The Frugal Mama A.
Yelp
This was my FIRST time and probably the worst experience ever. It started with Valentina messing up my order while at drive through, I asked for "3 by meat" and said I want 2 burgers, Idk how she translated that to 2 cheeseburgers, when I got to the window, I was greeted by another employee by the name "BRECKAN KR", as he was confirming my order i re-verified,it turned out completely wrong, everything was wrong and now he had to place a brand new order, more wait time, as it was done the wrong way.......he quickly apologizes and "fixes" it, he struggles a lot on his computer to add the "3 meat burger", he keeps on talking to someone on his head set, as he cant find the right code, he keeps stating" am i kidding, this is a legitimate order, why cant I find it?" Then charges me $17 some change and asks me to proceed to next window, mind you because the order went wrong with Valentina, i made sure to ask my questions, he kept saying "Right on Right on, as if he got it" now as i am reading the itemized bill i move over to second window to collect food, after checking i realized that i am billed completely differently, I am now charged for cheese, when I asked Brecknan is cheese part of the 3 meat burger (which i clearly did at the window, to which he says yes, i asked pack that separate). At this point- 40 minutes have passed, from initial order with Valentina, to Breckan's corrected order with extra charge on cheese, now comes window number 3, here comes manager ADRI( She was LOUD/ Not polite/CONDESCENDING young lady) She yells out the window to confirm what I asked, at this point I am super flustered I explain this started with the initial person, She was like "Pull over flash your hazards Ill refund you the $3 for cheese, what card did you use, can i get your credit card" No empathy/No Kindness/Just plain high pitched talk, I pull over in the parking lot, at this point it is almost 6 pm (1 hour has passed with all this confusion). Brecknan brings order to car, I asked for the sauce, no sauce was provided, IN my order i also ordered a no salt pup patty, No patty, but definitely charged! I am beyond frustrated at this point, I walk in i ask for ADRI , She continues to ignore,She is packing up other orders for other customer, asked for her 2 times, She then finally comes and states "Oh i handed you the pup patty at the window!!!" OK! at this point, after all this nonsense, I am livid after she lies, She lied!! I had to give her the benefit of doubt, thinking maybe I am not remembering I go back to my car and ask her to come with me to my vehicle to check, She never handed me ANY PUP PATTY, Ever! Then she states, ill get you one, at this Breckan yells and tells her i got one ready already, I ask her to check her cameras, All of this was the worst customer service ever. ADRI supposedly the manager, not once offered a substitute, or a coupon, or anything, They messed up orders right from the start, I went through 3 people in total- please see attached receipts. THIS Place needs better people!! Good luck ordering through the 3 who were involved today, please send your employees to receive some STAR training, especially that manager!