Celine O.
Yelp
The service is terrible. The poor hostess is spread too thin, taking take out orders and seating everybody. This is quite possibly the worst service I have ever received, and one time I waited an hour for food at McDonalds....
I called for a reservation and was told 8:30 was the earliest they could take a table of two. No problem. We arrive and are not seated until 45 minutes of standing and waiting, despite the reservation. The hostess was sweet and apologetic about it, but you could tell she was doing far too many tasks for just one person. 20 minutes go by and not one person has come to check on us, finally the hostess sees us and asks if we've been tended to. We say we haven't and she says she'll send someone over, and gets us waters in the meanwhile. 15 minutes later the waitress comes by - at this point we order immediately because we are starving and have looked at the menu long enough.
They bring us free edamame as an appetiser, and we are hoping things will turn around at this point. However, our other appetiser doesn't arrive until 10 minutes later. We eat and are waiting for our main course - just two sushi rolls. 10 minutes go by, nothing. Another 10 minutes, and still no food nor has anyone come to check on us. Finally after nearing the half-hour mark post-appetiser the food arrives. We immediately ask for the check. We finish eating before it is even brought to us, and we pay and leave.
I won't lie, the food itself was incredible. We would have been inclined to order another roll or two because it was just THAT good. However we weren't willing to wait another 45 minutes for it. We left frustrated and unsatisfied. I was extremely disappointed in the service and will not be going back, which is honestly a shame.