ilani

This was hard for me to rate. The reason is... While the casino itself is pretty nice as casinos go and they have a few nice restaurants too. I was there for a show in the Cowlitz Ballroom. The seating was very crowded, no elevation/all one level. Not ideal and especially if you have any kind of disability or are older, trying to get in and out of rows is not an easy task. They need to do better by either having 2 shows a night and less seating or just foregoing a few dollars on seats and not crowd them in so bad. If there was an emergency in there and people had to evacuate quickly it would never happen!! The other part of this review is SMASHBURGER in the casino - Don't go expecting a full menu! They only have a couple burgers and that's it! Same with the shakes. I was sooooo disappointed. Go to Rock and Brews instead.

Beautiful hotel & casino. Not only comparable to Vegas, but completely non-smoking. Everything looks brand new & kept in immaculate condition. Sports Book is great. Just recently installed bubble craps, roulette & black jack individual computer games which I love!

Beautiful smoke-free casino. The rooms were clean and spacious, with fantastic view. The bed and pillows were comfortable. The staff was helpful and friendly, we especially love our hostess Erika. We enjoyed delicious meals- at Bella Vista, and Michael Jordan's. We'll be back! 🎶 Kool and the Gang still got it! 😎

Stayed here for a work function. Would never afford to stay on my own dime, It feels very overpriced. The entire staff, anyone I encountered was absolutely delightful. Incredibly nice, attentive and most helpful. The atmosphere was very nice but everything from food to hotel rooms was priced just out of my comfortable price range that I don't see myself being able to just pop in from time to time. I would recommend it though.

This Casino is big, beautiful and has all the newest slot machines. This place was a fun stop in a road trip on our way to handle some business. Bonus hits were reasonable, we were very comfortable for our first visit to the Ilani Casino. I enjoyed playing and count my blessings for having won a few dollars. Everyone, including staff, seemed to be enjoying themselves during the time we were there! Relax, let down your hair and enjoy this small town Casino. It feels legit and safe!

Ilani is right of the freeway with plenty of parking. Their rooms are super nice and workers are amazing. Brandy, Crystal, and Murphy always welcoming at the craps tables. The sunday brunch is delicious at line and lure. This is definitely one of my favorite casinos.

We were there celebrating a birthday we rented a huge van so we all can ride together, I enjoy coming to this casino and barely drink there, I spend a lot of time playing slots. We'll lastnight we all decided to watch the band after our dinner, 12 of us 10 of us drank the other two didn't as they were the DD drivers, I and a friend walked up to the bar, ROB was the bartender he was absolutely rude had a huge chip on his shoulder because I wasn't quick enough to order my first drink with him, I was thinking what card I wanted to use he says after this your both are cut off, I was what? Why? He says because I can barely talk i was thinking how much $ I had on a card I felt rush by him. I left the area and told my friends what had happened and they said was it the guy with slick hair I said yes, my friends said ya he has done this before to them. And again he comes over and says now we're all cut off this bartender Rob needs to have better customer service we were having a good time and he the bartender diffinatly made sure that the other bar across from him we were cut off. I barely ever drink there just play a lot of slots and spend a lot of $$ i am considering going elsewhere

First time coming here had great experience not sure about the negative reviews it’s a casino so don’t expect to win all the time or go home rich and if you know of that type of casino please send me directions lol .. My weekend here was awesome I met a lot of great people and had good time, but I left with less money then when I arrived, but that’s the casino life for ya always spend more then you’ll ever win just remember to have a good time and it’s always worth it at least for me. Good luck folks cha- Ching

hello jimbowheeler ive going to ilani for awhile and everytime ive had a great time ive been eatting in the rock and Brew on taco tuesdays they are the best and my waitress Franctine is the greatest.go tooRock and Brew and enjoy. im sorry i dont how to add Rating but im giving a 10

not an avid gambler but watched my friends play -- u win some u lose some. but very friendly staff and environment was good vibes; clean and well-kept. parking lot is huge and it was honestly pretty packing for a monday night lol

I used to enjoy visiting this casino, frequently gambling and dining at its restaurants. However, my recent experience with the VIP manager, her name started with a J. Was very disappointing. She was not only rude but also condescending, leaving me feeling unwelcome. Despite being invited into the VIP room by a host and because we spend a significant amount of money, her attitude made me question whether our race influenced her behavior. It's disheartening to feel disrespected in a space where one expects to receive excellent service. Unfortunately, due to this encounter, I can no longer recommend this place to others. It's a shame, as it had so much potential.

I never had much desire to go here but a family member wanted to go to a restaurant here for their birthday and we ended up in the casino afterward. I was almost scared, definitely attracts a certain element of people that are not very classy. The flashing lights and noise all over, I couldn't deal with this for long. The bartenders were kind of fun, that's about all I can say. Also kind of a nightmare to drive there from Portland. I hope to never go back.

ILANI is such a beautiful place, from the Main Foyer, to the Front desk to t the beautiful room we stayed in, It was such a great and beautiful and wonderful experience. The hotel from top to bottom was very clean and the woodlands surrounding the property was just stunning. I recommend staying here if you are in Ridgefield Wa. Such a Beautiful and Peaceful place o relax and or work. We will for sure be back to stay at Ilani

They use camera or video camera upon entering. No posted signs i know of security very rude I wore mask due to sick Very poor

We were in the suite on the 14th floor. The room is big ,clean and with a gorgeous view. The suite came with two bathrooms. Interestingly, neither has a towel bar to hang towels. I also will recommend to Install a microwave in the suite for the guest's convenience. We went to the fitness center, I was surprised to find that it is well stocked with the cardio machines, weights and different kind of props for a good workout. Also checked out the pool area. It also has a hot tub but It was busy so we did not use the pool/hot tub. Overall, we loved our experience. It is a wonderful place to stay!

Went in last night and got robbed. No not a hold up at the ok corral but, the casino. The casino took all my money and left me going home once again with only $5.00 in my pocket. It was a Wednesday night and there really was not a lot of people there at all. I played probably 20 different slots and notta. Not one paid anything. It's ok as I should know better. Just don't be like me and fork out all your money on these machines as they will not pay you. If you do win just run out of there asap with what money you did win. Or if you want you can go broke sitting around drinking $10.00 drink or $8.00 beers. Then, you can deal with the new rookies in security calling an Uber for you telling you that you have to leave.

The hotel is truly fantastic! We had the pleasure of staying one night, and our room was impressively spacious and thoughtfully designed. The food and beverages available in the lobby were absolutely amazing! The staff went above and beyond, even helping get warm milk for our little one. The event space was perfectly planned for the wine party. The spread of food was incredibly impressive! The bruschetta was so on point! And the grapes paired with the cheese platter was the perfect combination! The Casino is like any other. Meant to do one thing... take your money! And it did that for sure! But I do have fun doing it! Totally worth it! Felt like a Vegas casino! Our visit to MJ's steakhouse was the cherry on top of a wonderful stay! It was a real treat and simply amazeballs! Can't wait to share more about that experience later. Stay tuned!

Nice hotel!!! Not sure if it lives up to its 5-star status but close. The hotel is connected to the casino. For those who enjoy gambling, it's a pretty convenient situation. The room was on the 14th floor with a Mountain View. Beds are up to hotel standards and the rooms have few nice extras like motion sensor lighting, digital mirrors and a large 75 inch tv. On the second floor there is a pool, but it's a wading pool with a pool side bar. It's more of a social and drinking thing. They have special hours for adults only. On the 15th floor they have an Italian restaurant. All other restaurants are in the casino.

Thought I should update my review since they do have complimentary soda machines now, with plenty of soda flavors! The staff here is always friendly and helpful. The restrooms and game floor are always clean and tidy. I would suggest joining the Momentum rewards program. It's free, and you get food comps for restaurants inside the casino and free game play money. They also hand out freebies occasionally. Plus, they mail you deals and happenings for concerts and other casino events. Overall, I would recommend this casino. It's the closest to my home and it's a nice one.

Rock n brew just opened on the 24th of April. So we decided to go check it out. The food was amazing, the waitress was a little pushy trying to upsell but I really liked it. Worth a repeat

We're traveling the Pacific Northwest in our van and this place allows RV's to park there overnight for free. There are no hookups (but we didn't need them, we have solar). We've stayed at a few casinos in the last five weeks and this one by far is the closest one to a "Vegas" casino (I've lived in Las Vegas for 30 years). It's big, has a food court and multiple restaurant options, including a nice seafood restaurant and a nice steakhouse. There's a showroom and they did a concert on top of the parking garage. It's very clean and still has that new look to it. It is also non-smoking (which I love). It was a great stay, great hospitality from the folks at Ilani.

Overall, This casino is great! The sports book has great games and ample seating. The steak house is worth the price. Line and lure has great music. Anything sushi or noodles needs work. Tonite we were waiting for our car In valet and some #sshole in a pickup with a REV plate was parked visiting with two employees who worked there. We Watched the owner of the truck totally randomly choose off a couple Standing there for looking at him. Employees shoved off but everyone saw it the optic was really bad. Couple Did zero. Truck owner was a total ass. Follow up: called the hotel. Customer service? Not available. Valet supervisor? Not available. Shocked? No. Disappointed? The casino Can do way better.

The thing people should be aware of: Washington state casinos are primarily rip off penny 'slot' machines that are designed to take money from you. They are set on sad, low payback schedules, as low as 75% pay back. They are not true slots based on random number generators. They are bingo/lottery based. AVOID AT ALL COSTS unless you want to waste time, money. We prefer to fly Spirit from PDX to Vegas. About 99 bucks round trip.

All I can say is wow! This was my first time coming here. They have all sorts of slot games you can choose from and tons of tables games. Their hotel is gorgeous with valet parking so you don't have to worry about parking your car. Ilani has been doing a remodel and it's beautiful.

Great quiet location, employees is high standard, room is clean, please visit them once, amenities are great bathrobe, slippers, k-cup coffee, tea, water, shampoo,conditioner, body soap, fluffy towels. Soft drink and coffee is free because of 4 ' is. Room with bathtub is limited most of room is shower only. Swimming pool and jacuzzi 8am-10pm (I prefer jacuzzi is little more hot) Casino side alcohol drink is not free.

Had a service dog inside and was pressed by an employee to the point where I was very visibly uncomfortable. I was very caught off guard by how much this employee pressed me and tried putting words in my mouth. I said the standard thing I say every single time I am asked about my service dog in a place of business and the employee tried twisting my words to discredit that my dog is a service dog instead of an emotional support animal. When I started getting visibly uncomfortable after I tried explaining that that's what I say every time, he (the employee) kept pressing me and kept trying to tell me that my dog is "an emotional support animal" and told me that I was "changing my words now" ??? When I again stated to him that is my standard response to when I am asked about my service dog and what service the dog provides. I am very upset from this situation and it caused me to have an episode due to my disability because this employee would not stop pressing me.

Stayed a night at the new resort - fancy rooms with lots of "automated" lighting. We paid for a Mountain View but got placed on the opposite side and had a view of the parking lot and freeway. Make sure you get an odd number room for the Mountain View. Bed was comfy, towels were soft, robes available for use ... toilet paper is awful, like sandpaper on a peach! Room is wonderfully upgraded with newest fixtures and amenities - my favorite was the "do not disturb" button vs hanging something on the door handle. Motion sensors lights up the flooring when getting out of bed at night. All in all, the hotel is nice but not worth $200 when we don't get the room we expect. Beyond the view, the sun beams into the even numbered rooms which was not pleasant.

This casino has A RACIST guard that refused to let me in due to my service dog. I'm a frequent guest of this casino and this is the first time that I was bullied by a guard at this casino. Drove over an hour to come here to just be refused to enter.

My wife and o decided to get away for a night, so we went to Ilani. Wow, we stayed at the brand new hotel, it was wonderful. We had a great steak dinner, and then relaxed. Great place, can't wait to come back.

First time going to Rock and Brews for breakfast. Had the Vegan omelet and coffee. Eating vegan right now due to health issues other wise I'd have bacon or some kind of meat! Lol. Anyway the omelet was great potatoes that came with.it were good as well! Just wish they had breakfast on the weekdays as well. Right now it's only on the weekends. Hannah was our server and she did great! Even talked to a manager named Brittney and she was awesome! Very knowledgeable! I will he back.

I had a great time with my friends! We had great appetizers, drinks and food while enjoying good music! We didn't win a jackpot but had a great time! We will be back

It's bright, clean and modern. Free self service beverage machines scattered along the edges. Some ok/decent restaurants including the infamous Michael Jordan Steakhouse. Very very new hotel with poolside cabanas. The food court is disappointing, on par with a mall court. I think they could have made a more high end "food hall" experience by partnering with local restaurants. There's also no 24/7 food options. Maybe a fancy ramen vending machine or midnight pizza? Is it Vegas? No. Don't come here with those expectations. It's a place to "have fun losing money". Some people like that, it's more about the experience than actually winning and I appreciate that.

What a lovely hotel. From our pulling up and being attended to by the valet, which is only four dollars, well worth letting them park for you, to the check in process. The employees were nice, respectful, attentive, and engaging. The room was clean, well appointed with a huge bathroom, beautiful mountain view and a huge, hi-definition television. The beds were sublime. Not too soft, as I initially thought. I actually slept like a baby and I don't usually sleep well at hotels. The sound proofing was excellent...quiet as a mouse. The pool is beautiful. I forgot to take photos of the pool and hot tub. There's even a poolside bar, so make sure to bring your bathing suit! The elevators are the fastest elevators I've ever experienced at a hotel! The faster to get you to the casino, I guess! The casino itself is big, bright, clean, and eye popping. Lots of penny slots, a free video poker tables, some roulette, blackjack, poker and baccarat tables. Truly, it was huge! Free soda, water and coffee stations as well. A fun night if you're prepared to lose some money, cause that's exactly what we did! Ilani hotel was a great place to stay for our quick little getaway!

Great food! But dang! I've literally never seen a casino so tight, on machines. Yes, I get it, its a gamble and it is what you choose. But dang rarely do you see a good win​

3-13-2024 Today upon walking into the casino my wife needed to go to Member Services. We were helped by a very pleasant person named Jana. She could not have done more for us. She went about writing things down for us not because she had to but because she wanted to. And you could feel it. Jana is really a fantastic person.

All the restaurants and fast food areas are terrible and have been since Ilani opened. The staff at Longhouse and Tom's Urban do provide the best customer service as humanly possible, but the food quality and taste are far below an outside restaurant. When your paying min wage and always are short staffed, fast food places there are the bottom of the fast food barrel. Nobody cares. Restaurants other than fast food, such as Tom's Urban, with something as simple as nachos with birria beef, was tasting "old" and dried out. How can you mess up nachos? Fries with the avocado burger, which they forgot the avocado, was cold and hard little stick instead of potatoes. Advice to guests.. eat before or after visiting the casino. Go anywhere else to eat. Your stomach will thank you.

I lived in California for many years I am a gambler Jackson rancheria casino is top in my book rating a nine hand pays great location great customer service here at l&a casino when I moved up here it is just the opposite the payouts are really horrible the customer service is bad and you just don't win it's weird how two casinos make such a big difference

VIP lounge quick stop before the chippendales has the best fruit salad ! The double sea breeze is working out just fine.

This place does not honor earned points if their system is "down". Do not trust this place

Bought tickets to Clint Black concert through ilani website for my parents anniversary. Never received anything, no emails, nothing in the mail, nothing. Called the week before the concert and the ilani representative said they go through ticket master call them and don't talk to ilani about it. I said I have called them but it's actually a company called event center that's not answering and the rep and ilani hung up on me. Now my parents anniversary is most likely ruined and I was offered zero help from ilani. I have less than a week to solve a problem and they wanted nothing to do with helping me. This might be the worst customer service I have ever experienced in my life

Beautiful rooms , very luxurious. Loved the robe and slippers. Very comfortable bed and pillows! Everything was a 10!

Ilani sickens me! Terrible slot machine odds. When you finally do win a bonus, the payouts are tiny, and actually embarrassing for the casino. So sick of the greed of this place! The executives here need to tour and visit Lucky Eagle in the Rochester Washington area. Lucky Eagle is rated the number one casino in Washington. My vote for the worst casino in Washington is Ilani. Hate is a powerful word, and I truly hate the way Ilani runs things!! absolutely no fun! It's a stretch to give this place one star

Definitely will NOT return even though we won, here's why: -resort fee that wasn't disclosed -non-rotating dealers and tips are pooled for dealers -temperature is freezing... seriously miserable - better be a weight lifter to open your hotel room door - most dealers are unfriendly maybe due to the fact they pool their tips - food service is a gamble as well -more pit bosses standing around than there were open tables to play -good luck cashing in your chips...5 people talking in the cage with 1 person working a window - overall, POOR CUSTOMER SERVICE and POOR MANAGEMENT -rooms are overrated... checkout Tulalip

Great birthday at Ilani! Love the Lobby Bar and Bistro is such a great coffee shop with breakfast and yummy desserts. The adjoining bar was a great place to have a hot drink on a stormy day. Quiet place for conversation. The crew is awesome! Sara was great going above and beyond to make my birthday special. It's hidden away in Hotel Lobby. Check it out.

It's the best close casino you can go to without hoping on a plane and going to Vegas. It has some great restaurants and it throws some of the best Events me and my girl history attended the bbq fest so much fun and met some fantastic chefs.

Ilani is a great place for entertainment and special events throughout the year. They seem to always adding new restaurants there. The facility is very upscale for slot machines and table games. You can easily spend half a day there with lots of fun.

The casino is beautiful, tons of security and workers around, excellent fast food / restaurants available and even a Starbucks if you like that. Their restrooms are huge and located on multiple sides of the casino. Many slots and card tables to choose from, they just don't pay out very much as other casinos we have visited. So, it's a close place if you want to go on a date - don't expect to win much as it's pretty rare even playing higher amounts. We have been to this location many times and always the same thing. There are other casinos with looser payouts. Nice date night close to home though. This night my husband was pick pocketed. With our quick thinking (I tracked the location, locked the phone through my phone and put it in lost mode, had a worker call security and the police when we got up to order our food with the pick pocketer literally standing behind us) we by a miracle got our phone back after a long ordeal. We knew the lady (not personally) who slid it out of his pocket (these 2 women were in line behind us waiting to order), but by the time he grabbed for it, it was already gone and she was acting a fool behind us. There was nothing we could legally do other than wait for the security and police sadly. So frustrating. The ladies ditched the phone and another person stole it - insane! Their cameras tracked down our phone within about 45-60 minutes! Whew!! The officers said only about 1/10 people get their stolen stuff back and said it was a huge issue. So be on there alert! It is a popular location, so great place, but great places bring lots of people and all kinds so please take extra precautions and keep your phones, wallets, etc. on the FRONT of your body preferably with zippers, locks, rfid scramblers, etc. Thank you to everyone who had a part in helping us get back our phone. I truly hope those horrible people change their ways! We will return in the future.

Only have been to the casino. The casino is nice and clean. Typically, it isn't too busy when we go in, which is nice. Staff is friendly and they have lots of tables and slots to choose from. Always wanted to try the Michael Jordan restaurant, but it doesn't open until like 4, and we are never there around that time. Definitely will be back.

The smoothest of getting to the parking garage or getting to the casino from the parking garage everything was clean at all times. I've been there several times and I've eaten at several places that even have a kids quest where you could drop off your child if you want to go do things where someone under 21 cannot go. Everyone is friendly and I have a variety of tables and slots. They have a variety of restaurants however they are pricey in my opinion.

We had a 2 night complimentary stay at the hotel. Front desk staff are friendly. Told them we came back because of the swimming pool so they gave us a room same level as swimming pool. The two times we've been here, the rooms were always clean. All outlets, refrigerator, clock with wireless phone charger, tv, remote, mirrors, walls, lights, chairs, etc seem to be well maintained. No safety issues with all electrical items that I see in the room. Would've given them 5 stars if they only had a microwave in the hotel room and maybe a buffet at the casino.

Great place to hang out and play pennies slots. There are a lot of them. This is a great neighborhood casino, it's not Vegas level but nice. I'm not familiar with how the payouts are but the couple of times we visited we left ahead of the house. That's all I can ask for when gambling. The sports restaurant is the best thing going for food when there. From any seating you can see the gigantic screen!! Only 40 minutes from Portland. Nice day trip!

Not bad. On the plus side, the facility has all the bling of a new casino resort, with all the latest slots and gaming comparable to all casinos in Vegas. Parking is ample, as is the quickness of the valet service. Top marks there. Service is very friendly, and you gotta love the free self-serve beverage stations for coffee and soft drinks along the walls. Couple bones to pick: First, fix your damn ATM machines! Only a few were working on the entire casino floor, which meant there were unusually long lines, which also meant we ran out of patience and left. Probably did us a favor saving money, but you literally let money walk out the door. Second, the high limit slots really weren't very high. Nor were there enough of the fun slots. It was disappointing, and I was better off on the main floor. Third, no sanitizers anywhere? I saw sanitizing wipes, which weee for the machines, but I would have felt more comfortable with normal sanitizer stations for just my hands. Not bad. Crowd isn't bad, and almost feels like Circa in downtown Vegas, Park MGM on the strip, or Mohegan Sun in Connecticut. Also, please try to get better Asian food. I hated the sushi place.

Vey clean casino. Tons of parking, I did not walk the whole thing but it seemed to have plenty of slots and tables for everyone! I was staying in Washougal, WA and this was 30 min away , and also very close to Portland, OR. If there was smoking, I could not tell. Masks are required also.

Look, this is a tough review. I've never been to a casino before, and I didn't gamble when I came here. So if you don't wanna read my review on everything else about the casino, and the impressions of my friends and family, I understand. Let's get the friends and family information out of the way. They didn't exactly review it, so I'll be punching up their dialogue. They have a blast gambling, and enjoy the various price-points available. Along with everything else about the casino, from the free soda to the restaurants. Onto what I can review, that isn't said above. I thought it was a pretty reasonable size for the area. I feel like the Vegas or Atlantic City ones are too unreasonably large, to expect having here considering the town this is in. It really doesn't feel cramped, which is a good thing. It also looks great, and has enough positive vibes to create an effectively comfortable atmosphere. If this wasn't a casino, I'd be comfortable hanging out in here. But I believe they strive for an acceptable looking and feeling place. They have several restaurants to choose from, and all seemingly high quality. My family and friends liked the Mexican and Italian places, and I loved Smashburger! (See my separate review, for my thoughts on that establishment.) Outer parts of the building are very nice, as well as being surrounded by new buildings that look crisp and clean. Plenty of parking, especially with the parking garage of course. I'm not sure I'd ever return, simply because I don't gamble and can't film for my social media. (Relatively large following, not trying to brag. Not trying to complain specifically about this place, just an upsetting fact about all casinos.) But this casino gets my stamp of approval. If you're gambling, you'll have a ball. If you're not, there's still enough to keep you occupied. I think that's what a good casino should do!

Spent 2 nights at this beautiful Hotel. Our Concerige, Dean was extremely helpful. We ate at Smashburger, Toms Urban and Michael Jordan's Steakhouse. All we very good but Michael Jordan's was great. We only played the Penny Slots and came home with the same amount as we left with. Winner, Winner Steak Dinner. One of the best things was it is Smoke Free!!! Thank you illani for a wonderful Anniversary getaway.

Sad when you spend a lot of money there and it's your birthday and they don't do nothing for you where it's other casinos like do something whether it is it giving you a t-shirt or anything like that but absolutely nothing on your birthday that's just like discussing and makes me not want to come back.

Attended a concert (excellent performance by Pat Benatar & Neil Geraldo!) in the Cowlitz Ballroom- a well laid out venue for live performances & not the first time I've been there. Seating is just standard armless dining table chairs, but at least they are cushioned & not connected together, therefore allowing for a little "wiggle' room of placement. The acoustics are good also. They provided a free bottle of water for those who wanted one & there were a couple of bars available. In the casino- the Internet service is spotty, so if attending a performance in the ballroom, it's best to have it downloaded on your phone before going in, but some people had paper tickets also. So very nice that the entire interior is smoke free. I didn't try any of the eateries or restaurants, as I arrived too late to do so, but there certainly seemed to be quite a few options. It's nice that the interior of the casino is circular, but then it's also easy to find yourself going in circles :) The parking lot is well lit & ample space- shuttles are provided for those a little further away & who may choose to ride vs walk.