Indianapolis Marriott Downtown

Shout out to Melina at the front desk. You couldn't ask for a kinder person to get you checked in. She was informative, helpful, and courteous. The king room was super clean! Sheets and towels are top notch, and the bed is super comfortable. Great hotel, lots of options close by and inside. Loved the slow morning after New Years. Design is modern with rustic flair, very great way to relax in the main lobby. 5 stars all the way around!

The lobby is absolutely stunning. It made me want to relax in the lobby area without exploring downtown Indianapolis. The bar & market area is very convenient and high quality. Rooms were fancy and comfortable. The workout area is one of the best workout rooms for a hotel. A variety selection of machines, tons of room with mirrors and good free weights. I will be staying here again when visiting Indianapolis.

What a great experience at this hotel. Russell and Nicole are AMAZING!!! it's people like them who make me excited to come back to this hotel. The service, how courteous and super kind they were to me. Seeing how they interact with other guests too, you know they are great at what they do. I commend them especially during busy weekends. Great job!

**5-Star Review: A Delightful Experience at Starbucks** The Starbucks counter where Mia and Jenna work is truly a gem. As a state employee in Indiana, I often find myself stopping by for my drink and food orders, and I am consistently impressed. Each time, my order is not only ready but also correct and crafted to perfection. What sets this location apart is the exceptional customer service. Mia and Jenna greet every customer with a warm smile and possess an impressive knowledge of coffee. Their patience and calm demeanor create a welcoming atmosphere, no matter how busy they are. If you're searching for a Starbucks that guarantees a cheerful experience and a boost to your day, I wholeheartedly recommend visiting the Starbucks in the Marriott, where you'll also find delicious offerings from LOAF & VINE

This trip was for leisure and offered the room and workout facilities we were looking for. The Starbucks location was a big bonus for our needs! The food choices were excellent and service was top notch! The lobby was spacious and provided lots of natural light for our needs! Russel provided wonderful service and made us feel welcomed and special to meet our needs!

Outstanding Customer Service - I was greeted by Marco in the lobby. Marco greeted me with a smile and made sure that everything was in order. Just a high WOW factor especially for as many Marriott property’s that I visit during the year for business.

Great service and people! Russell at the front desk was so nice and kind when we checked in. He made sure we had everything we needed for our stay.The vallet worker was also very patient and accommodating to my aunt because she is disabled and needed extra help exiting the car and grabbing her things. We enjoyed the coffee shop and gym! There are also many places to sit in the lobby if you want to have coffee/food. Great location too!

Amazing!! Hotel was transformed into "The Marriott Era" total Taylor Swift experience. Seamless Valet, Check In, Bracelet Making Station, Cookies and beverages in lobby. Staff was friendly and warm and in their eras gear. Room was spotless. Great breakfast at the temporary concierge area. Loved all the rooms with photos, makeup hair stations although we did not partake. No waiting for drinks and snack at the bar. This hotel handled the crowd with ease and great service. We had a great family memory.

Friendly, fast check-in experience and several food and drinks amenities on-site. My room was clean, 2 complimentary waters in room, coffee and tea in room, and a complimentary night time spray for the pillows/bed. My room was cleaned daily and in room service was fast. There is a fee and auto 20% gratuity on room service. Overall, great stay. Will stay here again.

I was here for three nights for a work event and overall, I had a pleasant experience! I never thought I'd find myself in Indianapolis (and technically, I rarely left the premises except for off-site dinners and an early morning run with a colleague), but work called me out here! My room was on the eighth floor and felt extremely spacious, clean, and cozy. There was a minor "bedbug" scare from a colleague, but it happened to be a false alarm. I ended up calling the front desk to see what was up, and they confirmed that my colleague's room did not test positive for bedbugs. I did my own swift check and everything was spic and span clean, so I didn't find a reason to worry... It is definitely a great spot to host conferences and larger company meetings. The rooms were warmer than the hallways, which were freezing! Corporate professionals know that this is always the case in hotel meeting rooms, but still...it was 40 degrees outside, maybe we could have had the heater on instead? Overall, I had a pleasant stay and would happily stay here again. It's also conveniently located, not being too far from the airport.

I can only review the conference experience, as I'm local enough that I wasn't staying at the hotel for this trip. The location is excellent, within easy and safe walking distance to a number of downtown Indy attractions - but also on the edge so you won't see much traffic by the hotel unless there's a concert at White River, an Indians game that evening, or an event at the Convention Center. But of course you're paying for that premium location in just about everything, but most notably parking for me. (Thankfully this is a work trip!) Staff at the hotel was very nice and accommodating, and the food was excellent. The rooms were nice and well-maintained, and restrooms exquisitely clean.

We were here for a conference hosted in the hotel. The rooms were clean and comfortable (I has asked for a king but did not get it) well stocked with nice linens and towels. The HVAC was almost silent! The hotel WiFi was ok but not great. The conference rooms were very nice and the catering was well above expectations. I might also add they had the cleanest restrooms ever. We did not eat at the restaurant in the hotel as there were so many good choices within walking distance. My only complaint is parking, $55 a night for self park. I spent more on parking than fuel (we drove 1220 miles) but parking was high everywhere around the hotel.

Once you step into the lobby and go towards the front desk, you have no clue you're in Indianapolis. This place is swanky and the service is the kind you find at a major resort. I was only here for a night but was a fantastic experience from start to finish. Marriott bedding was perfect per usual (except the pillows, they seem to get softer and softer each time I visit, my old bones can't handle that!) Very walkable too if you're visiting downtown Indy!

I stayed here 1 night for business and had a great experience! -Centrally located and only 20 min away from the airport -Lots of eating options in the hotel and I thought the cafe was reasonably priced for the non-business traveler as well -Very nice service by the front desk Bonus points for also having a gigantic basket of free toys for kids in the lobby! Little things like this can go a long way for a family on the road for the entire day.

Just valet if you are attending an event. The hotel is marvelous, but parking is a challenge like any downtown city hotel. Great bar, and plenty of restrooms if you are attending a conference downstairs. The rooms? Spacious, updated and clean. Extra points for me: excellent baby bliss full size hair dryers and even two regular pods for Keurig coffee. Awesome stay.

What a crappy place. Here to attend a healthcare conference. I've been here two and a half days. Worst Marriott I've ever stayed in. I guess they don't need to try too hard with a captive conference center traffic. 1. Parking is 75 dollars a night - just plain robbery. 2. Housekeeping has not shown up for two days - even though I have spoken directly to the housekeeper twice - asking to clean our room. The housekeeper doesn't speak English at all, and the person who came after I complained also didn't speak English. Where is the famed Marriott quality control. 3. The music in the lobby is way too loud. I tried to have a conversation yesterday and couldn't hear the other party over the volume of the loud music. They have way too many ceiling speakers. 4. No pool and no options off site for any access to pools or such. 5. Unsafe - the streets around the hotel have a plethora of homeless people ...who linger in the local restaurants [Steak and Shake] and generally hover around Maryland Street. This is disconcerting and I haven't felt this unsafe in a downtown tourist centric area in many years. [I live in Chicago]. 6. Breakfast options are basically a restaurant [Connors] which is good...but expensive. I guess the Marriott people think the conventioneers can expense it. I'm bummed out I have three more days of this place to contend with. I would recommend staying elsewhere if you have an option. Doug K

We stayed at this hotel during Gen Con and overall had a pleasant stay. The hotel was clean, large and the staff was overall friendly. Pros: - Location - Skywalk connecting to the convention center. - Cafe, on-site restaurant and bar. Cons: - Although we checked in early, the staff didn't want to check if our room was ready until 30 minutes before the usual check-in time even though other people were getting their rooms early. We had even requested early check-in way in advance of our reservation since we had an early flight. - There were 6 elevators in the hotel, but somehow they still felt very slow. One of them even had the numbering wrong (ex: floor 2 was floor 3), so people were getting off on the wrong floors.

Located out of the way yet still in the heart of downtown, this Marriott is always an enjoyable experience. The valet area is a cluster *BLEEP* but the lobby is beautiful. The customer service is outstanding. And, the lounge is awesome for those who have status for access. The rooms are clean and comfortable, & The bath products are fantastic!

I really enjoyed staying here. As soon as my Uber pulled up, I was greeted and I was taken over Bonvoy VIP guest check in. Andrew helped me and gave top-notch service. In fact he made sure that there was a fridge already in my room because I needed to take some medicine that needed to stay cold. The rooms don't normally come with fridges or microwaves. There is a microwave station set up in the laundry room on the third floor. If you need to do laundry there is 1 washer and 1 dryer , a little machine where you can get supplies and you need to get quarters at the front desk. Even though it was just myself I was booked into a double bed. It was a nice view of the Capitol building. The room stayed cool with the air conditioning. There weren't any bugs or stains. Nothing was wrong with any of the furniture , the bathroom was nice and clean. I was surprised by the front desk one of the nights with a surprise goodie bag, that was wonderful and so kind of them. I would stay here again. I tried the little grab and go market and the people working there were very nice. Prices are above average and on par for hospitality. I would say it's expensive, but if it's the norm to be expensive, it is what it is right? Connors the restaurant attached to the hotel had very good chicken and waffles. I loved them. Checking out was a breeze and I had no problems they have valet which is about $57 a night or you can self park across the street. I don't know how much that is. Good thing I didn't have to use either, that can add up I'm sure.

Beautiful hotel, great amenities. Staff is very friendly and helpful. Great views of Indy! In walking distance to Victory Field for a baseball game or TCU amphitheater for a concert. Check in was a breeze even on a busy event night. We got a drink at the hotel bar before leaving for the event. Prices were pretty good and the bar tender was attentive. Good place to stay if you are here for an event in this corner of downtown.

I recently stayed at the Marriott hotel and had a fantastic experience. The rooms were impeccably clean and luxurious, and the breakfast was outstanding--those eggs were the best I've ever had from a hotel. The gym was top-notch, and I'd give the overall experience a solid 10/10. The convenience of the skywalk connecting to the Indiana Convention Center is a major plus, allowing you to navigate the city without facing any bad weather. I highly recommend staying here, especially if you're attending events at the convention center.

I've stayed here many times in the last couple years. It's consistently clean, staff is welcoming, gym is good, location is convenient/there's plenty within walking distance, multiple shared microwaves available and public laundry ($1.50 per machine) is a bonus! Hotel bar gets lively, but the noise can't be heard from the rooms. It's a great option if you want a bite or beverage and don't wanna walk. There is almost always a conference going on and not all conferences are created equal (some super loud like cheer/dance, some much more manageable in volume like grad chapter sorority groups) so keep that in mind. Today housekeeping knocked THREE times (twice before the standard 11am checkout) which I found disruptive and mildly annoying considering I had the DND sign on the door. Overall great place to stay!

As someone who spends about 60 nights a year on the road, I don't often stay at a hotel as thoughtfully designed as this one. The service was generally first-rate and the common areas were attractive and of high quality. Overall, I would look here first when returning. I appreciate the many the thoughtful touches, such as: The best-designed, glass shower doors I have used, period. Quality, smooth rollers, and doors that extended past the border to prevent spray from sneaking through gaps that would otherwise be present. Ample USB and A/C receptacles for the whole family, both near the bed and on the opposite wall (more than I have seen elsewhere). - The blackout curtains overlapped to prevent that inevitable gap that grows as the curtains reach the floor. - HVAC controls were uber-simple w/no need to select the "hot" or "cold" system--just dial the desired temperature. - All light switches were visible and accessible without looking under shrouds or covers. - Lot's of common areas to socialize outside of the rooms. I reported a minor issue to a staff member in the lounge, and she went above and beyond to remedy the issue. (BTW, lounge associates Sharice and Sharonda were phenomenal-they understand the assignment!) The lobby restaurant, "Conner's Kitchen+Bar," also had excellent service from everyone I encountered. The restaurant hostess, Angel, even turned down the music during lunch when I requested it. The lobby has a dedicated coffee kiosk serving Starbucks, a restaurant, a grab&go style store, a large common area lounge with an attractive, long fire feature, and a guest lounge (the lounge may be for Marriott elites). That's enough convenience to work, socialize, or kick back for hours. I briefly chatted with Assitant General Manager Ebrahim regarding a Bonvoy issue I had. He was a pleasure to visit with and volunteered to use his Bonvoy access to save me the trouble of addressing it via what would have been a lengthy support case with Bonvoy. I left with complete confidence he would follow through with the issue. Overall a great experience and I look forward to a repeat visit.

This is a pretty nice hotel. Location is good for walking to various museums which is nice although parking is expensive and it is a bit tight in terms of maneuverability. The lobby area is quite nice with gas fireplaces but it is somewhat dark and noisy. Our room was nice and quiet. There is a restaurant in the hotel. Breakfast was ok - coffee was cold (carafe hadn't been changed out) and even after telling manager who asked how everything was he said let me know if your coffee needs refreshed, I thought telling him it was cold indicated that we needed new. But not a big deal just a slight disconnect. Dinner was decent. It was convenient not to have to figure out where to go for meals. We would stay here again if we wanted to be downtown.

Excellent stay. Clean and the people are helpful. The hospitality industry is severely lacking but this Marriott is doing a great job of customer service. The interaction at check-in was TOP NOTCH, the agent came around and helped with directions and anything he could do to assist. This kind of personal interaction is what the industry is lacking and this particular focus on the personal experience goes a long way. Comfortable rooms, good restaurant selection (and Scotch selection at the Rye Bar!) made this a great stay. PRO TIP: Head out the front door and hang a right, head down to the river walk and then up to the canal walk, 6 miles of beauty right downtown!

I have nothing but great things to say about this hotel. They have the best staff. All were friendly, helpful and attentive. I was always greeted with a smile. My room was clean and modern with a great view of Indy. Nice restaurant, bar and Starbucks located in a very spacious lobby. Public overnight parking located across the street. Fantastic place to stay!

I had a quick stay here, during a road trip. Only stayed one night but was a really nice place to stay. The room was very fancy and clean, the beds were comfy, the shower was very nice and the lobby was a great place to get some computer work done by the fire + a Starbucks! My mom and I came here together and we thought there was breakfast in the morning (on a Saturday morning) but when we got downstairs we couldn't find any buffet like we thought. So we ended up just going to a restaurant in the hotel, Conners Kitchen and bar. The breakfast was super tasty, I ordered the pecan French toast which was very yummy! I don't know if I'd stay here for a entire week but an amazing place to stay when you're on the go! Definitely recommend checking out this hotel!

Clean hotel and great service. Nice bars and restaurants on site so you don't have to leave. Some rooms have great views upon request they will let you have one of them.

Probably the worst value hotel a person can get. First, the hotel: dirty and dingy bathroom, broken fixtures, poor water pressure, terrible pillows. The executive lounge had no food or anything for the weekend, we got no Bonvoy membership credit. The Conners restaurant was horrid and super expensive! Bad food and service. Really can't recommend this hotel to anyone.

Lovely service everywhere! They certainly live up to their prestigious name. Their rooms were exquisite, their dining options were plentiful with a restaurant, a mart and a Star Bucks! Bell service was helpful, servers were friendly and so were front desk! I will absolutely come back next year!!

My husband and I just got home from a wonderful night away at the downtown Marriott. We live in the area but we are attending an event and didn't want to have to drive home late at night. We instead stayed at the Indianapolis Marriott downtown. It was centrally located, within walking distance to restaurants and everything downtown, and close to our event (we even had a shuttle to and from. ) From the moment we checked in with Danyeill to when we checked out and met the manager Sam. We felt well taken care of. Our room was newly decorated and impeccably clean. Our view was incredible, the football stadium in front of us, the baseball stadium to the right. The bed and pillows were the best. Thank you Marriott, Indianapolis for a lovely getaway.

Nice rooms and very clean....would stay there again...lots to do around the hotel !!! Staff was personable and helpful

We were here only for one night. It's a nice hotel. Clean and modern. The lobby is nice and well appointed. We were given a room on the top floor The room was comfortable with all the amenities. Also, the HVAC worked well. The M lounge was nice and they served a decent breakfast with a good selection of black teas and cappuccino. The spicy chorizo patties were especially good. The only negative was that when we returned to the hotel at night, there was no valet for the car, and we ended up waiting 20 mins or so before our car was finally picked up. However, the management apologized the next day and comped the parking, so that was a decent gesture.

This place has a lovely atmosphere . I came to the Downtown Marriott to eat at Conners @connersindy. We sampled the braut sampler. Their meats were tasty, and their mustards were tastier. They had several different flavors of local mustards ... sooo good. They made a nice blood orange margarita and didn't skimp on the tequila. As for the Downtown Marriott it had a very cozy feel. The decor was inviting. This is a great place to stop while downtown even if you aren't staying. They have Conners restaurant, Starbucks, the Rye Bar.

It's unbelievable you call in advance with a confirmation saying that you can check in early. You make flight arrangements on a redeye and arrive at 6:30 am at the hotel just to be told sorry we don't have a room ready. Well it's understandable at 6:30 am so he said as soon a room is ready will call you. Well it's 2:00pm and the front desk now said we can't accommodate you till 3:00 pm. Marriott we can be understanding but when we call in advance and you confirm with us that your able to do it. It's called you're lying to us!

My first time ever in Indiana! I was here, working a conference. I enjoyed the location of this property as it was in the middle of downtown, Indianapolis. Although, regretfully I didn't get to explore the downtown area because I was working the entire time. I had a very easy and welcoming check-in process. Ashley helped me with all of my, many, needs with checking in. I was upgraded into a beautiful, spacious room. There is also a concierge lounge available for Elite members which was really helpful especially in the morning for breakfast and at night for hors d'oeuvres. Also, just having water bottles and coffee available around the clock was awesome! I was only here for two nights and three days, but I did enjoy the property. There are a few restaurants, as well as meeting spaces, and beautifully spacious grooms. I truly enjoyed working out in the fitness center, all of the food was delicious, the customer service was superb. Overall, if I had to be in Indianapolis again, this property would be my first choice. This was my second time staying here, and I actually got to enjoy this property more this time around. The time before was so quick and I was in and out in such a short amount of time that I really didn't get to enjoy the property or the surroundings. This time I had a little bit of extra time. I agree with everything written in my previous Yelp review. I enjoyed the fitness facilities each morning, the concierge lounge is lovely with a beautiful breakfast and hors d'oeuvres spread for Elite members, there was no pool, but that didn't matter too much to me. I was upgraded to a corner, king room on the 16th floor but it wasn't very big. Great view of the city, though. It had everything I needed. The staff was very kind to me while I was there. There were a few times I needed something and I was able to quickly communicate with them via the mobile chat. Everything was fairly reasonable price wise. I also love their Loaf & Vine café/snack station that is very health forward and I enjoyed that very much. I ordered an egg white/quinoa and spinach wrap one morning that was delicious and so inexpensive. They dropped it at my door and everything without a delivery charge. This hotel is positioned in such a great location being in the middle of downtown and walking distance to several things such as their shopping mall, the war monument, and all kinds of nightlife and dining. I got a chance to walk around and truly discover what Indianapolis was about unlike the last time. I would recommend staying at the Indianapolis Marriott Downtown because it is a newly designed property with beautiful facilities, helpful staff, and a great proximity to many things so many exciting things downtown.

Ok I stayed here only because they were across from the convention center. I'll try another hotel next time. They were nice. But for the price you pay your sheets should be without spots!! I took pics. It was so late at night by the time I saw them I slept on the one side that didn't have grossness. Have you not heard of bleach?!? That's why hotels use white sheets and towels!! So if a person really does read this please contact me. I'll consider a new review. Update: I emailed Mr. Ribich on October 9. I've not heard back. This is the email I used if it's wrong please let me know. tim.ribich@marriott.com

Love this hotel! Wonderful amenities, warm and inviting and a cool lobby area to hang out in. Marquesha (sp?) at the front desk is WONDERFUL!!!!! She's a wonderful help and was so smiley and personable! I wanted to make sure she got recognized for going above and beyond. Also the valet staff were super nice and friendly. We just had the best stay! Will be back!

This is a modern, fresh feeling hotel in the convention center complex. I was able to check in online before the standard check in time and received a quiet room on a high floor as requested. Gym, laundry service, multiple food options on site, including an M Lounge. This is basically everything a business traveler needs. The front desk staff (Tea) was very helpful and as a BonVoy gold, I felt I received excellent customer service.

My mother and I stayed in the Downtown Marriott from November 10-13, 2022, for the Sigma Gamma Rho Sorority Inc.'s Centennial Founders' Weekend. On November 13th, my mother and I called the front desk and valet phone numbers three times to request assistance with our luggage. We began making the calls at approximately 4:15 a.m. We let the phone ring several times. However, there was no answer. When we arrived at the front desk, no one was present. After arriving at the front desk, a staff person (Justin or Jason) appeared and walked back to the office. I walked over to the the back office and called out for help. Justin or Jason came out and listened to my concerns. When I told him no one answered the phones, he replied that he didn't hear them. He continued to explain that there were only two people staff. I told him his responses were unacceptable, I also shared that I would report the poor customer service to management and share it on social media. Go here to see my Instagram: https://www.instagram.com/p/Ck5Xn1bOyCx. I am greatly disturbed about the poor customer service. Here's why. My mother is an 83 year old senior citizen who used a scooter to move around during our stay. If she had been alone, she would have been helpless and unable to manage her luggage and travel to the airport. She would have been stressed out and may have missed her flight. I am reporting the poor customer service because I don't want anyone else to experience what happened to us.

Great stay! We came on business travel and they ended up putting us on different floors. I had the tenth floor and the view from the room was so nice! Nice downtown city view. Just FYI, parking at the garage is $40/day. You must use your room key card. If you did not know that, bring your paper ticket. The rooms were clean. The layout was a bit peculiar since the toilet was right by the room door. The staff was so helpful and kind. I loved the fruit infused water downstairs. The conference going on here had Marriott provide the food and their food was good! Yum. Surprisingly they get 5/5 on food. The highlight of this hotel is the walking tunnel to the convention center, malls and restaurants.

The Indianapolis Marriott is a wonderfully redesigned full service hotel located right in downtown. The whole place has been overhauled and it has an awesome vibe. The lobby is gorgeous and people are mingling in the many dining/drinking venues. The staff was all very friendly and got me checked in quickly. My room was pretty standard size on the 5th floor. I didn't think much of the view until nighttime. It was an awesome view of the lit up capital building. Very cool! The bed was quite comfortable and the linens were heavenly! The bathroom was quite nice also and featured nice lotions. I was able to work comfortably at the desk and the outlets (USB included) are all well positioned. This is the way a business hotel room should be! The dining options were very good here. I enjoyed dinner at Conner's (5 stars) and dined in the redesigned lounge for breakfast. The breakfast was very good and the fruit was excellent. The have nice light snacks at night and some killer desserts. This is a great hotel - I recommend you stay here!

I'm happy the drapes don't match the curtains?? Not really sure what the actual saying is.. but the outside of this Marriott is super basic and unchanged for years. The inside was remodeled within a year or so and shows; it's modern, nice and well appointed. The lobby has a ton of stuff going on, starbucks, check-in, little shop, bar and Conner's restaurant. It's modern, laid our easily and has some sitting areas to hang out at. Check-in process was simple, no wait and friendly. We ended up on the top floor with a nice view of Lucas Oil. The room was updated, clean and modern (word of the day apparently). The bathroom was ample in size and had everything needed. It's a typical marriott room is you travel a bunch, you've seen it all before. There is no mini-fridge within the room FYI The Rye bar in the lobby is well stocked with whiskey and friendly workers.. i posted up there and did some work before wrapping up work for the day. overall a great hotel, friendly employees and a nice stay

Pretty decent hotel, especially for a Marriott! Common areas were clean and modern! In-house catering was also good, which was a nice change from previous Marriott experiences! Rooms were spacious, well appointed, and the beds were comfy! I certainly wouldn't mind staying there again! Great downtown location too!

We stayed here during hubby's trade show at WWETT 2016. Great hotel with all the amenities, super convenient to nearby restaurants, shopping mall, attractions, Indiana State Capitol, Convention Center, and Colts Stadium. The fitness center is immaculate. Our son enjoyed the heated indoor pool, no hot tub though. If you get a chance, check out the cool-looking metal pool. Ironically, I enjoyed the laundry facility equipped with TV and microwave...it's the little things. Having the ability to wash and dry clothes, especially when traveling with the family is a bonus! Overall, Marriott's hospitality is exceptional. The staff are friendly and helpful. Knocked off one star due to their small and uncomfortable pillows, couldn't sleep well. Starbucks is located in the spacious lobby. There are a couple of restaurants to choose from on-site, one is Champions and the other is Circle City Bar and Grill. We dined at both, each one offers a different ambiance. I would definitely stay here again once they get firmer pillows =)

I stayed here before the renovations were started, so I greatly appreciate the effort they're putting into updating the property. This time I was here for a convention across the street. I know renovations can be tough, but it does seem strange that there were no breakfast restaurants open on the entire property, and the little market they have was closed for another week for training purposes. You couldn't even buy a water anywhere if Starbucks was closed. So why am I giving it four stars? The staff was very gracious and helpful during this period of construction. They placed staff out in the lobby to help people with questions. When I asked where I could get some water, they went and got me some out of the stockroom at no charge. I am looking forward to seeing the renovations completed. The odd thing is that usually breakfast in the concierge lounge (or M Club) is free for Platinum members. But for some reason, that was not the case with their makeshift concierge lounge. You needed a certificate for breakfast, which I didn't have. Fortunately, the staff once again came to my rescue and created a certificate for me so I could enjoy a breakfast.

DO NOT GO to this hotel! I have been in the hospitality industry for over 10 years and I've never seen such a terrible hotel in my entire life do not spend your money here. Town Park Valet service is terrible!

I had a very pleasant stay here while in town for a training. It's conveniently located by lots of places to eat and visit nearby. The hotel feels new or recently renovated. All of the staff I interacted with were friendly as well. This is a great event space as it isn't too far from the airport either. They also have a nice work out facility with several cardio and weight machines. I usually have good experiences with Marriott properties, and this one is no different. I'd be happy to stay here again in the future.

After traveling all day and arriving at the hotel @ 3am Judy was extremely helpful in finding a room with a King bed, even though the room style booked was unavailable. She went out of her way to find me a suitable room. The room was very nice and the bed by far has been the most comfortable that I have experienced in my many years of traveling. All the staff was courteous and extremely helpful. The valet parking @$42.00/night was a little steep in my opinion, you can self park for 27..00/night in the same garage which has an elevator to the hotel. Has a Sbux, Champions Sports Bar & another bar & grille inside the hotel plus the hotel had an enclosed Skywalk to the convention center.

Our weekend stay has been great. The hotel is connected to the convention center and centrally locates to the downtown area...walking distance from the mall and restaurants. No complaints here!!!

The Good: Location is convenient. Walking distance downtown, there are lots of food and bar choices, Mass Ave food and drinks, Fountain Sq. food and drinks, the Cultural Trail, IN government, monuments, the canal, State Museum, Eiteljorg museum, and the Zoo. The Bad: It's hot as sweaty balls in the middle of July in Indiana. The Marriott Downtown is expensive. Rate, the food, and anything you buy within the hotel. $2.43 USD for a 2 pack of 100 mg Advil gel caps. $4.09 for a 16 oz Pepsi bottle. Pro Tip: Walk 10 mins to the mall and stock up on supplies. Pepsi and bottled water are $1.50. The Ugly: Is a long story... I don't typically stay at the Marriott, but for some reason my professional organization has an arrangement with them. My big complaint this stay is the gross miscommunication I have experienced with this staff. Part 1 - Day 1 check in around 7pm. Stay paid for by company credit card. Go out for dinner, come back to my room and I have a VM from the front desk that says my company credit card was declined. I call and to find out what's up but the girl I talk to sounds unsure and says I should definitely resolve this by checkout. Okay fine. Just to be sure I go down to the front desk to get some clarification. They don't know what is wrong, the cc just declined authorization, even thought I have a printout of the authorization form, they say oh this is not the form we use, you'll need to submit a new one. But its an official Marriott form, so wtf... let me talk to the manager, okay we don't know, just send us a new cc authorization, I can't do this, its a company card you need to talk to my office admin here is the contact info. I ask him what happens if we don't resolve this tonight, he says its okay this should be fine we will resolve it before checkout. I also email my office admin with the hotel manager's contact info so that she can reach out to them... Day 2, I run upstairs at the conference lunch break 12pm EST and 9 am PST, and lo... I'm locked out of my room. SO back at the front desk, they're like ya... your credit card declined so we can't let you into the room. No one contacted my admin, they don't have her information, and my admin hadn't been able to get a hold of the manager yet cuz she's on the Pacific Coast... The manager still doesn't know what's wrong. The card went through for my boss's room but not mine. I'm pissed and embarrassed. Front desk and manager are not helpful. I'm like well what happens if this isn't resolved by today? Can I get my stuff out of the room? I cannot do anything to resolve this and you have to talk to my admin... and I still need to get into the room. Okay we will send a security person up to let you in the room to organize your stuff while we wait. 30 mins later, no one shows up. I go back to the front desk. Still not helpful. In the end my boss had to call our purchasing department to figure it out. Marriott was using the wrong expiration date. They had the card info in writing... as well as the credit authorization... so with barely an apology from the manager I get access to my room 2 hours later. Everyone at the front desk seems new and unfamiliar with how things work. Part 2 - Day 2 : I wake up with a REALLY bad headache. I usually get a little headache because A/C doesn't agree with me but this is BAD. I think okay, remember to turn the A/C all the way off tonight. Day 2/3: 3am. I wake up with a head splitting headache. Anvils and hammers are squishing my brain. I have the A/C completely turned off. Nothing is open I have no Advil. Day 3: I'm out of commission or most of the morning after I pay almost 3 dollars for 2 Advil gel caps. I start feeling better around 11 am and I go down to the front desk to ask if they can check on anything in my room. I tell them it might be a ventilation issue and that I am sensitive to mold. A very likely explanation for this bad a headache is indoor air quality, either VOCs or mold. By the way did I mention I'm at a safety conference and I conduct indoor air quality inspection and resolutions as part of my job... so ya I know what I'm talking about. The front desk says sure, we'll have an engineer check on it. Back to the conference, then dinner, run up to my room for a poo. Someone has definitely been in here all the lights are on, go back to the front desk to see what's up... turns out nothing. The front desk person can find no notes or the work order for an engineer to go into my room... she's annoyed. Her name is Mya. She is the only person who has been genuinely helpful and not just superficially courteous. She understands how a potential mold concern should be treated as a serious matter and she's says this is unacceptable, let us move you to a new room because it will take awhile to figure it out. So thank you Mya for your help and your understanding. Day 4, new room A/C turned off NO HEADACHE! and its' checkout day!

I have stayed at this hotel several times. I always have a pretty good experience. Parking can get confusing if you are not used to the garage. You can enter it from a few different sides and that can change how many flights you drive up!! Staff is always kind. You can leave your bags at the front of your room isn't ready and enjoy some water or treats from the bar. Also, there is a free shuttle if you request being taking somewhere. We shuttled to the inclines and then Ubered back. The bed was clean and comfortable. The bathroom wasn't anything special but worked. The last time I stayed there I must have forgotten to put the do not disturb sign out. The maids came back 3-4 times to turn over our room. The hotel is at a good location. The only thing I wish would be for a complimentary breakfast but several breakfast options nearby. Also, there is a Starbucks attached.

Do NOT order in room dining. Recently purchased the Wagyu burger and it was delivered cold. Too hungry to send it back and wait another eternity. Soon discovered a hair embedded in the $19.00 cold beef patty. Just what I needed to further convince me staying at this hotel a mistake.

The rooms were clean. Basic hotel amenities were not available. I can appreciate that they are short staffed. But 1 decaf coffee in the room and no coffee cups. There is one microwave for the entire floor as opposed to in room. No in room refrigerator. Little things like no garment bags for dry cleaning. No hot breakfast or grab and go. Not even complementary coffee in the lobby. We stay in hotels for three months in the summer. I've never seen this, short staffed or not. For a high end hotel in downtown Indianapolis it was very disappointing.

This hotel and its staff are awesome! We were originally booked next door at the Westin. When we checked in at the Westin they said they didn't have the room we booked available. So long story short we cancelled our reservations at the Westin and moved here. Check in was smooth and super fast. They even gave us 2 tickets for a free meal At Conner's Corner. The staff at the front desk went above and beyond to satisfy us. Dinner at Conner's was awesome and free. And Conner's isn't a cheap restaurant. We are highly satisfied customers and will certainly recommend this hotel.

I've stayed at a couple of other hotels in this downtown/convention center area of Indianapolis (the Westin and the JW Marriott). I didn't have very high expectations, as I generally don't for convention hotels, but our stay included a few pleasant surprises which made the experience positive overall. When we arrived, we were checked in by Prince. I don't usually chat with people but he was so friendly that my wife (also very friendly) jumped into the check-in process. He was asking whether we wanted a king room or two doubles and my wife said she really wanted a view. So, Prince gave us a room on the top floor of the hotel with a nice view to the West of downtown. Prince pointed out the Starbucks in the lobby and my wife said she was looking forward to going there asap, so he gave her a coupon for a free drink. Our room was spacious with a nice sitting chair and ottoman, comfortable bed, big bathroom, L-shaped desk, and connectors to hook my computer to the TV (which I did to look at some detailed tables for work). The internet costs $13/day (typical business hotel), but it was fast and reliable and we had no trouble hooking up my computer, our phones, and an iPad and a second computer to the same connection. The cleaning staff was excellent. After our first night we had our toiletries strewn all over the counter, and we returned to find wash cloths placed under each collection of things. A small but nice touch. We had a nice late night snack and cocktail at the hotel bar, had no trouble getting our car or a cab from the valet, walked all over downtown Indy indoors through the convention center's tunnel system, and were happily greeted every time we returned to the hotel. I'm shocked to see so many low ratings here. Our experience was very good.

Overall this hotel was pretty nice. Although I thought the room was a little small and stayed cold the whole time despite the heater being on. The beds were actually really comfortable and with enough covers I slept like a baby . Outside noise really wasn't bad . The front desk staff was friendly and helpful. The housekeeping staff for the most part was really good. I really like the fact that this particular hotel is connected to the Convention Center by a Skywalk. Which means you do not have to go out in the cold air to get to the Convention Center. Which in turn you can go to the mall or number of other places once you get to the convention center.