illy Caffè Ponce

I’m not sure if people are reviewing a different location or what. This place was a huge disappointment. We paid $30 for warmed up food and watered down drip and a Carmel cold brew that tasted like chocolate milk on ice. Our first mistake was thinking this place was local. Yea, not at all. In my opinion it was sub-par on coffee and below average on food. We actually didn’t finish what we ordered and went to a local coffee shop. Hope this helps others looking for a good coffee shop stay away.

Stopped by twice on a Saturday for the illy crema. First time we were told that the machine just started and it would take an hour. So we returned 2 hours later…the other associate told us this time that it takes several hours. Start your preparation earlier so you are ready and can serve customers. You need to do better if you want to survive at this hidden location.

Can never actually get anything here because they close early. 6:45 and they are closed even though the closing time is at 8. We asked if they can make the drink they are advertising at the front door and they said the machine is empty so no we can’t.

Nice establishment but it definitely seems like preheated tv dinners and even the coffee options seem to be preheated as well.

This place is terrible! Highly disappointed in the reviews came in with a friend the other week my food was cold and the staff made it seem as it was my problem for asking them to accommodate! Terrible service

Ariana provided me some of the best service I’ve ever received. Steamed my half and half to maintain temperature and provided the perfect alternatives for options my friend was allergic to.

Definitely worth the price. There isn't a lot of meat on the sandwiches, but the quality of all the ingredients and the skill with which they were cooked is above and beyond my expectations. I've never had a better quality croissant. The eggs had completely cooked whites with mostly runny yolks, which is what I always aim for. I already want to eat here again.

Very cute! Glad to see a new business opening up in this location. And with great prices for delicious food! I had the two eggs and potatoes, which were delicious. And I came back with my wife for lunch the next day and we had the chicken pesto baguette, which was fantastic! We also really enjoyed the cinnamon rolls and croissants. I expect this will be a hit, as long as people notice it. — I still come here but I feel the quality has gone down. There’s been mixups in my order the last couple of times I’ve been here. Getting fruit instead of potatoes or getting scrambled eggs when I ordered fried. I feel like the quality of the scrambled eggs has gone down.

If you want a cup of coffee buy a can at Publix for $9.99 and brew at home. They sell their ground coffee for $15.99 Pro- Cute location on the Beltline Con- Ordered a bagel and was served a biscuit Unfortunately short staff so table cleanliness was lacking Pastries were not fresh Very unappealing menu Will not return

Stay away, bad service bad energy bad vibes. The times online are not right second time coming & being disappointed, & no one cares so why would they care about quality of food or ingredients. Not to be trusted. They guy literally said "ive told him my manager dont do shit" lol so there ya go.

Amazing breakfast with Croissant, Egg white omelette and chicken sausage Great potatoes with flavorful sauce and coffee I would post a picture but it was gone pretty quickly

Got my order wrong on DoorDash, such a shame because the food is actually decent. Management should think about hiring new workers

Omg!! I actually LOVE illy! All the food is so good and always hot and fresh! The coffee can be made to perfection. Usually every one is very nice but STAY AWAY FROM AMANDA!! I go to illy EVERY day and she is the absolute WORST! Always gives me a hard time. Terribly tasting coffee made by her and will give you a hard time trying to "fix" it. Actually ruining my experience. As i love this place its so nice and made me feel so excited before. Now i try to avoid the place when 'Amanda Lee' is there because of her attitude and demeanor and lack of customer service. I am so sad after giving her several chances i will NOT be going inside anymore if i see her. May sound dramatic but it is that bad. I am a HUGE fan of Illy! Nothing bad to say about food or drinks or ambiance but one bad apple van spoil a bunch.