Amelia N.
Google
Before this was part of the Misfits Market company, it was amazing. Great products, great prices, and care with their deliveries. Now, the savings are eroding, the quality of products is down and the boxes are often destroyed when they arrive. I’ve been loyal enough to see them through three deliveries where we salvaged maybe 10% of items after shipping damage. We had a box that was so damaged that Fed ex wouldn’t deliver it when it arrived at their depot. But customer support is so disconnected from the customer experience that I’m leaving and cancelling my subscriptions. The delivery we just received - which we were relying on for Thanksgiving week: two containers of milk were broken, contents soaking everything, and all of the eggs were smashed. Fruit was split open, even the carrots (which are pretty hearty) were cracked because of mishandling in delivery. I offered pictures, and customer support offered me…a $10 credit. And this is the usual pattern. We are out a hundred dollars a box, and they take no responsibility. I’ve finally had it. My loyalty has been met with cold, corporate, profit-driven response. No humanity left in this brand, guys. After this merger? There is none at all. And it basically comes down to the fact that they don’t care if I spent $100 and now need to spend it again in a local market. Might as well just shop local to begin with, so that is what I’m doing.