Joshua Yonas
Google
I am writing to formally report an upsetting and discriminatory experience I had at your establishment on July 22, 2025, at approximately 1:30 PM while picking up a takeout order.
I had placed an order and was waiting patiently for my number to be called. I observed that the employee handing out food did not ask the customer in front of me for a receipt; instead, he handed over their order after simply asking for a number. However, when I stepped up and stated that my order was ready, the employee snatched the food out of my hands and abruptly demanded to see my receipt. His tone and behavior were unnecessarily aggressive and made me feel disrespected and singled out.
I was deeply offended and upset by how I was treated. In frustration, I dropped my cap on the floor and walked out of the store. What happened next was even more disturbing: the same employee followed me outside to my car, took a photo of my license plate, and told me not to come back to the store. I began recording at that point for my safety and to document the incident.
I believe this treatment was unjustified, discriminatory, and rooted in racial bias, especially considering the difference in how other customers were treated in comparison to me. No customer should ever be made to feel targeted, humiliated, or unsafe, particularly in a public setting like this.
I am requesting that this matter be taken seriously and investigated appropriately. At minimum, I would appreciate a formal acknowledgment of my complaint and information about how the business plans to address this issue to ensure it does not happen again to me or anyone else.