Preston Bessire
Google
Future customers and Management team,
I rarely leave 1-star reviews—most of mine are 5 stars—but after visiting Ilios Crafted Greek today on Sunday, December 22 (around 4:00 p.m.), I feel it’s necessary to share just how disappointing my meal was. My wife and I dropped in on a friend’s recommendation for authentic Greek cuisine, but unfortunately, our experience was quite the opposite.
From the moment we walked in, the staff seemed more focused on their own tasks than welcoming us. Communication was challenging with the person behind the grill, and it set the tone for a less-than-pleasant meal. We spent $32 on two orders, expecting at least a decent portion and flavor for the price.
My Chicken Platter (Approx. $18): This was the biggest letdown. I received small, diced chicken pieces that turned out to be mostly fat and bristle, leaving very little actual meat. For the cost, I would expect at least one full, edible chicken breast portion. Instead, I ended up still feeling hungry afterward—which is unacceptable given the price point.
“Greek Style Potatoes”: Advertised as Greek Style potatoes, these were essentially French fries with a sprinkle of Parmesan. There was no lemon flavor whatsoever. Authentic Greek Style lemon potatoes are wedges marinated in lemon and herbs, so calling these “Greek Style potatoes” is misleading.
Seasoned Vegetables: Brussels sprouts and peppers soaked in an excessive amount of oil and grease, completely masking any fresh taste.
Positives: The pita bread and tzatziki sauce were genuinely good, but they couldn’t rescue the overall experience.
Given the $30–$40 we spent, the food quality and portion sizes just didn’t match up. It felt like a waste of money that could have been better spent elsewhere or on quality ingredients from the store. On top of that, the lack of a warm greeting or proactive service left us with a poor impression overall.
Suggestions for Management:
1 Reduce Excess Oil/Grease: It’s destroying the fresh flavor customers expect from authentic Greek dishes.
2 Provide Accurate Menu Descriptions: If it’s French fries, call it that—don’t advertise them as Greek Style potatoes.
3 Improve Customer Service: A simple, friendly welcome and straightforward communication can make all the difference in a diner’s experience.
4 Reevaluate Portion Sizes and Quality: Especially for higher-priced platters, customers should be getting real chicken meat, not mostly fat and leftover bits.
Note: I take no pleasure in leaving a one-star review, but I hope this feedback motivates some positive changes at Ilios Crafted Greek. If the owners or management would like to respond or discuss further, please feel free to reach out here.
