Syn Dee
Google
I’ve been coming to this location for years because the food has always been on point. Sadly, my last two experiences have guaranteed that I will never return.
This evening, I called to ask about the latest time I could place an order. The woman who answered the phone was short, rude, and unprofessional. She told me I could order within the next hour or online, then hung up before I could even finish my question. When I called back within that timeframe, the phone rang out. I tried again a few minutes later, and the same woman answered, only to rudely inform me they don’t take call-in orders and that I needed to come in or order online, then hung up on me again.
Let me be clear. I don’t mind ordering online. What I do mind is being disrespected and misled by employees who clearly don’t value customers. This is now the second time I’ve dealt with rude service here, and it overshadows everything else.
Food might be good, but no dish is worth being treated like this. If management doesn’t address their customer service problem, this place will keep losing loyal customers like me.
** UPDATE to the owners response**
I explained CLEARLY what the issue was in my review. If you truly took the time out to read it, rather than seeing the 1 star review you would have been able to comprehend my issue! The lack of communication and the customer service being trash was my issue. Your response as an owner is more argumentative rather than problem saving. Expressing that I should have asked for a manger when I expressed how short your employee was on the phone? Make that make sense. You were better off not responding to this post rather than saying what you said. Because it's clear that customer service is not something your business cares about. So you be blessed.