May L.
Yelp
Years ago one super fun late night I ended up at V Lounge and had the most mind blown pepperoni pizza ever. I never used yelp then. Ever since I got on yelp, I realized there was something better at V Lounge - the Prima.
The day I finally got a chance to go, they were closed and now become inferno pizza. Despite the horrible reviews on food & service, I still kept this place bookmarked just so I can try since technically u can pay extra to create your own Prima. Luckily a groupon came out. I immediately rallied a bunch of friends to try it out.
First id like to say this rating leaned heavily towards service. I rarely rate places on service unless if it was really bad. I mean good food can make me really happy and forgiving.
We came on a slow night and there were 2 tables side by side available. Perfect for us (8 people) to all sit together we presented our 2 groupons. The waiter at first was hesitant to take both and insisted that it's one per table. He ended up redeeming both and allowing us to use 2 on separate tables side by side. We ordered 2 All Meat, Truffle, Truffle with Egg & Prosciutto, Sausage Pepperoni and Mushrooms, Pepperoni only pizzas.
Fast forward 30 minutes, we waited this long and still no pizza. Finally 1 pizza showed along with the kitchen staff Kyle. He walked right to our table, threw his hands acting intimidating and said "you CAN'T use 2 groupons." My friend explained that we are on 2 separate tables and can be split, on top of that the waiter already redeeming the groupons. Pizza Nazi then said rudely "then you should sit in two SEPARATE tables" (pointing at entire 2 opposite corners of the restaurant) "I'm going to undo the redeeming" and stormed away. The waiter came apologizing and asked to write one of the groupons name down if we come back we can mention the name. At this point, there was no "if I come back in the near future", thanks to the unnecessary bullying attitude thrown upon us. Unnecessary.
Me: "I'm not coming back. I just want my groupon back so I can return it."
Waiter: "I don't know how."
Me: "Well you redeemed it and you refused to let us use it. So you should figure out how to void it or Kyle should"
He walked away and never came back with an answer.
2 hours later all pizzas finally arrived. They all looked the same, even though the description sounded like they should be different. The pizzas were a little over salted (probably because they hated us) and for the size (12"), definitely did not worth the full price (thank god for 1 other groupon ha).
Eventually the waiter still couldn't figure out what to do and was being yelled at by Pizza Nazi. He ended up crediting $19 (groupon value) off of the check.
So, summarize. Inferno - smelly and old like V-Lounge but long lost its mind blowing pizzas and amazing service. Won't be back.