Hypatia D.
Yelp
The first two times we visited were fantastic. The food is always amazing-- no worries ever in that department. Good portions, packed with flavor, just good classic Italian food. On our second visit we were fortunate enough to be paired with a wonderful server who gave the best suggestions and chatted us up the whole time. For the life of me I can't remember his name but he must have been mentioned elsewhere in these reviews because he was fantastic and went above and beyond to recommend us some good f***ing food.
However, on our third visit we unfortunately encountered some of the worst service we've ever experienced. Our waitress was uncommonly inattentive. I'm not exaggerating when I say we've had better service at Texas Roadhouse! She seemed out of it, as if high on something. Came to our table 10 minutes after ordering apps to confirm that we had, indeed, ordered apps... and then was rarely seen again. We wanted drinks but she didn't come to our table, so we flagged down a busboy. She served the drinks as if she couldn't be bothered, and then all our dishes from the bread and apps were sitting there on our table while we ate our entrees. The tables are small at this restaurant so it was awkward with all the old dirty dishes.
She never looked us in the eye, never asked us if our food was good, never came back to ask us if we wanted refills on our drinks, etc. We thought of ordering dessert but didn't bother because no one came by our table for 30 minutes after our entrees were long gone. We expect to pay good money on our date nights-- apps, entrees, drinks, dessert, the whole deal. But how can we justify that when we have to actively flag down some poor busboy who isn't even assigned to our table and has other things to deal with???
For $200+ a meal, you would expect servers who can at least take your dishes away. I want to go back because the food is so good but our server soured our experience for the meantime.