Jay C.
Yelp
Before I get into my review, I'd like it to be known that I admire the In-N-Out staff members' professionalism, work ethic, and efficiency. Therefore, I am aware that any order customizations are out of courtesy and therefore accuracy with order customization ebbs and flows with customer traffic.
Pre-2018, it used to be that I would have to go to the In-N-Out on Santa Anita if I wanted my order completed correctly or if I wanted fries that would survive the car journey and still be crispy and delicious, the In-N-Out on Rosemead. This In-N-Out on Lower Azusa would only be a last resort out of convenience. The fries would always be under-seasoned, limp, and tasteless. The service, while still generally within the In-N-Out standard, was on the lower band--blaise with little enthusiasm.
Sometime after 2018, things noticeably changed. The fries at this location became the best and my order accuracy steadily improved until it was always better than the other locations. Service has also been night and day, not that it was bad before, but the professionalism is far better.
It is impossible to be perfect, so here are just some notes I've observed that I'd like to share that may help other people.
If you want your fries well-done and you order a lot--I usually order 8, it's best if there is medium to high traffic (line just barely out the driveway). My theory is that they have the time and bandwidth to cook the fries longer without having to make other customers wait. Conversely, if there is no line and suddenly cars pile up behind me, I generally know that I won't be getting my fries well-done as l like and I may even be missing an order of fries from time to time.
P.S.
I was reading some of the reviews and rofl at the one who mentioned the "trashy **** rookie". I know exactly the one. She rested the order on my car trim like it was a service counter and shoved the boxes at me. As you know, with the hustle and bustle, In N Out boxes often have grease/cheese/grilled onions on the bottom so it was all over my trim. She would ignore anything I said and just shove stuff at me. I knew she wouldn't be there for long so I just avoided coming back for a few months.