Chelsyea M.
Yelp
The WORST experience I have ever had in the restaurant/food industry.
The following topics will be addressed:
1. Lack of customer service
2. Lack of professionalism
3. Distasteful entree
Visited here based on a recommendation of some friends and I absolutely love Thai food. Was about to depart the state and we stopped here so I can eat before boarding my flight. We started with 2 appetizers (spring rolls and curry puff. Curry puff was a little on the sweeter/saltier side to my liking but it worked) which were pretty good. Ordered the ginger duck for my entree. Ginger is one of my favorite seasonings and have never gone wrong with ordering a dish including it. I have also had great experiences with duck as well.
The owner (didn't know at the time) served me my entree.
First STRIKE- The sauce
Immediately, once the owner placed the plate down on the table, I knew something was off and it was the sauce. The sauce had a very thick and slimy consistency as if too much thickener (most likely cornstarch) was used. Decided to still give it a try since looks can be misleading. And as noted without even checking the consistency with a utensil, it was proven when I picked up with my fork - slimy!
Final strike- The Duck
Despite the sauce, I decided to try the duck. As soon as I tasted it, I knew I was one. It tasted as if the duck was just slaughtered - RAW! So gross!
I shared how displeased I was with my meal with the waitress in hopes I could get something else. She went to the owner(who once again was the one who served me the dish) and immediately I heard the owners' loud voice from the kitchen addressing the situation. I would like to add that I was sitting close to the entry point of the business and was able to hear her from the kitchen! That's how loud she was!
Now what did the owner do?
She sent the waitress out to me instead of directly coming to me herself to professionally address the matter and told me the policy includes no exchanges or refunds. To add, if something else was ordered, I would have to still pay for the raw, slimy dish. Waitress sincerely apologized and I thanked her for her apology but was and am very displeased with the owner.
Never have I ever!!!
Firstly, if this RARE policy (which I have never heard or seen at any restaurant that I have visited) is something that is enacted, it should be discussed when a customer arrives so he or she can choose whether or not he or wants to place an order or continue to dine at the restaurant. Secondly, such a policy should not be in fine print on a menu, not visible to human eye.
In retrospect, neither visible (or in bold or reed colored view print) or a discussion of policies are discussed with potential customers because that would lead to lost profit.
Let's just say, I paid for all our meals and WILL NEVER be visiting here again! Such a horrible experience and I hope that before others visit here, you know the truth of this business with their disgusting food, customer service and professionalism from the top (ownership).
This establishment puts Thai restaurants and the beautiful culture to SHAME! Very dishonorable.
P.S. Of course, I will continue to visit and enjoy food other Thai restaurants because I love the food and culture way too much