Vincent D.
Yelp
I used to frequent this place, when they were still the old management. I have to say that the old days of Indo Ranch are much better than this new one.
Call me picky, but the Indonesians I know emphasize the customer service and friendliness of their place. We come here to feel at home, to taste the food of home, and to experience a warm welcome as we are the same.
Well, my last visit was not great. We came in after lunch, about 2 p.m. Though there were many customers inside, there were no staff around. We had to wait and call one of the staff so we could get our order in.
The service:
It went downhill from there. First, the person who was helping us did not bother to offer us any drinks--water, soda--none of that. Apparently, you have to go and "self-serve" yourself by picking what drinks are available on the counter.
1. The menu has significantly been downsized; it is no longer exciting. When I tried to order the "mie ayam" (chicken noodle), they did not have it--so why are you even putting it on the menu?
2. Then we have the utensils, which have different shapes and markings! Oddly, you have different spoon sizes, and the forks and the spoons do not seem like they came from the same set - not a dealbreaker, but there are no efforts whatsoever.
They give us one piece of napkin to share - apparently, even when two people are dining.
The food:
1. Mie goreng is very soggy; it is almost as if it is wet coming out of the wok; I did not even finish it. I took it home and hoped to eat it after, but I ended up throwing it away. The taste is mediocre at best.
2. Nasi campur - the portion was small, some of the side dish, the gudeg is fine, but the chicken was overly salty, the beef rendang was tough - the meat is not tender!
I would not even think the rest of the menu would fare any better. It is sad to say that this place hit none of the mark in terms of customer service and food quality.