Indigo St. Petersburg - Tchaikovskogo Hotel

A lovely hotel with great pricing. The staff are very helpful and the location is perfect to explore the place. Special mention to Anastasia who went the extra mile to ensure that we had a wonderful stay.

Respectful staff, they gave me a complementary dessert for our honeymoon! No hidden costs whatsoever and most importantly comfy bed. Loved everything. Breakfast was repeated for the whole 3 days stay

I’ve been a customer for years, and even though I love the hotel, it doesn’t deserve a five stars rating anymore. Staff would forget our room service orders, or requests for extra blankets. They were very helpful with my requests for flowers and organized with me the delivery to surprise my wife. That was excellent. Being a five star hotel, asking us to pay before we have breakfast because it wasn’t included in our reservation, is not something you’d expect, and I found it a bit insulting. I’m used to another treatment from other 4 or 5 star hotels we visit, and usually we pay for anything extra on our checkout. This was a cheap attitude not expected from a so called five star hotel. The staff members are very helpful and friendly, so my guess is that there’s some lack of internal organization or poor policies that don’t match with what you’d expect from this kind of hotel. I’ll be returning because this is where I met my wife and it has an emotional connection with me, but our experience in Indigo is not what it used to be. I will be happy to change my rating once they go back to what it should be.

Our stay was amazing. The hotel interior is beautiful. Very comy beds and the rooms are really sound proof we never heard anyone outside. The room cleaning service is beyond expectations never experienced such nice cleaning service. All staff were welcoming and trying to help. I was travelling with kids and they have placed nice desert with postcards for the kids in the rooms upon arrival. The breakfast has nice selection of food and fish juices. Coffee and Tea Corner with lots of options. Finally we enjoyed the free bicycles rental for the hotel guests.

The service here is fantastic, every member of staff I had the pleasure of meeting were very polite. Especially the young lady at the front desk Anastasia she was as very professional and helpful. The rooms are in brilliant condition and provide an exceptional nights sleep. Anyone planning on visiting Saint Petersburg I would definitely recommend for them to stay at this hotel. I look forward to returning in the near future.

An excellent hotel. Is definitely worth its five stars. All common hotel services are excellent. The only thing that could be improved even further is breakfast. It's already very good and meets the expectations of a five-star hotel, but I have seen even better. Had no time for SPA or gym during my stay, so cannot rate them.

The reception of this hotel is nothing to shout about but once you get into your room and you start enjoying the interiors of the hotel you totally forget about it. The rooms are nice and spacious and the staff offers a top of the notch service. There is nothing I can complain. The roof restaurant offers incredibly beautiful views of the town. I would recommend it

The hotel is in a pretty run down part of the city, not much of an issue as you can Yandex anywhere cheaply - but something to bear in mind. ||Hotel were very accommodating in letting me check in early - and the staff are all very friendly and want to please. ||Room service food was pricey but after a long journey I just wanted to eat in. It arrived stone cold. £16 for cold fries and pasta didn’t seem like a good deal.||The rooms are nice, but it seems most only overlook the lobby. Not a problem I thought, as there is a clear roof so you get lots of natural light. The problem however begins at 7pm when the live music starts in the lobby. And it is LOUD. You can’t relax or watch TV as the noise from outside your window overrules everything. ||The hotel were helpful in moving me from the 3rd to 7th floors - but ultimately this was no better as the room still overlooked the lobby and the music continued to reverberate around all the rooms. Their final solution was to offer me earplugs, which should not be required in a hotel. ||The following morning the music starts again at 9am, so if you want a lie in then be prepared for a solid wake up call.