IMG (International Medical Group)

⭐ 1 Star – Not Recommended This company is not reliable at all. I submitted my claim on December 5, 2025, and it is now almost March with no resolution. Nearly three months have passed, and I still do not have a clear answer regarding my claim. Every time I reach out, I receive the same generic response: “Your claim is being reviewed” or “We are experiencing a high volume of claims.” While I understand that companies can be busy, repeating the same explanation for months without any meaningful update is unacceptable. It feels like a scripted response rather than genuine assistance. What is most frustrating is the complete lack of transparency. There is no clear timeline, no detailed update, and no indication of when this matter will be resolved. As a paying customer, being left in uncertainty for months is incredibly disappointing. Insurance should provide peace of mind during stressful situations. Instead, this experience has added more stress and frustration. When you pay for coverage, you expect your claim to be handled professionally and within a reasonable timeframe. At this point, I feel ignored and let down. I cannot recommend this company based on my experience.

My husband and I were both very ill on our Oceania cruise and received great treatment. It was totally covered by my insurance but IMG tried everything possible to make me give up our claim, including requesting information that had nothing to do with our claim. We persevered and eventually received full payment. But I would NEVER use them again. They were TERRIBLE!

It has now been three months and the status of Marina’s claim has never changed once. On the other side, the second claim has been “under review” for over a month, even though we already sent every single document they requested — twice. No one replies to emails. The chat never works. Phone support hangs up. Every update feels like a copy-paste with no real action behind it. The experience makes it hard to believe these delays are accidental. It looks like a strategy to exhaust customers so they give up on legitimate claims.

I strongly advise against buying insurance from IMG. My father visited me from India and had to go to the emergency room. His claim of around $7,000 has been pending since June 27, 2025. Initially, IMG told us that claims are processed within 30 days after all documents are submitted (we resubmitted everything on August 28, 2025). Later, they changed their timeline to 45 days. After that, they said the claim was “escalated” and would be resolved within 14 days. However, when we followed up after those 14 days, they claimed that “escalation” doesn’t actually mean it will be expedited — and that the claim is still “under review.” This constant shifting of timelines and lack of accountability feels deeply untrustworthy. I would not recommend IMG to anyone based on this experience.

I purchased a travel insurance policy that included Teladoc telemedicine service, but setting it up was a nightmare. The website repeatedly rejected my application. I called IMG, who directed me to Teladoc, who sent me back to IMG, and so on. No one cared. No one could help. After bouncing between call centers and speaking to multiple representatives, one promised to resolve the issue and call me back. Spoiler: they didn’t. The policy only allows setup on the departure day, so I left without access to the service. If I needed a doctor during my trip, I had no idea who to contact. Avoid this company at all costs!

SCAM ALERT!!! I purchased insurance in April for my August trip. I had a medical emergency during my trip and submitted it to the insurance. It has been 4 months since and it is still not processed. I have never seen something like this. I sent multiple emails and called many times. They kept escalating and saying "it will be solved in the next few days". This is the worst insurance i have ever seen. DO NOT PURCHASE EVER!!!

I’m extremely disappointed with IMG Travel Insurance. Their handling of my claim has been slow, disorganized, and unnecessarily stressful. Despite providing complete documentation, I’ve repeatedly been asked for the same materials, and communication has been inconsistent and unhelpful. It feels like they are hoping delays and frustration will make customers give up. I purchased travel insurance for peace of mind, but this experience has been the opposite. I would strongly caution others to think twice before choosing IMG. I wish I had read more reviews about their business practices before purchading a policy with them.

2 months after claim submission of just $39. No movement. I travel twice a year and have been buying their insurance for years. But this time when I have the claim for the first time, I see they don't like to pay. Adios IMG. (Wait BBB and consumer court filing is coming your way)