Rich R.
Yelp
I love Ike's, but this was my least pleasant experience. I came in with my girlfriend after a long road trip and ordered two turkey sandwiches at a time where they're doing halal-only turkey. We weren't told about the different turkey, which alone isn't a big deal, but the servers seemed very annoyed when we politely asked to exchange one of the sandwiches.
We were told that's the turkey they're using for the next few weeks at this location only, while the owner is in town (something along those lines), however there was no mention on the menu or by the employees, and it felt like they were attempting to dismiss my inquiry. Neither my girlfriend nor I really enjoy smoked turkey, which is why we asked to exchange, and would have ordered something else if we knew about the change. It felt like the workers didn't want to swap our sandwich, but in the end they did, however, I felt a lot of discontent and annoyance with my request, which I don't think is fair. The other employee went to the back of the store mid-conversation during our exchange request, which I also felt was unprofessional.
I've worked in the service/restaurant industry and I understand that these employees are paid minimally and I understand it can be a pain to swap food for a customer, and I make sure to always be polite and friendly. However, I thought it was rude and unprofessional to give us attitude for asking to exchange sandwiches when we weren't told the food was different from what we're used to. I didn't appreciate the other employee walking to the back mid-conversation. Hopefully they eat the sandwich that they took back or give it to a homeless person instead of throwing it away. Overall, it was just a negative experience and I'm disappointed with the lack of customer service and proper communication from my favorite sandwich chain. A "no worries, have a good night too" would have gone a long way.