Rayny R.
Yelp
Hate to do this but fairness goes both ways.
After a 10 hr work day and a week with 3 doctor appointments and stressful events it was a date night Friday and we decided to dine at Incontro.
It was a place we wanted to visit for a while, we are foodies, recurrent visitors of many places in the area and enjoy trying and supporting new restaurants.
The place was not busy for a Friday night, "great for us" or "warning sign". Seated outside promptly, plates were exposed and not changed once seated which was weird but not a huge problem. I asked for new plates and hot plates that were also exposed for the next table outside.
The staff was kind, friendly and professional. They knew the menu and was helpful but maybe a bit on the inexperienced side.
The food: we ordered Bruschettas and Arancini balls, the Bruschettas were not good, the tomatoes tasted like were seating in a metal container and not cut fresh making the taste overwhelming and not pleasant, I recommend that they cut the tomatoes fresh for this dish. The Arancini balls are huge and that is not necessarily good, you don't have a sports bar. They lacked refinement, all you could taste was rice no cheese or cream or nothing just rice. Make them smaller. The sauce that covered it was very good.
The main dishes were the main disaster, we ordered filet mignon and branzino. The Filet Mignon was 8oz and over 50 dollars but it was tasteless, zero seasoning. Just tasted like someone took the meat and put it on the grill until done....no joke.
The branzino is usually full of flavor every place you get it because the skin absorbs seasoning well, it's crispy, the recipes usually stay around a combination of lemon, citric, aromatic and simple. But never fail to be flavorful and for some reason this one did, it was plated nicely, look beautiful with crushed pistachios on top that added color and texture but not much more, a sauce that was supposed to be based on lemon was on top but was not zesty enough, not citric enough, too creamy for the fish and just a bit bland. Some pieces of the fish were also under cooked. It's my favorite fish and never fails....it did here. It came with zucchini strings "like pasta" but that was also extremely bland (but better than the fish and that is crazy to say).
Overall it was massive dissapointment. I am all about local business and second chances and would never post a damaging review like this except when I have the decency and honesty of expressing my concerns to the staff directly and receive no apology, no manager or leader approaches to discuss it and I get the bill from the staff like nothing happened. To be honest, we got a small envelope from the waitress with a gift card "for your next time" but we will have no next tine because the concern was not recognize and we can only assume the experience will be the same.
