Bryan Howard
Google
I rarely write negative reviews, but I left this experience feeling disappointed and honestly, hurt. We arrived as a group of four, asking for a table for ten. The staff set it up, but no one told us when it was ready—we just stood there awkwardly waiting with our guests, including a child with a disability and four young track and field athletes, all under the age of 12. I eventually had to interrupt and ask to be seated because no one was acknowledging us.
We were trying to share a special moment with friends who had driven in from Bakersfield. Instead, we were met with a lack of attention and what felt like indifference. I had to ask twice just to get water for the kids and a pot of tea. The service felt cold, as if we were an inconvenience rather than welcomed guests. Two of the track coaches with us felt so uncomfortable with the attitude of the waitress that they left before we even finished our meal.
To make matters worse, after paying the bill—without any real acknowledgment or thanks—our kids were overlooked when it came to something as simple as fortune cookies. They saw other tables receiving them, and when we asked, we were brushed off. It may seem small, but to a child, moments like that stick. It was just one more reminder that we were not being treated with the same care as others.
We came in as a group of respectful, paying customers hoping to enjoy a meal and support a local business. Instead, we left feeling unwelcome and disappointed. I truly wish it had been different.