Winnebago V.
Google
I’m not leaving a bad review because of the food, or what I was able to try, because it was very good, but because of how we were treated. We even cancelled other reservations to come here because we heard such good things and it’s a Michelin star.
We arrive pretty close to opening around 8:45 to a mostly empty restaurant and are led through a very nice looking place, up the stairs into a brightly lit room that doesn’t look nearly as nice as the main downstairs. I ask if we can please sit downstairs and they say no because they have reservations, which I thought was odd because we had reservations and the room was empty so far. Anyway we are given a small glass of wine on the house which was nice but then were ignored for about 25 minutes, weren’t even given water which we asked for several times, weren’t told about the menu which was all in Italian and we spoke only English. Finally we try to get the waiters attention and he tells me one moment and brings over the owner who I guess is the only one that speaks English well, which is fine but he’s working downstairs not where we’re seated. He was nice and went over the menu with us and helped us pick our food. Then another 20 minutes goes by and we are given a wine list which is huge, no help on what to pick until I get the attention of the waiter again, he is slightly helpful but not really. We arrived around 8:45 and now it’s 9:45 and we finally get our first course, it’s not until almost 11 that we get our main courses.
The main issue we had that night was we had an issue with the tables nearby. There was a group of younger people next to us and their text message DING DING sounds kept going off very very loudly and it was very distracting. There was also a table with a child nearby that let their child roam free and run around the restaurant which was also slightly annoying and didn’t seem like the right place for this vibe. The other table also kept playing music on their phone, it was honestly very bizarre because it was so quiet up there, music would play on and off but mostly it was silent. We asked the staff if they could please talk to the table next to us about silencing their phone and they ignored our request, apparently pretending like they didn’t understand even though I used a translator app on my phone and they said they understood. Finally I had enough because our treatment throughout the night felt like we were pushed off to the side and ignored so I asked to talk to the owner again because it felt like he was the only person who understood us.
He apologized for the treatment and asked if we wanted to be moved downstairs. Apparently another table had been able to eat and leave in the time we had been there which was crazy to me because we had just gotten our entrees and there was no one even sitting at that table when we arrived, so obviously they treated everyone downstairs much better and brought food much quicker. I was hesitant but it seemed like he wanted to make things right so I agreed to move. We moved downstairs and almost as soon as we sit down he comes over and asks if we want our entrees remade which to me felt like too much trouble and I felt bad so I asked “are you sure?”. This seemed to set him off and he starts berating us in front of the entire restaurant, people are looking over at us because he’s basically yelling at us like we’re children. It was extremely uncomfortable and at that point I just wanted to leave but he had asked for our food to be remade already. We had asked for it to go because we didn’t want it to go to waste but they refused and brought the food to the table anyway which was very passive aggressive. I didn’t even get to eat any of my entrees but we paid for the entire meal and left because we weren’t going to sit in a restaurant where we weren’t wanted. It was a very uncomfortable, isolating, and stressful dinner and I wish I just went to the restaurant I originally intended to go to.
TLDR: If you are not italian I would recommend eating somewhere else because they will not treat you as well.
