In-N-Out Burger

Hamburger restaurant · Machado

In-N-Out Burger

Hamburger restaurant · Machado

5

13425 Washington Blvd, Marina Del Rey, CA 90292

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Highlights

Iconic chain serving customizable burgers, fries & shakes  

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13425 Washington Blvd, Marina Del Rey, CA 90292 Get directions

locations.in-n-out.com
@innout

$10–20 · Menu

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13425 Washington Blvd, Marina Del Rey, CA 90292 Get directions

+1 800 786 1000
locations.in-n-out.com
@innout

$10–20 · Menu

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Last updated

Oct 31, 2025

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@onthegrid

On the Grid : In-N-Out

"“Great ideas guys, let’s put an In-N-Out in the parking lot of a Costco!” – Worst developer ever. Navigating the logistical nightmare that is the Marina del Rey In-N-out can be frustrating at times, but at the end of the day you know those tasty burgers are worth it. If In-N-out isn’t your first or last stop out of town you’re a weirdo. Dub Dub Animal Style 4 Lyfe." - Rinker Design

https://onthegrid.city/los-angeles/marina-del-rey/in-n-out
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@onthegrid

On the Grid : IN-N-OUT

"Even though In-N-Out Burger is a chain and not unique to Mar Vista, it is still ABSOLUTELY considered a coveted jewel of the neighborhood. For those reading this who do not live on the west coast, you cannot visit California in general without experiencing the gluttonous goodness that is In-N-Out. With the simplest of menus, you will still always find a huge line to order and discover new secret menu items – like our old faithful, "animal style", mustard fried, or protein style." - Italic Studio

https://onthegrid.city/los-angeles/mar-vista/in-n-out
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@onthegrid

"IN-N-OUT, Mar Vista. Even though In-N-Out Burger is a chain and not unique to Mar Vista, it is still ABSOLUTELY considered a coveted jewel of the neighborhood. For those reading this who do not live on the west coast, you cannot visit California in general without experiencing the gluttonous goodness that is In-N-Out. With the simplest of menus, you will still always find a huge line to order and discover new secret menu items – like our old faithful, "animal style", mustard fried, or protein style."

Los Angeles
View Postcard for In-N-Out Burger
@onthegrid

"IN-N-OUT, Mar Vista. Even though In-N-Out Burger is a chain and not unique to Mar Vista, it is still ABSOLUTELY considered a coveted jewel of the neighborhood. For those reading this who do not live on the west coast, you cannot visit California in general without experiencing the gluttonous goodness that is In-N-Out. With the simplest of menus, you will still always find a huge line to order and discover new secret menu items – like our old faithful, "animal style", mustard fried, or protein style."

Los Angeles
View Postcard for In-N-Out Burger
@eater

13 Excellent Minimalist Burgers to Try in Los Angeles | Eater LA

"The Double-Double is the most iconic burger in America, and for good reason. In-N-Out doesn’t mess with their established recipe of signature sauce (modeled like a Thousand Island dressing), iceberg lettuce, tomatoes, onions, and two cheesy burger patties. The secret is the soft white bun, which keeps the whole thing together as a paragon of burger simplicity." - Eater Staff

https://la.eater.com/maps/best-simple-basic-minimalist-burgers-los-angeles-map
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Arthur B

Google
Coming from the east coast, in n out was #1 on my list of things to do in LA and it did not disappoint. It's fast food but the quality of the food and the service is far above most comparable restaurants. The fries are probably the low point. After a few minutes, they kinda start to taste like cardboard. Maybe getting them well done would be an improvement? But the burgers are delicious. The number of ways to customize your order is also a huge plus. My only advice is to animal style everything.

Aleksandr Khindanov

Google
I was there during a lunch before go to a Costco nearby and honestly it wasn’t too crowded as many people say. I eat inside so I am not sure about drive through but inside the restaurant I waited around 5 minutes in the line. Many people say that it is super crowded so probably I just got lucky. I also was able to find a table. As far as food, it was great. I got classic double-double meal and it was better then I expected. In my experience in “crowded places” food tastes not good but this restaurant is exceptionally good. Burger was juicy and tender. All ingredients tasted fresh. Fries was good even though I am not a big fan of In-N-Out fries. Prices here are pretty good compared to some other fast food chains. The restaurant itself is clean. There is a small restroom and I expected it to be busy and dirty but it was clean and free. There were no problems with drink machine. The staff is friendly and they clean tables pretty frequently. Overall, I would probably not recommend this place if you just want to eat some “In and out” but if you go to Costco nearby and want to have some food - it is definitely place to go.

Edmund Ng

Google
I dun get the hype. But the burgers are ok, I thought the French fries were pretty decent despite what I’ve read online before. Price is definitely reasonable.

Rebecca Castro

Google
Nice store and location. Went around 2 for lunch and got in front of the drive through rush. Didn’t wait long and the food was on point, per usual. I for a cheese burger animal style with no pickles or lettuce and my dad got a double double animal style with fries.

Justin Laberge

Google
Tried In-N-Out for the first time. The fries were actually really good-crispy and fresh. The burger, though, didn't quite live up to the hype for me. It was decent, but nothing mind-blowing. On the plus side, the service was fast and the food was definitely fresh.

Dee Harris

Google
Burger was great. Hot and tasty. Fries came out lukewarm. The worker replaced them with hot ones right out the grease with no problem when I brought it to his attention.

Daniel Barber

Google
An LA staple for a reason. Super simple menu with tasty burgers. I loved the onion in the burger, and my chocolate milkshake was delicious. Given its price, it's easy to recommend for a quick lunch. Waiting times can get moderately long though, it's very busy, but they also move fast.

domi nate

Google
Barstow location is the biggest and busiest fast-filled burger joint I've ever seen. Staff at the counter were very professional and helpful. As an In and Out rookie, I'd have appreciated some signage about topping options, but this is partially my fault for not eating here more often. The burger was awesome. And careful sitting outside as it can be quite windy. I'd recommend sitting inside if seats are available.
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Anthony J.

Yelp
In n outs burgers are hella good the thing about there fries is their undercooked to a greasy potato which I don't really like I like my fries crispy but sometimes their fries are not fully cooked overall they have good food and also they mess up your drinks sometimes
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Mo P.

Yelp
Protein goal 78g achieved: 2x0 add pickles+grilled onions+whole onion, no tomato 4x0 add pickles+grilled onions+whole onion+chopped chilies, no tomato Light well fries - 6g protein Official website shows 12g protein per patty. Most likely around 1500 calories. Only add toppings tomato and whole onion for maximum clean ingredients + protein style for not garbage dookie bread macros. Ordered 11:45 PM on a Thursday, line took 10 minutes.
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Gia C.

Yelp
One star because I ordered a burger for my dog (a special treat) for his birthday. When I got home the burger was stale , the bread was hard as plastic. It ruined the meal on a special day . Whoever handled the food KNEW this. It felt hard like it sat there for a week. They're usually good about making a good burger but they dropped the ball with this one
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Eric R.

Yelp
So we've been living in Los Angeles for over 20 years. As you can see from my profile I have over 450 reviews and a thousand plus photos. This means you can validate my activity on Yelp. If you see reviews from users with less than five total reviews, please remember these are usually suspect. As I mentioned, we've lived here for over 20 years, and unfortunately the last five are showing the city is in serious decline. So much so that in our case we are leaving it shortly for Greener and cheaper pastures. With in and out, I always admire their pricing and their excellent service. Normally I would have given them two stars but they get an extra star because the service is always stellar. So what's happening with with In-N-Out burgers. First, the quality of the beef has taken a big dip. There's a lot of gristle in it. Also, shrinkflation has hit their burgers. I estimate they're 10 to 15% smaller than a couple of years ago. Also, on our most recent, and probably last visit, the quality of the bun was terrible. It was falling apart... It is sad to see Los Angeles, and really California faltering this badly. What's even more frustrating is the cost of living continues to skyrocket and taxes are terrible. If you've never had In-N-Out burgers, you may like them now... But they were so much better a few years ago. It's a damn shame.
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Rebecca C.

Yelp
In n out used to be always on their game and I didn't have to worry about getting the wrong item or missing an item. Asked for cherry coke, got a Diet Coke. Asked for a chocolate shake, got a mixed shake. Asked for an extra order of fries, didn't receive them.
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Flavia T.

Yelp
Burgers and service are top-notch, just what you'd expect from In-N-Out. The only downside is the crazy long lines -- no matter how many staff they have working, it's always packed. That said, they move things along as quickly as possible and still take great care of customers. Plenty of free parking, but if the drive-thru line is so long that you can't even turn in, I highly recommend walking inside and ordering takeout instead. It's usually faster and just as easy.
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Keaton T.

Yelp
This gotta be the worst in N Out .My animal Fries were horrible it was like bitting into rocks . How can they still be open .It's never good they need new management.
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Elizabeth L.

Yelp
Now, we love In-N-Out, but we will never be back to this mess of a place again. We have given them 5 chances and we are so done. We will go elsewhere. The place is always packed and the service is so slow and unfriendly you want to scream. The bathrooms are never cleaned. Worst of all they burn the hamburgers and the bun 100% of the time. I don't mean well done, I mean the bum is always black on the edges and sometimes the entire bun. The burger is so small because it is burned so badly that it looks like a 50 cent piece. And we have asked please don't burn the burgers and they do anyway. It happens all the time. There is not one good thing I can say about this place. The fries are okay, but usually, you guessed it burnt.
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Mari I.

Yelp
This In N Out is very clean for the crazy flow of customers they have! Staff is very friendly but my In N Out order was incorrect. They forgot to add grilled onions to my burger and our fries were not the best as most of them had burnt ends. They have lots of seating outside which is great because seating is very full inside.

Allan C.

Yelp
I'm always a lover of in n out burger, as I am a former in n out employee myself, but I will not stand for this! As I was walking into the establishment, an employee saw me walking towards the door and walked away. I didn't think much of it, but I was a little annoyed. Later on, after I ordered my food, this very same employee got put on the fry table. I ordered a cheese fry well done and once I got it, it came like this (seen in photo attached). The cheese was half off the fry and the fry was more like a light fry than a fry well. I felt like I ordered a fry with a side of cheese, not a cheese fry! I felt very upset because I love in n out as I mentioned before! This very same employee who didn't hold the door open for me, sabotaged my cheese fry. My burger was good though, however the bun was burnt. I know next time I should order light toast, but now I guess I need to order my cheese fully on the fry next time as well. Avelin made me feel like my time at in n out was upsetting, when in n out is supposed to make a customer feel great. Please do better next time! I'm not upset, just disappointed.
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Russ C.

Yelp
I come to this COSTCO shopping and gas all the time. Today we try out Puppy patties! Meat without salt and oils, just cooked on the grill. They are definitely delish without the condiments. Straight up protein style. Sizzling hot off the grill. These were actually for my dogs. Many people eat this as is for a meal by itself. Not a bad choice. Try it. 10 patties = $14. Take some home!
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Jerry G.

Yelp
Haven't been here for years. I ordered the off the menu grilled cheese sandwich with grilled onions, (2 of them, $3.19 per), plus a French fry. A cup was requested for water and as many know they offer still and carbonated at no charge. The French fry hasn't changed, still poor. I'm surprised that this company can't get the fries correctly done. But the sandwiches were ok if you want to go meatless here. It's not a classic grilled cheese. It's the same configuration as a regular burger sandwich without the meat. The secret menu grilled cheese is two slices of melted American cheese, lettuce, tomato, spread, with or without grilled onions on a bun.
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Stephanie G.

Yelp
It's In N Out. Since I've lived in CA for almost 10 years, I've come to "get" it. It's fresh made, at a decent price point, and tastes pretty good. I am, however, still NOT a fan of the fries. Fresh or not. I've ordered them all of the ways and they just are not my cup of tea...but shocker, I still get some, every time. I've come to just accept they are "fine"....but you have to eat them right away or else, forget it. Anyhow, the staff at this one is super friendly and our order is almost always correct. Double, double, extra cheese, mustard fried, chopped grilled onions, protein style, pickles and spread on the side. Sometimes a flying dutchman with extra cheese. The lines are not as bad at this location as, say, the one up on Venice and the 10. Well, now I want a burger. Also not a shocker.
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Kaitlin D.

Yelp
In n out is always a nice stop for a quick, casual meal that's fresh and tastes good! This location is in the Costco parking lot, honestly is nice to shop, get gas, and get a burger to go. Line is always long and parking is rough whenever the Costco is during business hours. Staff is friendly and they always prioritize wiping down the tables between customers! They have indoor and outdoor seating.
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Gabe C.

Yelp
NEVER MISSES! One thing about in n out is it don't miss!! The burgers smack all day everyday. During a time of so much uncertainty you can always found on In N Out.

Luke T.

Yelp
Place has great service, there not messed up my order once. Charles who works there is super nice
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Courtlynn C.

Yelp
I respect the sh*t out of everyone that works at this In n Out, it is constantly busy but they've got a flow DOWN. It's one of the busiest In N Out's I've been to but they get you in and get you out. The line usually starts on Washington Blvd. then leads you into the parking lot. Never messed up any of my annoying, picky orders either
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Santina R.

Yelp
The burger was honestly okay! I feel like they are overhyped burgers. When my boyfriend and I went, the place was packed. Do not get a single burger, basically it's so thin, you can't even taste it, be sure to get the double burger if you want to try it out. The fries were average too. I had higher expectations out of my food, I wasn't really satisfied.
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Tessa G.

Yelp
Fries has a great snap to them! This location was busy but not outrageously so at the time I went (1 pm on a saturday). Classic reliable flavor! I do wish I asked for more sauce though since I prefer sauce on the top bun to prevent the bun and patty tasting dry.
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Aaron N.

Yelp
Nothing tastes the same anymore in this world, even in n out. Just 5 months ago the double double was under $6 Now it's $6.20? I'm over these fast food places taking advantage of us. The burger does NOT taste the same as it did 5-6 years ago.
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Mary D.

Yelp
This location is no where as busy as the one at UCLA but was incredibly slow! Wasn't even a busy weekday

Angela O.

Yelp
I came here recently before today. And I ordered a double double animal protein style with mustard instead of their spread. Animal fries, no spread with extra extra grilled onions. They gave me animal fries with spread on it even though I specifically said no spread. So of course I told him right then and there they redid it. Give me the correct order of fries. Came here today 8/7/2025 ordered a number two animal style with no spread mustard instead animal fries no spread extra extra grilled onions and an additional cheeseburger animal style to go. They gave him my animal fries and my cheeseburger with mustard instead of the spread animal style, but they forgot the additional cheeseburger. Sometimes I think the noise that is inside where they're making everything along with all the people talking inside of the main dining room. The restaurant is just too much because sometimes they don't always hear what you have to say, even though the person to help me repeat it everything correctly when you put in the order for the people to do it sometimes it doesn't always come out right the first time And then again the second time. They really need to pay attention to what they're doing. Secondly today I come in as I said, and there's a dog inside the restaurant and there's not the first time so I called customer service to let them know and they tell me they can't say anything to the person about leaving the restaurant with the dog because they're not sure if it's a service or not and I said it's not a service animal there's no harness that says service animal on it. The person is not physically disabled. They're just randomly walking in just because they think they can't. This is a place where you serve food and people eat food and if the health department shows up unexpectedly because sometimes they do that they could come with a citation for having a dog inside the restaurant which is a health club violation unless you can prove it's a service animal you have documentation the dog is wearing a harness is a service animal and your physically disabled that's fine but if you're not absolutely not not in anyway OK in my opinion, that's where people are eating food inside or you're serving for where you're making food not OK. You mean that's a huge house cut violation and that should not be allowed.
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Derek T.

Yelp
In n out always hits the spot and for the price, nothing comes close. I got these 2 fries, a double double and a hamburger for around $15. Even McDonald's doesn't come close to these prices anymore. The quality of the veggies are fresh and service is always friendly. This location is packed so may take a while longer to get your food. Inside of the restaurant is also busy and filled with people during lunch hour so may be hard to find a seat but they also have outdoor tables.
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Donna A.

Yelp
Came back on 10/19/24 at the Marina Del Rey location. The food is always great! This time though, they really got our orders accurately. In the past, when we ask for extra lettuce, they almost always never do. This time, the extra lettuce was on point. The guy who took our order was kind of dry and almost looked bored. But the food always makes up for the lack of service. Also, the line for ordering is only on one side. So there are some inconsiderate people who cut in when some of us have been waiting in line for a long time. I suggest there should be clear signs directing cars where to go to avoid fights. We witnessed an almost fight in the past. We were behind a car that got cut and it was unfair. No staff did anything but good thing the car just let the rude car in. It could have turned into a really bad incident. Looking inside, the restaurant always looks busy. They have tables inside Nd outside. We love In N Out so we'll be back again and again.
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Andre B.

Yelp
IN-N-Out is a corporation but it is not one without a soul. By far better quality than their competitors. I hope they never change.
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Vinh N.

Yelp
Why can't you guys get my order right!?!? Sure it's busy, but when is it not? And it still wasn't peak busy on a Sunday night at 11:15PM. I ordered a double double with onions and a fry well done. The fries were limp and not remotely well done and crunchy as ordered. Stuff happens, it's no big deal and I thought you guys street better now. But the last time they weren't well done and this don't again not well done. I think they have Proverbs 24:16 on the fries container. "For a righteous man may fall seven times, And rise again, But the wicked shall fall by calamity." You guys have fallen on my well done fries more than seven times now. Shame and you and shame on me.
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Richard W.

Yelp
We stopped by this place after CostCo because of the smell. It is just too sexy to ignore. The same layout as every other branch and the same service quality and taste. That is the good and bad thing about chain restaurants. I always have extra onion and it is always the same except sometimes the size can vary a bit. Always full and popular, Californians can enjoy this juicy burger, that is really lucky. For the past few years, the prices have gone up and somewhat with smaller portion, it is still one of the best options when it comes to fast food. Keep up the good work!
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Andrew W.

Yelp
My friends wanted to come here so we went there and had a good time! I'm vegetarian so I had a vegetarian burger and it was literally no burger but veggies in the buns yet it was still good! I think the sauce makes it tasty but I hope they start creating veggie "burger" for vegetarian tho! Also we enjoyed fries they were crispy outside and inside was soft! Loved it! Good to try when you happen to be around! Cheers
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R'rian O.

Yelp
Honestly, I have never really had a bad experience at an In-N-Out until, I came to this one. Christopher BR was absolutely the worse cashier I have ever encountered. There was no greeting and he was so rude when taking my order. When I wanted to clarify, I did not want pickles or lettuce on my burger because it did not show up on my receipt. He said "it won't have it, I heard you the first time." This was only my second time telling him, I was just going to clarify, there was no need to be rude about. When i got burger it had both lettuce and pickles.
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Jocelyn D.

Yelp
It is always great to stop by IN AND OUTin marina delicious Rey. Great location near Costco and Lincoln blvd. The space is always busy and still clean. The stuff are nice and quick. How crazy you can enjoy so much and not even spend $20
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Monique C.

Yelp
First time for me, flew in from Hawaii. My daughter who lives here suggested I try an in and out double burger animal style! It was beyond my expectations! The food was excellent, onolicious as we say in Hawaii! You cannot beat the price, I did not know that you still can buy a combo for 10.00. Now I understand why the people in Hawaii want one in paradise! Service was excellent, guys in uniforms out in the drive through taking your orders! We will be back as more family are arriving from Hawaii.
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Colin M.

Yelp
Best burgers for a better price! Service is quick and easy.only thing is it's super busy especially around noon, so maybe don't take the drive thru.
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Shantelle S.

Yelp
New Year's Day & Last Night/March 2023: In-N-Out Burger is always a great idea, especially when you're craving it or simply driving by & the seductive aroma draws you in! Haha! On the 1st day of the New Year, 2023, two friends & I ordered at the drive-thru to fulfill our cravings! Grilled Cheese, Please: I always order a grilled cheese, animal style! It's all about the sauce/spread! Did you know that you can ask for packets of sauce?! Plus, chilies?! (Yum) And whatever else you'd like to order from their secret menu?! 1st Time/March, 27, 2023: I'm always amazed at seeing someone try an In-N-Out Burger for the first time! The reaction is magical! Last night, a friend & I introduced friends/Artists in town from Sweden & Spain to In N Out! Their burgers were gone in seconds! They loved it! Once again, it's the sauce/spread, and they also enjoyed the actual burger! We also had fun taking photos of them wearing their In-N-Out Burger paper hats! Haha! Patience/Drive-Thru: There is usually a super long line at the drive-thru at most In-N-Out Burger locations! Be patient! It's usually worth the wait, as someone standing outside takes your order, while you're going through the drive-thru... waiting with anticipation of taking that first bite! Yum! Overall: Driving by In-N-Out Burger is usually a delicious distraction & sometimes lures me in, because the scent is so seductive, as the aroma lingers in the air! It seems to always hit the spot! Sometimes makes me think... If In-N-Out Burger had a candle... Would I buy it?! Probably! Haha! I love this location, it's my favorite, as well as on the way to the beach! Score!
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Wesley M.

Yelp
Love the chocolate shakes. The double singles are good. Service is good. Never have to wait long usually. Try and avoid peak lunch hours though. Like the old school vibe

Josh A.

Yelp
I've never had not great In-N-Out before.... This burger had so little lettuce, about the size of a pickle! Despite the lettuce shortage, It was excellent value, and fresh. Also the service is super friendly and efficient.
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Rob M.

Yelp
It was ok , I've always heard it's the best . Not quite . It's good - better than typical fast food but we were expecting burger heaven .
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Freddie Z.

Yelp
Horrible location! Messed up our order and ruined the night. Staff is rude and an embarrassing representation of what in n out stands for. This place is crap!!! If you want a real quality experience pick another location to visit. This one is a huge FAIL.
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Dara J.

Yelp
Asked for xtra lettuce they even took it down in order but wound up giving the scraps of white bottom bag stuff. Weird. The staff and service are always lovely but yikes it stinks to have one request not only unfulfilled but the opposite take place. Also buns burnt twas a disappointment it usually it's the spot
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Erin W.

Yelp
Definitely worth the hype! Not a huge burger person but I must admit the burger was phenomenal. The fries aren't anything to write home about though.
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Jose B.

Yelp
Definitely one of the best burgers in Los Angeles. This location tends to be one of the better experiences at in-n-out. They are usually pretty fast with the service. I usually come at least once a week & it's worth it every time.
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LaTasha G.

Yelp
Good food long lines and fast service. Food 10/10 Service 10/10 Ambiance not too great due to heavy traffic for Costco
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Maxine K.

Yelp
Delicious and fast meal! I try to never venture inside as it is super crowded but the drive thru is wonderful. The workers outside the drive thru make it a seamless process. We truly need a bigger area for cars but they make do! What can I say about the food? It's in-n-out! Of course it's great.
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Art C.

Yelp
Outstanding As a burger lover from Florida, there is a mystic about In-N-Out Burgers. In my opinion, all the accolades are well deserved. I still remember my first one I had just last year, this was my second. This time my entire visit was outstanding. Located next to Costco, we found a place to park and went inside. There was a line at the drive-thru but inside, just a couple of people in line. Our always smiling order taker brightened the visit as we both ordered the Double Double Animal Style. We sat at one of the empty tables and waited for our number to be called. It took a little time to be called, I assume because the burgers are not just slapped together and to add a touch of magic. Once we had our wrapped burgers we went to work. The melting cheese and what sauces and juices made them messy to eat, once I picked mine up I didn't want to set it down. The warm patties contrasted the cool fresh toppings, and every bite was, I'll say it again, outstanding. I'm back in Florida. Maybe someday I will think of a visit to an In-N-Out as just lunch, but for now, it is a special moment in eating.
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Noah A.

Yelp
If i could give 10/10 I would the food was amazing and the service was good too!. The line was long but I Didn't mind it was worth the wait.
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Chris A.

Yelp
My My My - these burgers are soooo good. I love the way the bun is toasted to perfection. Animal style fries (onions/cheese) !!! The thing we noticed in this location is the employees were smiling , they look really content working here . It is a genuine friendliness. Kamau D was so exceptional and kind to us with all our questions. He has patience of a saint! You can't compare there burgers to other fast food chains . They are delicious and simply crafted .

Lauren Y.

Yelp
Love me some in-n-out! My go to order is a double-double with whole grilled onion and regular onion, fries, Coke, and spread! I love to dip my fries in the spread. The workers were super nice and easy to order.

Marisa R.

Yelp
While me and my kids were eating dinner the cashier got our order wrong. It wasn't too big of a deal they just didn't make one of our fries animal style. My son went up and ask for cheese and grilled onions so they would have less work and just let us put it together. After going up they said they needed the receipt so we showed it to them. They later told us after seeing the receipt that we were wrong and they did give it to us, we were never rude but Laura was the one starting to be rude. At the end of the day it was just some fries but we should not have been charged extra for something we never received.
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Dan L.

Yelp
Ok In N Out. Nothing bad to say about it. I would say they need to clean more often. Outside of that - its good

Andrew T.

Yelp
Let me start off by saying I've been coming here my entire life. So it saddens me that the quality and customer service has declined so drastically recently... the drive through line was long (but that's usual), however when it was time to pay they could not find my order (or totally got my order wrong), that's strike one. Then when I went to the second window the women handing the food was sneezing like crazy all over peoples food. On top of that they told me my order wasn't ready so I had to drive to the front and park in a handicap space and wait another 5 minutes. 10 minutes late still no food. So I walk in and decided to just get a refund. By now it's about principal. Asked for a refund, and the employees noticeably cackled amongst themselves. Took another 5 minutes to receive my refund and didn't receive one apology or acknowledgment for the poor customer service. This is how you treat long time loyal customers now In N Out? No, don't think so. Will take my money elsewhere. Whoever is managing this location and training these employees needs to be fired... I'm not the only one on here saying these things, looks like many similar complaints recently. Come here if you want poor customer service and long wait times