Cinthia T
Google
I’ve always been a fan of Kei Concepts and have been consistently impressed with most of their restaurant chains, from food quality to service. Unfortunately, our experience at Ini did not meet those same standards.
We came for lunch with our family, and while the food itself was good, the service was lacking. After waiting to be seated, it took quite some time before anyone brought us menus. We also had to track down our server in order to place our food order.
As parents of a child with life threatening food allergies, service and communication are especially important to us. When we asked whether certain drinks were safe for our son, the response we received was simply, “It should be.” That level of uncertainty is concerning. At other Kei Concepts restaurants, staff usually ask proactively about food allergies and communicate clearly with the kitchen, which gives us confidence and peace of mind. Unfortunately, that was not the case here, and it felt as though Ini may train their staff differently.
Overall, while the food was good, it was not exceptional enough to overlook the lack of attentive and knowledgeable service. Service plays a major role in the overall dining experience, and in this case, it fell short.