injury, this very item was broken when I opened the box. Fortunately the Fishers, IN location had this items in stock. They have a different process it only took 7 minutes.

Why??? I go in for a short list and $200 + several hours later I come out!! My family and I love to explore and shop here. There are always things we "need" lol. I will say know your prices and average costs before you go. Most things are a deal but some are above average. Well worth the trip to Cincinnati from Louisville!

Our very first time at an IKEA and it really impressed both myself and better yet my husband! We ate a tasty lunch....followed up by some additional snacks at the exit....and began our adventure. Impressed with the decor, options and pricing, it took a great deal of restraint to keep from buying all of the things I was quickly falling in love with. We did minimal shopping but took our time browsing around enjoying the sites on such a gloomy, raining day. With ideas of grandeur, we definitely intend to venture back.

I like Ikea in general. They have a great selection in furniture and whatever you need for your home. No complains about that. We placed a pick up order this morning for 20 vases, received a order number and a pick up time. I arrived during the given pick up time, went to the desk to pick up our items. The clerk who worked at the pick up desk was beyond rude. She informed me that our order was cancelled without any further given information. When I asked why it was cancelled I was told that they can't sell what they don't have. I asked her about our cc since it was charged and was told that we will be refunded. I dared to approach her one more time if she could please look up the item to see if the store had any in stock. She looked at me, said no and kept ignoring me from that point on. She just pretended I wasn't there anymore. My comment about this is: If you don't want to having to deal with customers - find another job! I walked back into the store and stopped at a info desk. The staff member was much nicer and told me that the inventory online was not reflecting the quantity they had on the shelf. I wasn't so mad about the fact that the inventory wasn't correct but about the extremely rude staff member. - You can do better Ikea.

Used to be better. But it's fine, it's good for a tight budget. Recently they switched over to 12 meatballs instead of 10 or 15, and you get a side as well as the potatoes. I don't recommend the veggies. The veggies were mostly stumps of broccoli and cauliflower and were cold. They should have been hot, we were the first people through the checkout at like 11 am so they should have been freshly cooked. The meatballs though are yummy and the star of the show anyway and its only 5.99 so you can't complain too much. For the same price they also have meatless meatballs as well as salmon ones. We asked for a couple salmon to taste, pretty yummy. Other stuff we've had was good, and as I understand it (at least as of a couple years ago) the cold sandwiches and seafood plates like the shrimp or gravlax are never more than a hour or two old, replaced constantly, so they are always fresh. But the desserts however, should not be missed. I recommend the chocolate cake, as you hot the hot counter ask the server to put some lingonberry sauce next to it for the cake... trust me. But all the desserts are great. They are worth the visit for those alone.

It's absolutely shameful how IKEA has handled COVID-19. They are accepting online orders, but not delivering product. They have completely shut down all lines of communication (email, phone, social media). Which is the upsetting part. Everyone and every business is struggling during this difficult time. But they have decided to eliminate any line of communication. I drove up to IKEA in West Chester today where they couldn't even cancel my order. This is theft. Their customer service team in the exchange department has to be the front line for all of this, and their hands are tied. I felt so bad for the person helping me. He did the best he could, and called his managers several times and no one would help him. I surely hope they are being compensated appropriately because I can only image some of the people they have to deal with. At the end of the day it's just furniture but I have $1,600 I have no idea when I will ever get back. I hope they are investigated because whatever is going on isn't right.

I used to joke that my house was "brought to you by IKEA." Much of our livingroom furniture was IKEA. Our livingroom curtains were IKEA. All of the furniture in my children's rooms was IKEA. Kitchen island... IKEA. Our dining table... you guessed it, IKEA. The operative word in these sentences is "was." I say was, because we recently moved. Most of the pieces that were made out of particle board did not survive the move. Some of these were large armoires made of particle board, and held together with small nails. Nails IKEA provided.There are pieces of furniture that are made of sturdier materials there, at IKEA. The few pieces that we own that fell into that category, (a few bookshelves, the dining table and a kitchen island,) did survive the move. The rest did not. I would say "you get what you pay for..." but in some cases, the armoires in particular, they were only a hair less expensive than sturdier ones. We were not anticipating on replacing SO many pieces of furniture during the move. This time we are being more selective. If looking for bathroom trash cans, IKEA is great. They also have fairly good prices on home decor, and the quality is decent. None of those items have had any problems. Prices on dishes, tableware, glassware, and lighting options are very competitive. These items are generally made fairly well. Quality on kitchen gadgets is hit or miss. We have had a problem with some of the metal items rusting at the joints. I know we will still shop here from time to time. We will just be more discerning about the pieces we purchase, from this point forward. Mostly only decor type pieces.

Do not, I repeat DO NOT buy your kitchen cabinets from Ikea. The cabinets are fine quality, and a great price--but you will lose your effing mind (and lots and lots of time) trying to get the pieces you need delivered. We chose Ikea for pricing, but in hindsight I would have paid more to avoid the absolute nightmare it was dealing with their customer no-service department. And the company they work with for deliveries--Select Express--is even worse. Two stars because they are cute enough and a couple people tried to help us through this hellish experience. DONT DO IT!!!!

IKEA is like the gateway drug of home decor. It's a slippery slope of "I'm just here to buy some dishes," but you *accidentally* take the magical escalator to the showroom instead of heading straight to the Marketplace and by the time you reach checkout, you have two new light fixtures, that throw pillow you just "had to have," a bag of Swedish meatballs, a new office chair, and a partridge in a pear tree. As an IKEA rookie, I had very high expectations for my first visit. Let me tell you, it lives up to the hype. I was greeted at the door by a smiling employee who happily offered me an iconic yellow shopping tote for my purchases. After less than five minutes, I realized the magic. I could wander here forever! So many setups and decor inspiration, smartly categorized into rooms like the kitchen, office, bedroom, bathroom, etc. The clearly marked tags have the price, size dimensions, and where to find that item in the self-serve Costo-like furniture warehouse at the end of the maze. Customer service is there if you need it, but no one approaches you asking if you need help, which I personally prefer. The highlights for me are the affordability and durability of product, the unique light fixtures, the accessories (hello, lifelike faux potted plants!), and the general variety of offerings and price points. You could literally furnish an entire apartment or house just at IKEA. The only downfall for me is the key DIY element and logistics of transport and self-assembly. Can't wait for one to open closer to home in Fishers, IN in fall 2017! Follow the yellow brick road of arrows until you reach the Emerald City that is the Marketplace (and cafe, of course!). You might fall into a trance in the showrooms like Dorothy did in her poppy field, but you'll leave Oz (err, I mean IKEA) with a plethora of goodies for your space. Side note: Get the 99 cent Choklad Mork. Best. Dark. Chocolate. Ever.

I am from Louisville and this location of IKEA is the one we frequently visit. If you don't have an Ikea in your city, it is intriguing to make a day out of visiting. For me, if I can't spend hours looking through the showroom and Marketplace items it isn't worth visiting the store. I cannot easily return the items being so far away and like to be mindful. What I appreciate most about the store is the showroom. It's one thing to look at items in a catalog or on their website, but when you see it come to life and feel like you're stepping into someone's apartment, it really helps you to visualize what it will be in your home. I'm sure that designing a kitchen space or other major room with IKEA is a fun endeavor. While they do offer slips where you can record items that you're interested in picking up, using your cell phone is really the best way to track what you like. Look for the tag that explains which section of marketplace to find it or which aisle in the warehouse. However, when it comes to kitchen items, I did see several pieces without tags and that tells me you may need to pick those up the moment that you see them. For smaller, potty train children there is a fun play center. They cannot stay there all day but it's a nice break from boring shopping with the parents! The cafeteria is also a great spot to take another break and fill your belly. If there's something that you enjoyed, they have a freezer and refrigerated section to purchase some of their food items, plus there's another opportunity to grab a snack such as a hot dog, or cinnamon buns on your way out the door. IKEA has really thought about the customer shopping experience and has designed shopping carts for various customers. They also have built a dock area for those of us picking up larger pieces, so that you can pull your car up to the side of the building and begin packing them into the vehicle. I know several people that rent a U-Haul so they can drive away with their Ikea purchases. IKEA does not offer shopping bags, however you can purchase a large plastic bag to carry some of your pieces to the car with you. Most of the time though we are willing out our cart and packing them into the car. Before your first visit, consider creating a family IKEA account for specials. If you're planning to stay overnight, and especially if you have a family, we often visit the Drury Inn on East Sharon Road. It is only one exit away from the store and several surrounding restaurants.

I came Saturday with my mother, who is challenged with mobility issues. She has severe arthritis and uses a cane, but she really loves to see IKEA when she comes to town- it's very exciting for her. I went to the front entrance of IKEA to get a wheelchair, as navigating a store this size by cane would exhaust my mother. No wheelchairs. No employees. I walked to the checkout area and the exit to see if there were wheelchairs there. None. I asked 3 different workers if they could find a wheelchair. The first two brushed me off. Both told me the wheelchairs were in the front and to ask the person there... again, there wasn't any worker there. The third employee pretended to not hear me. We started through the store with a push cart and found 3 other workers in sofas. My mother asked them for help getting a wheelchair and finally one of them went to go look. He came back about 8 minutes later to say no wheelchairs were available. The store wasn't busy. There weren't a plethora of wheelchairs on the floor. We saw one in use. IKEA- do better. Get a few more wheelchairs. Have them available. Train your employees how to talk to people with disabilities and to show compassion. Your store is a wonder of fun things to see- work on allowing access to everyone.

We've been Ikea lovers since we discovered the one in Heidelberg, Germany back in '97. They've been an economical solution to the "first apartment" furnishing problem, but also a great place to pick up accessories for the European look in your forever home. The kids always loved the play area, and all of us look forward to the cafeteria-style dining room upstairs. It's a great way to spend an afternoon, even if you don't make a purchase, you'll still have fun dreaming up ideas for your living spaces.

I've had a myriad of opportunities to visit IKEAs in the past, but had never made the plunge. Well, I finally visited an IKEA. And it was a pretty neat experience. I think the idea of the store forcing you to walk through the whole store before exiting the place is a Swedish thing? I've been to other Swedish stores and they did the same thing. Dunno. But anyhow, if you're ill-prepared to walk a lot, then IKEA isn't for you. But I certainly see the value in displaying all of your goods, and allowing the public to see everything that you are offering. And all for a decent price. You can trick out a whole bedroom for like a grand. Pretty good. It's not worth driving more than 40 minutes to go to IKEA if you're just going to look around, in my opinion. It's good to go with a purpose. Our recent visit saw us load the car up and head home. A very fruitful trip. IKEA is where it's at. Big fan.

I love how this store is always clean and bright. My husband went for a cabinet and I ended up buying some shopping bags and this non alcoholic wine

IKEA is like, an adult's playground. The showroom has to scale furnished and decorated rooms to explore and get ideas from. Every time I go, I get the urge to completely redo my house and then remember I don't make enough money to do that. Dang it, IKEA! But really, can one of the decorators come bedazzle my living room with artfully placed knick-knacks? I'll pay you with pizza and an awkward hug. The map and teeny tiny pencil you snag upon entering is meant to help you narrow down your choices and write down what you like. I usually just steal the pencil because it's cute and take photos of what I like. I'm less likely to lose it that way. After spending an hour sitting on couches, petting rugs, squishing stuffed animals in the kids' section, and imagining furniture in my house - I made it to the Marketplace. Here are all the smaller items for sale. I ended up buying a new kitchen trash can (note: while easy to assemble, the lid was messed up. My boyfriend, being a saint, swapped me lids so I wouldn't punt the lid across my yard in a fit of rage). I also bought a new casserole dish, an under-the-cabinet wine rack, 4 wine glasses and 2 margarita glasses, and a shoe mat to go next to the front door. After escaping the Marketplace, I hit the overwhelming furniture section, where everything comes in a box and towers over you on floor-to-ceiling shelves. After seeing items in the showroom, I bought a new dining table. $40! C'mon, can't say no to that. One of my friends asked me how my boyfriend and I survived the trip. I was clueless to her question, but apparently going to IKEA is the ultimate test of a relationship. Considering he and I tossed a stuffed pig to each other while I yelled, 'When pigs fly!' I'd say we did okay.

Me and my parents LOVE IKEA, so much furniture choices and good food there. So much stuff. Only it is a while away. Clean store. Nice kid place for the kids to hang out, watch movies, hang out, color, and more!!! Sections are cool, friendly and helpful staff, also really good displays there. It is a hit to visit there. Not that much big lines. Good storage area for rugs and other stuff, if you need furniture come to IKEA.

Price does not match when at checkout. So confusing. Love the second floor but sadly they don't return food from frozen area. The west Chester needs a better customer service

This is absolutely the worst retailer I have been involved with, pandemic or not. I went there specifically to buy bookcases and bookshelves i needed that day. Half of their showroom was marked "oversold" or "unavailable". Fine, I'll deal and absorb all the excuses that are made. I found a bookshelf that had the tag "take a picture and show to associate" which I did so they could tell me where to find it. I took it to a woman and she said to go downstairs to the warehouse (no, really?) and find it in home organization. I said "ma'am, I don't know where that section is. Normally there is an aisle number, and location number, could you please just give that to me so I can find it?" She said, no she couldn't, just go look for it down there. REALLY? superb customer service Ikea, especially considering she was sitting at a desk playing on her phone. So I go downstairs and start wandering around. I can't find anything, and I can't find any workers. I roam around and finally am able to find a shelf that I could use so I picked up two and started towards the registers. That's when I saw about 30 employees walking around, horseplaying, chatting one another up, and very few seemed to be doing any work. I also notice about that same time that there are TWO cashiers and each one of them has at least 15 people in line. I stood in line for about 10-12 minutes and not one person was checked out. I put down my shelves on the ground and started heading for the door. I then saw someone near the door and I figured I would tell someone just what a poor representation of customer service and store management was going on. That person huffed and puffed and told me to call corporate. OK. I call corporate number and to talk to customer service, you jump through a series of hoops in their automated voice system until you finally get a message saying they are unavailable to take your call at this time. So I call, again and this time, I hit the button to place a new order, and wow, I actually got through to a person. So making money on new sales is ok, but screw you if you need to talk to customer service. That person also had no interest in what I was saying, and would not transfer to anyone in customer service or anywhere where I could file a complaint. He suggested ordering the product online. I explained I needed it today and that is why I went there in person. But I decided to check it out online and OF COURSE, it says "not available for delivery". Chalk another ridiculous decision by this company. This is a prime example of why box stores are being replaced by Amazon, and more power to Amazon. I found exactly what I want and will be delivered the day after ordering it. I'm pushed back in my schedule a day, but oh so worth the better experience with Amazon than dealing with that poor excuse for a company, IKEA. They need to get their act together.

A great shopping experience. I recommend ordering online in advance for the big items, to be sure that it's in stock.

I actually like the selection at IKEA. My issue lack of service. Now many items have to be "ordered" in the store and you checkout and WAIT for them to bring to car. Self pick up is much easier and not sure why so much is now not in the racks for quick service. It stinks to wait in line for 30+ minutes to order then another 30 to get it AFTER you checkout.

I'm in my 20's. I'm moving. I'm on a budget. I don't have a lot of space + I loved legos as a kid. Where am I going to by my furniture? Ikea. Duh! But get ready because this place is packed! But Kim what if I go on a Tuesday in a blizzard at 10:45am? Doesn't matter. Packed. But hey, it's totally worth fighting the crowds to get a $250 dresser. Or $7 end tables. Or $169 TV stand. And even I who cannot hang a magnet can follow the instructions and BUILD FURNITURE! Yeah, now I feel like a big deal. There is a restaurant in here that's pretty great. I'm looking at you Swedish meatballs and carrot cake. And the showroom upstairs is full of great ideas. I especially like the full apartments they have set up to show you what you can do with little square footage. I shameless love you Ikea.

This place is the MECCA of all thing home shopping! I mean how can you go wrong at IKea? They quite literally have everything you need, don't need, and everything you wish you didn't want! Price can be iffy depending on what the object is. You just need to decide what it is and if you can live without it -- or can you get it somewhere else cheaper. I reccommend coming on a weekday (during the day if you can). Its less crowded and you won't feel rushed or trampled over. Need a babysitter - dont worry they have a place to drop the kids off while you frolic and play all day! I also reccommend wearing comfortable shoes! This place is MASSIVE! If you want decorating ideas it is totally worth it to go through the Showroom - if you know what you want and you just want to look and shop then head on over to the Marketplace only. When your excursion is over, I'm pretty sure you'll be famished so stop and get some food and their restaurant area. You wont be dissapointed...heard the meatballs are really good. :)

I love Ikea! It's a fun date, and I'm not exaggerating. I love looking at furniture and the marketplace downstairs. I found a bunch of my furniture here for cheap, and it's easy to assemble! Sweden has it right! It's not the top-notch furniture, but for a college student or even a young couple who's just looking for a temporary furniture fix, this is the place to do it. I'd drive out of my way to check it out! Another pro of this place is the food court. You can get a surprisingly cheap meal (maybe even free if you spend $100+ on furniture), and it's pretty darn good too. I especially enjoy the Swedish meatballs. You can get a plate of 10 meatballs complete with mashed potatoes and gravy and lingonberry jam for only $5! Their breakfast is even cheaper and pretty good too.

It's nice having an IKEA close by. Growing up the closest IKEA was at least an hour and a half away and going there was a huge event that usually only happened once a year. This place is perfect for picking up very reasonably priced furniture. Sometimes they have unbelievable deals. They stock so much stuff and do a pretty good job of constantly putting out new items. This location is always organized and clean. The staff is always very present and helpful. My favorite section to walk through is the lighting area. They always have a crazy and interesting array of lamps and lighting options that make you really want to figure out a way to work them into your home. Basically 75% of my furniture and household appliances have come from this IKEA so, yeah, I guess you can say that I'm a fan.

With no current home improvement projects in the works, there's really no reason for me to need to shop at IKEA for anything, but it sure is fun to just walk through and look at the model rooms. If nothing else, it gives inspiration for that next project on deck, right? Never leave an IKEA without checking out the "As Is" or "Slightly Damaged" area near the registers. Sometimes there's nothing there worth a darn, but every once in a while you hit paydirt.

I'm relatively certain that the word "Ikea" translated into english means "labyrinth" (It doesn't, It's actually an acronym of the founders' names)... The naming convention actually stems from the fact that the founder of the company is dyslexic and needed a code to classify the products (Who knew!?). Cincy's Ikea is impressive in size, offerings, and service. The parking lot is large and even on a busy day, you may have to fight your way through families and such, but I've always easily found parking and gotten in and out with what I was looking for (and a few things that I wasn't looking for). If this is your first Ikea experience, you should probably sell a kidney or pawn a bunch of your belongings, because you're about to purchase a lot of affordable home goods that you had no idea you even needed. They'll look trendy and unique (but will scream that you shop at Ikea). All in all, it's enjoyable to just peruse Ikea for inspiration or to let your money burn a hole in your wallet.

"The store is separated into five areas: showroom, self-serve warehouse, market hall, dining, and checkout. Showroom: If you don't know what you want or you're looking to style a room, the showroom is the best place to go. It's actually the only place where you'll see IKEA furniture put together in the flesh. There are displays set up for kitchens, home offices, bedrooms, etc. You'll want to just take the entire display and have it installed in your home, but unfortunately, that's not an option. Instead, look at the price tag on each item you like because it will show you where to find it within the store. Record the location info in your handy notepad (found at the front of the store) and look for it in the self-serve warehouse. Self-serve warehouse: This is where you'll find all the items you liked in the showroom and you can pick them up in their flat packages. Market hall: All of the decor accessory items you want for your home like rugs, vases, lighting picture frames, and clocks are located in the market hall. Dining: The IKEA restaurant has a wide variety of breakfast, lunch, and dinner options as well as desserts. The food is pretty authentic to the country's typical cuisine. Checkout: Once you're satisfied with your IKEA shopping experience, you have to pay for your items and checkout." Kylee Weirks-WTHR article Explained better than I could :)

A fun day at IKEA with a wonderful light meal to end the day. The cafeteria was very aesthetic and the food was very delicious for its price range. The only thing I can complain is the table area was a bit dirty, but I cannot blame them as it was fairly busy the day and time I went. Overall, the whole experience from shopping to eating was very pleasant. Will for sure visit again.

The store is organized enough but they really need to put a sign at the entrance telling the truth "By all means look around, enjoy our demo spaces, spend hours taking your notes and measurements. However, when you get downstairs you will realize we don't actually have what you want in stock. You'll have to go home and sulk until it comes in sometime in the near future or order it online and wait even longer to get it. We apologize in advance and invite you to lick the pages of our catalog in the meantime."

I'm from Louisville, KY and I drove all the way to Cincinatti to come here. I had a great experience here in IKEA. I would say for the quality, everything was reasonable. I like the minimalist style of the furnitures and most of what they sell are affordable. Loved the food from the food court as well! It was very cheap for the amount of food you get (I got the Swedish Meatballs with Mashed Potatoes and Beans, it was $5.99). If you are a plant lover like me, IKEA is the perfect place to go to. Their succulent plants with pots are about $5. I'm already planning for a second trip back here, loved this place and I'm hoping to have an IKEA in Louisville soon!

My all time favorite store for furniture and house deco. The walking path through the store let's you see examples of room arrangements, and the merch is always neat and organized. The staff is super helpful at locating items and ordering things that may be out of stock. IKEA also has a 365 day return policy if you change your mind or aren't satisfied, which is great if you're trying to find your style. It is a little far from downtown Cincy, so I recommend making a list on the website first so you don't spend all day there. The collections are always changing with trends, so there's always something interesting to see!